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39214 Courses delivered Online

Corporate and Investment Banking: 8-in-1 Premium Online Courses Bundle

By Compete High

In the fast-paced world of banking, finance, and investment, professionals who master financial analysis, business analysis, and data analysis are the ones employers want. Add essential tools like MS Excel, telephone etiquette, and crisis management skills, and you become a highly sought-after candidate in banking, corporate finance, and investment sectors. The Corporate and Investment Banking: 8-in-1 Premium Online Courses Bundle is designed to make you hireable with comprehensive knowledge in banking, finance, financial analysis, and beyond. Whether your goal is a career in corporate finance, investment banking, or financial consulting, this bundle covers the core competencies employers demand. Don’t miss out—every day you wait, your competition is strengthening their MS Excel skills, sharpening their financial analysis, and refining their telephone etiquette to impress recruiters. With Compete High boasting 4.8 on Reviews.io and 4.3 on Trustpilot, you’re choosing a trusted pathway to success. 📘 Description Employers today look for candidates with deep knowledge in banking and finance, supported by practical abilities in financial analysis and business analysis. This bundle goes further by including vital skills like MS Excel proficiency—an absolute must-have in financial roles—and expertise in data analysis to interpret complex information quickly. Add to this a strong grounding in crisis management and polished telephone etiquette, and you’ll stand out in competitive recruitment pools. In industries like investment banking, corporate banking, and financial services, mastery of these 8 essential courses signals you’re ready to contribute from day one. Every keyword here—banking, finance, financial analysis, MS Excel, data analysis, business analysis, crisis management, and telephone etiquette—represents a vital skill recruiters seek. This bundle is the investment you need to secure your dream role. ❓FAQ Q: Is this bundle suitable for beginners? A: Absolutely. Whether new to banking or an experienced professional wanting to refine financial analysis and crisis management skills, this bundle supports all levels. Q: How will this improve my job prospects? A: By mastering critical competencies like finance, MS Excel, and business analysis, you’ll become highly attractive to employers in corporate finance and investment banking. Q: Does this bundle cover soft skills? A: Yes, with telephone etiquette and crisis management training, you’ll enhance your professional communication and ability to handle pressure.

Corporate and Investment Banking: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

Professional Baking and Cake Decorating: 8-in-1 Premium Online Courses Bundle

By Compete High

✅ Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot 🟢 Overview Launch your career in the vibrant world of baking and hospitality with the Professional Baking and Cake Decorating: 8-in-1 Premium Online Courses Bundle. This career-focused bundle covers essential skills across Cake Baking, Hospitality and Catering, Confectionary Making, Nutrition, Chocolate Making 101, Best Chocolate Recipes, Chef skills, and Candy Making. If you’re aiming to work in bakeries, catering services, confectionery shops, or as a professional chef, this bundle equips you with the expertise employers actively seek. Mastery of Cake Baking and Confectionary Making paired with creative skills in Chocolate Making 101 and Candy Making opens doors to exciting job opportunities. Strong knowledge of Nutrition and hospitality standards rounds out your profile, making you a valuable asset in the food industry. Don’t miss out—build a rewarding career with skills in high demand today. 📘 Description Employers in bakeries, catering, and confectionery industries are looking for candidates with solid training in Cake Baking, Confectionary Making, and the art of Chocolate Making 101. This bundle also includes unique expertise in Best Chocolate Recipes and Candy Making, helping you stand out in competitive markets. Alongside technical baking skills, understanding Nutrition is crucial for developing healthier options and meeting customer expectations. Knowledge of Hospitality and Catering enhances your ability to work efficiently in customer-facing roles, while the Chef course sharpens your professional cooking skills. This comprehensive bundle positions you for roles in bakeries, catering companies, chocolatiers, candy shops, and professional kitchens. ❓ FAQ Q: Who should take this bundle? A: Aspiring bakers, pastry chefs, confectionery artists, hospitality workers, and anyone passionate about professional baking and cake decorating. Q: How does this bundle improve employability? A: By combining core baking skills like Cake Baking and Confectionary Making with specialized knowledge in Chocolate Making 101, Best Chocolate Recipes, and Candy Making, plus hospitality and nutrition expertise. Q: When will I get access to the courses? A: Immediately upon enrollment—all 8 courses are accessible. Q: What industries does this bundle target? A: Bakeries, catering services, confectionery shops, hospitality, professional kitchens, and chocolate and candy manufacturers.

Professional Baking and Cake Decorating: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

Chef De Partie: 8-in-1 Premium Online Courses Bundle

By Compete High

Looking to carve your niche in a professional kitchen? The Chef De Partie: 8-in-1 Premium Online Courses Bundle is your backstage pass to the culinary world—backed by industry-relevant skills, global cuisine experience, and leadership development. Whether you're eyeing upscale restaurants or hotel kitchens, this bundle helps you rise through the kitchen ranks. With expert-led courses in Italian Cooking, Food Hygiene, Food Science, Confectionary Making, Candy Making, Best Chocolate Recipes, Communication Skills, and Hospitality and Catering, you’ll be a one-person culinary tour de force. 🔥 From Italian Cooking to Candy Making, show off diverse skills 🔥 Be the hygiene hero with Food Hygiene knowledge 🔥 Understand kitchen dynamics with Communication Skills 🔥 Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot 🍝 Description The job market for skilled chefs is hotter than ever—and this bundle makes you the candidate employers crave. With Italian Cooking skills, you’ll impress with flair. Confectionary Making, Candy Making, and Best Chocolate Recipes help build a killer dessert repertoire. Plus, the essential science behind dishes is covered through Food Science. More than just the food: kitchen success also relies on Communication Skills and understanding Hospitality and Catering expectations. If you want to grow into leadership positions, this is your all-in-one upskilling solution. Courses like Food Hygiene are non-negotiable in any culinary role. Add Communication Skills and Hospitality and Catering into the mix, and you’re no longer just cooking—you’re managing the brigade. 🔥 Dominate hiring boards with: International appeal via Italian Cooking Safety knowledge through Food Hygiene High-level sweets via Candy Making, Confectionary Making, and Best Chocolate Recipes Organisational fluency with Hospitality and Catering Team performance boosted by excellent Communication Skills ❓ FAQ Q: Is this bundle for beginners or experienced chefs? A: Both! Whether you’re stepping into the kitchen or climbing the ladder, these courses—especially Food Hygiene, Food Science, and Communication Skills—are essential. Q: Will this help in hospitality roles outside the kitchen? A: Definitely. Hospitality and Catering, Communication Skills, and Team dynamics training have broad application across the sector. Q: Are the courses self-paced? A: Yes—log in anytime, complete at your pace.

Chef De Partie: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

Managing & Influencing Stakeholders: 8-in-1 Premium Online Courses Bundle

By Compete High

When it comes to leadership, it’s not just what you say—it’s who you can influence. The Managing & Influencing Stakeholders 8-in-1 course bundle gives you the skills companies demand in today’s fast-moving environment. With modules in Team Leader, Problem Solving, Negotiation Skills, Crisis Management, Disaster Management, Data Analysis, Business Law, and Minute Taking, this bundle is designed to turn you into a trusted stakeholder manager from day one. Whether you're in corporate strategy, public services, project delivery, or operations—this training is for professionals who need to communicate, influence, and act with confidence. And remember: Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot—trusted by professionals like you. Description Professionals managing stakeholders must be both strategic and adaptable. That’s why this bundle includes key areas like Problem Solving, Negotiation Skills, Data Analysis, and Minute Taking, all supported by core leadership development in Team Leader skills. The modern stakeholder manager must also be prepared for uncertainty. That’s why Crisis Management and Disaster Management are vital. You’ll be better equipped to coordinate responses and lead calmly in high-pressure situations. These are competencies employers need. Want to move into management, governance, or strategic operations? With Business Law, Data Analysis, and sharp Minute Taking, this bundle gives you a professional edge. Whether it's client meetings, cross-functional teams, or external stakeholders, you'll know how to influence effectively and confidently. If you’re aiming for project management, policy, or business continuity roles—this is your all-in-one toolkit. And it won’t stay discounted for long. Take advantage now before the opportunity passes. FAQ Q: What jobs does this course prepare me for? A: Roles in stakeholder management, business operations, emergency planning, project leadership, and governance. Employers will value your experience in Crisis Management, Disaster Management, Team Leader, Data Analysis, and Minute Taking. Q: Will this boost my hireability? A: Yes. With Problem Solving, Negotiation Skills, Business Law, and Team Leader abilities, you’ll be ready for next-level responsibilities. Q: Can I trust the course quality? A: Definitely. Compete High holds a 4.8 rating on Reviews.io and a 4.3 rating on Trustpilot—proven quality and learner satisfaction.

Managing & Influencing Stakeholders: 8-in-1 Premium Online Courses Bundle
Delivered Online On Demand16 hours
£28.99

Architectural Studies - Level 7 QLS Endorsed

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Architectural Studies - Level 7 QLS Endorsed Are you interested in learning about architecture? This online architectural studies course introduces the basics of architecture and the primary elements of architectural design. You will have the opportunity to understand key concepts and acquire the skills necessary to begin exploring the world of architectural design. By the end of the architectural studies course, you will be well-versed in the fundamentals of architecture and ready to venture into more advanced topics. Architecture is a fundamental component of the built environment, with its roots in the creative, scientific, and technical disciplines of designing and constructing facilities for human habitation. In this architectural studies course, we explore the ancient architectural styles that have had a lasting impact on modern building design and introduce students to modern and postmodern architectural ideas and design styles. Additionally, we discuss the fundamentals of interior design, providing a comprehensive overview of architectural studies. This Advanced Diploma in Architectural Studies at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS Learning Outcomes of Architectural Studies: Gather knowledge about ancient architectural styles Analyse the features and characteristics of the Scandinavian style of architecture Compare and contrast the Modern and Postmodern Architectural Style Learn the fundamentals of interior design Why Prefer This Architectural Studies Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum of Architectural Studies*** Here is the curriculum breakdown of the Architectural Studies course: Module 01: Introduction to Architectural Studies Module 02: Ancient Architecture Module 03: Architectural Ideas and Movements Module 04: Architectural Styles Module 05: Art Deco Architectural Style Module 06: Scandinavian Architectural Style Module 07: Victorian Architectural Style Module 09: Gothic Architectural Style Module 08: Classical and Early Christian Architectural Style Module 10: Baroque and Rococo Architectural Style Module 11: Eclecticism Architectural Style Module 12: Modern and Post-Modern Architectural Style Module 13: Interior Designing Module 14: Colour in Interior Designing Module 15: Lighting in Interior Design Part One Module 16: Lighting in Interior Design Part Two Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Diploma in Architectural Studies at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Architectural Studies course. This course is open to everybody. Additionally, this training is ideal for Those who are working for a promotion Those in charge of leading a team Companies wishing to train their staff might also benefit significantly from this course. Career path After completing this Architectural Studies course, you will have a broad understanding of architecture and will be able to pursue a variety of work opportunities, including: Architect Building Surveyor Interior & Spatial Designer Structural Engineer You can earn anything from £20,000 to £65,000 per year in the United Kingdom, depending on the career you start. Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Diploma in Architectural Studies at QLS Level 7 Hard copy certificate - £139 After successfully completing the Advanced Diploma in Architectural Studies at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Architectural Studies - Level 7 QLS Endorsed
Delivered Online On Demand4 weeks
£12

Food Science, Nutrition & Nutritional Therapy - How Food Affects

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Nutritional Therapists advise people on how to make healthier lifestyle choices by helping them to change their eating habits and add nutritional value to their diets. They must possess an excellent understanding of the science behind healthy eating and comprehensive knowledge of biology. Key Topics to Be Covered by Nutritional Therapy Course Nutritional genomics Free radicals and antioxidants Diets for a long, healthy life Nutritional benefits of fruit & veg Wellness coaching & nutritional therapy The Nutritional Therapy course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Nutritional Therapy course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Award in Nutritional Therapy at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 60 CPD points) to make your skill development & career progression more accessible than ever! This Nutritional Therapy training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Nutritional Therapy Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Nutritional Therapy course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! Skills You Will Gain Communication/customer service Problem-solving and analytical skills Time management and business management Knowledge of nutritional science *** Course Curriculum *** Here is the curriculum breakdown of the Nutritional Therapy course: Why Individuals React Differently to Food Practical Steps for Using Nutrition as Therapy The Specifics of Powerful Nutrient-Rich Foods Wellness Coaching and Nutritional Therapy Putting it all Together Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Award in Nutritional Therapy at QLS Level 2 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Nutritional Therapy course is the ideal choice for people who are: Considering a career in nutritional therapy and want to become a nutritional therapist New to the field and want to update your existing skills and knowledge Looking to learn more about nutritional therapy There are no specific entry requirements for this Nutritional Therapy course, which can be studied part-time or full-time. Requirements You will not need any prior background or expertise to enrol in this course. Career path This course will expand your knowledge and understanding of nutrition. After completing the course, you might explore opportunities, such as: Nutritionist (£24,000-£40,000 per year) Food Technologist (£25,000-£37,000 per year) Personal Trainer (£25,000-£55,000 per year) Gym Instructor (£20,000-£42,000 per year) Certificates Certificate of completion Digital certificate - £10 Award in Nutritional Therapy at QLS Level 2 Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Award in Nutritional Therapy at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Food Science, Nutrition & Nutritional Therapy - How Food Affects
Delivered Online On Demand3 days
£12

Dietician: Diet and Nutrition Advanced Diploma

4.7(47)

By Academy for Health and Fitness

Are you looking to gain the fundamental skills to become an expert nutritionist or dietitian? Do you want to build a better relationship with food and improve your eating habits? Then the Diet and Nutrition Advanced Diploma is for you. This course is packed with essential information taken from professional nutritional studies to give you an in-depth scientific understanding of nutrition and dieting. It explores the impact of a poor diet on health and the immune system, the secrets to healthy, skin, hair and nails, plus much more. Key Topics to Be Covered The differences between macronutrients and micronutrients The psychological, social and physiological functions of food How the body stores energy and fights against diseases The functions of proteins, fats, carbohydrates and lipids How a poor diet impacts health and causes weight gain Foods for healthy skin, hair and nails Tips for losing weight after your baby and foods to avoid when breastfeeding An introduction to eating disorders and their impact on the body Learning Outcomes Learn the science behind dieting, healthy eating Understand the social, psychological and physiological functions of food Learn how food provides energy, protects against diseases and regulates body processes Identify the differences between micronutrients and macronutrients, including their benefits Broaden your knowledge of the classifications and functions of carbohydrates, lipids, fats and proteins Deepen your understanding of the different types of vitamins and minerals and their functions Skills You Will Gain Meal planning Goal-setting Motivation Scientific knowledge of nutrition Why Prefer this Diploma? Opportunity to earn a certificate accredited by CPD after completing this Diet and Nutrition Advanced Diploma Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Diet and Nutrition Advanced Diploma program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Diet and Nutrition Advanced Diploma Introduction to the Course Course Objectives Module 1: Basics of Food and Nutrition Module 2: Macronutrients: Carbohydrates Module 3: Macronutrients: Lipids and Proteins Module 4: Micronutrients I Module 5: Micronutrients II Module 6: Digestion and Absorption Module 7: Detoxification Module 8: Balanced Diet Module 9: Food Labelling Module 10: Nutrition Requirements Module 11: Food Intolerances and Allergies Module 12: Health Conditions: Diabetes Module 13: Health Conditions: Heart disease Module 14: Health Conditions: Cancer Module 15: Healthy Weight Module 16: Eating Problems Module 17: Women's Health Module 18: Common Concerns During Pregnancy Module 19: Nutrition for the Baby Module 20: Some Special Foods Assessment Process Once you have completed all the modules your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Diet and Nutrition Advanced Diploma. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this Diet and Nutrition Advanced Diploma to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path This training particularly applies to those who wish to work in the following professions: Dietitian Nutritionist Fitness instructor

Dietician: Diet and Nutrition Advanced Diploma
Delivered Online On Demand9 hours
£12

Data Analyst (Data Analytics)- CPD Certified

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Enrol Now in this Data Analyst Course! Today's world revolves around data. Organisations across all industries increasingly depend on Data Analysts to make crucial business decisions. So, if you want to collect, evaluate, and understand data using various methods and business intelligence tools and further enhance your Data Analyst skills, our comprehensive Data Analyst course is perfect for you. Designed for success, this Data Analyst course covers everything from basics to advanced topics in Data Analyst. Each lesson in this Data Analyst course is crafted for easy understanding, enabling you to become proficient in Data Analyst. Whether you are a beginner or looking to sharpen your existing skills, this Data Analyst is the ideal choice. Learning Outcomes of Data Analyst course: Introduce yourself to the critical concepts of analysing data. Know how to build, change, and format charts. Become well-versed in working with multiple worksheets and workbooks. Master the key aspects of modifying a worksheet. Discover how to work with lists. Understand how to use PivotTables, PivotCharts, Lookup Functions, and Formula Auditing. Explore the process of applying data validation, searching for invalid data and formulas with errors, and working with macros. Find out how to automate workbook functionality, create sparklines, and map data. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of Data Analyst Get a free student ID card with Data Analyst Training Get instant access to this Data Analyst course. Learn Data Analyst from anywhere in the world The Data Analyst is affordable and simple to understand The Data Analyst is an entirely online, interactive lesson with voiceover audio Lifetime access to the Data Analyst course materials The Data Analyst comes with 24/7 tutor support Start your Data Analyst Diploma journey straightaway! This Data Analyst's curriculum has been designed by Data Analyst experts with years of Data Analyst experience behind them. The Data Analyst course is extremely dynamic and well-paced to help you understand Data Analyst with ease. You'll discover how to master the Data Analyst skill while exploring relevant and essential topics. *** Course Curriculum *** Here is the curriculum breakdown of this course: Module 01: Modifying a Worksheet Module 02: Working with Lists Module 03: Analysing Data Module 04: Visualizing Data with Charts Module 05: Using Pivot Tables and Pivot Charts Module 06: Working with Multiple Worksheets and Workbooks Module 07: Using Lookup Functions and Formula Auditing Module 08: Automating Workbook Functionality Module 09: Creating Sparklines and Mapping Data Module 10: Forecasting Data Assessment Process After passing the Diploma in Data Analyst exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Data Analyst Diploma Anyone willing to gain a better understanding. Already working in this field and want to learn more about Data Analyst Requirements Data Analyst Diploma You will not need any prior background or expertise. Career path Career Path: Data Analyst Data Scientist Data Analytics Manager Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Data Analysis at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Diploma in Data Analysis at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate Upon finishing the Data Analyst (Data Analytics)course, you need to order to receive a Certificate Accredited by CPD that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Data Analyst (Data Analytics)- CPD Certified
Delivered Online On Demand3 weeks
£12

Management Tools for Quality Control

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Management Tools for Quality Control
Delivered Online On Demand3 hours 20 minutes
£13.59

Customer Service and Relation Management Diploma

4.3(43)

By John Academy

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service and Relation Management Diploma
Delivered Online On Demand48 hours
£22