4429 Courses delivered Online

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Overview This comprehensive course on Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4. It is available to all students, of all academic backgrounds. Requirements Our Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 22 lectures • 04:20:00 total length •Introduction: 00:16:00 •Installing PostgreSQL and PostGIS: 00:08:00 •Creating the Application Database: 00:03:00 •Installing Django in a Python Virtual Environment: 00:08:00 •Installing the ATOM IDE: 00:09:00 •Creating the Django Base Project: 00:08:00 •Adding the Database Configuration to the settings.py File: 00:09:00 •Creating a Model in the models.py File: 00:07:00 •Extracting Data from the Web: 00:24:00 •Cleaning and Transforming the Data Part 1: 00:18:00 •Cleaning and Transforming the Data Part 2: 00:10:00 •Loading the Data into the Model: 00:12:00 •Adding the Web Map Tile Service Link in settings.py: 00:08:00 •Reading from the Model and Creating a GeoJSON Dataset: 00:12:00 •Adding Template Files (HTML): 00:10:00 •Adding a Layout and the Base Map: 00:25:00 •Plotting Circle Markers: 00:16:00 •Creating a Sliding Sidebar: 00:14:00 •Creating a Doughnut Chart: 00:19:00 •Creating a Multi-Bar Bar Chart: 00:12:00 •Creating a Multi-Bar Bar Chart: 00:12:00 •Resource: 00:00:00

Overview This comprehensive course on Flappy Bird Clone: SFML C++ Game will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Flappy Bird Clone: SFML C++ Game comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Flappy Bird Clone: SFML C++ Game. It is available to all students, of all academic backgrounds. Requirements Our Flappy Bird Clone: SFML C++ Game is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 34 lectures • 05:27:00 total length •Introduction: 00:02:00 •Setup Project - Windows (Visual Studio): 00:14:00 •Setup Project - Mac OS X (Xcode): 00:11:00 •State Machine: 00:18:00 •Asset Manager: 00:08:00 •Input Manager: 00:08:00 •Game Loop: 00:14:00 •Splash State: 00:17:00 •Main Menu State: 00:16:00 •Game State: 00:07:00 •Game Over State: 00:04:00 •Pipe Class Setup: 00:08:00 •Spawn Moving Pipes: 00:11:00 •Automatically Spawning Pipes and Deleting Them: 00:08:00 •Create Moving Ground: 00:14:00 •Randomise Pipe Y Position: 00:06:00 •Bird Class Setup: 00:10:00 •Animating the Bird: 00:08:00 •Fly Bird Fly: 00:11:00 •Rotate Bird: 00:06:00 •Collision with the Ground & Game State System: 00:15:00 •Collision with the Pipes: 00:09:00 •Flash Screen White upon Death: 00:12:00 •Scoring System: 00:15:00 •Displaying the Score: 00:18:00 •Setup: 00:16:00 •Display Score: 00:08:00 •Saving Score: 00:06:00 •Medals: 00:08:00 •Sound Effects: 00:08:00 •Hide Console on Windows: 00:01:00 •Distributing Your Game on Windows: 00:03:00 •Where to Go Next?: 00:07:00 •Resource: 00:00:00

Overview Learn how to prescribe controlled drugs and antibiotics. Develop your clinical competence by enrolling in our Nurse Prescribing Diploma Course course. Through this course, you will gain the fundamental skills to provide outstanding services to care and manage patients' clinical conditions by making workable prescribing decisions.A nurse prescriber provides improved access to care, reducing the risk of hospitalisation. After your successful completion, you will be far more capable of diagnosing disorders, prescribing controlled drugs and antibiotics, generalising anxiety disorders, tackling panic disorders, and much more. Enrol today to empower individuals with your excellent nursing care plans. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Nurse Prescribing Diploma Courseg. It is available to all students, of all academic backgrounds. Requirements Our Nurse Prescribing Diploma Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 17 lectures • 03:23:00 total length •Module 01 - Introduction to Nurse Prescribing: 00:20:00 •Module 02 - Responsibilities of Nurse Prescribing: 00:20:00 •Module 03 - Standards for Prescribing Practice: 00:10:00 •Module 04 - Prescribing Controlled Drugs: 00:10:00 •Module 05 - Neuropathic Pain in Adults: Pharmacological Management: 00:10:00 •Module 06 - Generalised Anxiety Disorder in Adults: 00:10:00 •Module 07- Tackling Panic Disorder in Adults: 00:10:00 •Module 08 - Headaches in Over 12s: Diagnosis and Management: 00:10:00 •Module 09 - Depression in Adults with a Chronic Physical Health Problem: 00:20:00 •Module 10 - Palliative Care for Adults: 00:05:00 •Module 11 - Respiratory Tract Infections (Self-Limiting): Prescribing Antibiotics: 00:05:00 •Module 12 - Prescribing and Managing Medicines in Care Homes: 00:15:00 •Module 13 - Pneumonia (Hospital - Acquired) Antimicrobial Prescribing: 00:13:00 •Module 14 - Prostatitis (Acute): Antimicrobial Prescribing: 00:10:00 •Module 15 - Sinusitis (Acute): Antimicrobial Prescribing: 00:10:00 •Module 16 - Drug Misuse in Over 16s: Opioid Detoxification: 00:10:00 •Module 17- Future Challenges for Nurse Prescribers: 00:15:00

Getting more from what you already have—now there’s a thought worth exploring. This course takes a sharp look at how businesses can squeeze every bit of value from their existing resources without constantly chasing the next shiny investment. From financial management to operational efficiency, learners will discover strategies that make sense, save time, and help steer the business in a more resourceful direction. Whether it’s people, processes, or platforms, this course offers a smart perspective on aligning what you’ve got with what you want to achieve. Through structured guidance and insight-driven content, learners will explore methods to reduce waste, increase output, and drive performance using tools already within arm’s reach. If you're aiming for less waste, more value, and sharper thinking—this one’s worth your time. Meet the Accreditation This premium online course titled Business Resources Maximisation ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Business Resources Maximisation Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Business Resources Maximisation course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Business Resources Maximisation course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Business Resources Maximisation course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Business Resources Maximisation course today, and take control of your career! Course Curriculum: Module 01: Resources of Different Business Sectors Module 02: Monitoring Module 03: New Technologies to Organisations Module 04: Key Skills of Project Manager Module 05: Excellence and Quality Module 06: Workplace Health & Safety Welfare Module 07: Managing Performance How is the Business Resources Maximisation assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Resources Maximisation training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Business Resources Maximisation course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Resources Maximisation training.

Learn the key skills to become a Manager in an organisation. How can you get the best from your new team. Course overview Duration: 2 days (13 hours)  This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team. Objectives  State the key roles and responsibilities of a people manager Use your time effectively to plan and prioritise your own and the work of others for expedient results Set objectives that engage those reporting to you Delegate tasks effectively that motivate the individuals you delegate to Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style Manage the team through its natural development and through times of change Add value to meetings you attend and chair Content Roles and Responsibilities Understanding your roles and responsibilities for people management Management vs Leadership Action Centred Leadership Managing Workloads How to prioritise the management of tasks, the individuals and the team Objective setting – how to set objectives and how to engage individuals in their objectives Practical application on prioritisation and objective setting Managing Individuals Delegating tasks and work effectively Understanding motivation and how best to motivate individuals Managing performance – the Skill/Will matrix How to manage good performers Dealing with under-performance Goleman’s 6 Leadership styles Choosing the appropriate leadership style for the right person and situation Managing the Team Understanding team roles and dynamics How to manage the team as it develops Team learning and development Managing teams through times of change Tips and techniques for focused meetings

Master the art of effective agenda organization with our comprehensive course on Energy & Time Management. Discover strategies to enhance focus, manage distractions, and optimize your daily routines for peak productivity and energy conservation.

Retail Management Diploma course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Retail Management Diploma Course : Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum : Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Analyse retail strategies for competitive market positioning. Apply merchandising techniques to enhance product visibility and sales. Implement effective communication strategies to engage customers proactively. Evaluate retail locations based on demographic and economic factors. Demonstrate leadership skills in managing retail teams efficiently. Integrate multi-channel selling approaches for expanded market reach. Accreditation This Retail Management is CPD Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by The CPD Who is this course for? Anyone with a knack for learning new skills can take this courses. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Individuals aspiring to pursue careers in retail management. Retail professionals seeking to enhance their skill set. Entrepreneurs planning to establish retail ventures. Students aiming to gain insights into retail industry dynamics. Requirements Learners do not require any prior qualifications to enrol on this course. Career path Retail Manager - £25K to £50K/year. Visual Merchandiser - £18K to £30K/year. Supply Chain Coordinator - £22K to £40K/year. Customer Service Manager - £20K to £40K/year. Retail Buyer - £25K to £45K/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Use Program Management to Justify and Create PMOs The presentation is a case study on the use of program management practices to develop the business case for a Project Management Office (PMO), define the projects within the program, and manage and measure the benefits. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Management and Developing Our Future Generations The growth of the project management industry over the past ten years has led to over 40% of developed countries' GDP being spent on new changes and deliveries. The pool of successful project managers has become smaller, and so a concept has gathered momentum: Introducing PM to students at an earlier age to allow them to better understand the importance of the behaviour and ethics needed for their own future careers. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.