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Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Discover the dynamic world of international trade with our 'Import/Export (International Trade) Management & Processing at QLS Level 4' course. This engaging program offers a gateway into the intricate and exciting field of global commerce. Beginning with an introduction to import and export, the course illuminates the fundamentals of the trade, setting the stage for a deeper exploration into this complex industry. You'll gain insights into how to organize import-export operations effectively, a critical skill for success in this domain. This course is designed to provide a solid foundation as well as advanced knowledge, making it suitable for both newcomers and those with some experience in international trade. As the course progresses, it delves into identifying and managing products for your import-export business, a key aspect of trade management. You'll learn how to target the market and find the right customers, a skill essential for building successful trade relationships. The curriculum includes modules on marketing, searching, and distribution strategies, giving you a comprehensive view of how to navigate the global market. The course also covers essential operational aspects such as documentation, supply chain management, pricing, payment methods, and shipping procedures. Additionally, you'll explore the necessary tools for effective trading. By the end of this course, you will have a thorough understanding of import and export processes, preparing you to excel in the world of international trade. Learning Outcomes Fundamental understanding of import-export operations and global trade management. Skills in product management and market targeting for international trade. Knowledge of effective marketing, searching, and distribution strategies in global commerce. Proficiency in handling documentation, supply chain management, and shipping procedures. Insight into pricing strategies, payment methods, and essential trading tools. Why choose this Import/Export (International Trade) Management & Processing at QLS Level 4 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Import/Export (International Trade) Management & Processing at QLS Level 4 course for? Individuals aspiring to start a career in international trade and commerce. Business owners seeking to expand their operations into the global market. Professionals in the logistics and supply chain industry aiming to enhance their skills. Marketing and sales personnel focusing on global market strategies. Students and graduates interested in pursuing a career in international trade. Career path Import/Export Manager: £30,000 - £50,000 International Trade Specialist: £28,000 - £45,000 Supply Chain Manager: £35,000 - £55,000 Global Marketing Manager: £32,000 - £48,000 Logistics Coordinator: £25,000 - £40,000 Customs Compliance Officer: £27,000 - £42,000 Prerequisites This Import/Export (International Trade) Management & Processing at QLS Level 4 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £95 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Import Export Introduction to Import Export 00:20:00 Module 02: Organising the Import Export Operation Organising the Import Export Operation 00:26:00 Module 03: Products for Your Import Export Business Products for Your Import Export Business 00:23:00 Module 04: Target the Marketing and Find Your Customers Target the Marketing and Find Your Customers 00:23:00 Module 05: Searching, Marketing, and Distribution Searching, Marketing, and Distribution 00:24:00 Module 06: Documentation and Supply Chain Management Documentation and Supply Chain Management 00:14:00 Module 07: Pricing, Payment and Shipping Procedure Pricing, Payment and Shipping Procedure 00:22:00 Module 08: Necessary Tools for Trading Necessary Tools for Trading 00:12:00 Assignment Assignment - Import/Export (International Trade) Management & Processing at QLS Level 4 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

If you ask, why is learning Xero so essential? The answer is – Xero software not only helps you complete your bookkeeping tasks, but also ensures the safety of your data. That is why many small and large businesses use Xero software to record-keeping their monthly data. So, equip yourself with the skills of Xero from our Xero Accounting And Bookkeeping Course and advance your career in the relevant fields. This thorough course will discuss the very fundamentals of Xero and then gradually progress with the advanced materials. So, by joining this course you will get to learn about billing, banking accounts, and fixing assets. Along with that, you will understand how to create and check data before submitting your VAT returns manually or electronically. Moreover, know the methods of reconciling banks and setting up petty cash and many more. This course will enable you to make account changes and create month-end reports as well. So, if you want to pursue your career here or grab the next promotion, join our course right now. Additionally, you will be awarded a QLS-endorsed certificate of achievement, which will uplift your CV.  Learning Outcomes Acquire a comprehensive understanding of Xero bookkeeping at all levels Deepen your knowledge of how to create a business, enter financial data, add or import contacts, and switch to another programme Get acquainted with the knowledge of billing, banking accounts, fixing assets Know how to record the customer receipts and enter the supplier checks Learn how to add or connect bank, Paypal, and Stripe as well as how to reconcile bank and set up petty cash Understand how to create and check data before submitting your VAT returns manually or electronically Familiarise yourself with the process of making account changes and creating month-end reports. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. It will be an online assessment with multiple-choice questions. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get the results instantly.  Career path After finishing this Xero Accounting and Bookkeeping Course, you will get to grab the opportunities in the following fields: Accountant Financial Accounting Manager Bookkeeper Accounting Clerk Finance Administrator Course Contents Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll Vat Returns Next Steps and Bonus Lesson

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Unlock the secrets of successful digital marketing with our comprehensive Digital Marketing Masterclass. From social media strategies to SEO techniques, this course empowers you with the knowledge and skills needed to thrive in the ever-evolving online landscape. Join now to gain expert insights, hands-on experience, and stay ahead in the competitive world of digital marketing. Elevate your career with our cutting-edge Masterclass today!

Kickstart your career in real estate or gain recognition of your existing skills with this comprehensive online course. The Estate Manager is designed, delivered and taught by industry experts, ensuring you learn the practical, effective skills necessary to succeed in a range of expert property and real estate roles. Through online lessons, PDH handouts and multiple-choice online assessments, you will be given all the essential knowledge you need in property law, real estate practice and investment. This includes modules on the property and building management, developing a client base, acquiring the property, and successful strategies for investment. Upon completion, you will have a complete understanding of the roles of an expert estate agent, and also gain broader, transferable business management and sales skills. Learning Outcomes Get to know the types of estate agents Learn how to list the property and find the sellers Also, learn about how to sell the property and find the buyers Gain knowledge of negotiating as estate agents Learn the techniques of letting property Get familiar with the technologies for estate agents Understand the rules and regulations of estate agents Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Why study this course You will learn everything that is needed regarding Estate Manager. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Who is this course for? This is the best online course for being a successful Estate Manager and suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Requirements The Estate Manager Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career path Training offered by the Estate Agent Course could potentially benefit a range of roles, but would particularly enhance careers in- Real Estate Property Management Loan Underwriting Consultancy Property Law Investment Other property or estate agent roles

Overview Journey back to a time when monarchs, knights, and Vikings dominated the landscape. 'Medieval History: Arts Management & Ancient History' offers an intricate dive into the Middle Ages's mesmerising world, uncovering its treasures and tribulations. Starting with a comprehensive timeline, the course winds its way through captivating tales of empires rising and falling, faith being tested, and daily life evolving amidst a tapestry of art, literature, and intrigue. Discover the subtle underpinnings of art and architecture, probe into the mysteries of magic and the advancements of science, and explore the very fabric of society, from military stratagems to the lives of women and the nature of the state. This robust curriculum sheds light on riveting tales of the Byzantine Empire, paints a vivid picture of the Christian and Islamic worlds in juxtaposition, and delves into monumental events like the Great Famine and the Black Death. The beauty of medieval literature and the profundity of its art beckon learners into a bygone epoch, not just as passive observers, but as active participants ready to grasp the profound intricacies of a transformative age. This course bridges the gap between historical facts and soul-stirring narratives, from warfare to witchcraft and monarchs to mystics. It's not just a lesson in history; it's an invitation to witness the evolution of humanity during a crucial era. Learning Outcomes: Gaining an in-depth understanding of the chronological progression and pivotal events of the Middle Ages. Examining the diverse cultural, religious, and political landscapes of the Christian and Islamic worlds. Appraising the significance and roles of women, and the socio-economic aspects of medieval society. Analysing the evolution and impact of art, literature, and scientific thought during this period. Understanding the causes, effects, and societal responses to major calamities such as the Great Famine and the Black Death. Why buy this Medieval History: Arts Management & Ancient History? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Medieval History: Arts Management & Ancient History there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Medieval History: Arts Management & Ancient History course is ideal for Historians eager to deepen their understanding of the medieval epoch. Art aficionados keen on tracing the roots of medieval artistry and architectural marvels. Students studying ancient cultures and societies, seeking a comprehensive module on the Middle Ages. Enthusiasts with a penchant for delving into the world of monarchs, empires, and mystics. Anyone intrigued by historical narratives and wanting to comprehend the transformative forces of yesteryears. Prerequisites This Medieval History: Arts Management & Ancient History does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Medieval History: Arts Management & Ancient History was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Medieval Historian: £30,000 - £45,000 Museum Curator (Medieval Collections): £28,000 - £42,000 Archaeologist (Medieval Specialisation): £27,000 - £40,000 Historical Novelist: £25,000 - £55,000 (Varies based on royalties and sales) Lecturer in Medieval Studies: £35,000 - £50,000 Architectural Historian (Medieval Focus): £29,000 - £48,000 Course Curriculum Module 01: Timeline of the Middle Ages Timeline of the Middle Ages 00:13:00 Module 02: The Kings and the Vikings The Kings and the Vikings 00:16:00 Module 03: Byzantine Empire: Survival, Revival and Collapse Byzantine Empire: Survival, Revival and Collapse 00:17:00 Module 04: The Christian World The Christian World 00:21:00 Module 05: Heresy to Christianity Heresy to Christianity 00:21:00 Module 06: The Islamic World The Islamic World 00:25:00 Module 07: Medieval Life and Means of Living Medieval Life and Means of Living 00:23:00 Module 08: Women in the Medieval Era Women in the Medieval Era 00:28:00 Module 09: Literature Literature 00:19:00 Module 10: Art and Architecture Art and Architecture 00:34:00 Module 11: Magic and Science Magic and Science 00:23:00 Module 12: Military and Warfare Military and Warfare 00:25:00 Module 13: The Emergence of State Power The Emergence of State Power 00:22:00 Module 14: Medieval Calamities: The Great Famine and the Black Death Medieval Calamities: The Great Famine and the Black Death 00:27:00 Assignment Assignment - Art: Arts Management & Ancient History 00:00:00

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Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Social Media Strategy and Marketing Course Online Master the skills you need to propel your career forward in social media marketing. This course will equip you with the essential knowledge and skillset that will make you a confident social media marketer and take your career to the next level. This comprehensive social media strategy and marketing course online course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this creating a social media strategy course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective social media marketing practice and equip you with the essential skills, confidence and competence to assist you in the social media marketing industry. You'll gain a solid understanding of the core competencies required to drive a successful career in social media marketing. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for social media marketer or for people who are aspiring to specialise in social media marketing. Enrol in this social media strategy and marketing course online course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive social media strategy and marketing course online course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this social media marketing can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This social media strategy and marketing course online course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This social media strategy and marketing course online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This social media strategy and marketing course online course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Creating a Social Media Strategy Introduction to the Course 00:02:00 Why Social Media Marketing is Important For Your Business 00:13:00 Social Media Terminology 00:04:00 How To Create an Internet Marketing System That Will Generate Sales 00:22:00 How to Find Sources For Great Posts 00:04:00 How To Create A Social Media Calendar 00:08:00 Elements for the Perfect Posts 00:07:00 How to Create Standard Social Media Messages 00:14:00 How to Stay in Touch With Your Followers 00:13:00 How to Evaluate Your Social Media Campaigns 00:11:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00