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When you hear about journal therapy among all the other therapies, the question of what it is may pop into your head right away. It is writing down our thoughts and emotions regarding our personal experiences in a notebook for therapeutic purposes. We can sort through recent events and potential issues by engaging in this form of private introspection. Although the majority of people recognize the potential advantages of journaling or maintaining a diary, the Journal Therapy Course acts as alternative medicine and its goal is to provide you with something much more substantial than a how-to manual for diary writing. It seeks to convince you of the cathartic benefits of genuine journal therapy and equip you with the knowledge and skills necessary to form your therapeutic writing habit. It also attempts to point to coaches and counsellors who are eager to include journal therapy into their practices in the direction of the methods and frameworks that will work best. The Journal Therapy Course introduces you to the frameworks and techniques for journal therapy as well as the equipment and setting required for productive, therapeutic journaling. Before being introduced to some of the most well-liked and successful strategies used in therapeutic writing, you'll also be given some potent journaling prompts to get you started. These include making lists, writing letters, documenting events, creating biographical statements, having conversations, and sprinting. Enrol in the Journal Therapy course to get a jump start on your career objectives! Learning Outcome When the course is over, you will: Recognize the therapeutic value of keeping a journal. Have a variety of workouts and journaling prompts available Know the many journaling methods available Understand the benefit of diary therapy on a psychological, emotional, and physical level Learn how to utilise a notebook to manage your stress, anxiety, and depression. Possess the assurance and resources necessary to interpret dreams using a dream journal Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Course Module 1: Introduction Module 2: Writing to Heal Module 3: Journal Therapy as a Treatment Method Module 4: Foundations of Therapeutic Writing Module 5: Structure of Journal Writing Module 6: What People Need to Write Module 7: The Six Windows Model Module 08: Writing to Help You Take Control of Your Own Life Module 09: Therapeutic vs Creative Journaling Module 10: Journaling for a Better Career and Self Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for - Students Recent graduates Job Seekers Requirements You will not need any prior background or expertise to enrol in this course. Career path People who want to succeed in both their personal and professional lives should enrol in our Journal Therapy course. Enrol in this Journal Therapy course to hear from thought leaders in the field and network with professionals all over the world. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Are you ready to take your sales career to the next level? Do you dream of leading a team to success and hitting those big targets? Our Sales Management Course is designed just for you! You will learn the best techniques to close deals and drive revenue. Master the art of building strong customer relationships. You will also be able to use sales data to make informed decisions and improve performance. Don't wait to transform your sales career. Enrol in our Sales Management Course now and start your journey to success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Diploma in Sales Management course teaches you everything you need to know about sales. You'll start by learning how to prepare for making sales calls and understand effective communication. The course will show you how to create engaging openings and make strong sales pitches. You'll also learn strategies for handling objections and following up with potential customers. Setting realistic sales goals and techniques to close deals will be covered. Additionally, you'll learn to manage your sales data efficiently and use a prospect board to track your progress. By the end of the course, you'll have the skills and knowledge to succeed in sales, from the first call to closing the deal and maintaining customer relationships. Course Curriculum Module 01: Getting Prepared to Make the Call Module 02: Understanding the Talk Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Following Up Module 07: Setting Goals Module 08: Sealing the Deal Module 09: Managing Your Data Module 10: Using a Prospect Board Learning Outcomes: Master effective communication techniques to engage potential clients positively. Develop persuasive strategies for initiating and structuring sales conversations proficiently. Employ innovative approaches to capture attention and create impactful openings. Enhance pitch delivery skills to effectively convey product or service benefits. Acquire methods to address and overcome common customer objections confidently. Utilise systematic follow-up procedures to nurture leads and maintain client relationships. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Sales Management 1:12:44 1: Module 01: Getting Prepared to Make the Call 04:32 2: Module 02: Understanding the Talk 06:55 3: Module 03: Creative Openings 04:12 4: Module 04: Making Your Pitch 09:42 5: Module 05: Handling Objections 07:29 6: Module 06: Following Up 09:34 7: Module 07: Setting Goals 06:07 8: Module 08: Sealing the Deal 06:25 9: Module 09: Managing Your Data 08:10 10: Module 10: Using a Prospect Board 08:38 11: CPD Certificate - Free 01:00 Who is this course for? Sales professionals seeking to refine their sales techniques. Business owners aiming to improve their sales management skills. Individuals aspiring to pursue a career in sales. Marketing professionals interested in enhancing their sales knowledge. Entrepreneurs looking to boost their sales performance. Career path Sales Manager Business Development Executive Account Manager Sales Representative Customer Relationship Manager Retail Sales Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

[Updated: 2023] + Free CPD Accredited 41 PDF Certificates! Dive into the European Language Masterclass, a 41-course bundle covering six major European languages: English, French, Spanish, German, Italian, and Portuguese. From basics to advanced conversations, immerse yourself in diverse cultures and enhance communication skills. Ideal for career growth, travel, or personal enrichment, this masterclass bridges cultural gaps. Become a global communicator; enroll in the European Language Masterclass today and master the art of language. This bundle comprises the following CPD accredited courses: English Language Masterclass Courses: Master English Speaking 1 Master English Speaking 2 Master English Speaking 3 French Language Masterclass Courses: French Course for Beginners French Language Essential Training - Course 2 French Language Essential Training - Course 3 French Language Essential Training - Course 4 French Language Essential Training - Course 5 French Language Essential Training - Course 6 Build Structures in French - Structure 1 Build Structures in French - Structure 2 Build Structures in French - Structure 3 French Quick Guide for Everyone - Verbs Spanish Language Masterclass Courses: Spanish Language Course for Beginners Spanish for Everyone - Course 2 Spanish for Everyone - Course 3 Spanish for Everyone - Course 4 Spanish for Everyone - Course 5 Building Structures in Spanish - Structure 1 Building Structures in Spanish - Structure 2 Building Structures in Spanish - Structure 3 Spanish Quick Guide for Everyone - Verbs German Language Masterclass Courses: German Language Course for Beginners German Language for Everyone - Course 2 German Language for Everyone - Course 3 German Language for Everyone - Course 4 Build Structures in German - Structure 1 Build Structures in German - Structure 2 Build Structures in German - Structure 3 German Quick Guide for Everyone - Verbs Italian Language Masterclass Courses: Italian Language Course for Beginners Learn Italian Language - Course 2 Learn Italian Language - Course 3 Learn Italian Language - Course 4 Build Structures in Italian - Structure 1 Build Structures in Italian - Structure 2 Build Structures in Italian - Structure 3 Italian Quick Guide for Everyone - Verbs Portuguese Language Masterclass Courses: Portuguese Language Course for Beginners Complete Portuguese Course - Course 2 Complete Portuguese Course - Course 3 What will make you stand out? On completion of this Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutritiononline course, you will gain: CPD QS Accredited Proficiency After successfully completing the Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutrition course, you will receive a FREE PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. You can study and complete the courses at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Dive into a CPD Accredited language bundle, covering six global languages: English, French, Spanish, German, Italian, and Portuguese. From foundational skills to advanced topics, the "Master English Speaking" courses ensure fluent communication. For the other languages, start as a beginner, progress through intermediate and explore advanced levels. Modules range from essential training to in-depth verb guides. This structured approach guarantees proficiency in pronunciation, grammar, and conversation. Completing this bundle paves the way for effective multicultural communication and vast global opportunities. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the bundle package. Certificates Certificate Of Completion Digital certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before British Sign Language (BSL) UPDATED VERSION Did you know that around 70,000 people in the UK use British Sign Language (BSL) as their first or preferred language? Imagine the joy of being able to communicate effortlessly with a vibrant community that uses their hands, facial expressions, and body language to convey their thoughts, feelings, and stories. In this digital era, where personal connections can sometimes feel distant, British Sign Language(BSL) opens up a world of rich expression and human connection, fostering understanding and inclusivity. This comprehensive bundle goes beyond just learning basic signs. You'll delve into the fascinating world of BSL, grasping its grammar, syntax, and cultural nuances. Gain the ability to hold conversations, understand facial expressions and body language cues, and navigate everyday situations effectively. The bundle also offers valuable insights into deaf education, mental health considerations, and various support services available. This British Sign Language (BSL) at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to British Sign Language (BSL) course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course), and 11 PDF certificates for Absolutely free. This British Sign Language (BSL) Bundle Package includes: Main Course : Certificate in British Sign Language (BSL) at QLS Level 3 10 Additional CPD Accredited Premium Courses related to British Sign Language (BSL): Course 01: Child Development & Psychology Diploma Course 02: Understanding Autism Level 3 Course 03: Mental Health Course Course 04: Child Neglect Awareness Certificate Course Course 05: Play Therapy Course 06: Home Based Childcare Course Course 07: Anti Social Behaviour Course 08: Learning Disability Awareness Course 09: SEN Teaching Assistant and Child Development - Complete Bundle Course 10: Health and Social Care Level 2 Enhance your career prospects in education, healthcare, social care, and beyond. Open your heart and mind to the richness of BSL - enroll today! Learning Outcomes of British Sign Language (BSL) Understand the core principles of BSL grammar and syntax. Develop a practical BSL vocabulary for everyday situations. Apply BSL skills to communicate effectively with deaf individuals. Gain insights into Deaf culture and etiquette. Explore best practices for supporting deaf children's well-being. Learn valuable strategies for working with individuals with learning disabilities. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of British Sign Language (BSL) Get a free student ID card with British Sign Language (BSL) Training program (£10 postal charge will be applicable for international delivery) The British Sign Language (BSL) is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the British Sign Language (BSL) course materials The British Sign Language (BSL) comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** British Sign Language (BSL) Level 1 & 2 01 Introduction to BSL and Fingerspelling 02 Exchanging Personal Information 03 Families 04 Numbers (Time, Calendar and Money) 05 Colours 06 Transports 07 Weather 08 Directions 09 Activities/Hobbies and Sports 10 Description of A Person and Clothes 11 Animals 12 Numbers (Money) 13 Foods and Drinks 14 Exam 15 Asking Questions about the Jobs without Subtitles 16 STUDY What is My Job 17 Job Vocabulary with Subtitles 18 Job Vocabulary without Subtitles 19 Jobs Signs with Images 20 Jobs Signs without Images 21 Type of Buildings with Subtitles 22 Type of Buildings without Subtitles 23 At Home (Room) with subtitles 24 At Home (Room) without Subtitles 25 At Home - What is in each room with subtitles 26 At Home - What is in each room without Subtitles 27 How to describe each room with Subtitles 28 Day to Day Routine with Images 29 Day to Day Routine without images 30 Emotional Signs with Subtitles 31 Emotional Signs without Subtitles 32 Emotional Signs 33 Emotional Stories Study 34 Countries and Flags 35 L2 Itemising_Listings inc 4 Stories 36 L2 Multi-Channels Sign with Subtitles 37 L2 Multi-Channels Sign without Subtitles 38 Transport HOMEWORK Course 01: Child Development & Psychology Diploma Babies From Birth To One Year Stages And Sequences Of Social And Emotional Development Language And Linguistic Skills Development Cognitive Development Course 02: Understanding Autism Level 3 Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Social Workers Therapists Support Workers Parents Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. BSL Interpreter BSL Teacher BSL Teaching Assistant BSL Communication Support Worker Deaf Advocate Certificates Certificate in British Sign Language (BSL) at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you seeking to elevate your knowledge in the intricate realm of medical administration in the UK? Have you ever pondered on the vast opportunities and significance this field holds? Dive deep into our comprehensive bundle titled "Medical Administration for Nursing Assistant and Medical Secretary - CPD Accredited." Comprising 20 meticulously curated courses, from the Medical & Clinical Administration Diploma to Communication & Information Handling in Care, this bundle addresses all facets of medical administration. Whether you wish to decode the complexities of Medical Law, understand the Basic Principles of Health Care Delivery, or delve into the intricacies of Medical Writing, we've got you covered. Each course is designed to augment your understanding, making you adept in the world of medical administration. The twenty courses included in the bundle: Medical & Clinical Administration Diploma Clinical Governance Course - Level 3 Paediatric First Aid & Medical Emergencies Essentials of European Medical Device Regulations Medical Terminology Training Medical Law Medical Jargon for Healthcare Assistant Medical Receptionist Course Diploma in Medical Secretary Nursing Assistant Diploma Nurse Prescribing Diploma Basic Principles of Health Care Delivery Public Health and Safety Medical Writing Health and Social Care Management Care Planning and Record Keeping | Health & Safety Online Course Health & Safety and Wellbeing in Care Safe Handling of Medicines Control and Administration of Medicines Online Training Course Communication & Information Handling in Care Learning Outcomes: Attain a profound knowledge of medical and clinical administration processes and principles. Understand the nuances of medical law, governance, and jargon pertinent to healthcare. Grasp essentials of public health, safety, and well-being in care environments. Develop a comprehensive understanding of care planning, record-keeping, and safe handling of medicines. Enhance communication skills tailored for the medical administration field. Stay updated with European medical device regulations and global standards. Embark on a transformative journey with our 20-course bundle that sheds light on every nuance of medical administration. The first segment of the bundle immerses you into the administrative landscape, exploring the role of a Medical Receptionist and unveiling the rigours of a Medical Secretary's responsibilities. Courses like Medical Jargon for Healthcare Assistant make the medical language more accessible, ensuring you can navigate medical conversations with ease. As you venture further, the bundle underscores the importance of patient welfare with modules on Paediatric First Aid & Medical Emergencies and Public Health and Safety. In the latter segment, the focus shifts to the seamless integration of healthcare with administration. Discover the importance of effective care planning, grasp the intricacies of health and social care management, and understand the significance of safe medicine handling. With the culmination of this bundle, you'll find yourself well-equipped with the knowledge needed to excel in the realm of medical administration. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring medical secretaries and receptionists. Current healthcare professionals looking to expand their administrative knowledge. Individuals aiming to venture into medical writing or regulatory roles. Those keen on understanding the legal aspects of the medical field. Professionals transitioning from other sectors to medical administration. Career path Medical Secretary - £20K to £28K/year. Medical Receptionist - £17K to £25K/year. Healthcare Assistant - £18K to £24K/year. Medical Writer - £30K to £50K/year. Clinical Administrator - £22K to £35K/year. Public Health Officer - £27K to £42K/year. Care Planning Coordinator - £25K to £37K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 20 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: Module OneIntroduction 1.1) Explore the myths 1.2) What is coaching and mentoring? 1.3) What is business coaching? 1.4) Thoughts and perceptions 1.5) 7 competencies of a coach 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling Module TwoModels and Practice 2.1) The Wheel of Life 2.2) Johari's Window 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach 2.4) STAR / GROW model 2.5) Effective use of Paradigm cards 2.6) Practice and feedback Module ThreeBuilding the Relationship 3.1) Self-management 3.2) How motivation works 3.3) Personality & behavioural traits 3.4) Rapport and trust Module FourCommunication and Practice 4.1) Non-verbal communication 4.2) Effective communication 4.3) Questioning through 2nd/3rd/4th level questioning 4.4) Building a bank of coaching questions 4.5) Practice and feedback Module FiveStructure 5.1) Introduction 5.2) The coaching cycle 5.3) How to give feedback 5.4) The COMET model 5.5) Executive coaching 5.6) Psychometrics 5.7) Closing the coaching session Module SixWell-Formed Outcomes 6.1) Challenge and focus steps 6.2) Coaching goals 6.3) Establishing the gap analysis 6.4) Using diagnostic tools 6.5) SMART objectives 6.6) Designing & planning focus steps 6.7) Gaining commitment 6.8) Practice and feedback Who is it for? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. Accreditation Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. Required Activities Pre-Course We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. Post-Course To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. Course Material Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM). In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Diploma: £1,195 + vat | Certificate: £895 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Embark on a delightful journey that will elevate your baking prowess to artistic heights with our 'Cake Decorating Masterclass.' Across five comprehensive modules, this course promises to imbue participants with the finesse and creativity to transform simple baked goods into visually stunning masterpieces. Beginning with sophisticated baking techniques and cake design, this masterclass lays a solid foundation, ensuring every creation is as delicious as it is beautiful. From the smooth allure of perfectly applied icing to the pliable wonders of fondant, students will learn how to dress cakes in their finest. Further, the course unfolds the secrets of crafting and colouring fondant, alongside methods to adorn your cakes with it, ensuring each layer is a canvas for your imagination. The final touches are taught in a consolidated review, designed to embed knowledge and inspire confidence. By the conclusion, participants will be poised to concoct breathtaking confections that are sure to ignite conversations and command the centre stage at any gathering. Learning Outcomes Acquire the ability to execute sophisticated baking methods and cake designs. Master the art of applying various icing techniques for a flawless finish. Learn the intricacies of fondant preparation and colouring. Develop the skill to decorate with fondant, creating intricate designs. Consolidate all learning points for a comprehensive understanding of cake decorating. Why choose this Cake Decorating Masterclass? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Cake Decorating Masterclass for? Aspiring confectionery artists seeking to refine their cake decorating skills. Culinary enthusiasts aiming to expand their dessert repertoire. Home bakers eager to explore professional decorating techniques. Individuals pursuing a career in the patisserie and baking industry. Creative minds looking to express their artistry through edible creations. Career path Cake Designer: £18,000 - £30,000 Patisserie Chef: £20,000 - £35,000 Baking Instructor: £25,000 - £40,000 Wedding Cake Specialist: £22,000 - £40,000 Pastry Chef: £20,000 - £38,000 Food Stylist: £18,000 - £36,000 Prerequisites This Cake Decorating Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cake Decorating Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Cake Decorating Masterclass Module 01: Sophisticated Baking & Cake Design 00:13:00 Module 02: Icing 00:15:00 Module 03: Fondant Making 00:12:00 Module 04: Decorating with Fondant 00:13:00 Module 05: Everything in Brief 00:13:00 Mock Exam Mock Exam - Cake Decorating Masterclass 00:20:00 Final Exam Final Exam - Cake Decorating Masterclass 00:20:00