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Duration 1 Days 6 CPD hours This course is intended for This class is designed for administrators preparing to take the Salesforce Marketing Cloud Administrator exam who are able to configure Marketing Cloud products using industry and product best practices. You should be generally familiar with data structure in subscriber data management. You should also be able to thoroughly navigate Setup, troubleshoot account configuration, and manage user requests. Overview When you complete this course, you will be able to: Recall exam objectives. Discuss product features and functionality covered on the exam. Assess your exam readiness by answering practice questions. Familiarize yourself with additional resources necessary to prepare for the exam. Take the next step in your career and become a Salesforce Certified Marketing Cloud Administrator. In this 1-day, expert-led certification prep class, boost your exam readiness with a detailed exam overview, exam resources, and practice exam questions to test your knowledge. This course includes a voucher to sit for the Salesforce Marketing Cloud Administrator exam. Course Outline Exam Overview Digital Marketing Proficiency Review Governance and Compliance in Relation to Digital Marketing Review Security Best Practices for Date, Permissions, and PII Review Marketing Cloud Product Inventory and Offerings Subscriber Data Management Review the Contact Model Review Data Quality Evaluation Review Preference and Profile Center Setup Review Business Units, Users, and Security Configuration Review Integrations Configuration Review Features in Setup Home Review Marketing Cloud Extension Products Channel Management Review Mobile Studio Configuration Review Email Studio Configuration Review Social Studio and Advertising Configuration Review Journey Builder Concepts and Use Cases Maintenance Review Data Extraction and Report Generation Solutions Review Monitoring and System Availability Review Additional Marketing Cloud Product Benefits Practice Exam and Wrap-up Complete a Practice Exam Review Next Steps

Duration 2 Days 12 CPD hours This course is intended for Business Analysts, Technical Managers, and Programmers Overview This intensive training course helps students learn the practical aspects of the R programming language. The course is supplemented by many hands-on labs which allow attendees to immediately apply their theoretical knowledge in practice. Over the past few years, R has been steadily gaining popularity with business analysts, statisticians and data scientists as a tool of choice for conducting statistical analysis of data as well as supervised and unsupervised machine learning. What is R ? What is R? ? Positioning of R in the Data Science Space ? The Legal Aspects ? Microsoft R Open ? R Integrated Development Environments ? Running R ? Running RStudio ? Getting Help ? General Notes on R Commands and Statements ? Assignment Operators ? R Core Data Structures ? Assignment Example ? R Objects and Workspace ? Printing Objects ? Arithmetic Operators ? Logical Operators ? System Date and Time ? Operations ? User-defined Functions ? Control Statements ? Conditional Execution ? Repetitive Execution ? Repetitive execution ? Built-in Functions ? Summary Introduction to Functional Programming with R ? What is Functional Programming (FP)? ? Terminology: Higher-Order Functions ? A Short List of Languages that Support FP ? Functional Programming in R ? Vector and Matrix Arithmetic ? Vector Arithmetic Example ? More Examples of FP in R ? Summary Managing Your Environment ? Getting and Setting the Working Directory ? Getting the List of Files in a Directory ? The R Home Directory ? Executing External R commands ? Loading External Scripts in RStudio ? Listing Objects in Workspace ? Removing Objects in Workspace ? Saving Your Workspace in R ? Saving Your Workspace in RStudio ? Saving Your Workspace in R GUI ? Loading Your Workspace ? Diverting Output to a File ? Batch (Unattended) Processing ? Controlling Global Options ? Summary R Type System and Structures ? The R Data Types ? System Date and Time ? Formatting Date and Time ? Using the mode() Function ? R Data Structures ? What is the Type of My Data Structure? ? Creating Vectors ? Logical Vectors ? Character Vectors ? Factorization ? Multi-Mode Vectors ? The Length of the Vector ? Getting Vector Elements ? Lists ? A List with Element Names ? Extracting List Elements ? Adding to a List ? Matrix Data Structure ? Creating Matrices ? Creating Matrices with cbind() and rbind() ? Working with Data Frames ? Matrices vs Data Frames ? A Data Frame Sample ? Creating a Data Frame ? Accessing Data Cells ? Getting Info About a Data Frame ? Selecting Columns in Data Frames ? Selecting Rows in Data Frames ? Getting a Subset of a Data Frame ? Sorting (ordering) Data in Data Frames by Attribute(s) ? Editing Data Frames ? The str() Function ? Type Conversion (Coercion) ? The summary() Function ? Checking an Object's Type ? Summary Extending R ? The Base R Packages ? Loading Packages ? What is the Difference between Package and Library? ? Extending R ? The CRAN Web Site ? Extending R in R GUI ? Extending R in RStudio ? Installing and Removing Packages from Command-Line ? Summary Read-Write and Import-Export Operations in R ? Reading Data from a File into a Vector ? Example of Reading Data from a File into A Vector ? Writing Data to a File ? Example of Writing Data to a File ? Reading Data into A Data Frame ? Writing CSV Files ? Importing Data into R ? Exporting Data from R ? Summary Statistical Computing Features in R ? Statistical Computing Features ? Descriptive Statistics ? Basic Statistical Functions ? Examples of Using Basic Statistical Functions ? Non-uniformity of a Probability Distribution ? Writing Your Own skew and kurtosis Functions ? Generating Normally Distributed Random Numbers ? Generating Uniformly Distributed Random Numbers ? Using the summary() Function ? Math Functions Used in Data Analysis ? Examples of Using Math Functions ? Correlations ? Correlation Example ? Testing Correlation Coefficient for Significance ? The cor.test() Function ? The cor.test() Example ? Regression Analysis ? Types of Regression ? Simple Linear Regression Model ? Least-Squares Method (LSM) ? LSM Assumptions ? Fitting Linear Regression Models in R ? Example of Using lm() ? Confidence Intervals for Model Parameters ? Example of Using lm() with a Data Frame ? Regression Models in Excel ? Multiple Regression Analysis ? Summary Data Manipulation and Transformation in R ? Applying Functions to Matrices and Data Frames ? The apply() Function ? Using apply() ? Using apply() with a User-Defined Function ? apply() Variants ? Using tapply() ? Adding a Column to a Data Frame ? Dropping A Column in a Data Frame ? The attach() and detach() Functions ? Sampling ? Using sample() for Generating Labels ? Set Operations ? Example of Using Set Operations ? The dplyr Package ? Object Masking (Shadowing) Considerations ? Getting More Information on dplyr in RStudio ? The search() or searchpaths() Functions ? Handling Large Data Sets in R with the data.table Package ? The fread() and fwrite() functions from the data.table Package ? Using the Data Table Structure ? Summary Data Visualization in R ? Data Visualization ? Data Visualization in R ? The ggplot2 Data Visualization Package ? Creating Bar Plots in R ? Creating Horizontal Bar Plots ? Using barplot() with Matrices ? Using barplot() with Matrices Example ? Customizing Plots ? Histograms in R ? Building Histograms with hist() ? Example of using hist() ? Pie Charts in R ? Examples of using pie() ? Generic X-Y Plotting ? Examples of the plot() function ? Dot Plots in R ? Saving Your Work ? Supported Export Options ? Plots in RStudio ? Saving a Plot as an Image ? Summary Using R Efficiently ? Object Memory Allocation Considerations ? Garbage Collection ? Finding Out About Loaded Packages ? Using the conflicts() Function ? Getting Information About the Object Source Package with the pryr Package ? Using the where() Function from the pryr Package ? Timing Your Code ? Timing Your Code with system.time() ? Timing Your Code with System.time() ? Sleeping a Program ? Handling Large Data Sets in R with the data.table Package ? Passing System-Level Parameters to R ? Summary Lab Exercises Lab 1 - Getting Started with R Lab 2 - Learning the R Type System and Structures Lab 3 - Read and Write Operations in R Lab 4 - Data Import and Export in R Lab 5 - k-Nearest Neighbors Algorithm Lab 6 - Creating Your Own Statistical Functions Lab 7 - Simple Linear Regression Lab 8 - Monte-Carlo Simulation (Method) Lab 9 - Data Processing with R Lab 10 - Using R Graphics Package Lab 11 - Using R Efficiently

If you are in a team looking after a dental patient undergoing IV Sedation, then you are required to have ILS equivalent life support skills, including airway management and use of a defibrillator. The IACDS guidelines 2020 suggest that Management of Complications would be a useful part of that training so we have designed this course, suitable for all members of the dental team, to not only satisfy the guidelines but also build confidence in the team, to anticipate and treat any problems that may occur and give the patient an improved experience. This course is ideal for dentists and nurses who are new to IV sedation and have a visiting Sedationist in their practice. The course is in two parts. The first part covers Medical complications (90 mins CPD) and the second covers Non-Medical and behavioural aspects. (30 mins CPD). There is a quiz at the end of each in order to get your CPD certificate for each part. Course Includes 3 Lessons 22 Topics 1 Quiz Course Certificate About Instructor Rob Endicott Rob Endicott is an IACSD accredited trainer and mentor and is the ViceChair of the ADAS (Association of Dental Anaesthetists and Sedationists). He is also the founder and CEO of UKSedation, a nationwide team of dental sedationists in primary private practice.

Duration 2 Days 12 CPD hours This course is intended for Anyone working within leadership, or aspiring to transition into leadership, who would like to professionalize their skills and competencies will benefit from this course. Overview Learn to thrive in a volatile and changing world Build employee engagement in a precarious work environment Leverage fundamental values to build a better workplace Develop a culture of change Plan a path to the future Change is both inevitable and necessary, yet potentially disruptive. Leading change efforts requires building credibility, communicating effectively, developing trust, making decisions, and demonstrating confidence. This course will help you to cultivate the leadership skills that you need to influence others and guide them through times of change. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Building a Sustainable Organization Seeing the Need for a New Type of Leadership Choosing to Be an Authentic Leader Rebuilding Confidence Decentralizing Power 2. Values and Engagement in a New Reality Engaging in the 21st Century Measuring Employee Engagement Developing Highly Engaged Employees Tapping into Discretionary Energy Embracing Differences Building a Sustainable Organization Integrating Engagement into Your Culture Building a Passion for Excellence Inspiring Trust Reaping the Benefits of Trust 3. Making Change the New Normal Facing Complexities Navigating Fluid Environments Harnessing the Power of Change Applying Intuition Creating Profound and Sustainable Change Understanding the Phases of Change Engaging Stakeholders Leading Through the Transition 4. Planning for the Road Ahead Managing Issues of the 21st Century Working Within the New Cultural Reality Avoiding Traps and Pitfalls Challenging How Teams Are Managed Building a Vision Managing with Purpose

Duration 5 Days 30 CPD hours This course is intended for This basic course is intended for anyone who is new to software development and wants, or needs, to gain an understanding of the fundamentals of coding and basics of Java and object-oriented programming concepts. Attendees might include: Technically-minded attendees who want or who want to begin the process of becoming an OO application developer Technical team members from non-development roles, re-skilling to move into software and application development roles within an organization Recent college graduates looking to apply their college experience to programming skills in a professional environment, or perhaps needing to learn the best practices and standards for programming within their new organization Technical managers tasked with overseeing programming teams, or development projects, where basic coding knowledge and exposure will be useful in project oversight or communications needs Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in basic coding with Java, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment, guided by our expert team, attendees will learn: The steps involved in the creation and deployment of a computer program What OO programming is and what the advantages of OO are in today's world To work with objects, classes, and OO implementations The basic concepts of OO such as encapsulation, inheritance, polymorphism, and abstraction The basic constructs that all programming languages share The basic Java constructs supporting processing as well as the OO orientation How to use Java exception handling About and how to use classes, inheritance and polymorphism About use collections, generics, autoboxing, and enumerations How to take advantage of the Java tooling that is available with the programming environment being used in the class Getting Started with Programming, OO and Java Basics for Non-Developers is a skills-focused, hands-on coding course that teaches students the fundamentals of programming object oriented (OO) applications with Java to a basic level, using sound coding skills and best practices for OO development. This course is presented in a way that enables interested students to embrace the fundamentals of coding as well as an introduction to Java, in a gentle paced environment that focuses on coding basics.Students are introduced to the application development cycle, structure of programs, and specific language syntax. The course introduces important algorithmic constructs, string and character manipulation, dynamic memory allocation, standard I/O, and fundamental object-oriented programming concepts. The course explains the use of inheritance and polymorphism early on so the students can practice extensively in the hands-on labs. Structured programming techniques and error handling are emphasized. The course includes the processing of command line arguments and environment variables, so students will be able to write flexible, user-friendly programs. Students will leave this course armed with the required skills to begin their journey as a Java programmer using modern coding skills and technologies. Introduction to Computer Programming Introduction to Programming Programming Tools Programming Fundamentals Thinking About Objects Program Basics Programming Constructs Java: A First Look The Java Platform Using the JDK The Eclipse Paradigm Writing a Simple Class OO Concepts Object-Oriented Programming Inheritance, Abstraction, and Polymorphism Getting Started with Java Adding Methods to the Class Language Statements Using Strings Specializing in a Subclass Essential Java Programming Fields and Variables Using Arrays Java Packages and Visibility Advanced Java Programming Inheritance and Polymorphism Interfaces and Abstract Classes Exceptions Java Developer's Toolbox Utility Classes Enumerations and Static Imports Formatting Strings Collections and Generics Introduction to Generics Collections

Duration 1 Days 6 CPD hours This course is intended for The target students for this course are office professionals with a foundational understanding of Adobe Acrobat Pro DC who want to use the advanced productivity features and the creative features of Acrobat Pro DC. Overview In this course you will create and manage PDF documents.Students will: ?Customize the Acrobat Pro DC workspace.?Create PDFs from technical documents.?Enhance PDF documents.?Create interactive PDF forms.?Finalize PDF files for commercial printing. In this course, students will use Adobe Acrobat Pro DC to convert technical documents to PDF files, enhance PDF documents, create interactive PDF forms, and prepare PDF files for commercial printing. Customizing the Acrobat Pro DC Workspace Customize the Toolbars Create Custom Tool Sets Creating PDFs from Technical Documents Create PDF Documents by Using Autodesk AutoCAD Measure Technical Drawings Create PDF Documents by Using Autodesk AutoCAD Embed Multimedia Enhance PDF Document Accessibility Use Actions Manage the Security of PDF Documents Creating Interactive PDF Forms Create a PDF Form Compile and Manage PDF Form Data Finalizing PDF Files for Commercial Printing Apply Color Management Settings Preview Printed Effects Perform Preflight on a PDF Document Create PDF/X, PDF/A, and PDF/E Compliant Files Create a Composite and Color Separations Export a PDF Document to Other Formats

Duration 5 Days 30 CPD hours This course is intended for System architects and system administrators Overview By the end of the course, you should be able to meet the following objectives: Plan a deployment for VMware Cloud Foundation Understand VMware Cloud Foundation and supporting architecture Configure VMware Cloud Foundation for VMware Cloud Connectivity Understand the VMware Cloud Foundation subscription licensing model Perform Day-Zero tasks Perform VMware Cloud Foundation platform onboarding Manage user credentials in VMware Cloud Foundation Configure NSX networking in VMware Cloud Foundation Deploy and manage Workload Domains Deploy vSphere with Tanzu on VMware Cloud Foundation Understand and implement storage solutions and related policies Perform maintenance tasks for the VMware Cloud Foundation platform Manage certificates for VMware Cloud Foundation and connected technologies Manage the lifecycle for VMware Cloud Foundation Engage with VMware Cloud Foundation Technical Support This five-day training course provides you with the knowledge, skills, and abilities to achieve competence with VMware Cloud Foundation 5.0. This course teaches you how deploy VMware Cloud Foundation, and perform the tasks required for the initial configuration and ongoing operation after deployment. Course Introduction Introductions and course logistics Course objectives VMware cloud foundation overview Describe the VMware Cloud Foundation solution Describe VMware Cloud Foundation architecture Identify VMware Cloud Foundation components Describe the VMware Cloud Foundation topology VMware Cloud Foundation+ and VMware Cloud Connectivity Describe the VMware Cloud Foundation+ architecture Identify the pre-requisites for VMware Cloud Foundation+ Describe VMware Cloud Foundation+ value added features Configure subscription-based licensing parameters Describe the vCenter Cloud Gateway functionality Identify the vCenter Cloud Gateway components Describe the vCenter Cloud Gateway architecture Connect the vCenter Cloud Gateway to VMware Cloud Describe the VMware Cloud platform Describe the VMware vSphere+ services used in VMware Cloud Foundation+ Demonstrate the capabilities of the VMware Cloud user interface for VMware Cloud Foundation+ Day Zero Tasks Identify the requirements for deploying VMware Cloud Foundation Describe the VMware Cloud Foundation bring-up process Identify the information required for the Planning and Preparation Workbook Complete the Deployment Parameter Workbook Describe how VMware Cloud Builder automates the deployment process Identify the configuration validation process performed by VMware Cloud Builder Describe the deployment of the management domain Post-Deployment Operations Complete the Onboarding Wizard Understand VMware Cloud Foundation integration with VMware Single Sign-On Configure user access to VMware Cloud Foundation Describe the importance of user roles in vSphere Configure identity sources for VMware Cloud Foundation Perform the SDDC Manager backup and restore process Identify steps in the NSX backup and restore process Manage passwords in VMware Cloud Foundation Explain the importance of using VMware Cloud Foundation to manage passwords for vSphere components Manage and secure a primary password list Describe the process for rotating passwords not managed by VMware Cloud Foundation VMware Cloud Foundation Networking with NSX Describe network virtualization with NSX Recognize NSX operational planes Identify NSX components Describe logical switching Describe NSX Data Center deployment in VMware Cloud Foundation Explain how logical routing works in NSX Identify NSX Edge functions Describe data plane preparation for NSX Edge nodes in a workload domain Recognize Tier-0 and Tier-1 gateway topologies Define application virtual networks Describe management domain rack options List NSX Edge cluster requirements for vSphere with Tanzu Discuss NSX Edge cluster placement considerations Managing Workload Domains Define workload domains List the types of workload domains Identify workload domain prerequisites Understand the scalability limits for workload domains Identify use cases for multiple clusters in a workload domain Create network pools Size network pools Commission hosts with SDDC Manager Create workload domains Scale workload domains Decommission hosts from a workload domain Remove workload domains Describe distinctive design decisions for VMware Cloud Foundation components vSphere with Tanzu in VMware Cloud Foundation Explain vSphere with Tanzu Define the role of the Spherelet Describe the supervisor cluster control plane Create vSphere with Tanzu namespaces Describe the role of NSX networking components in vSphere with Tanzu Discuss vSphere with Tanzu networking topology Describe control plane VM management networking requirements Plan appropriate IP address ranges for pod, ingress, and egress networking Describe prerequisites for vSphere with Tanzu cluster compatibility Deploy vSphere with Kubernetes Create a vSphere namespace Configure limits and permissions for a vSphere namespace VMware Cloud Foundation Storage Management Identify storage use cases in VMware Cloud Foundation Determine the most appropriate storage option for a workload domain Describe different vSphere-native storage design options Identify vSAN architecture and components Describe vSAN requirements for the management and workload domains Configure deduplication and compression Discuss how to scale vSAN clusters in VMware Cloud Foundation Configure storage policies for vSAN Explain storage policy failure tolerance rules Identify a virtual machine storage policy compliance status Explain how vSAN storage policies protect VMware Cloud Foundation components Availability and Business Continuity Explain the importance of external service availability Describe availability options native to VMware vSphere Identify stretched cluster use cases Identify stretched cluster components Recognize stretched cluster requirements in VMware Cloud Foundation Prepare and deploy a vSAN stretched cluster using APIs VMware Cloud Foundation Certificate Management Learn the basics of public key infrastructure (PKI) Describe the purpose of certificate signing requests (CSRs) Describe available options in SDDC Manager for certificate authorities View certificates for VMware Cloud Foundation components Install and replace certificates for VMware Cloud Foundation components Configure the integrated Certificate Authorities in SDDC Manager Configure a certificate template in Microsoft Certificate Authority server Configure the OpenSSL certificate authority in SDDC Manager Install certificates issued by Microsoft, OpenSSL, and third-party certificate authorities VMware Cloud Foundation Lifecycle Management Describe VMware Cloud Foundation Life Cycle Management List the products managed by VMware Cloud Foundation Lifecycle management Use online and offline bundle downloads using VMware Cloud Foundation Lifecycle management Understand the role of vSphere Lifecycle Management in VMware Cloud Foundation Understand vSphere Lifecycle Manager features Understand how and when to use cluster images Describe the importance of Hardware Support Managers Describe the upgrade prerequisites Outline the upgrade precheck process Describe the order of upgrade for VMware Cloud Foundation components VMware Cloud Foundation Troubleshooting Use the SoS command-line tool to create log bundles, perform health checks, and check password validity List VMware Cloud Foundation services Identify VMware Cloud Foundation log files Use token IDs to troubleshoot failed workflows

Transport Compliance, Audits, Health and Safety, HGV compliance, PSV compliance, Compliance, Templates, Toolbox Talk, Professional Development, Assistance, Operator Licence assistance,

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Do you participate in English-language meetings? Do you got to prepare an agenda in English? And is English your second language? This course is specifically for non-native English speakers needing skills in planning and participating in meetings.