Critical Thinking and Creative Problem Solving: On-Demand Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application
Description Bioveterinary Science Diploma A comprehensive online course tailored for those passionate about the nexus of biology and veterinary medicine. This course seamlessly intertwines essential concepts and groundbreaking advancements in the realm of veterinary science, ensuring a robust learning experience for students. Beginning with an in-depth overview in the 'Introduction to Bioveterinary Science', students will embark on a journey that unravels the mysteries and complexities of this fascinating field. Building on this foundation, the course progresses into the 'Anatomy and Physiology of Domestic Animals', offering learners a detailed understanding of the structure and functioning of pets and livestock. Veterinary health isn't just about understanding physical structures. The course, therefore, incorporates 'Veterinary Immunology and Vaccinology' to equip students with knowledge on how animals fight diseases and how we can help bolster their immunity through vaccinations. In the age of technology and research, the Bioveterinary Science Diploma does not shy away from the advancements in 'Genetic Engineering in Veterinary Medicine'. It ensures that learners are well-versed in the potential of genetic modifications to treat and prevent diseases in animals. 'Animal Nutrition and Metabolism' is yet another crucial component. After all, the health and productivity of animals greatly hinge on what they eat and how their bodies process it. Through this module, students gain insights into the dietary needs of animals and the intricacies of their metabolic processes. A critical aspect of veterinary care is the ability to diagnose and treat ailments. 'Diagnostics and Therapeutics' dives into this very aspect, empowering students with the knowledge and skills to identify and address various animal health issues effectively. Reproduction is the linchpin of life, and understanding it is pivotal. 'Animal Reproduction and Breeding' demystifies the reproductive systems, cycles, and breeding practices that ensure the healthy propagation of species. With the rise in human-animal interactions, the importance of studying 'Parasitology and Zoonotic Diseases' has never been more pronounced. This segment of the Bioveterinary Science Diploma helps learners understand diseases that can jump between animals and humans and strategies to mitigate their spread. Ethics is central to any science, and bioveterinary science is no exception. 'Ethical Considerations in Bioveterinary Science' introduces students to the moral dilemmas and decisions that professionals face in this line of work. Finally, it's essential to cast a gaze forward. 'Future Trends in Bioveterinary Science' offers a glimpse into what the future holds, highlighting emerging trends, technologies, and challenges. In conclusion, the Bioveterinary Science Diploma stands as a beacon for those eager to explore the wonders of veterinary biology in an online format. Crafted meticulously and rich in content, this course promises a transformative educational experience. Enrol now to step into the captivating world of bioveterinary science. What you will learn 1:Introduction to Bioveterinary Science 2:Anatomy and Physiology of Domestic Animals 3:Veterinary Immunology and Vaccinology 4:Genetic Engineering in Veterinary Medicine 5:Animal Nutrition and Metabolism 6:Diagnostics and Therapeutics 7:Animal Reproduction and Breeding 8:Parasitology and Zoonotic Diseases 9:Ethical Considerations in Bioveterinary Science 10:Future Trends in Bioveterinary Science Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Audiology Diploma Welcome to the Audiology Diploma, an essential online course tailored to impart comprehensive knowledge about the fascinating field of audiology. Designed meticulously with a blend of theoretical knowledge and practical insights, this course aims to provide learners with the foundational understanding and expertise they need in the realm of audiology. Beginning with an introduction to audiology, the course journeys through the captivating world of hearing, exploring its different facets. Students gain a deep understanding of the human ear's intricate anatomy, providing a robust foundation to grasp the other modules' more advanced concepts. This foundational knowledge paves the way to delve into the science of hearing, an intriguing domain that unveils how the ear captures sound, processes it, and allows us to perceive and interpret these auditory signals. The course also sheds light on common hearing disorders, ensuring learners are well-equipped to identify and comprehend these challenges. Diagnostic techniques in audiology are a cornerstone of the profession, and our Audiology Diploma ensures students are well-acquainted with the latest methods and tools used in diagnosing various hearing issues. Hearing aids and assistive devices play a pivotal role in enhancing the quality of life for many with hearing impairments. The course delves into the mechanics of these devices, their types, and how to select the most suitable one based on individual needs. Pediatric audiology, a specialised branch focusing on children and their unique auditory needs, is also covered in-depth. Learners will appreciate the complexities and nuances of diagnosing and treating hearing disorders in younger patients. As we age, our auditory system undergoes changes, and the Audiology Diploma doesn't shy away from discussing these transformations. The module on audiology and ageing provides valuable insights into the challenges and solutions associated with older adults and their auditory health. Tinnitus, a prevalent issue affecting many, is also comprehensively covered. Students will learn about its causes, implications, and the various management techniques to help those plagued by this condition. Lastly, as with all fields, audiology too is ever-evolving. Our course concludes with a look into the future of audiology, discussing the innovations, trends, and developments that are on the horizon. This ensures that upon completing the Audiology Diploma, students are not just grounded in the present but are also prepared for the future advancements in the field. In conclusion, the Audiology Diploma is an exhaustive online course curated for those passionate about understanding the human auditory system. Whether you are a novice wanting to step into this field or a professional looking for a refresher, this course caters to all, ensuring every learner walks away with enhanced knowledge and confidence. Enrol today and embark on an enlightening journey into the world of audiology. What you will learn 1: Introduction to Audiology 2: The Anatomy of the Ear 3: The Science of Hearing 4: Common Hearing Disorders 5: Diagnostic Techniques in Audiology 6: Hearing Aids and Assistive Devices 7: Pediatric Audiology 8: Audiology and Aging 9: Tinnitus and its Management 10: The Future of Audiology Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Drug Calculations Diploma A comprehensive online course designed to equip healthcare professionals and students with the critical skills required for accurate drug calculations. With medication administration being a pivotal aspect of healthcare, it is imperative for professionals to master these skills to ensure patient safety. The Drug Calculations Diploma begins with an 'Introduction to Drug Calculations'. This module ensures that learners grasp the foundational concepts vital for the more complex topics that follow. From there, the journey into the world of drug calculations progresses to 'Essential Mathematics for Drug Calculations'. Mathematics is the bedrock of all drug calculations, and this module ensures that participants are adept with the necessary mathematical tools and techniques. Following the mathematical foundation, the Drug Calculations Diploma introduces participants to 'Oral Medication Calculations'. As oral medications are among the most commonly prescribed forms of drugs, understanding the intricacies of their calculations is paramount. Injectable medications come with their own set of complexities. The 'Injectable Medication Calculations' segment delves into the details of this form, equipping learners with the knowledge to handle these types of prescriptions with confidence. Given the diverse patient population healthcare professionals encounter, the Drug Calculations Diploma includes a module on 'Calculations for Special Populations'. This ensures that learners are adept at adjusting dosages and calculations for specific demographic groups, like paediatric or geriatric patients. Intravenous treatments are commonplace in many healthcare settings. The 'Intravenous Infusions and Flow Rates' module demystifies the process, ensuring that participants can accurately calculate and administer IV medications. For those looking to deepen their understanding, the 'Advanced Drug Calculations' module provides a deeper insight into complex scenarios and calculations, ensuring that participants are well-prepared for any situation. A paramount concern in healthcare is the prevention of medication errors. The 'Medication Error Prevention' module of the Drug Calculations Diploma highlights strategies and best practices to minimise the risk of errors, ensuring the highest level of patient care. To ensure theoretical knowledge is translated into practical expertise, the course offers 'Practical Application and Case Studies'. Here, participants can apply their learning to real-world scenarios, reinforcing their understanding and proficiency. Lastly, the 'Future Trends in Drug Calculations' segment provides a glimpse into the evolving world of drug calculations. It offers insights into upcoming methodologies, technologies, and best practices, ensuring that those who complete the Drug Calculations Diploma are not only well-versed in current practices but are also prepared for future developments. In conclusion, the Drug Calculations Diploma is an indispensable online course for those in the healthcare field. It comprehensively covers all aspects of drug calculations, ensuring that participants are confident, competent, and committed to delivering the highest standard of care to their patients. What you will learn 1:Introduction to Drug Calculations 2:Essential Mathematics for Drug Calculations 3:Oral Medication Calculations 4:Injectable Medication Calculations 5:Calculations for Special Populations 6:Intravenous Infusions and Flow Rates 7:Advanced Drug Calculations 8:Medication Error Prevention 9:Practical Application and Case Studies 10:Future Trends in Drug Calculations Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access
Transform Your Future with Our IT Support Technician Job Ready Program. Start a Rewarding IT Career with Full Support and a Money-Back Guarantee. This IT Support Technician Job Ready Program is your gateway to becoming a skilled and in-demand IT professional. With an excellent curriculum and dedicated career support, we're not just an educational platform; we're your lifelong career partners. Our mission is simple - to be your trusted partner every step of the way, from Training to Employment. Why Choose IT Support as a Career? Ever-Growing Demand: As technology evolves, the need for skilled IT support technicians continues to grow. Diverse Career Opportunities: Skills learned in this program open doors to various roles in IT, from helpdesk support to network administration. Essential Role in Modern Business: IT support technicians play a key role in ensuring the smooth operation of technology systems in businesses. Competitive Salary: IT Support Technicians earn a good amount of money annually. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring IT Support technicians, so we can help you get the job you want. Who Choose Us? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our IT Support Technician Job Ready Program: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the IT Support field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking IT Support Technicians. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. Continuous Career Support: Our commitment doesn't end when you secure a job. We'll be there for you throughout your career journey, offering continued support and guidance. Whether you need advice on career advancement, assistance with new projects, or simply a friendly ear to share your achievements, we'll be your trusted partner for long-term success. Here are the courses we will provide once you enrol in the program: Course 01: Windows 10 Pro Complete Training Course 02: Learning Computers and Internet Course 03: Encryption Course 04: Internet of Things Course 05: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 06: Secure Programming of Web Applications Course 07: Building Your Own Computer Course 08: Cloud Computing Training Course 09: Data Center Training Essentials: General Introduction Course 10: Cisco ASA Firewall Training Course 11: ICT: Information and Communication Technology Course 12: Success- The 7 Skills To Success, Confidence & Achievement Course 13: IT Helpdesk Support Essentials Course 14: Functional Skills IT How Can We Offer Job Guarantees? HF Online provides consultancy, professional and educational services to many of the companies in the UK. During our intense exclusive training program, you will not just gain and complete the industry valuable certification but will gain industry experience as well, which is imperative to get your 1st job in the sector. The IT Support Technician is completed in 9 easy steps: Step 1: Enrol in the Programme Join our ENTRY LEVEL IT Support Training for lifetime access to 14 IT Network Infrastructure courses, complete with secure registration and a 14-day money-back guarantee. Step 2: Initial One-On-One Counselling Session After enroling in the IT Support Training, connect with a career mentor in an initial session to tailor your learning path based on your career goals and skills. Step 3: Certification upon Course Completion After learning from the IT Support courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping We'll professionally enhance your CV and LinkedIn profile to effectively showcase your skills in IT Support for the IT/Web industry. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your IT Support career goals, including high-profile connections on LinkedIn. Step 6: Interview Preparation: Access our IT Support Training interview question database and practice with simulated interviews for feedback and improvement. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure IT Support job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8 Post-Interview Support: We'll provide a debriefing session to reflect on your performance and identify areas of improvement for future IT Support interviews if necessary. Step 9 Job Celebration and Ongoing Support: Once you've secured your dream job as in IT Support Technician, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful career in Python Programming begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Support Technician Job Ready Program is perfect for: Aspiring IT Professionals Career Changers Recent Graduates Tech Enthusiasts Professionals Seeking Advancement Unemployed people looking to earn with career guidance Career path This IT Support Technician Job Ready Program will help you to get different job roles in the IT sector, such as: IT Support Specialist: $40,000 - $75,000. Network Administrator: $50,000 - $90,000. Systems Administrator: $55,000 - $95,000. Helpdesk Technician: $35,000 - $70,000. IT Security Specialist: $60,000 - $120,000. Cloud Support Engineer: $70,000 - $150,000. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included
About this Training Course Identifying and correcting the root cause of failures in boilers and steam power plant equipment is essential to help reduce the chance of future problems. A comprehensive assessment is the most effective method of determining the root cause of a failure. For example, a tube failure in a boiler is usually a symptom of other problems. To fully understand the root cause of the failure, one must investigate all aspects of boiler operation leading to the failure in addition to evaluating the failure itself. When a boiler tube failure occurs, the root cause of the failure must be identified and eliminated. This 5 full-day course starts by providing an in-depth understanding of root cause analysis methodology. This includes how to identify the problem, contain and analyze the problem, define the root cause of the problem, define and implement the actions required to eliminate the root cause, and validate that the corrective actions prevented recurrence of the problem. Many practical examples on how to apply root cause analysis for various industrial problems are discussed in detail. The course then provides an in-depth explanation of all failure mechanisms that occur in steam power plants including corrosion, erosion, creep, cavitation, under-deposit attacks, stress corrosion cracking, hydrogen embrittlement, flow accelerated corrosion, etc. This course also provides a thorough explanation of all the failure mechanisms that occur in boilers and steam power plant equipment including steam turbines, condensers, feedwater heaters, etc. The symptoms of the failures, possible causes, components typically affected and solutions are also provided in this course. This includes boiler waterside, fireside and general boiler failure mechanisms as well as all the causes and prevention of all steam turbine failures, condensers, and feedwater heaters. The course also includes detailed study of many case histories of failures in boilers, steam turbines, condensers and feedwater heaters. Training Objectives Electrical Equipment Testing and Maintenance: Gain a thorough understanding of all the testing and maintenance required for all key electrical equipment including transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Root Cause Analysis Methodology: Understand root cause analysis methodology including: identification of the problem, defining the problem, understanding the problem, identification of the root cause of the problem, providing corrective action, and monitoring the system. Applying the Root Cause Analysis Method to Industrial Problems: Learn by studying many practical examples how to apply the root cause analysis method to various industrial problems. Damage Mechanisms in Boilers and Steam Power Plant Equipment: Gain a thorough understanding of all the damage mechanisms that occur in boilers and all steam power plant equipment including turbines, condensers and feedwater heaters. These mechanisms include corrosion, erosion, flow accelerated corrosion, stress corrosion cracking, creep, under-deposit attack, cavitation, hydrogen embrittlement, etc. Symptoms of Failures in Boilers and Steam Power Plant Equipment, Possible Causes, Components Typically Affected, and Solutions: Learn about all the symptoms of failures in boilers and steam power plant equipment including steam turbines, condensers, and feedwater heaters, their possible causes, components typically affected and proven solutions. Case Histories of Failures in Boilers, Steam Turbines, Condensers, and Feedwater Heaters: Learn by studying many case histories how failures occur in boilers, steam turbines, condensers, and feedwater heaters and the corrective actions taken to deal with them Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals (this seminar is suitable for individuals who do not have an electrical background) Course Level Basic or Foundation Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: Excerpt of the relevant chapters from the 'POWER GENERATION HANDBOOK' second edition published by McGraw-Hill in 2011 (800 pages) Excerpt of the relevant chapters from the 'POWER PLANT EQUIPMENT OPERATION AND MAINTENANCE GUIDE' published by McGraw-Hill in 2012 (800 pages) ROOT CAUSE ANALYSIS FOR BOILERS AND STEAM CYCLE FAILURES MANUAL (includes practical information and case histories - 500 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
2 QLS Level 5 Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access
Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Learn a radical change in thinking from Service to Person centred - in one hour!