50526 Courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview The CSS Online Course course is the ultimate guide for beginners on CSS animation online. In this complete video training program, you will learn how to perform a wide range of animation tasks to take your career in animation to the next level.  Taught by an experienced instructor, it covers up-to-date best practices, techniques and tips, including 5 key projects for creating characters for animations. You will gain the creative skills to bring your animations to life, create an animation border, add unique hover effects, and much more. Maximise your earning potential by gaining in-demand industry skills and enrol as part-time or full-time learner today. This best selling CSS Online Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth CSS Online Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The CSS Online Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The CSS Online Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the CSS Online Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the CSS Online Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the CSS Online Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Wellbeing Champion Facilitator Training course enables you to train your students or pupils to become Wellbeing Champions within your school or college.

Electronics Equipment Repair 2 (Online Virtual Classroom) is a follow on course to Electronics Equipment Repair 1. This course builds on the skills gained and enables participants to build, test and fault-find more complex Analogue Electronic circuits

Unleash the power of WordPress with our comprehensive bundle, "Complete Wordpress Website Developer Course". This extensive selection of 18 courses offers an incredible foray into the world of WordPress, with a focus on providing you a profound theoretical understanding of how to leverage this powerful platform to its fullest. Embark on a journey from the basics of WordPress, learning to create unlimited websites, understanding the fundamentals, and even using WordPress for affiliate marketing. Master the intricacies of WordPress 5.0, unravel the synergy of WordPress and SEO, and acquire knowledge about easy drag-and-drop landing page creation. Learn to secure your WordPress sites and venture into creating online courses and membership sites using this versatile platform. We proudly offer 18 courses within the WordPress bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Basics of WordPress: Create Unlimited Websites Course 02: Learn Fundamentals of WordPress Course 03: Using WordPress for Affiliate Marketing Course 04: WordPress 5.0 for Beginners to Advanced Course 05: WordPress and SEO Online Course Course 06: The Ultimate WordPress for Beginners Step-by-Step Blueprint Course 07: Wordpress for Beginner Course 08: How To Build Easy Drag & Drop Landing Pages With Wordpress Course 09: Make a WordPress WooCommerce Amazon Affiliate Store Course 10: WordPress Security Mastery Course 11: Build a Self-Hosted Online Course With LifterLMS & WordPress Course 12: How To Build a WordPress Membership Site With Memberpress Course 13: WordPress Training for Everyone Course 14: Make Professional Websites with Wix: Beginners Guide Course 15: HTML and CSS Coding: Beginner to Advanced Course 16: Web Design with Adobe XD Course 17: Web Design for Beginners: Build Websites in HTML & CSS Course 18: C# Basics In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes of this Complete Wordpress Website Developer Course: Gain a thorough understanding of WordPress basics and fundamentals. Learn how to leverage WordPress for affiliate marketing. Understand the intricacies of WordPress 5.0 and the synergy between WordPress and SEO. Understand the basics of web designing with HTML, CSS, and Adobe XD. Learn the basics of the C# programming language. Why Prefer This Complete Wordpress Website Developer Course? Opportunity to earn certificates accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Get instant access to this Wordpress course. Learn Wordpress from anywhere in the world Wordpress is affordable and simple to understand Wordpress is entirely online, interactive lesson with voiceover audio Lifetime access to the Wordpress course materials Wordpress comes with 24/7 tutor support Immerse yourself in a comprehensive exploration of WordPress with our "Complete WordPress Website Developer Course" bundle. Encompassing 18 meticulously designed courses, this bundle aims to provide a profound theoretical understanding of WordPress and how to best leverage this powerful platform. From the basics and fundamentals of WordPress to using it for affiliate marketing, mastering WordPress 5.0, understanding the interplay between WordPress and SEO, to landing page creation, this bundle covers it all. Moreover, the courses provide essential insights into web designing with HTML, CSS, Adobe XD, and even a basic understanding of C#. Equip yourself with a robust theoretical foundation in WordPress and web development with this comprehensive bundle. CPD 203 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring web developers interested in gaining theoretical knowledge in WordPress. Individuals working in digital marketing wishing to understand WordPress better. Entrepreneurs or business owners aiming to enhance their web development understanding. Lifelong learners intrigued by web development and the use of WordPress. Career path WordPress Developer - £20,000 to £40,000 per year. Affiliate Marketer - £20,000 to £50,000 per year (varies significantly with commissions). SEO Specialist - £20,000 to £40,000 per year. Web Designer - £18,000 to £35,000 per year. Front End Developer (HTML/CSS) - £20,000 to £45,000 per year. C# Developer - £25,000 to £55,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Leadership and Management development, Leadership training, management training, Leadership development

The course covers research design principles and all main quantitative evaluation methods: randomised experiments, instrumental variables, sharp and fuzzy regression discontinuity designs, regression methods, matching methods and longitudinal methods (before-after, difference-in-differences and synthetic controls).

Do you need a qualification in data protection or are you thinking about learning more about data protection for your organisation? The BCS Foundation Certificate in Data Protection designed for those who need to have an understanding of data protection, and the GDPR in particular, to do their job and knowledge of data protection law would be effective in their role.

This 3 day practical course (taken in professional beauty salon) designed to show You how to carry out manicures. This course is designed for complete beginners, who wish to learn from basic to professional most popular nail art techniques to start Your career as nail technicians. It is also good to refresh knowledge and learn new techniques for those of You that are already in business.

This Reiki Master Teacher Course has been created for Reiki practitioners who want to share their knowledge and experience of practising Reiki and who want to learn how to teach others. This course is designed to teach you how to become a Reiki Master Teacher, so that you can learn how to prepare Reiki training courses and teach and attune others. You will be shown how to plan, design and create your courses, how to deliver them and what length they should be for each level of Reiki.