6915 Courses delivered Online

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

About this Training Course This interactive training course and workshop session is developed to provide a catalyst for transformation of the legacy systems and adapting to the upcoming trends in the near future in the LPG supply chain. The course curriculum is based on overcoming the challenges of cost and quality enhancement. Both challenges encompass critical review of each aspect from production to transportation with safety of operations and zero loss of energy, thereby enhancing revenue. Training Objectives This course is developed to meet the needs LPG producers, Gas Tankers and Terminals operators, and fraternity of stakeholders, with the following underlying objectives: Conduct assessment of current standards and management systems in context of market forces and economics of demand and supply; Explore impact of emerging markets and user segments of LPG transiting from oil or electricity use; Identify avenues in need of production process review for enhancing the quality in terms of energy content of LPG; Evaluate current and future trends in LPG transportation and the influence of regulatory regimes and incentive schemes, for investment in Storage Terminals and distribution networks; Identify the operations and protocols to be adaptable for compliance with new regulations and trends; Establish transportation and distribution cost control mechanism at optimum level; and Develop guidelines and SOPs for contamination free transfer, loading and discharging of LPG Tankers. Target Audience This is a 'must attend' course if you are a: LPG Gas Producer Process Specialist Buyer Trader LPG Tanker Owner Charterer, and Management personnel holding responsible positions such as Director, General Manager, Commercial Manager, Business Development Manager, Legal Counsel, Post-Fixtures Manager, Fleet Manager, Marine & Technical Superintendent, Senior Engineer or Middle Level Manager as part of succession planning. Training Methods The course will be delivered in 3 full-day sessions comprising 8 hours per day. Course Duration: 3 full-day sessions, 8 hours per session (24 hours in total). Trainer Principal Management Consultant FAIADR, FACICA, FHKIoD, M.S.I.D, Member, AIPN LL.M. (IP Laws), M. Sc. (Maritime Studies) M, Tech (Knowledge Engineering), MBA First Class CoC (DOT, UK), B. E. (Elect)   Your expert course leader, during the last 45 year period, has worked and consulted in the industry verticals encompassing: Marine, Shipping & Transport, Technology, Oil & Gas Exploration & Production, Petrochemical Process Plants and Power Plant Construction Projects, Logistics & Warehousing, Offshore, Oil & Gas Pipelines, Infrastructure Development Projects (Construction, Ports, Offshore Supply Bases, Oil & Gas Terminals and Airports etcetera), EPCIC Contracts, and Shipyards, in South East Asia, Africa, Middle East, Americas and Europe. He is a Principal Management Consultant in a consulting company in Hong Kong and Singapore, specializing in the fields of corporate management consultancy, international contracts reviews and alternative dispute resolutions services. He has been frequently engaged for assignments like due diligence, acquisitions, and mergers. The assignments often involved resolving various operational issues, contracts reviews, cost controls, project management matters and enhancement of international procurement and Supply Chain Management systems. He continues to be actively engaged in advisory services for Remuneration, Audit and Risk Management Committees of public companies as well as MNCs. He has developed a special initiative for conducting audits of ERM Systems (Enterprise Risk Management) and valuation of intangible properties involving proprietary processes (IP), licensed production and intellectual property rights. He graduated with a Bachelor's degree in Electrical Engineering, MBA in General Management, Master of Technology in Knowledge Engineering, Master of Science in Maritime Studies and LL.M. (IP Law). He also holds professional qualifications in arbitration, contracts laws, and marine engineering, including the Chief Engineer's First-Class Certificate of Competency (DOT, UK). He has been Associate, SIM University (SUSS) Singapore and taught on subjects including Business Continuity Planning and Risk Management. He has served as Director and member of Board of Management, Governance Councils and Risk Management Committees of international organizations. He is admitted to various professional institutions as: 'Fellow', Australian Centre for International Commercial Arbitration (FACICA); Asian Institute of ADR (FAIADR), Malaysia; Hong Kong Institute of Directors (FHKIoD), Member, Singapore Institute of Directors (M.S.I.D.), and Member, Association of International Petroleum Negotiators (AIPN) USA. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Time Management: Time Management Would you like to acquire time management skills to improve your life? If so then you can check out the time management course. The goal of the entire Time Management course is to help you demonstrate that you understand this Time Management: Time Management course. Our time management course is separated into various sections. You will comprehend how to allocate your time based on importance. With this Time Management: Time Management course, you will also learn how to manage your time and use it effectively. You will get knowledge on time management in the workplace with this Time Management course. You will learn about time management software in this Time Management: Time Management course. You will be able to develop a value-based time management plan once you have finished this Time Management course. If you're eager to visualise yourself in a fulfilling work, enrol in our Time Management: Time Management course right away! Main Course: Level 4 Time Management Free Courses are including with this Level 4 Time Management Course Along with The Time Management: Level 4 Time Management Course, We Offer a free Level 5 Personal Development Along with The Time Management: Level 4 Time Management Course, We Offer a free Self Esteem & Assertiveness Skill Course Along with The Time Management: Level 4 Time Management Course, We Offer a free Workplace Stress Management Along with The Time Management: Level 4 Time Management Course, We Offer a free Dealing with Difficult People Along with The Time Management: Level 4 Time Management Course, We Offer a free Level 7 Project Management Special Offers of this Time Management: Time Management Course This Time Management Course includes a FREE PDF Certificate. Lifetime access to this Time Management Course Instant access to this Time Management Course Get FREE Tutor Support to this Time Management Course Time Management: Time Management By the end of this Time Management: Time Management - Course, you will have the skills and knowledge necessary to take control of your time, increase your productivity, and achieve your goals. Don't put off taking the first step toward a more efficient and fulfilling life. Sign up for our Time Management: Time Management course right now! Who is this course for? Time Management: Time Management Those who are looking for online time management classes, we have created this Time Management: Time Management course for them. Requirements Time Management: Time Management To enrol in this Time Management: Level 4 Time Management Course, students must fulfil the following requirements. To join in our Time Management: Level 4 Time Management Course, you must have a strong command of the English language. To successfully complete our Time Management: Level 4 Time Management Course, you must be vivacious and self driven. To complete our Time Management: Level 4 Time Management Course, you must have a basic understanding of computers. Career path Time Management: Time Management You can use our Time Management: Time Management course to help you get hired for the employment you want.

About this Virtual instructor Led Training (VILT)  The Subsea Production Engineering Virtual instructor Led Training (VILT) course provides an overview of all of the functionalities and key interfaces of subsea equipment. The VILT course will refer to relevant industry engineering standards for subsea equipment, subsea tie-backs and critical operational requirements. The sessions will cover challenges associated with equipment design and installability, as well as a new module on subsea tie-backs. The primary learning objectives for this VILT course are met through a combination of interactive presentations, discussion and exercises. Training Objectives By the end of this VILT course, participants will be able to: Apply the requirements of related industry standards (API 6A/ 17D, API 17A etc.) engineering standards Understand the barrier and qualification requirements Identify the barriers in place given a specific mode of operation Evaluate and select which tree alternatives are valid based on the key design drivers Identify and describe the key design drivers Explain the importance of well kill rate Describe which tree alternatives are valid for certain scenarios based on an evaluation of the key tree design requirements Examine what effects subsurface requirements may have on tree design Understand the challenges associated with designing equipment for manufacturability and installability Recognise the implications of design changes to specific components and the effects on transportation and installation (such as what type of vessels, lifting equipment, and tools to use and the logistical requirements) Recognise the implication of design changes on manufacturability of subsea equipment Target Audience This VILT course provides a comprehensive understanding of the equipment used in subsea production systems. It is designed for petroleum engineers, production engineers, subsea project engineers and is also highly suitable for cost, planning, offshore installation and offshore operations engineers. Anyone directly or indirectly involved with subsea equipment will benefit from attending this VILT course - from engineers installing the equipment to procurement staff looking to understand more. Training Methods The VILT course will be delivered online in 4 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 4 half-day sessions, 4 hours per session (16 hours in total). Trainer Most of his working life, your expert course leader has been in a role that has enabled him to pass on skills and knowledge to others. A full-time role in Training and Development came about in 1996 with the offer to take up a full-time teaching post at Aberdeen College. In 1998, he was recruited by Kvaerner Oilfield Products, an Oil & Gas industry company, specialising in Subsea Control Systems, to develop and implement a Training & Competence program acceptable for its staff of over 600 and their client companies - a challenge he could not resist. In 2003, he broadened his horizons and became an independent Training & Development consultant. Building a reputation for delivering training and development to the Oil & Gas industry to the highest standards, he later joined Jee Ltd, a leading subsea engineering and training company based in Aberdeen. He was tasked with a wide portfolio of training, coaching & mentoring to achieve high levels of competence for the client's staff and customers. He is also a Science and Engineering Ambassador (Scotland), promoting the need for engineers and technicians for Scotland's industries, a frequent consultant to the European Economic & Social Committee for standardising Vocational Skills training and competence throughout the EU. He holds memberships in the Society of Operations Engineers, Chartered Institute of Personnel & Development and Society of Underwater Technologies. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this training course The smart meter or smart grid represents the next-generation electrical power system. This system uses information, data & communication technology within generation, delivery and consumption of electric energy. This 4-day course will equip you with the innovations that are shaping the power generation and distribution systems and will cover topics ranging from Smart Metering Architecture, Cybersecurity, Smart Grid Systems and Power Line Communications. Training Objectives By participating in this course, you will be able to: Comprehend the Smart Grid and Smart Meters architecture Review latest trends and challenges within the Smart Grid Technology Perform analysis on smart electronic meters Comply with regulatory and metering standards Recognize the importance of cybersecurity in smart grids Maximize efficiency, reliability, and longevity of your smart meters and equipment Gain valuable insights into power quality and harmonics Target Audience This course will greatly benefit the following groups but not limited to: Smart Grid managers and engineers Smart Meters managers and engineers Power plant managers Outage managers Maintenance and operations engineers Power regulatory personnel Transmission managers and engineers Distribution managers and engineers IT managers Renewable energy managers and engineers Course Level Basic or Foundation Intermediate Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 4 days in total (28 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 25. This course is also available through our Virtual Instructor Led Training (VILT) format. Trainer Your expert course leader is a professional engineer with extensive experience in power system studies, substation design field-testing, and EHS programs settings for Mining and Electrical Utilities sectors. He was formally the Engineering Manager at GE Canada in Ontario. He received his M.Sc. in electrical engineering from the University of New Brunswick and his MBA from Laurier School of Business in Waterloo. He has managed and executed more than 150 engineering projects on substation design EMF audits and power system studies and analyses, EMF audits and grounding audits, for major electrical utilities, mines, oil and gas, data centers, industrial and commercial facilities in Canada and the U.S. He is a certified professional engineer in the provinces of Ontario and Alberta. He has various IEEE publications, has served as a technical reviewer for many IEEE journals in power systems and control systems, and is the chair of the Industry Application Chapter (IAS) for IEEE Toronto Section. He remains a very active member for the IEEE substation committee of IEEE Std. 81 ground testing (WGE6) and IEEE Std. 80 ground design (WGD7). A certified electrical safety trainer by GE Corporate and a Canadian Standard Association (CSA) committee member at the mining advisory panel for electrical safety, he also taught many technical courses all over Canada to industrial customers, electrical consultants as well as to electrical utilities customers. Highlighted Projects: Various Power System Studies for 345/230 kV Stations - Nova Scotia Power (EMERA) RF audits for Telecom tower and antennas - Cogeco/Rogers Mobile Power System analysis - Powell Canada Structural/Geotechnical Design and upgrades - Oakville Hydro Underground Cables testing and sizing - Plan Group Relay programming and design optimization - Cenovus Canada Different Arc Flash Analysis and BESS Design - SNC Lavalin Environmental site assessment (ESA) Phase I/II for multiple stations - Ontario Electromagnetic compatibility (EMC) assessment for Toronto LRT expansion - MOSAIC Battery energy storage system (BESS) installation at City of London - Siemens Canada EMF audits for 500 kV Transmission Lines - Hydro One EMF audits for 500 kV Transmission Lines - Hydro Quebec AC interference for 138 kV line modeling and mitigations - HBMS Mine POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Build confidence & capability and engage in meaningful dialogue about race.

Effective Presentation Skills: In-House Training In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world. In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash-drive copy of your videos; participants of the virtual classroom workshop should be prepared to present via webcam. In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact. You'll gain insight into how to anticipate your audience's needs and tailor the content and delivery in a way that connects with them and sustains their attention and engagement. You will also learn skills that will help you control nervous energy, remain focused on and attuned to your audience, improvise under pressure, deal effectively with questions, and build a compelling call to action. What you will Learn At the end of this program, you will be able to: Construct an effective presentation goal statement, opening, body, and closing that connect with an audience Analyze an audience's needs and style preferences, including relevant DiSC®-related elements Deliver a complete criteria-based presentation that will persuade others Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation Getting Started Introductions and social agreements Course structure Course goals and objectives Opening activities Planning and Organizing Video: 'The Art of Misdirection' Setting your presentation goal Writing a goal statement Analyzing your audience Applying the 'reality' test Creating and strengthening supports Structuring your presentation 5 components of an effective opening Presentation body Presentation closing Write your presentation opening Audience Analysis Video: 'How to Tie Your Shoes' Everything DiSC® introduction Audience DiSC® Styles Analyzing your audience Further audience analysis Effective Delivery Delivery challenges: virtual and in-person Keeping your audience engaged Your body as your instrument Verbal / paraverbal elements Body stance and nonverbal communication What are your 'tells?' Controlling nervousness Staying attuned to your audience Responding to questions Review and edit your opening Deliver your opening Visuals and Enriching Elements Using images in your presentation Guidelines for visual composition Using questions to engage your audience The power of the pause Practicing and Applying What You've Learned Preparation Delivery Feedback Opportunity to put into practice the program content and receive a video copy Summary and Next Steps What did we learn and how can we implement this in our work environment? Your personal action plan

Scrum Master Exam Prep This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Project Management for Non-Project Managers: In-House Training Individuals who are involved in projects (commissioning, supporting, sponsoring, etc.) may often be unfamiliar with project management. A basic understanding of project management is essential for non-project managers, who are critical stakeholders contributing to project success. This awareness course uses A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and other sources to introduce you to project management vocabulary, concepts, and techniques. It also provides insights into the realities of being a project manager, and opportunities to explore how you can positively impact projects in your own role. What You Will Learn At the end of this program, you will be able to: Identify the benefits of project management Use standard project management terminology Describe characteristics of successful projects, project managers, and high-performing teams Explain various project stakeholder roles, their responsibilities, and the fundamental project management processes Recognize how agile / adaptive practices are useful for certain project life cycles Create a personal action plan for how to support real-world projects within a non-PM role Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Project management overview Strategic value of project management Defining project success Project life-cycle models and governance Project roles and responsibilities Project Initiating and Planning Initiating the project Defining project requirements and scope Developing the project schedule and budget Project Risk Management, Executing, Monitoring, and Closing Understanding, evaluating, and adjusting for risk Honoring the baseline and executing the project Monitoring and controlling the project Closing the project Project Interpersonal Processes Project communication Project team development Conflict management

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution