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Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - The Complete Professional Psychic Course Online 00:00:00 Foundations of Psychic Clairvoyance Introduction To The Complete Psychic Course 00:03:00 Introduction to Clairvoyance 00:02:00 The Four Clairsenses 00:07:00 Tests for Clairsenses 00:04:00 Preparing for Psychic Clairsenses Psychic Blocks or Filters 00:03:00 Decluttering Meditation to Remove Psychogenic Blocks Or Filters 00:07:00 Mindfulness To Remove Psychogenic Blocks Or Filters 00:09:00 Meditation for Aura, Chakra and Kundalini Cleansing 00:06:00 Activating Individual Chakras Activating the Root Chakra 00:03:00 Activating the Sacral Chakra 00:03:00 Activating the Solar Plexus Chakra 00:03:00 Activating the Heart Chakra 00:03:00 Activating the Throat Chakra 00:03:00 Activating the Third Eye Chakra 00:03:00 Activating the Crown Chakra 00:03:00 Exercises to Develop Psychic Clairsenses Mindfulness Exercises for Psychic Clairsenses 00:04:00 Re-creation Exercises for Psychic Clairsenses 00:02:00 Non-Line-of-Perception Exercises for Psychic Clairsenses 00:02:00 Postcognition Exercises for Psychic Clairsenses 00:03:00 Precognition Exercises For Psychic Clairsenses 00:04:00 Safety Measures in Psychic Clairsenses Grounding 00:06:00 Centering 00:02:00 Psychic Shielding 00:02:00 Connecting, Disconnecting, Locking, and Unlocking Chakras 00:03:00 Angelic Shielding 00:01:00 Ethical Issues and Professionalism 00:01:00 Advanced Uses of Psychic Power Spiritual Healing / Energy Healing, and Reiki 00:02:00 Consciousness and Intuition Development 00:02:00 Nature Connection through Forest Bathing or Shinrin-Yoku 00:02:00 Nonverbal Communication & Telepathy for Plant, Human, and Animal Communication 00:03:00 Psychic Reading, Mentalism, Mind Reading, and Lie Detection 00:01:00 Attraction and Likability 00:01:00 Hypnosis, Self-Hypnosis, Hypnotherapy, and Past Life Regression 00:05:00 Lucid Dreaming 00:02:00 Aura Reading 00:01:00 Communication with Archangels and Orbs for Angelic Therapy 00:02:00 Mediumship, Witchcraft, Shaman, Shamanism, Hoodoo, Soul Retrieval, and Conjure 00:04:00 Astral Projection / Astral Travel / Out-of-Body Experience (OBE) 00:02:00 Akashic Records 00:03:00 Tarot Card Reading, Angel Card Reading, and Oracle Card Reading 00:05:00 Dowsing 00:03:00 Tantra 00:02:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Are you a financial professional or a student aspiring to excel in the UK financial landscape? Look no further. The CPDQS Introduction to UK Financial Regulations and Professional IntegrityLevel 4 is your passport to success. This comprehensive Level 4 certification is meticulously designed to empower you with the knowledge and skills needed to navigate the intricate world of UK financial regulations with finesse. Working in a regulated workplace necessitates having a solid grasp of UK financial legislation. The CPDQS Introduction to UK Regulations and Professional Integrity is a comprehensive level 4 certification created to provide financial professionals and students with a structured e-learning programme that improves their understanding of UK Regulations and Professional Integrity, both essential elements for continuing professional development (CPD) in financial positions. The Financial Regulation course has a recommended study time of 140 hours and is fully accredited by The CPD - Quality Standards, UK. What you will GET in this course Level 4 140 Hours CPD Points Free 20 CPD Accredited Course Free PDF Certificates Free Retake Exam & Assignments Lifetime Access Course Curriculum The CPDQS Introduction to UK Financial Regulations & Professional Integrity Level 4 training covers the following topics: The detailed curriculum outline of our Introduction to UK Financial Regulations & Professional Integrity Course is as follows: Module 01: Understanding Financial Markets in the UK Module 02: Assessing Financial Services & Risk in the UK Module 03: Legal Framework on Contract & Trust Module 04: Ethics and Professionalism Module 05: UK Financial Services Regulators Module 06: FCA and PRA Governance, Principles, and Rules Module 07: FCA and PRA Competence of Companies and Individuals Module 08: Financial Crime Regulations Module 09: Complaints & Redress Module 10: FCA Conduct of Business Sourcebook (COBS) Assignment Thesis Assignment (Optional) Additional Courses (Completely Free) Course 01: Fundamentals of Financial Accounting Course 02: Business Law Course 03: Compliance Audit & Risk Management Course 04: Know Your Customer (KYC) Course 05: Anti-Money Laundering (AML) Course 06: Security Risk and Fraud Prevention Course 07: Fraud Awareness and Prevention Training Course 08: AML & Financial Crime Prevention Course 09: Financial Investigator Course 10: Financial Reporting Course 11: Financial Modelling: Financial Modelling for Startups Course 12: Financial Analysis Course 13: Financial Management Course 14: Financial Controller Training Course 15: Financial Planning Course 16: Financial Crime Manager Course 17: Contract Analyst Course 18: Tax Accounting Course 19: Introduction to VAT Course 20: Payroll Certificate After completing this course, you will be able to claim your FREE PDF and Hardcopy certificates, which are CPD accredited. Why Choose CPDQS Introduction to UK Financial Regulations and Professional Integrity? This course not only elevates your knowledge but also prepares you for future career-specific, CPD-accredited certificates in your chosen area of expertise. With a recommended study time of 140 hours, this course is fully accredited by The CPD - Quality Standards, UK, ensuring you receive a world-class education that's recognised and respected in the industry. Elevate your career, expand your horizons, and become a financial powerhouse. Enrol in TX Introduction to UK Financial Regulations and Professional Integrity today. Your future success begins here. Your professional understanding will be improved by taking the TX Introduction to UK Financial Regulations and Professional Integrity before enrolling in career-specific CPD-accredited certificates in the selected area of expertise. There are a range of factors that will compel you to choose this course, including: Job Vacancies According to Indeed, there are currently over 20,000 job vacancies in the UK for financial regulation and professional integrity professionals. The most popular roles include: Financial Compliance Officer Financial Risk Manager Anti-Money Laundering Analyst Financial Investigator Financial Crime Analyst Future Job Openings The UK financial services sector is expected to grow in the coming years, and this is likely to lead to an increase in demand for financial regulation and professional integrity professionals. The Financial Conduct Authority (FCA) predicts that the sector will employ over 2.3 million people by 2025. Salaries in the UK The salaries for financial regulation and professional integrity professionals vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. According to Indeed, the average salary for a Financial Compliance Officer in the UK is £50,000 per year. Satisfaction A recent survey by the FCA found that 90% of financial services professionals are satisfied with their jobs. The most common reasons given for job satisfaction were: The opportunity to make a difference The challenge and variety of the work The opportunity to work with a talented and experienced team The competitive salary and benefits package CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is tailor-made for financial professionals and students eager to elevate their expertise. If you're seeking to excel in financial positions and advance your career, this course is your stepping stone to excellence. It's ideal for: Financial Analysts Compliance Officers Risk Managers Financial Planners Accountants Aspiring Professionals in Finance Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Financial advisor Compliance officer Regulatory affairs analyst Financial crime investigator Financial analyst Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Embark on a transformative journey with the Spiritual Life Coaching Diploma course. Delve into the fundamentals of spiritual life coaching and advance your coaching skills. Learn about the essential qualities of a coach, delve into advanced coaching techniques, and understand the ethical guidelines for impactful coaching. Explore strategies for marketing and growing your coaching business to help individuals achieve personal and spiritual growth. Learning Outcomes: Grasp the basics and principles of spiritual life coaching. Develop a deep understanding of the role and significance of spiritual life coaching. Cultivate fundamental qualities required to be an effective coach. Apply advanced coaching techniques to guide clients on their spiritual journeys. Adhere to ethical guidelines for maintaining professionalism and integrity. Strategize and implement marketing strategies to establish a successful coaching business. Explore avenues for continuous growth and expansion in the coaching industry. Assist clients in achieving personal and spiritual growth through transformative coaching. Why buy this Spiritual Life Coaching Diploma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Spiritual Life Coaching Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Spiritual Life Coaching Diploma course is ideal for Individuals interested in becoming certified spiritual life coaches. Coaches seeking to expand their skills into the realm of spiritual coaching. Those passionate about helping others on their spiritual and personal growth journeys. Anyone looking to establish a coaching business centered on spiritual well-being. Prerequisites This Spiritual Life Coaching Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Spiritual Life Coach (Freelance): Varies Holistic Life Coach: £20,000 - £40,000 Wellness Coach: £25,000 - £50,000 Personal Development Coach: £30,000 - £60,000 Self-Empowerment Coach: £35,000 - £70,000. Course Curriculum Spiritual Life Coaching Diploma Module 01: Basics of Spiritual Life Coaching 00:33:00 Module 02: Understanding Spiritual Life Coaching 00:44:00 Module 03: Fundamental Qualities of a Coach 00:53:00 Module 04: Advanced Coaching 00:55:00 Module 05: Ethical Guideline 00:47:00 Module 06: Marketing Your Business 00:25:00 Module 07: Growing Your Business 00:40:00 Assignment Assignment - Spiritual Life Coaching Diploma 00:00:00

Unlock the doors to a successful career in language services with our comprehensive 'Translation Freelance Translator Course.' Gain essential skills in translation, freelancing, marketing, and more. Launch your career confidently with expert guidance. Join now for a transformative journey into the world of freelance translation!

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Employment Law Now Employment Law provides direction to both employers and employees to an extent. Because of Employment Law, both parties are better aware of their obligations and boundaries. This saves big time conflicts between employers and employees. This Employment Law UK course has everything you need to do your job smoothly without any dispute in the workplace. There are many great job opportunities relating Employment Law in the UK. However, on a daily basis, many companies shut down, and employees get fired because they unintentionally go against the law. Hence, it is crucial for both employers and employees to be aware of Employment Law. Throughout this course, you will discover how Employment Law ultimately shapes an organisation and the experience of employees. Additionally, you will be acquainted with insurance contract laws and holiday funds. Moreover, you will also acquire Employment Law knowledge about HR and payroll management. Furthermore, you will find solutions for any contract breach, learn appropriate office skills and everything in between. This Employment Law bundle is made up of 11 popular courses: Course 1: UK Employment Law and Employee Rights Diploma Course 2: Law and Contracts - Level 2 Course 3: HR Management Course 4: HR And Recruitment Consultant Training - Level 4 Course 5: Office Administration Certificate Course 6: GDPR Course 7: Performance Management Course 8: Payroll Management - Diploma Course 9: Workplace Confidentiality Course 10: Personal Development Masterclass Course 11: Anti Money Laundering (AML) Regulation for AML Officers Diploma Key features of this Employment Law course: This Employment Law bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access So, enrol Employment Law now to advance your career! UK Employment Law and Employee Rights Diploma Get an overview of Employment Law Know how to deal with discrimination in the workplace Understand health and safety at work Law and Contracts - Level 2 Familiarise with the UK Law Be aware of Insurance Law Comprehend contracts for employees HR Management Learn about employee recruitment and selection procedure Acquire knowledge about employee relations Find out about the employee termination process HR And Recruitment Consultant Training - Level 4 Get an overview of the recruitment industry Pick up client strategy in the recruitment sector Know the steps to start and run a successful recruiting service Office Administration Certificate Possess skills of an effective administrator Get hold of communication skills Learn the basics of telephone etiquette GDPR Be aware of the lawful basis for preparation Make head or tail of rights and breaches Understand responsibilities and obligations Performance Management Get an elaborate introduction to performance management Identify key performance indicators Master the art of reporting Workplace Professionalism and boundaries - Level 2 Learn to position yourself as a professional Enhance your professional image Expand and polish your skills Personal Development Masterclass What's Your Self Image and How It Affects Your Self Esteem Causes for Low Self Esteem Changing Your Mindset to Overcome Limiting Beliefs Anti Money Laundering (AML) Regulation for AML Officers Diploma Grasp the concept of the risk-based approach Adapt the skill of record-keeping Be aware of suspicious conduct and transactions ------------------------------------------------------------------------- How will I get my Employment Law Certificate? After successfully completing the Employment Law course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Employment Law Level 3. It is available to all students, of all academic backgrounds. Requirements Our Employment Law course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path This Employment Law course will help you to explore many different career opportunities. Enrolling on this Employment Law course can lead you to the following career paths: Human Resource HR Advisor HR Assistant Recruiter Recruitment Agency And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (UK Employment Law and Employee Rights Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Safer Recruitment: Safer Recruitment Course Online Do you wish to develop your HR and Payroll Management abilities or establish a career in this field? With the knowledge and skills, you gain from this Safer Recruitment: Safer Recruitment Course, you may advance your professionalism. Several modules in Safer Recruitment: Safer Recruitment Courses convey the fundamentals of HRM to payroll systems. In this HR and Payroll Management course, all HRM-related topics, including Human Capital Management, Recruiting, and others, are completely presented. Safer Recruitment: Safer Recruitment Course includes managing employee health, safety, welfare, and HR strategies. This Safer Recruitment: Safer Recruitment Course also covers management concerns, Paye, VAT, and NI. Discover the power of Safer Recruitment: Safer Recruitment for unparalleled safety in your hiring process. Safer Recruitment: Safer Recruitment ensures a secure workforce, offering peace of mind through comprehensive screening. Elevate your standards with Safer Recruitment today! Enhance your team's security with Safer Recruitment, the ultimate solution for safeguarding. Safer Recruitment ensures a thorough, reliable process-empowering you with confidence in your recruitment decisions. Choose Safer Recruitment today. Enrol right away in our Safer Recruitment: Safer Recruitment Course to begin studying! Special Offers of this Safer Recruitment: Safer Recruitment Course This Safer Recruitment: Safer Recruitment Course includes a FREE PDF Certificate. Lifetime access to this Safer Recruitment: Safer Recruitment Course Instant access to this Safer Recruitment: Safer Recruitment Course Get FREE Tutor Support from Monday to Friday in this Safer Recruitment: Safer Recruitment Course Courses are included in this Safer Recruitment: Safer Recruitment Bundle Course Course 01: Safer Recruitment Training Course 02: Level 3 Dyslexia Awareness Course 03: Level 2 Safeguarding Children Training [ Note: Free PDF certificate as soon as completing the Safer Recruitment: Safer Recruitment Course] Safer Recruitment: Safer Recruitment Online Industry Experts Designed this Safer Recruitment: Safer Recruitment course into 6 detailed modules. Course Curriculum of Safer Recruitment: Safer Recruitment Course Module 01: An Overview of Safer Recruitment Module 02: Step 1: Create the Job Description and Application Pack Module 03: Step 2: Shortlist Candidates, Contact Referees and Review Disclosures Module 04: Step 3: Interview Shortlisted Candidates Module 05: Step 4: Pre-Appointment and DBS Checks Module 06: Step 5: The Induction Process and Maintaining a Safe Workplace Assessment Method of Safer Recruitment: Safer Recruitment Course After completing each module of the Safer Recruitment: Safer Recruitment Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Safer Recruitment: Safer Recruitment Course After completing the MCQ/Assignment assessment for this Safer Recruitment: Safer Recruitment Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Safer Recruitment: Safer Recruitment Online Safer Recruitment: Safer Recruitment Online is ideal for people working in nurseries, schools, foster homes or any support service for children. Requirements Safer Recruitment: Safer Recruitment Online Students who intend to enrol in this Safer Recruitment: Safer Recruitment course must meet the following requirements: Safer Recruitment: Safer Recruitment: Good command of the English language Safer Recruitment: Safer Recruitment: Must be vivacious and self-driven Safer Recruitment: Safer Recruitment: Basic computer knowledge Safer Recruitment: Safer Recruitment: A minimum of 16 years of age is required Career path Safer Recruitment: Safer Recruitment Online After successfully completing the Safer Recruitment: Safer Recruitment Course, students will have numerous valuable skills at their disposal. Certificates Certificate of completion Digital certificate - Included

The healthcare sector presents a flourishing array of opportunities, particularly for those trained as a Medical Receptionist. Our course, 'Medical Receptionist & Record Keeping', is designed to catapult you into this vital role within the medical industry. As a Medical Receptionist, you become the first point of contact in healthcare settings, embodying the efficiency and professionalism that define the industry. This course meticulously trains you in the skills required to excel as a Medical Receptionist, starting with an introduction to the healthcare system and the essential role played by Medical Receptionists. In this course, you'll learn essential skills for a Medical Receptionist, like organising schedules, managing medical records, and effective filing systems, which are crucial for any organised Medical Receptionist. You'll master confidentiality, time management, medical jargon, and workplace safety, enhancing your efficiency as a Medical Receptionist. Additionally, understanding the role of information technology and navigating legal and ethical aspects in healthcare are key components of the course, rounding out your skillset as a proficient Medical Receptionist. Learning Outcomes Upon completion of this course, you will: Understand the healthcare industry and the role of a Medical Receptionist. Excel in scheduling and time management. Be proficient in maintaining confidential medical records. Create and manage effective filing systems. Uphold confidentiality and ethical standards in healthcare. Communicate effectively using medical terminology. What will Make You Stand Out? On completion of this Medical Receptionist & Record keeping online course, you will gain: CPD QS Accredited course After successfully completing the Medical Receptionist Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enrolling in the Medical Receptionist Course has no additional cost. 24x7 Tutor Support You can study and complete the Medical Receptionist course at your own pace. Become a vital asset in the healthcare industry with our 'Medical Receptionist & Record Keeping' course. This comprehensive program is designed to equip you with the essential skills required to excel in the role of a Medical Receptionist, a position of utmost importance within medical facilities. Course Curriculum Module 1: Introduction to Healthcare and Receptionists Module 2: Organise Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal Aspects and Ethics Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Medical Receptionist & Record Keeping course is suitable for: Aspiring Medical Receptionists Healthcare Professionals Career Changers Healthcare Students Administrative Support Staff Those Seeking Organisational and Ethical Skills Requirements Without any formal requirements, you can delightfully enrol in this Medical Receptionist & Record keeping course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path Our Medical Receptionist & Record Keeping course will prepare you for a range of careers, including: Medical Receptionist Senior Medical Receptionist Medical Office Manager Medical Secretary Medical Records Manager Healthcare Administrator Hospital Manager

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a transformational journey towards personal and professional growth with our "Confidentiality in the Workplace" course. Crafted by experts, this curriculum delves deep into the essential skills necessary to uphold confidentiality in any workplace setting. By enrolling, you gain access to a wealth of knowledge that not only enhances your understanding of confidentiality protocols but also equips you with practical tools to navigate sensitive information with finesse and integrity. Whether you're a seasoned professional or just starting your career, this course promises to propel your trajectory to new heights by instilling confidence in your ability to maintain confidentiality effectively. Don't miss out on this opportunity to invest in yourself and seize the chance to unlock boundless opportunities for advancement. Join us on this journey and watch as your career reaches unprecedented heights. Key Features: CPD Certified Confidentiality in the Workplace Course Free Certificate from Reed CIQ Approved Confidentiality in the Workplace Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Workplace Confidentiality Module 02: Business Etiquette and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Maintaining Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employees Can Protect Confidential Information Learning Outcomes: Identify various types of workplace confidentiality and their significance. Demonstrate business etiquette in handling confidential information with professionalism. Understand the importance of confidentiality in maintaining a trustworthy work environment. Apply strategies to maintain confidentiality while collaborating with co-workers. Implement measures to prevent breaches and protect sensitive information effectively. Equip employees with practical knowledge on safeguarding confidential data in the workplace. CPD 10 CPD hours / points Accredited by CPD Quality Standards Confidentiality in the Workplace 38:08 1: Module 01: Introduction to Workplace Confidentiality Preview 03:18 2: Module 02: Business Etiquette and Types of Confidentiality 08:01 3: Module 03: The Importance of Confidentiality 03:46 4: Module 04: Maintaining Confidentiality with Co-workers 05:45 5: Module 05: Preventing Confidentiality Breach 06:08 6: Module 06: How Employees Can Protect Confidential Information 10:10 7: CPD Certificate - Free 01:00 Who is this course for? This Confidentiality in the Workplace course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Confidentiality in the Workplace. Moreover, this course is ideal for: Employees across industries seeking a comprehensive understanding of workplace confidentiality. Managers and team leaders responsible for fostering a confidential work environment. HR professionals aiming to enhance confidentiality practices within their organizations. New hires looking to integrate seamlessly into workplace confidentiality protocols. Business owners committed to instilling a culture of trust and discretion. Requirements There are no requirements needed to enrol into this Confidentiality in the Workplace course. We welcome individuals from all backgrounds and levels of experience to enrol into this Confidentiality in the Workplace course. Career path After finishing this Confidentiality in the Workplace course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Confidentiality in the Workplace are: Data Protection Officer - £35K to 60K/year Compliance Officer - £30K to 50K/year Legal Secretary - £20K to 35K/year Human Resources Officer - £25K to 45K/year Administrative Assistant - £18K to 30K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.