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708 Courses delivered Online

Optimizing Customer Assistance through Zendesk Excellence

By Compete High

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

Optimizing Customer Assistance through Zendesk Excellence
Delivered Online On Demand1 hour 25 minutes
£25

Apache Kafka Series - Kafka Monitoring?? and Operations

By Packt

Get hands-on with Kafka monitoring setup with Prometheus and Grafana, Kafka operations and Kafka cluster upgrades Setup in AWS.

Apache Kafka Series - Kafka Monitoring?? and Operations
Delivered Online On Demand5 hours 3 minutes
£41.99

gRPC [Golang] Master Class: Build Modern API and Microservices

By Packt

Better than REST APIs! Build a fast and scalable HTTP/2 API for a Go microservice with gRPC and protocol buffers (protobufs)

gRPC [Golang] Master Class: Build Modern API and Microservices
Delivered Online On Demand5 hours 25 minutes
£130.99

Apache Spark 3 for Data Engineering and Analytics with Python

By Packt

This course primarily focuses on explaining the concepts of Python and PySpark. It will help you enhance your data analysis skills using structured Spark DataFrames APIs.

Apache Spark 3 for Data Engineering and Analytics with Python
Delivered Online On Demand8 hours 30 minutes
£41.99

Information Architecture Fundamentals Course

By Training Express

Information Architecture Fundamentals Course
Delivered Online On Demand
£12

IT Training For Recruiters Course

By One Education

IT Training For Recruiters Course
Delivered Online On Demand3 weeks
£12

IT Training For Recruiters Course

By One Education

IT Training For Recruiters Course
Delivered Online On Demand3 weeks
£12

Diploma in Health Care Management Training at QLS Level 5

4.8(9)

By Skill Up

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Diploma in Health Care Management Training at QLS Level 5
Delivered Online On Demand14 days
£109

Diploma in Freelancing for Designers and Developers at QLS Level 5

4.8(9)

By Skill Up

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Diploma in Freelancing for Designers and Developers at QLS Level 5
Delivered Online On Demand14 days
£109

WordPress & Web Design Training - CPD Certified

4.8(9)

By Skill Up

Flash Sale: 30% OFF | CPD Certified | 16-in-1 Premium Bundle | Free PDF Certificate | Lifetime Access

WordPress & Web Design Training - CPD Certified
Delivered Online On Demand3 days
£79.99