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Level 7 QLS Endorsed Course | QLS Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Explore the complexities of Child Sexual Exploitation (CSE) in our comprehensive course. Gain insights into identification, prevention, and support strategies, with a focus on legislation, online safety, and the roles of professionals. Equip yourself with the knowledge to make a difference in the lives of victims and contribute to a safer, more informed society.

ICA Certificate in Financial Crime Prevention A practical, introductory course that will give you a solid understanding of core financial crime, fraud, bribery, and corruption risks. This qualification explores: Financial crime - the risks Fraud controls - different strategies, systems, and controls in practice Fraud typologies in banking Bribery & corruption - the risks and international initiatives to combat these risks Fraud response policy - explore the objectives of a plan, the reporting channels and contingencies This course is awarded in association with Alliance Manchester Business School, the University of Manchester. There are many benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate Students can expect the following outcomes Understanding of the key risks and controls essential for financial crime prevention. Knowledge to help protect a firm against the continuous threat of financial crime Verifiable evidence of learning ICA Certificate in Financial Crime Following successful completion of the ICA Certificate in Financial Crime Prevention training course, students will be able to use the designation 'Cert. (FCA).' This course is awarded in association with Alliance Manchester Business School, the University of Manchester. This ICA Certificate in Financial Crime Prevention training course develops knowledge and practical skills in the following areas: What is Financial Crime? What Are the Financial Crime Risks? Fraud Controls Banking - Fraud Typologies Identity Theft and Electronic Crime Bribery & Corruption Fraud Response Policy Criminal Offences - exploring the UK system At the end of the course there is a one hour multiple choice examination that is taken online.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Newspaper Journalism Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Newspaper Journalism Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Newspaper Journalism Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Newspaper Journalism Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Newspaper Journalism? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Newspaper Journalism there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Newspaper Journalism course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Newspaper Journalism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Newspaper Journalism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Newspaper Journalism is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction and Principles of Newspaper Journalism Introduction and Principles of Newspaper Journalism 00:23:00 Module 02: History and Development of Newspaper Journalism History and Development of Newspaper Journalism 00:16:00 Module 03: Interviewing for Newspaper Journalism Interviewing for Newspaper Journalism 00:25:00 Module 04: News Writing News Writing 00:20:00 Module 05: News Production News Production 00:20:00 Module 06: News Reporting News Reporting 00:21:00 Module 07: Writing Skills for Newspaper Journalists Writing Skills for Newspaper Journalists 00:31:00 Module 08: Newspaper Journalism law Newspaper Journalism law 00:36:00 Module 09: Court Reporting Court Reporting 00:14:00 Module 10: Journalism Ethics Journalism Ethics 00:16:00 Module 11: Niche Journalism Niche Journalism 00:27:00 Module 12: Tips on Writing a Good Feature Story Tips on Writing a Good Feature Story 00:34:00 Module 13: Health and Safety for Journalists Health and Safety for Journalists 00:36:00 Assignment Assignment - Newspaper Journalism 00:00:00

"Start your career as a Business Intelligence Analyst and earn up to £70,000 per Year." Looking to capitalise on the 27% surge in demand for Data and Business Intelligence Analysts in the UK? Our 'Data and Business Intelligence Analyst Job Ready Program' packs 5 powerful courses into one complete package, guaranteeing real-world job readiness. With comprehensive career support and a money-back promise, your success isn't just anticipated - it's assured! Our mission is simple - to be your trusted partner every step of the way, from training to employment. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring Data and Business Intelligence Analysts, so we can help you get your foot in the door. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our Data and Business Intelligence Analyst Job Ready Program today and start your journey to becoming a successful Data and Business Intelligence Analyst! If you have any questions, you can contact us. We will be happy to provide you with all the information you need. Learning Outcomes: Master the art of transforming raw data into meaningful insights. Gain proficiency in industry-standard BI and data analysis tools. Develop strong SQL, Python, and data visualisation skills. Understand predictive analytics and machine learning concepts. Learn to create interactive dashboards and reports. Hone critical thinking for effective data-driven decision-making. Gain hands-on experience through real-world projects. Achieve competency in data governance and management best practices. Here are the courses we will provide once you enrol in the program: Course 01: Business Intelligence Analyst Course Course 02: Business Intelligence and Data Mining Course 03: Raising Money & Valuations Course 04: Uniform System of Accounting for Lodging Industries Part 1 Course 05: Business Performance Management Course 06: Business Studies Course 07: Advanced Excel Analytics Course 08: Data Science & Machine Learning with R Course 09: Quick Data Science Approach from Scratch Course 10: SQL for Data Science, Data Analytics and Data Visualization Course 11: Python Data Science with Numpy, Pandas and Matplotlib Course 12: Complete Python Machine Learning & Data Science Fundamentals Course 13: Set Menu Prices for your restaurant using data Course 14: Data Analysis In Excel Course 15: Reporting and Data Course 16: Excel Pivot Tables for Data Reporting How Can We Offer Job Guarantees? HF Online provides consultancy, professional and educational services to many of the companies in the UK. During our intense exclusive training program, you will not just gain and complete the industry valuable certification but will gain industry experience as well, which is imperative to get your 1st job in the sector. The Data and Business Intelligence AnalystJob Ready Program is completed in 9 easy steps: Step 1: Enrol in the Programme Begin your exciting journey with us by enrolling in the Data and Business Intelligence Analyst Job Ready Program. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 6 premium courses related to Web Development. These courses will teach you the knowledge and skills required to become a successful Data and Business Intelligence Analyst. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about a thing! Step 2: Initial One-On-One Counselling Session Once enrolled, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3: Certification upon Course Completion After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the finance industry. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. We will also make connections with many high-profile individuals and companies through your LinkedIn profile. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in web development, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful Data and Business Intelligence Analyst career begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Data and Business Intelligence Analyst Job Ready Program is ideal for: Aspiring Data and Business Intelligence Analyst seeking comprehensive training and industry-specific career guidance. Individuals looking to transition into a data-based role and require personalised mentorship. Graduates wanting to enhance their employability with tailored CV building and interview preparation. Career changers looking for an all-in-one solution to securing a job in the finance industry. Data Analysis enthusiasts desiring to leverage industry connections for job opportunities in business development. Career path Junior Data Analyst: £26,000 - £35,000 Data Analyst: £35,000 - £50,000 Senior Data Analyst: £50,000 - £70,000 Business Intelligence Analyst: £40,000 - £60,000 Senior Business Intelligence Analyst: £60,000 - £80,000 Data Scientist: £70,000 - £100,000 Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

Incredible Things Originate from a Little Bundle Special Price Cut Offer Are you looking to enhance your Investment Banking Analyst skills? If yes, then you have come to the right place. Our comprehensive courses on Investment Banking Analyst will assist you in producing the best possible outcome by mastering the Investment Banking Analyst skills. Get 6 CPD Accredited Courses for only £41! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Investment Banking Course 02: Business Analysis Course 03: Capital Budgeting & Investment Decision Rules Course 04: Making Budget & Forecast Course 05: Financial Reporting Course 06: Financial Modelling for Decision Making and Business plan The Investment Banking Analyst bundle is for those who want to be successful. In the Investment Banking Analyst bundle, you will learn the essential knowledge needed to become well versed in Investment Banking Analyst. Our Investment Banking Analyst bundle starts with the basics of Investment Banking Analyst and gradually progresses towards advanced topics. Therefore, each lesson of this Investment Banking Analyst course is intuitive and easy to understand. Why would you choose the Investment Banking Analyst course from Compliance Central: Lifetime access to Investment Banking Analyst courses materials Full tutor support is available from Monday to Friday with the Investment Banking Analyst course Learn Investment Banking Analyst skills at your own pace from the comfort of your home Gain a complete understanding of Investment Banking Analyst course Accessible, informative Investment Banking Analyst learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Investment Banking Analyst bundle Investment Banking Analyst Curriculum Breakdown of the Investment Banking Analyst Bundle Investment Banking Module 01: Introduction to Investment Banking Module 02: Structure and Side of Investment Banking Module 03: Valuation Methods in Investment Banking Module 04: Leveraged Buyout (LBO) Module 05: Initial Public Offering (IPO) Module 06: Merger and Acquisition Module 07: Ethics in Investment Banking Business Analysis Module 01: Introduction to Business Analysis Module 02: Business Environment Module 03: Business Processes Module 04: Business Analysis Planning and Monitoring Module 05: Strategic Analysis and Product Scope Module 06: Solution Evaluation Module 07: Investigation Techniques Module 08: Ratio Analysis Module 09: Stakeholder Analysis and Management Module 10: Process Improvement with Gap Analysis Module 11: Documenting and Managing Requirements Module 12: Business Development and Succession Planning Module 13: Planning & Forecasting Operations Module 14: Business Writing Skills Capital Budgeting & Investment Decision Rules Section 01: Introduction Section 02: NPV Method Section 03: Payback Period Method Section 04: Internal Rate of Return (IRR) Section 05: Evaluating Projects in Different Lives Section 06: Conclusion Making Budget & Forecast Unit 01: Introduction Unit 02: Detail Budget Requirement Unit 03: Process of Making Budget Financial Reporting Module 01: Financial Reporting Module 02: The Cash Flow Statement Module 03: Credit Analysis Module 04: The Balance Sheet AND MORE..... Financial Modelling for Decision Making and Business plan Section 01: Introduction Section 02: Case Study: Restaurant - Basic Model for Selecting Initial Idea Section 03: Business Plan and 3 Financial Statement Models CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Investment Banking Analyst bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Investment Banking Analyst. It is also great for professionals who are already working in Investment Banking Analyst and want to get promoted at work. Requirements To enrol in this Investment Banking Analyst course, all you need is a basic understanding of the English Language and an internet connection. Career path The Investment Banking Analyst bundle will enhance your knowledge and improve your confidence. Investment Banking Associate: £70,000 to £120,000 per year Financial Analyst: £35,000 to £60,000 per year Equity Research Analyst: £45,000 to £75,000 per year Portfolio Manager: £60,000 to £100,000 per year Risk Analyst: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate for Free Hard copy certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

24 Hour Flash Deal **33-in-1 Financial Manager Diploma Mega Bundle** Financial Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Financial Manager Diploma package online with Studyhub through our online learning platform. The Financial Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Financial Manager Diploma course provides complete 360-degree training on Financial Manager Diploma. You'll get not one, not two, not three, but 33 Financial Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Financial Manager Diploma courses are yours for as long as you want them once you enrol in this course. This Financial Manager Diploma Bundle consists the following career oriented courses: Financial Management Professional Training Certification Finance for Non-finance Managers Certification Accounting Essentials and UK Taxation Understanding Financial Statements and Analysis Diploma in Accountancy Cashflow Management and Forecasting Financial Planning Corporate Risk And Crisis Management Financial Analysis Methods Finance: Financial Risk Management Corporate Finance: Working Capital Management Capital Budgeting & Investment Decision Rules Fundamentals of Corporate Finance Financial Modelling Comprehensive Mortgage Advice and Financial Guidance Sage 50 Accounts and Projects Creation Training Mastering Partnership Accounting: Financial Strategies and Reporting Sole Trader Financial Statements: A Practical Guide Marginal Costing in Economics: Financial Decision-Making Investment Analyst / Advisor Demystifying Depreciation Accounting: Financial Insights Trading and Financing Debt Management, Assessment, Financing & Counselling Tax Strategy and Financial Planning for Beginners Companies House Filing UK Financial Trading Certification and Risk Management Diploma Stock Trading Diploma Accountant's Guide to Climate Change Navigating Corporate Tax Return Procedures in the UK International Banking: Global Operations and Cross-Border Transactions FinTech The Infinite Banking Concept: Privatising Your Financial Future Economics Diploma In this exclusive Financial Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Financial Manager Diploma lessons One to one assistance from Financial Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Financial Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all 33 Financial Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Financial Manager Diploma certificate and transcript on the next working day Easily learn the Financial Manager Diploma skills and knowledge you want from the comfort of your home The Financial Manager Diploma course has been prepared by focusing largely on Financial Manager Diploma career readiness. It has been designed by our Financial Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Financial Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Financial Manager Diploma bundle course has been created with 33 premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Financial Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Financial Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Financial Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Manager Diploma training is suitable for - Students Recent graduates Job Seekers Financial analysis Budgeting and forecasting Risk management Financial reporting Strategic planning Investment management Cash flow management Tax planning and compliance Financial modeling Leadership and team management Communication and interpersonal skills Attention to detail Decision-making and problem-solving Regulatory compliance Knowledge of accounting principles and standards Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Financial Manager Diploma. Please note, To get qualified you need to enrol the below programmes: Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field Professional certifications such as Chartered Financial Analyst (CFA), Certified Public Accountant (CPA), or Chartered Financial Planner (CFP) Master's degree in Finance, Business Administration, or a related field (MBA) Continuing education courses or workshops in financial management, investment analysis, or related areas Requirements To participate in this Financial Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Financial Manager Diploma. Career path You will be able to kickstart your Financial Manager Diploma career because this course includes various courses as a bonus. This Financial Manager Diplomais an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Financial Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Management of Value (MoV®) Foundation: Virtual In-House Training This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application. What you will Learn Upon completion of an MoV course candidates should be able to discuss and explain: The main processes and techniques used within MoV and the reasons for using them How MoV may be applied at portfolio, program, project and operational levels The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage The circumstances under which MoV should be used The concept of value and how value may be improved The main benefits arising from the use of MoV Approaches for implementing MoV How to respond to external and internal influences The principles of embedding MoV into an organization The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence. Upon successful completion of this course, you will be able to: Organize and contribute constructively to a Management of Value (MoV) Study Demonstrate a knowledge of MoV principles, processes, approach and environment Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers Pass the AXELOS MoV Foundation Examination Introduction to value management and MoV Value and Value Management Capabilities, Outcomes, Benefits and Disbenefits What is Value? What is Management of Value (MoV)? Why use MoV? Where use MoV? When MoV should be used? What using MoV involve? Selected MoV benefits Relationship with other AXELOS Global Best Practices and Models How MoV fits with other AXELOS Global Best Practice Guides MoV principles Align with organization's objectives Focus on functions and required outcomes Balance the variables to maximise value Apply throughout the investment decision Tailor MoV to suit the subject Learn from experience and improve Assign clear roles and responsibilities and build a supportive culture MoV processes Frame the programme or project Gather information Analyse information Process information Evaluate and select Develop Value Improving Proposals Implement and share outputs MoV techniques Function Analysis Function Analysis System Technique (FAST) Traditional (or classic) FAST Technical FAST Customer FAST Value Trees Measuring value Value profiling (a.k.a. value benchmarking) Simple multi-attribute rating technique (a.k.a. SMART) Value index Value metrics Value for money (VfM) ratio Value Engineering / Analysis Common techniques used in MoV Analysis of information Benchmarking Process Mapping Root Cause Analysis Discounted Cash Flow Analysis Generating Ideas Brainstorming Evaluation and option selection Option Selection Matrix Idea selection Allocation to Categories Idea Selection Matrix Weighting techniques Paired Comparisons Points Distribution Developing VIPs Developing Proposals Cost Benefit Analysis Building Decisions Implementing VIPs Implementation Plans Feedback Following up Tracking Benefits Approach to Implementation Generic approach to MoV implementation Plan the MoV activities Understand and articulate value Prioritize value Improve value Quantify value Monitor improvements in value Learn lessons Environmental factors Portfolio Considerations Programme considerations Project considerations Operational Considerations Embedding MoV into an organization Benefits of Embedding MoV into an organization MoV Policy MoV Policy Composition Embedding MoV into an organisation Key steps Suggested MoV Management Structure Overcoming barriers We do it anyway It takes up too much time We can't afford to make the changes What's in it for me? Don't fix it if it ain't broke Fixed returns on investment MoV products Briefing Meeting Agenda (A.1) Communications Checklist (A.2) Equipment list for an Effective Study/Workshop (A.3) Invitation to join the Study Team (A.4) Option Evaluation Matrix (A.5) Plan the Study (A.6) Recording Idea Selection (A.7) Reporting Study outputs (A.8) Scoping the Study (A.9) Study or Workshop Handbook (A.10) Value-Improvement Proposal Forms (A.11) Value Improvement Tracking Report (A.12) MoV toolbox MoV health check and maturity model P3M3 Maturity Model MoV Maturity Model (aligned with P3M3)

Gain robust techniques for obtaining feedback from end users throughout product design, and learn how to identify new opportunities for design improvement.

ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider