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Duration 5 Days 30 CPD hours This course is intended for System installers System integrators System administrators Network administrators Solutions designers Overview After taking this course, you should be able to: Describe the Cisco SD-WAN solution and how modes of operation differ in traditional WAN versus SD-WAN Describe options for Cisco SD-WAN cloud and on-premises deployment Explain how to deploy WAN Edge devices Review the Zero-Touch Provisioning (ZTP) process and examine technical specifics for on-premises deployment Review the device configuration template and describe new features of device configuration templates Describe options for providing scalability, high availability, and redundancy Explain how dynamic routing protocols are deployed in an SD-WAN environment, on the service side and transport side Describe Cisco SD-WAN policy concepts, which includes how policies are defined, attached, distributed, and applied Define and implement advanced control policies, such as policies for custom topologies and service insertion Identify and implement advanced data policies, such as policies for traffic engineering and QoS Define and implement an Application-Aware Routing (AAR) policy Implement Direct Internet Access (DIA) and Cisco SD-WAN Cloud OnRamp options Describe Cisco SD-WAN security components and integration Describe how to design pure and hybrid Cisco SD-WAN solutions, as well as how to perform a migration to Cisco SD-WAN Describe Cisco SD-WAN Day-2 operations, such as monitoring, reporting, logging, troubleshooting, and upgrading Describe Cisco SD-WAN support for multicast The Implementing Cisco SD-WAN Solutions (ENSDWI) v2.0 course gives you training about how to design, deploy, configure, and manage your Cisco© Software-Defined WAN (SD-WAN) solution in a large-scale live network, including how to migrate from legacy WAN to SD-WAN. You will learn best practices for configuring routing protocols in the data center and the branch, as well as how to implement advanced control, data, and application-aware policies. The course also covers SD-WAN deployment and migration options, placement of controllers, how to deploy WAN Edge devices, and how to configure Direct Internet Access (DIA) breakout. The course looks at the different Cisco SD-WAN security options available, such as application-aware enterprise firewall, Intrusion Prevention System (IPS), URL filtering, Cisco Advanced Malware Protection (AMP), Secure Sockets Layer/Transport Layer Security (SSL/TLS) proxy, and Cisco Umbrella© Secure Internet Gateway (SIG). This course helps you prepare to take the Implementing Cisco SD-WAN Solutions (300-415 ENSDWI) exam which is part of the CCNP© Enterprise certification. You will also earn 32 Continuing Education (CE) credits toward recertification. Course outline Examining the Cisco SD WAN Architecture Examining Cisco SD-WAN Deployment Options Deploying WAN Edge Devices Onboarding WAN Edge Devices with ZTP and PnP Using Device Configuration Templates Exploring Redundancy, High Availability, and Scalability Enabling Service-Side and Transport-Side Routing Understanding Cisco SD-WAN Policy Configuration Basics Defining Advanced Control Policies Implementing AAR Examining Direct Internet Access and Cloud Deployment Options Exploring Cisco SD-WAN Security Designing and Migrating to Cisco SD-WAN Performing Cisco SD-WAN Network Management and Troubleshooting Examining Cisco SD-WAN Multicast Support Lab outline Deploy Cisco SD-WAN Controllers Add a WAN Edge Router Using ZTP Deploy Cisco SD-WAN Device Using Configuration Templates Configure Cisco SD-WAN Controller Affinity Implement Service Side Routing Protocols Implement Transport Location (TLOC) Extensions Implement Control Policies Implement Data Policies Implement Application-Aware Routing Implement Branch and Regional Internet Breakouts Migrate Branch Sites Perform Cisco SD-WAN Software Upgrade Additional course details: Nexus Humans Cisco Implementing Cisco SD-WAN Solutions (ENSDWI) v2.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco SD-WAN Solutions (ENSDWI) v2.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network administrators Solutions designers System installers System integrators System administrators Overview After completing this course, you should be able to: Explain the transactional service activation and how it relates to business requirements Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Understand the support for candidate configuration and confirmed commit support Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the YANG service model structure Design a real-world usable service Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain how to implement action with use of config-templates in NSO package Explain the use of Reactive FASTMAP in for manipulating and implementing advanced NFV components Describe the use of feature components and function packs Define and explain the ETSI MANO principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures Describe Cisco NSO 5.3 new features and changes in NSO The NSO Essentials for Programmers and Network Architects (NSO201) v4.1 course introduces you to Cisco Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution as well as introducing you to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Course Outline Introducing Service Orchestration with Cisco NSO Exploring Cisco NSO Architecture Orchestrating Network Solutions Describing Cisco NSO Operation Installing Cisco NSO Exploring the Advantages of NETCONF Managing Devices Using the Device Manager Creating YANG Models Using Services Implementing Services with Model-to-Model Mapping Designing Services in Cisco NSO Managing the Service Lifecycle Programming with Python in Cisco NSO Configuring and Troubleshooting System Settings Discovering Cisco NSO Northbound APIs Managing Alarms and Reporting Configuring Cisco NSO for Scalability and Performance Describing Cisco NSO VNF Manager and Function Packs

Duration 3 Days 18 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner should be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center. Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution. Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports. Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements. Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families. Course Outline Module 1: Cisco Unified Intelligence Center Overview. Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security. Module 3: Cisco Unified Intelligence Center Reports. Module 4: Cisco Unified Intelligence Center Custom Reporting Additional course details: Nexus Humans Cisco Deploying Cisco Unified Intelligence Center v1.1 (DUIC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Deploying Cisco Unified Intelligence Center v1.1 (DUIC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The importance of building services to the success of an organisation has never been greater and continues to grow. Developers and occupiers are becoming more aware of the contribution that building services make to the well being of occupants and hence their perception of the quality of the working environment. Those involved with the design, construction, maintenance and operation will increasingly be required to deliver building services that demonstrable contribution to the occupier's business. Energy efficiency, carbon management and occupant satisfaction depend substantially on the way building services are designed, managed and operated. To optimise these aspects, an informed strategic approach is essential. Tried and tested techniques and processes are available that, when applied holistically, will deliver substantial benefits. This course reviews best practice in the area and inspires participants to ensure that building services perform at their optimal level. To provide a better understanding of how building services can be designed, managed and operated to: Maximise occupant comfort, satisfaction and wellbeing Add value and contribute to the success of the business of the occupier Improve health safety Reduce operating cost, energy use, carbon emissions and environmental impact Optimise cost and value Provide strategies for continuous improvement and sustainable operation 1 Building services fundamentals The function of services in commercial buildings and their importance to the core business 2 Techniques and processes for optimising cost and value Programmed operation evaluation Continuous commissioning Lifetime product management Performance-based service Energy efficiency and the scope for environmental improvement 3 Making the business case and preparing the strategy Motivating decision-makers Empowering those who have to deliver the results Managing business risk 4 Strategy implementation and monitoring results Ensuring that rich and robust feedback is available to support continuous improvement and strategy enhancementWhen to get feedbackWhyHowWhat to do with it 5 Case histories and 'air time' Sharing experience and addressing specific issues of interest to participants Course review Close

Duration 5 Days 30 CPD hours This course is intended for To fully benefit from this course, you should have three to five years of experience designing and implementing applications that are built on top of Cisco platforms. This course is appropriate for: Network engineers expanding their skill-base to include software and automation Developers expanding expertise in automation and DevOps Solution architects moving to the Cisco ecosystem Infrastructure developers designing hardened production environments The job roles best suited to the material in this course are: Senior network automation engineer Senior software developer Senior system integration programmer Additional job roles that could find this course useful are: Senior infrastructure architect Senior network designer Senior test development engineer Students preparing for Cisco Certified DevNet Professional and Cisco Certified DevNet Specialist - Core certification will also find this material useful. Overview After taking this course, you should be able to: Describe the architectural traits and patterns that improve application maintainability Describe the architectural traits and patterns that improve application serviceability Identify steps to design and build a ChatOps application Implement robust Representational State Transfer (REST) API integrations with network error handling, pagination, and error flow control Describe the necessary steps for securing user and system data in applications Describe the necessary steps for securing applications Identify common tasks in automated application release process Describe best practices for application deployment Describe methodologies for designing distributed systems Describe the concepts of infrastructure configuration management and device automation Utilize Yet Another Next Generation (YANG) data models to describe network configurations and telemetry Compare various relational and nonrelational database types and how to select the appropriate type based on requirements In this course, you will learn how to implement network applications using Cisco© platforms as a base, from initial software design to diverse system integration, as well as testing and deployment automation. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools. This course helps you prepare for Cisco DevNet Professional certification and for professional-level network automation engineer roles. COURSE OUTLINE DESIGNING FOR MAINTAINABILITY (SELF-STUDY) DESIGNING FOR SERVICEABILITY (SELF-STUDY) IMPLEMENTING CHATOPS APPLICATION DESCRIBING ADVANCED REST API INTEGRATION SECURING APPLICATION DATA (SELF-STUDY) SECURING WEB AND MOBILE APPLICATIONS (SELF-STUDY) AUTOMATING APPLICATION-RELEASE DEPLOYING APPLICATIONS UNDERSTANDING DISTRIBUTED SYSTEMS ORCHESTRATING NETWORK AND INFRASTRUCTURE MODELING DATA WITH YANG USING RELATIONAL AND NON-RELATIONAL DATABASES (SELF-STUDY) PLEASE NOTE:This class includes lecture sections and self-study sections. In instructor-led classes, lectures are delivered in real-time, either in person or via video conferencing. In e-learning courses, the lectures are on recorded videos. In both versions, you will need to review self-study sections on your own before taking the certification exam. Additional course details: Nexus Humans Cisco Developing Applications Using Cisco Core Platforms and APIs v1.0 (DEVCOR) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Developing Applications Using Cisco Core Platforms and APIs v1.0 (DEVCOR) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Enterprise network system installers System integrators System administrators Network administrators Solutions designers Overview After taking this course, you should be able to: Identify the various network elements of the Cisco SD-WAN solution. Deploy WAN Edge routers. Create templates to aid in the deployment and operation of the Cisco SD-WAN network. Configure and verify Cisco SD-WAN overlay routing. Create simple policies to control traffic flow through the Cisco SD-WAN fabric. The Cisco SD-WAN Operation and Deployment (SDWFND) v2.0 course provides a comprehensive overview of the Cisco© Software-Defined WAN (SD-WAN) solution and Cisco SD-WAN components such as vManage, vSmart and vBond.You will learn how to deploy, manage, and operate a secure, programmable, and scalable SD-WAN fabric using IOS XE Cisco SD-WAN products. The course also covers how to configure, operate, and monitor overlay routing across the Cisco SD-WAN network. In addition, you will learn about data and control policies, and how to deploy Quality of Service (QoS) and Direct Internet Access (DIA) in the SD-WAN overlay network.The course will allow you to earn 16 Continuing Education (CE) credits toward recertification. Course Outline Cisco SD-WAN Solution Components Cisco SD-WAN Network Deployment Cisco SD-WAN Configuration Management Cisco SD-WAN Overlay Routing Cisco SD-WAN Policies

Duration 3 Days 18 CPD hours This course is intended for This course is designed for the following roles: Network engineers Network security engineers Network architects Sales/presales engineers Overview After taking this course, you should be able to: Describe Cisco SD-WAN security functions and deployment options Understand how to deploy on-premises threat prevention Describe content filtering options Implement secure Direct Internet Access (DIA) Explain and implement service chaining Explore Secure Access Service Edge (SASE) and identify use cases Describe Cisco Umbrella Secure Internet Gateway (SIG) and deployment options Implement Cisco Umbrella SIG and Domain Name System (DNS) policies Explore and implement Cloud Access Security Broker (CASB) and identify use cases (including Microsoft 365) Describe how to use Cisco ThousandEyes to monitor cloud services Configure Cisco ThousandEyes to monitor Microsoft 365 applications Examine how to protect and optimize access to the Software as a Service (SaaS) application with Cisco SD-WAN Cloud OnRamp Describe and deploy Cloud OnRamp for multi-cloud, including interconnect and colocation use cases Examine Cisco SD-WAN monitoring capabilities and features with vManage and vAnalytics The Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) v1.0 course is an advanced training course focused on Cisco SD-WAN security and cloud services. Through a series of labs and lectures you will learn about on-box security services, including application-aware enterprise firewall, intrusion prevention, URL filtering, malware protection, and Transport Layer Security (TLS) or Secure Socket Layer (SSL) decryption. You will also learn about cloud integration with multiple cloud service providers across multiple use cases. Additionally, the course labs will allow you to configure and deploy local security services and cloud security services with the Cisco Umbrella Secure Internet Gateway (SIG), as well as integrate the Cisco SD-WAN fabric with a cloud service provider using the Cisco vManage automated workflows. The course lab environment is built using Cisco Catalyst 8000v IOS XE routers and Cisco SD-WAN 20.7 code, and it includes the integration of Cisco FirePOWER Threat Defense for network security and Cisco ThousandEyes for network monitoring. The course will allow you to earn 24 Continuing Education (CE) credits toward recertification. Course Outline Introducing Cisco SD-WAN Security Deploying On-Premises Threat Prevention Examining Content Filtering Exploring Cisco SD-WAN Dedicated Security Options Examining Cisco SASE Exploring Cisco Umbrella SIG Securing Cloud Applications with Cisco Umbrella SIG Exploring Cisco SD-Wan ThousandEyes Optimizing SaaS Applications Connecting Cisco SD-WAN to Public Cloud Examining Cloud Interconnect Solutions Exploring Cisco Cloud OnRamp for Colocation Monitoring Cisco SD-WAN Cloud and Security Solutions Additional course details: Nexus Humans Cisco SD-WAN Security and Cloud Onboarding v1.0 (SDWSCS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco SD-WAN Security and Cloud Onboarding v1.0 (SDWSCS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Enterprise Network System Installers System Integrators System Administrators Network Administrators Solutions Designers Overview Upon completion of this course, you will be able to: Identify the various components and architecture of the Cisco SD-WAN solution. Deploy vEdge routers in a secure extensible network. Create templates to aide in the deployment and operation of the secure extensible network. Configure and verify overlay routing in the secure extensible network. Create simple policies to control traffic flow in the secure extensible network. The Cisco SD WAN Operation and Deployment (SDWFND) v1.0 is a 2-day, instructor-led, hands-on course that addresses the Cisco SD-WAN Operations and Deployment functions. Cisco SD-WAN is a new technology, this training covers salient features such as zero-touch provisioning, secure network bring-up, configuration using feature templates, configuration of Overlay Management Protocol (OMP) and policies for network traffic management. Module 1: SD-WAN Solution Components Lesson 1: SD-WAN Solution Overview Lesson 2: SD-WAN Components Lesson 3: Managing SD-WAN Components Module 2: Secure Extensible Network Deployment Lesson 1: Secure Control Plane Operation Lesson 2: Secure Control Plane Deployment Lesson 3: Secure Data Plane Operation Lesson 4: Cloud Deployments and Redundancy Module 3: SD-WAN Template Deployment Lesson 1: Templates Overview Lesson 2: Feature Templates Lesson 3: Device Templates Lesson 4: Attaching Devices to Templates Module 4: SD-WAN Overlay Routing Lesson 1: Overlay Routing Overview Lesson 2: OMP Route Advertisements Lesson 3: OMP Route Redistribution and Network Segmentation Lesson 4: Configuring and Verifying Overlay Routing Module 5: SD-WAN Policies and QoS Lesson 1: Policy Overview and Framework Lesson 2: vSmart Policy Operation and Construction Lesson 3: Forwarding and QoS Overview Lesson 4: Configuring and Monitoring QoS Forwarding Lab outline Lab 1: Manage and Monitor SD-WAN Components Lab 2: Deploy and Verify SD-WAN vEdge Routers Lab 3: Deploy SD-WAN Templates Lab 4: SD-WAN Overlay Routing Lab 5: SD-WAN Policies

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: System administrators Technical solutions architects Systems integrators Channel partners Value-added resellers Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand Cisco UCS Management in Cisco Intersight Describe the Cisco UCS Platform including Cisco X-Series Understand Cisco Intersight Workload Optimizer Explain Kubernetes Orchestration with Cisco Intersight Kubernetes Service (IKS) and Cisco UCS Perform Automation Using Cisco Intersight Create Intersight Elements Using Terraform Manage Intersight Using the API Cisco Intersight Overview (DCISO) is a 3-day instructor led course that builds your experience with the administration of Cisco Unified Computing System (UCS) X-Series servers, including using Cisco Intersight for UCS management. This course covers architecture, configuration, and operation of Cisco Intersight©, and is designed to serve the needs of engineers seeking to understand the capabilities of Cisco Intersight for managing data centers from a single management platform.This course will help you:Use SaaS or on-prem version of Cisco Intersight to enable IT organizations to analyze, simplify, and automate their environments in more advanced ways than the prior generations of toolsGain hands-on experience using Cisco IntersightUnderstand the X-Series, B-Series, and C-Series product line similarities and differencesDescribe Cisco Intersight and how it can be used to manage UCS and Cisco Hyperflex©Understand the process for upgrading firmware with Cisco IntersightAdministering server profiles, pools, and policies with Cisco IntersightDescribe how to get started with Cisco Intersight programmability Course Outline Describing Cisco UCS Management in Cisco Intersight Describing the Cisco UCS Platform Describing Cisco Intersight Workloads Describing Automation Options Using Cisco Intersight Additional course details: Nexus Humans Cisco Intersight Overview (DCISO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Intersight Overview (DCISO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE