1015 Courses delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Health & Safety is a significant concern. Everyone has an essential role to play in reducing deaths and accidents at work. Failure to meet the requirements of Health and Safety regulations carries serious consequences so understanding these requirements is vital. This course is aimed at those starting out in the construction industry and provides an introduction to some of the key aspects of health and safety on and around construction sites. It can be taken along with the accredited exam to provide you with a recognised qualification that can form part of your CSCS card application.

a full induction into the Speciality of Trauma & Orthopaedics. Suitable to GPS , doctors , students , physiotherapoists , Advanced Nure Practitioners , Osteopaths , Chiropractors and all healthcare professional interesed in musculoskeletal medicine

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 4, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Building A Better Future Starts With Laying Strong Foundations | QLS Endorsed 5-in-1 Career Guided Program

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Covering the full HSE syllabus for work first aid, plus first aid for home and recreation. This course is designed to give you the theoretical knowledge needed to accompany the First Aid at Work 3 day First Aid course in addition to covering adult, baby and child First Aid and First Aid for various situations such as Road Traffic Accidents, Sports and Travel. The course covers topics such as how to put someone into the Recovery position, choking, Anaphylaxis shock, burns, head injuries and so much more. This course does not seek to replace the practical element but allows you to undertake the on-line pre-learning at a time and place to suit you and then book onto a regulated practical course should you require one. This course is also an excellent First Aid Training package for people with English as a Second Language to prepare themselves to pass a practical first aid course, for Companies to easily comply with Corporate and Social Responsibility and for anyone who would like to undertake a thorough First Aid training course at their own time and pace. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: Action in an emergency Unresponsive and Breathing Recovery Position Heart Attack and Angina Unconscious and not breathing Resuscitation Breathing Problems Choking Drowning Asthma Chest Wounds Anaphylactic Shock Wounds and bleeding Shock Fainting Bites and Stings Burns Poisoning Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Road Traffic Accidents Fitting / Seizures / Convulsions Heat Exhaustion Septicaemia / Sepsis Meningitis Diabetes