26915 Courses delivered Online

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Agile Project Management will give you the knowledge you need to implement an agile approach in your business.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: The Course Structure Module 2: Definition and Benefits Module 3: Successful Performance Management Planning Module 4: Setting Goals, Objectives and Targets Module 5: Implementation Module 6: Motivation Module 7: Evaluation, Monitoring, Feedback and Coaching Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Overview This comprehensive course on Compliance & Business Risk Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Compliance & Business Risk Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Compliance & Business Risk Management. It is available to all students, of all academic backgrounds. Requirements Our Compliance & Business Risk Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:20:00 total length •Module 1: Introduction to Compliance: 00:17:00 •Module 2: Five basic elements of compliance: 00:25:00 •Module 3: Compliance Management System (CMS): 00:26:00 •Module 4: Compliance Audit: 00:38:00 •Module 5: Compliance and Ethics: 00:26:00 •Module 6: Risk and Types of Risk: 00:25:00 •Module 7: Introduction to Risk Management: 00:25:00 •Module 8: Risk Management Process: 00:18:00 •Assignment - Compliance & Business Risk Management: 00:00:00

This course offers comprehensive insights into the world of party management and planning, focusing primarily on wedding events. Covering crucial topics such as the role of a wedding planner as a profession, detailed planning for the big day, selecting wedding party dresses, makeup artist essentials, budget management, effective wedding planner business marketing, and starting a successful wedding planning business. Participants will gain the knowledge and skills needed to create memorable and flawlessly executed events. Learning Outcomes:Understand the specialized profession of a wedding planner and the responsibilities it entails.Master the intricacies of planning and organizing every element of a wedding day.Explore the selection and coordination of wedding party dresses, considering various factors.Acquire makeup artist skills and techniques tailored for bridal makeup applications.Learn effective budget management strategies for planning weddings and events.Develop marketing strategies specifically designed for a wedding planning business.Grasp the legal and operational aspects of establishing and running a wedding planning venture.Gain the confidence and expertise needed to initiate and manage successful wedding planning endeavors. Why buy this Party Management and Planning? Unlimited access to the course for foreverDigital Certificate, Transcript, student ID all included in the priceAbsolutely no hidden feesDirectly receive CPD accredited qualifications after course completionReceive one to one assistance on every weekday from professionalsImmediately receive the PDF certificate after passingReceive the original copies of your certificate and transcript on the next working dayEasily learn the skills and knowledge from the comfort of your home CertificationAfter studying the course materials of the Party Management and Planning you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for?This Party Management and Planning course is ideal forAspiring wedding planners looking to specialize in wedding event management.Individuals with an interest in event planning, particularly weddings and parties.Makeup artists aiming to expand their services to bridal makeup and events.Professionals in the hospitality and event management industry seeking expertise in weddings. PrerequisitesThis Party Management and Planning was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career pathWedding Coordinator - Average Salary: £22,000 - £30,000 per year.Event Planning Manager - Average Salary: £28,000 - £38,000 per year.Wedding Consultant - Average Salary: £25,000 - £35,000 per year.Freelance Wedding Planner - Earnings vary based on projects.Wedding Planning Business Owner - Earnings vary based on clientele and business growth. Course Curriculum Module 01: Wedding Planner as a Profession Wedding Planner as a Profession 00:17:00 Module 02: The Big Day Planning The Big Day Planning 00:18:00 Module 03: Wedding Party Dresses Wedding Party Dresses 00:30:00 Module 04: Makeup Artist Course Makeup Artist Course 00:19:00 Module 05: Final Budget Final Budget 00:12:00 Module 06: Wedding Planner Business Marketing Wedding Planner Business Marketing 00:15:00 Module 07: Starting a Business as a Wedding Planner Starting a Business as a Wedding Planner 00:20:00

Dive into the comprehensive world of "Business Operation Management and Succession Planning" with this all-inclusive bundle. It's designed to equip you with the knowledge and skills needed to excel in the business landscape. This bundle encompasses eight essential courses .This courses equips you with the tools to optimize operations, make informed decisions, and navigate legal complexities. Additionally, you'll gain insights into business analysis, financial ratios, and succession planning, ensuring you're well-prepared to drive business growth and continuity. Whether you're an entrepreneur, manager, or aspiring leader, this bundle empowers you to excel in the ever-evolving world of business. Enrol today and start your career growth! Courses in Business Operation Management: Course 1: Business Management Course 2: Business Studies Course 3: Business Plan Course 4: Business Law Course 5: Business Analysis Course Level 5 Course 6: Learn Business Development & Sales from A-Z Course 7: Learn to Identify and Solve Business Problems Course 8: Financial Ratio Analysis for Business Decisions Learning Outcomes: Develop a comprehensive understanding of the foundational principles in this field. Gain insights into creating, analysing, and implementing a robust business plan. Understand the nuances of business analysis, including key techniques and methodologies. Develop the ability to identify, analyse, and provide solutions to pressing issues. Enhance decision-making capabilities using financial ratio analysis. The "Business Operation Management and Succession Planning" course is a comprehensive educational package that combines key business management principles with the crucial aspect of succession planning. Business Operation Management entails overseeing the daily operations of an organization, ensuring efficiency and effectiveness in various facets. Succession planning, on the other hand, refers to the strategic process of identifying and developing potential future leaders within the company.This course not only equips individuals with the skills to manage business operations but also imparts knowledge about nurturing talent and planning for the continued success and stability of an organization through seamless leadership transitions. By merging these two vital areas, it prepares learners to excel in the ever-evolving business landscape while ensuring a smooth transition of leadership for long-term prosperity. So, join us today and make your future brighter. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business professionals keen on enhancing their operation management knowledge. Entrepreneurs looking to strengthen their foundational business acumen. Individuals aiming to pivot into roles that demand business strategy and decision-making skills. Graduates keen on augmenting their academic understanding with business operation management proficiency. Managers and executives responsible for decision-making within their organizations can sharpen their leadership and operational skills. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Business Analyst - £30K to £50K/year. Business Development Manager - £25K to £55K/year. Operations Manager - £35K to £60K/year. Financial Analyst - £32K to £52K/year. Business Consultant - £40K to £70K/year. Corporate Lawyer - £50K to £90K/year. Sales Manager - £28K to £54K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

In today’s fast-paced business environment, understanding how to anticipate, assess, and manage risks is essential for safeguarding an organisation’s reputation and operations. This three-course bundle offers a thorough exploration of the key elements involved in risk and crisis management, helping professionals confidently navigate uncertain situations and protect their corporate interests. Each course is carefully designed to provide a clear understanding of risk factors, strategic responses, and the frameworks needed to maintain organisational stability. The bundle covers vital areas including the fundamentals of corporate risk and crisis management, the principles behind risk management procedures, and strategies to detect and prevent security breaches and fraud. Ideal for managers, team leaders, and anyone responsible for risk oversight, this collection equips learners with the knowledge to identify potential threats and respond effectively to challenges. Delivered fully online, these courses offer flexible learning tailored to busy professionals aiming to broaden their expertise in risk governance and security management. These comprehensive courses are available in this Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle Course 01: Corporate Risk And Crisis Management Course 02: Compliance and Risk Management Course Course 03: Security Risk and Fraud Prevention **Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Corporate Risk And Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle training.

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Get ready for an exceptional online learning experience with the Executive Management, MBA, Office Administration, PA & Legal Secretary bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Executive Management & Office Administration package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Executive Management & Office Administration package has something for everyone. As part of the Sales & Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Executive Management, MBA, Office Administration, PA & Legal Secretary bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Executive Management, MBA, Office Administration, PA & Legal Secretary CPD-accredited courses: Course 01: Developing Strategic Executive Management Course 02: Administrative Management Course 03: Mini MBA Course 04: Office Administration Course 05: Legal Secretary and Office Skills Diploma Course 06: Business Law Course 07: Online Meeting Management Course 08: Diary Management Course 09: Document Control Course 10: Minute Taking Course Course 11: Personal Assistant Course 12: Business Writing Course 13: Touch Typing Essentials Course 14: Workplace Confidentiality Course 15: Mastering Organizational Chaos Course 16: Communication Skills Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Executive Management, MBA, Office Administration, PA & Legal Secretary bundle, you will gain the following: CPD QS Accredited Proficiency with this Executive Management & Office Administration bundle After successfully completing the Executive Management & Office Administration bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Executive Management & Office Administration bundle The online test with immediate results You can study and complete the Executive Management & Office Administration bundle at your own pace. Study for the Executive Management & Office Administration bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Executive Management, MBA, Office Administration, PA & Legal Secretary bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Executive Management & Office Administration bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Executive Management, MBA, Office Administration, PA & Legal Secretary , a rich anthology of 30 diverse courses. Our experts handpick each course in the Executive Management & Office Administration bundle to ensure a wide spectrum of learning opportunities. This Executive Management & Office Administration bundle will take you on a unique and enriching educational journey. The Executive Management, MBA, Office Administration, PA & Legal Secretary bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Executive Management & Office Administration bundle offers you the flexibility and convenience to learn at your own pace. Make the Executive Management & Office Administration package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Executive Management, MBA, Office Administration, PA & Legal Secretarybundle is perfect for: Aspiring Executives: Individuals aiming to secure senior management roles or C-suite positions in various industries. MBA Graduates: Recent MBA graduates seeking to enhance their administrative and legal knowledge to complement their business acumen. Office Administrators: Experienced office administrators looking to upscale their expertise and advance into more senior roles. Personal Assistants (PAs): PAs wishing to deepen their organisational skills and understand more about legal requirements in business settings. Legal Secretaries: Legal secretaries seeking comprehensive training that combines management, administration, and legal expertise. Requirements You are warmly invited to register for this Executive Management, MBA, Office Administration, PA & Legal Secretary bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Executive Management, MBA, Office Administration, PA & Legal Secretary course completion, you can expect to: Senior Office Manager Executive Assistant to CEO Legal Administrative Assistant Business Consultant Human Resources Manager Project Manager Operations Director Corporate Legal Secretary Entrepreneur Non-Profit Organisation Manager Certificates CPD Certificates Digital certificate - Included