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Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi

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Exploring Cell Biology is a fundamental course that delves into the intricate workings of Biology at the cellular level, encompassing topics from cell membrane structure to genetic material and cellular energy production. In today's modern world, understanding Biology is crucial across various sectors, from healthcare to environmental sciences, biotechnology, and beyond. This knowledge equips you with essential skills applicable in daily life and professional careers, aiding in informed decisions about health, nutrition, and environmental sustainability. In the UK job market, proficiency in Cell Biology opens doors to diverse opportunities, with roles in research, pharmaceuticals, and healthcare sectors. Salaries can range significantly, reflecting the high demand for skilled professionals. The field of Biology continues to expand, with increasing demand projected in sectors like biomedicine and biotechnology, offering stable career prospects. Embracing Cell Biology not only enriches your understanding of life sciences but also prepares you for a dynamic career contributing to advancements in science and society. Key Features: CPD Certified Exploring Cell Biology Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Cell Biology Module 02: Cell Membrane and Transport Module 03: Cell Nucleus and Genetic Material Module 04: Cellular Energy Production Module 05: Cell Cycle and Cell Division Module 06: Cell Communication and Signalling Module 07: Cell Diversity and Specialisation Module 08: Advanced Topics in Cell Biology Learning Outcomes: Grasp the fundamental principles shaping the cellular landscape's intricate dynamics. Comprehend the vital role of cell membranes and transport mechanisms. Uncover the mysteries within the cell nucleus and its genetic material. Illuminate the complex processes driving cellular energy production. Navigate the orchestrated symphony of the cell cycle and division. Decode the intricate language of cell communication and signalling pathways. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Exploring Cell Biology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Exploring Cell Biology. Moreover, this course is ideal for: Biology enthusiasts seeking a profound understanding of cellular life. Students aiming to deepen their knowledge of genetic material and cell functions. Science aficionados intrigued by the mechanisms powering cellular energy production. Individuals interested in unraveling the complexities of cell communication and signalling. Curious minds eager to explore the diversity and specialization within the cellular world. Requirements There are no requirements needed to enrol into this Exploring Cell Biology course. We welcome individuals from all backgrounds and levels of experience to enrol into this Exploring Cell Biology course. Career path After finishing this Exploring Cell Biology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Cell Biology are: Biomedical Scientist - £24K to 48K/year Research Scientist (Life Sciences) - £25K to 50K/year Pharmaceutical Sales Representative - £22K to 45K/yr Laboratory Technician - £18K to 30K/yr Secondary School Science Teacher - £25K to 45K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's interconnected corporate landscape, mastering Corporate Relations is indispensable for career success. This course equips you with vital skills like effective communication, building professional networks, and managing conflicts-all crucial for navigating the complexities of modern workplaces. Understanding Corporate Relationship Goals and mastering Corporate Etiquette are foundational, fostering trust and rapport while enhancing collaboration and teamwork. Such competencies not only enrich daily interactions but also elevate professional credibility, making you highly desirable to UK employers seeking adept Corporate Relations professionals. With increasing demand in this sector, job opportunities are plentiful, offering competitive salaries commensurate with expertise. Embracing these modules not only prepares you for lucrative career prospects but also ensures you stay relevant in a field where opportunities are growing steadily. In essence, this course empowers you to thrive in corporate environments, shaping a successful and fulfilling professional journey. Key Features: CPD Certified Strategies for Corporate Relations Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Corporate Relationship Goals Module 02: Basics of Corporate Etiquette Module 03: Understanding Effective Communication Module 04: Cross-Cultural Communication Module 05: Establishing Trust and Rapport Module 06: Collaboration and Teamwork Module 07: Managing Difficult Conversations and Conflict Module 08: Building Professional Networks and Alliances Module 09: Sustaining Long-Term Relationships and Success Learning Outcomes: Craft corporate strategies aligning with relationship goals for organizational success. Apply corporate etiquette principles in diverse professional settings effectively. Master the nuances of effective communication for impactful corporate interactions. Navigate cross-cultural communication challenges, fostering global collaboration and understanding. Develop skills in establishing trust and rapport crucial for professional relationships. Strengthen collaboration and teamwork abilities within corporate environments for enhanced productivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Corporate Relations course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Corporate Relations. Moreover, this course is ideal for: Professionals seeking advanced corporate relationship management skills. Business executives aiming to enhance cross-cultural communication and collaboration. Team leaders focused on conflict resolution and effective communication strategies. Individuals aspiring to build and expand professional networks and alliances. Those desiring expertise in sustaining long-term relationships for sustained success. Requirements There are no requirements needed to enrol into this Corporate Relations course. We welcome individuals from all backgrounds and levels of experience to enrol into this Corporate Relations course. Career path After finishing this Corporate Relations course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Corporate Relations are: Corporate Communications Specialist - £30K to 45K/year Business Development Manager - £35K to 60K/year HR Relationship Manager - £30K to 50K/year International Sales Executive - £25K to 45K Public Relations Officer - £25K to 40K Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

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Course overview Trading becomes more manageable and profitable when market prices are predicted. Technical analysis helps traders identify market trends. It provides valuable evidence that traders can use to determine their organization's strengths and shortcomings and make informed decisions to improve business performance.  In this Trading & Investing With Technical Analysis Masterclass course, you will learn the fundamentals of technical analysis for successful investing and trading. The course covers essential information on approaching technical analysis using charts, candlesticks, volumes and other indicators. In addition, you will learn how to read price actions for trading and explore the trading strategies for reducing investment risk and increasing returns. Successful Traders prepare ahead of time and don't lose money. Enroll right now! Learning outcomes Deepen your understanding of technical analysis Learn about candlestick patterns and analysis Strengthen your knowledge of technical analysis chart patterns Be able to read a trading chart Learn about price action trading Have a thorough grasp of the technical trading strategies Who Is This Course For? Anyone interested in gaining the relevant skills in technical analysis for successful investing and trading can take this Trading & Investing With Technical Analysis Masterclass course. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Trading & Investing With Technical Analysis Masterclass  course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Trading Executive Trading Assistant Trading Operations Analyst Investment Analyst Technical Analysis Masterclass for Trading & Investing Introduction Introduction 00:02:00 Unit 01: Introduction to Technical Analysis 1.1 Technical Analysis 00:01:00 Unit 02: Candlestick Patterns and Analysis 2.1 Candlestick Charts 00:05:00 2.2 Anatomy of Candlesticks 00:04:00 2.3 Demand and Supply in Candlestick Pattern 00:08:00 2.4 Support and Resistance 00:12:00 2.5 Standard Doji 00:05:00 2.6 Dragonfly Doji 00:03:00 2.7 Gravestone Doji 00:06:00 2.8 Engulfing Candles 00:08:00 2.9 Morning & Evening Stars 00:09:00 2.10 Hammer & Hanging Man Candles 00:07:00 2.11 Mat Hold Pattern 00:05:00 2.12 3-Methods Pattern 00:06:00 2.13 Gaps Between Candlesticks 00:03:00 2.14 Gap Close Reversal Strategy 00:05:00 Unit 03: Trade and Investment Chart Patterns 3.1 Trendlines 00:04:00 3.2 Head and Shoulders Pattern: H&S 00:06:00 3.3 Inverse Head & Shoulders Pattern: IH&S 00:02:00 3.4 Bull Flag 00:03:00 3.5 Bear Flag 00:03:00 3.6 ABCD Pattern 00:05:00 3.7 Pattern Practice 00:04:00 Unit 04: Volume Analysis 4.1 Volume 00:07:00 4.2 Adding Volume Indicators On Charts 00:07:00 4.3 Using VWAP: Volume Weighted Average Price 00:11:00 4.4 Using OBV: On-Balance Volume 00:06:00 4.5 Volume Profile 00:08:00 4.6 Supply & Demand In Volume 00:09:00 4.7 Stock Breakouts & Volume 00:05:00 4.8 Volume Exhaustion 00:07:00 4.9 Analysis and Example 00:08:00 Unit 05: Tape Reading Strategies 5.1 Level1 vs. Level2 00:03:00 5.2 Supply & Demand In The Tape 00:06:00 5.3 Time & Sales 00:03:00 5.4 Tape Reading 00:02:00 5.5 The Importance Of Tape Reading 00:03:00 5.6 Hidden Buyers 00:11:00 5.7 Hidden Sellers 00:09:00 5.8 Fakeouts & Manipulation Tactics 00:05:00 5.9 Identifying Reversals With The Tape 00:08:00 Unit 06: Technical Trading Strategies 6.1 Managing Risk 00:05:00 6.2 Breakout Trading Strategy 00:09:00 6.3 Momentum Trading Strategy 00:08:00 Unit 07: Trading Platform and Practice 7.1 Setting Up Trading Platform 00:30:00 7.2 Risk Free Trading Strategies 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Communication skills are a fundamental aspect of success in the business world. However, many individuals encounter challenges in this area, such as difficulty in conveying their thoughts clearly, struggling to actively listen to others, or feeling anxious during public speaking. Effective communication is essential for building relationships, resolving conflicts, and making impactful presentations. Learning Objectives The following are some of the key outcomes in this course: Understand how communication is a process involving a sender, a message, and a receiver Learn why communication can fail if that process breaks down Learn why great communication skills matter to your professional success Understand five of the most common communication barriers Target Audience Young Professionals