910 Courses delivered Online

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 4 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 4 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

12 in 1 Career Guided Programme | Python, Data Science, ML, Tableau, SQL Programming, Data Mining, Business Analysis | 130 CPD Points | Tutor Support | Lifetime Access

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Flash Sale! 8-in-1 Diploma Training | 1 Free PDF Certificate | CPD Certified | New & Updated | Expert Support

Understand why the most important sale you'll ever make is to yourself and why you should confirm a sale and not close them. Discover how to use the principles of positive expectancy to confirm more sales and how to maintain positive expectancy. Learning Objectives Explain the difference between closing and confirming sales, Define the most important 'close' you'll ever make, Describe how positive expectancy confirms more sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Prospecting is the search for something of value and persistence is a vital component in prospecting. We will guide you through various techniques to overcome your prospecting fears. Discover the four principles of prospecting psychology so that people will let you into their world and how POWER prospecting engages the right frame of mind. Understand the most vital tool to engage the interest of others in your offerings. Learning Objectives Describe how to create a successful prospecting mindset, Define essential sales terminology, Implement POWER Prospecting techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams