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5487 Courses delivered Online

Customer Excellence Training

By Beyond Theory: business training & coaching

leadership management training course customer service training

Customer Excellence Training
Delivered in Northampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

The Agile Mindset: Motivating vs. Mandating Change

By IIL Europe Ltd

The Agile Mindset: Motivating vs. Mandating Change Agile Transformations can be hard on teams if not properly managed and oftentimes, people who don't readily embrace an Agile mindset are vilified and accused of sabotaging the initiative. Yet studies show these problems tend to stem from leadership's unawareness of what motivating factors enable their teams to be most receptive and responsive to change, resulting in many teams not having the data and security needed up-front to embrace change in the most effective ways. Through this talk, we'll offer you key tips and techniques to overcome these challenges! By attending this session you will: Learn the hidden reasons some struggle to embrace an Agile Mindset! Find out how to discover what types or data, security and context your people need to embrace change more quickly! Discover new ways to motivate your people toward a continuous Agile mindset, from the start!

The Agile Mindset: Motivating vs. Mandating Change
Delivered Online On Demand15 minutes
£15

AGILE Foundation & Practitioner Bundle - 8 Courses Bundle

By NextGen Learning

In a world where adaptability and swift decision-making rule the roost, the domain of Agile project management unfurls numerous opportunities for aspiring professionals. The AGILE Foundation & Practitioner Bundle is meticulously designed to usher you into this vibrant world, ensuring you're not just a participant but a connoisseur adept at navigating the intricate nuances of project management with finesse. Within these 8 courses, the AGILE Foundation & Practitioner expertise goes beyond theory, providing practical insights and preparation for critical certifications such as the PMI-ACP. The AGILE Foundation & Practitioner training does not simply stop at Agile and Scrum. It extends its prowess into crucial realms such as Cost Control & Project Scheduling, and Project Risk Management, ensuring a well-rounded skill set that is indomitable in the face of project challenges. Moreover, crafting a robust Project Charter and mastering Operations Management are prominent in this intensive course. Elevate your career with the AGILE Foundation & Practitioner Bundle, and steer your projects with unparalleled expertise and strategic insight in the industry. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 1: Project Management Course 2: PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course Course 3: Scrum Master Training Course Course 4: Agile Scrum Master Certification Course 5: Cost Control & Project Scheduling Course 6: Operations Management Course 7: Project Management: How to Build a Project Charter Course 8: Project Risk Management In the AGILE Foundation & Practitioner package framework, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Learning Outcomes: Upon completion of the AGILE Foundation & Practitioner Bundle, learners will be able to: Implement Agile and Scrum methodologies confidently after gaining comprehensive insights from the AGILE Foundation & Practitioner Bundle. Elevate readiness for the PMI-ACP Exam using focused preparatory materials from the AGILE Foundation & Practitioner course. Ensure projects adhere to budget and schedule with AGILE Foundation & Practitioner's best cost control and scheduling practices. Craft effective Project Charters, aligning stakeholders and objectives, employing AGILE Foundation & Practitioner guidelines. Mitigate project risks strategically, leveraging AGILE Foundation & Practitioner's risk management approaches. Enhance project efficiency and resource utilisation, applying operations management principles from the AGILE Foundation & Practitioner training. The AGILE Foundation & Practitioner Bundle is a comprehensive course tailored to immerse learners in the multifaceted world of Agile project management. As participants delve into this course, they'll acquire both foundational knowledge and advanced practitioner techniques. The curriculum underscores the importance of nimble methodologies, offering practical applications in real-world scenarios. This ensures that learners not only understand theoretical frameworks but are also equipped to apply these strategies in their professional environments. The knowledge doesn't stop there. With an emphasis on crafting impactful project charters, this AGILE Foundation & Practitioner bundle ensures every project you helm starts with clarity and vision. Add to that a thorough understanding of risk management and operations, and you emerge as a project leader par excellence, ready to take on challenges and drive teams to success. In essence, the AGILE Foundation & AGILE Practitioner Bundle is more than just a course - it's your roadmap to excellence in the ever-evolving realm of project management. Empower your project management journey with proven Agile methodologies. Enrol in the AGILE Foundation & AGILE Practitioner Bundle today and elevate your career to new heights. Don't miss out - secure your spot now! CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the AGILE Foundation & AGILE Practitioner bundle is: Individuals keen on deepening their firm understanding in their respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this AGILE Foundation & AGILE Practitioner bundle. Career path Our AGILE Foundation & Practitioner Bundle will prepare you for a range of careers, including: Project Manager Scrum Master Agile Coach Agile Project Manager The combined salary range for this bundle is £ 25K to £90K. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

AGILE Foundation & Practitioner Bundle - 8 Courses Bundle
Delivered Online On Demand31 hours
£39

Levers of Project Agility: Change Management

By IIL Europe Ltd

Levers of Project Agility: Change Management Levers of Project Agility: Change Management You may be using agile processes in your projects, even have extended the use of agile management practices into other areas of business. However, your ability to realize the expected benefits within the expected time horizons is only affected by the quality of your change management initiatives. In this talk, we will look at the models of change and current change management best practices to identify the critical success factors for integrating change management into project activities that will enable agility into benefit delivery. Your projects may be agile, but to achieve expected benefit delivery you need to integrate high quality change management initiatives into project activities. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Levers of Project Agility: Change Management
Delivered Online On Demand30 minutes
£15

Unexpected Agility: How to Achieve Marketing Agility by Focusing on Teams Instead of Projects

By IIL Europe Ltd

Unexpected Agility: How to Achieve Marketing Agility by Focusing on Teams Instead of Projects Total organizational agility is the future of business. yet only a tiny fraction of organizations have successfully managed a complete Agile transformation.With its litany of benefits and decades of application history? Why does Agile struggle to make the jump to the rest of the organization? What if the very experiences that drive Agile change agents to evangelize it outside of IT are standing in the way of total Agile transformation?Join Certified Professional in Agile Coaching and 15-year digital marketer Andrea Fryrear as she uses Agile marketing departments as a case study for understanding and eliminating the cognitive biases that hold back business agility efforts. By attending this session. you will be able to: Overcome the translation problems that arise when introducing Agile ways of working to groups that have never used them before Identify and mitigate the two most detrimental cognitive biases that plague Agile trainers. coaches. and change agents Help marketers (and other non-Agile groups) start exploring Agile by taking a people-first approach instead of a process-first approach

Unexpected Agility: How to Achieve Marketing Agility by Focusing on Teams Instead of Projects
Delivered Online On Demand45 minutes
£15

Agility by The Numbers - Calculating ROI with Agile

By IIL Europe Ltd

Agility by the Numbers - Calculating ROI with Agile Impressive compilation of facts, figures, and statistics concerning agile methods. Begins with the background, motivation, tenets, and mechanics underlying agile performance. Includes data on agile metrics, performance, success, adoption, proliferation, and cases at project, organization, and national level. Closes with a great prescription for agile success. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Agility by The Numbers - Calculating ROI with Agile
Delivered Online On Demand30 minutes
£15

Unexpected Agility: How to Achieve Marketing Agility by Focusing on Teams Instead of Projects

By IIL Europe Ltd

Unexpected Agility: How to Achieve Marketing Agility by Focusing on Teams Instead of Projects Total organizational agility is the future of business. yet only a tiny fraction of organizations have successfully managed a complete Agile transformation.With its litany of benefits and decades of application history? Why does Agile struggle to make the jump to the rest of the organization? What if the very experiences that drive Agile change agents to evangelize it outside of IT are standing in the way of total Agile transformation?Join Certified Professional in Agile Coaching and 15-year digital marketer Andrea Fryrear as she uses Agile marketing departments as a case study for understanding and eliminating the cognitive biases that hold back business agility efforts. By attending this session. you will be able to: Overcome the translation problems that arise when introducing Agile ways of working to groups that have never used them before Identify and mitigate the two most detrimental cognitive biases that plague Agile trainers. coaches. and change agents Help marketers (and other non-Agile groups) start exploring Agile by taking a people-first approach instead of a process-first approach

Unexpected Agility: How to Achieve Marketing Agility by Focusing on Teams Instead of Projects
Delivered Online On Demand45 minutes
£15

Climate Change and Environmental Awareness Level 2

By Training Tale

>> Climate Change and Environmental Awareness Level 2 << Climate change is a global phenomenon of climate transformation characterised by changes in the planet's normal climate (temperature, precipitation, and wind) that are primarily caused by human activities. The unbalanced weather on Earth threatens the sustainability of the planet's ecosystems, as well as humanity's future and the global economy's stability. Children and young people are bearing the brunt as humanitarian action falls short of addressing the climate crisis. They make up half of the world's population but are the least responsible for greenhouse gas emissions, deforestation, and other environmentally hazardous practices. The Earth's climate is changing faster than at any time in modern civilization's history. Everyone can make a difference and contribute to a more sustainable future for the coming generations. This exclusive Climate Change and Environmental Awareness Level 2 course will teach you everything you need to know about climate change principles so you can drive positive change and become a "greener" employee or homeowner. The purpose of this Climate Change and Environmental Awareness Level 2 course is to focus on the study of environmental awareness and carbon footprint reduction in a variety of workplaces and individual lifestyles. This course provides breadth and depth of analysis by incorporating a fundamental core of knowledge that is relevant and applicable across a wide range of industries. This qualification explores the nature of climate change as well as the role that individuals, businesses, and other organisations can play in reducing carbon emissions. This Climate Change and Environmental Awareness Level 2 course prepares individuals to be positive change agents in the workplace and at home. [ Note: Free PDF certificate as soon as completing the Climate Change and Environmental Awareness Level 2 course] Course Curriculum Of Climate Change and Environmental Awareness Module 01: Understand climate change, sustainability and environmental protection Understand the environment, the benefits and the challenges Understand global warming and climate change Understand sustainability and sustainable development Module 02: Understand industry and the environment Understand the role of industry in protecting the environment Module 03: Understand resource efficiency and waste management Understand how to reduce the environmental impact of organisations and individuals Understand how to reduce energy consumption and carbon emissions Understand water efficiency >>---------------<< Assessment Method After completing each module of the Climate Change and Environmental Awareness Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Climate Change and Environmental Awareness Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This Climate Change and Environmental Awareness Level 2 course is ideal for anyone who wants to work in a role that can drive positive change and assist their organisation in becoming more environmentally friendly by understanding climate change. Requirements >> Climate Change and Environmental Awareness Level 2 << There are no specific requirements for this Climate Change and Environmental Awareness Level 2 course because it does not require any advanced knowledge or skills. Career path After completing this This Climate Change and Environmental Awareness Level 2 course, you may able to pursue a variety of promising career opportunities.

Climate Change and Environmental Awareness Level 2
Delivered Online On Demand4 hours
£12

DevSecOps Practitioner (DevOps Institute)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for The target audience for the DevSecOps Practitioner course are professionals including: Anyone focused on implementing or improving DevSecOps practices in their organization Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will be able to: Comprehend the underlying principles of DevSecOps Distinguish between the technical elements used across DevSecOps practices Demonstrate how practical maturity concepts can be extended across multiple areas. Implement metric-based assessments tied to your organization. Recognize modern architectural concepts including microservice to monolith transitions. Recognize the various languages and tools used to communicate architectural concepts. Contrast the options used to build a DevSecOps infrastructure through Platform as a Service, Server-less construction, and event-driven mediums Prepare hiring practices to recognize and understand the individual knowledge, skills, and abilities required for mature Dev Identify the various technical requirements tied to the DevSecOps pipelines and how those impact people and process choices. Review various approaches to securing data repositories and pipelines. Analyze how monitoring and observability practices contribute to valuable outcomes. Comprehend how to implement monitoring at key points to contribute to actionable analysis. Evaluate how different experimental structures contribute to the 3rd Way. Identify future trends that may affect DevSecOps The DevSecOps Practitioner course is intended as a follow-on to the DevSecOps Foundation course. The course builds on previous understanding to dive into the technical implementation. The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing DevSecOps practices to their organizational structure, building better pipelines in distributed systems, and having a common technological language. This course positions learners to successfully complete the DevSecOps Practitioner certification exam. DevSecOps Advanced Basics Why Advance Practices? General Awareness People-Finding Them Core Process Technology Overview Understanding Applied Metrics Metric Terms Accelerating People-Reporting and Recording Integrating Process Technology Automation Architecting and Planning for DevSecOps Architecture Basics Finding an Architect Reporting and Recording Environments Process Accelerating Decisions Creating a DevSecOps Infrastructure What is Infrastructure? Equipping the Team Design Challenges Monitoring Infrastructure Establishing a Pipeline Pipelines and Workflows Engineers and Capabilities Continuous Engagement Automate and Identify Observing DevSecOps Outcomes Observability vs. Monitoring Who gets which Report? Setting Observation Points Implementing Observability Practical 3rd Way Applications Revisiting 3rd Way Building Experiments Getting the Most from the Experiment The Future of DevOps Looking Towards the Future Staying Trained Innovation What, and from Who? Post-Class Assignments/Exercises Extended advanced reading associated with Case Stories from the course Additional course details: Nexus Humans DevSecOps Practitioner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevSecOps Practitioner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

DevSecOps Practitioner (DevOps Institute)
Delivered OnlineFlexible Dates
Price on Enquiry

Use Fast Feedback to Accelerate Business Agility w/ David Grabel

By IIL Europe Ltd

Use Fast Feedback to Accelerate Business Agility w/ David Grabel Software engineers get feedback from their development environment and automated test suites in real-time. Errors can be fixed and verified in minutes. However, when organizations extend Agile beyond technology, feedback from stakeholders takes days and the 'feedback frenzies' can drag on for weeks or even months. Completing a story within a sprint seems impossible. It is time for 'the business' to dramatically reduce lead time and stop getting blamed for delays. This talk will show you how to quickly create a value stream mapping with your team. This map will expose needless delays and help you find ways to shorten cycle time to minutes, reducing overall lead time by 80% or more. It will include a way to overlay feedback loops on the value stream map, which can help you find the source of significant delays. You will also hear how creative teams are adapting mob programming techniques into their work in ways that build feedback into their processes in order to accelerate delivery from business teams. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Use Fast Feedback to Accelerate Business Agility w/ David Grabel
Delivered Online On Demand30 minutes
£15