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Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview: Winston Churchill, whose powerful speeches during World War II rallied the British nation and inspired hope amidst the darkest times. His ability to choose words wisely and deliver them with conviction exemplified the transformative power of eloquence. So, let's unlock the power of your voice and embark on a transformative journey with our Eloquence Course: Discover Your Confident and Powerful Voice. Effective communication skills have become paramount for personal and professional success in today's fast-paced world. Through this comprehensive course, you will delve into the art of eloquence, learning how to captivate your audience, build relationships, and master the nuances of tone and body language. Developed by a team of experts with a deep understanding of the power of persuasive speech, this course offers a carefully crafted curriculum designed to transform your communication style. Key Features of the Course: CPD Certificate upon completion, enhancing your professional credentials 24/7 Learning Assistance from our dedicated support team, ensuring you receive guidance every step of the way Engaging and interesting learning materials, including videos, exercises, and quizzes, to keep you motivated and actively involved throughout the course Who is This Course For? This Eloquence Course: Discover Your Confident and Powerful Voice, is ideal for anyone looking to enhance their communication skills and gain confidence in expressing themselves effectively. What You Will Learn: In this Eloquence Course: Discover Your Confident and Powerful Voice, you will embark on a journey of self-discovery and develop essential skills through our meticulously designed modules. Let's take a closer look at what you will learn: Modules 1 and 2: Impress and Hook Your Audience Discover techniques to grab your audience's attention from the very beginning and leave a lasting impression. Modules 3 to 5: Choose Your Words Wisely Master the art of selecting the right words to convey your message effectively and persuasively. Modules 6 to 10: Build Relationships and Master Your Tone of Voice Learn how to forge meaningful connections with your audience and harness the power of tone in your delivery. Modules 11 and 12: Convince with Your Voice and Command with Your Body Develop the ability to persuade and influence others through the power of your voice and body language. Module 13: Answer Any Question Learn the art of confidently responding to questions, even in challenging situations. Why Enrol in This Course: Our Eloquence Course: Discover Your Confident and Powerful Voice, has received top reviews from previous learners, who have praised its effectiveness in transforming communication skills. We have meticulously updated the course to include the latest communication techniques and strategies, ensuring you receive the most relevant and up-to-date knowledge. Requirements: To fully engage in this Eloquence Course: Discover Your Confident and Powerful Voice, you only need a willingness to learn and a desire to enhance your communication skills. There are no specific prerequisites or prior experience required. Career Path: Upon completing this Eloquence Course: Discover Your Confident and Powerful Voice, you will be equipped with highly valuable skills to propel you towards various professions. Some of the career paths you can explore include: Public Speaker - Average UK Salary: £50,000 per year Sales Executive - Average UK Salary: £30,000 per year Marketing Manager - Average UK Salary: £45,000 per year Human Resources Manager - Average UK Salary: £40,000 per year Media Presenter - Average UK Salary: £35,000 per year Team Leader - Average UK Salary: £35,000 per year Customer Relationship Manager - Average UK Salary: £30,000 per year Certification: Upon completing the Eloquence Course: Discover Your Confident and Powerful Voice, you will receive a CPD (Continuing Professional Development) certificate, adding credibility to your newly acquired skills and enhancing your professional profile. Course Curriculum 1 sections • 13 lectures • 03:34:00 total length •Module 01: Introduction: 00:18:00 •Module 02: Impress Hook Your Audience: 00:26:00 •Module 03: Eloquence Choose Your Word Wisely Part 01: 00:18:00 •Module 04: Eloquence Choose Your Word Wisely Part 02: 00:20:00 •Module 05: Eloquence Choose Your Word Wisely Part 03: 00:14:00 •Module 06: Impress Build Relationships: 00:10:00 •Module 07: Eloquence Master Your Tone of Voice Part 01: 00:19:00 •Module 08: Eloquence Master Your Tone of Voice Part 02: 00:14:00 •Module 09: Eloquence Master Your Tone of Voice Part 03: 00:17:00 •Module 10: Eloquence Master Your Tone of Voice Part 04: 00:14:00 •Module 11: Impress Convince with Your Voice: 00:19:00 •Module 12: Impress Command with Your Body: 00:16:00 •Module 13: Impress Answer Any Question: 00:09:00

Overview One of the most effective ways to understand people is through their body language. If you want to secure the power to understand people and their intentions better, master the art of body language. Our Body Language Training course can help you out. This course is broken down into bite-sized modules to help you understand the fundamentals of body language. Through these modules, you will learn how different parts of our body can convey messages. Along with explaining non-verbal communication, the course will also shed light on digital body language. Here, you will also develop the ability to decode the personalities of others through their body language. So, if you are interested in grasping this valuable skill set and excelling in your personal and professional life, enrol now! Course Preview Learning Outcomes Familiarise yourself with the fundamentals of non-verbal communication Understand the science of body language portrayed by different body parts Learn how to use digital body language Develop the skills to understand people and their personalities through their body language Build the skills for using your body language to express yourself Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Non-verbal communication Body language Identification Who Should Take This Body Language Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Body Language Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Body Language Training Certification After completing and passing the Body Language Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Body Language Training will equip you with effective skills and abilities and help you explore career paths such as  Body Language Experts Investigators Recruiter SEN Teacher Mental Health Counsellor Module 01: Understanding the Basics Understanding the Basics 00:44:00 Module 02: Non-Verbal Communication Non-Verbal Communication 00:38:00 Module 03: Science of Body Language - Head-Part 1 Science of Body Language - Head-Part 1 01:06:00 Module 04: Science of Body Language - Head-Part 2 Science of Body Language - Head-Part 2 00:53:00 Module 05: Science of Body Language - Hand Science of Body Language - Hand 01:32:00 Module 06: Science of Body Language - Mid Body Science of Body Language - Mid Body 01:08:00 Module 07: Science of Body Language - Lower Body Science of Body Language - Lower Body 01:01:00 Module 08: Understanding People Understanding People 00:59:00 Module 09: Personality and Types of It Personality and Types of It 00:47:00 Module 10: Digital Body Language Digital Body Language 00:56:00 Module 11: Use Body Language Use Body Language 00:59:00 Module 12: Persuasion or Manipulation Persuasion or Manipulation 00:41:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Developing a solid foundation in fundraising can open new doors of opportunity in a wide range of fields. From our exclusive Fundraising Training course you can grasp this valuable skill set without stepping out of your home.  Through the highly informative modules of this course, you will get a clever understanding of the basic principles of the fundraising cycle. Then the course will show you how to manage the budgets and accounts. In the next modules, you will learn the skills for managing fundraising events. In addition, the course will deliver lectures on marketing and communication. Furthermore, you will get the chance to learn about legal duties and the process of risk management in fundraising. After the completion of the course, you will receive a certificate of achievement. This certificate will add significant value to your resume and boost your employability. Join now! Course Preview Learning Outcomes Familairse yourself with the fundraising cycle Develop the skills to manage the budget, taxes and accounts Build the competence to arrange successful fundraising events Grasp the strategies of effective marketing and communication Get introduced to useful tools and resources for fundraising Understand the process of risk management and legal responsibilities Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Fundraising Marketing and Communication Risk Management Who Should Take This Fundraising Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Fundraising Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Fundraising Training Certification After completing and passing the Fundraising Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Fundraising Training will equip you with effective skills and abilities and help you explore career paths such as  Campaign Fundraiser Capital Campaign Fundraiser Development Officer Module 01: Introduction to Fundraising Introduction to Fundraising 00:25:00 Module 02: Hiring and Training Development Staff Hiring and Training Development Staff 00:25:00 Module 03: The Fundraising Cycle The Fundraising Cycle 00:25:00 Module 04: Establishing Governance Establishing Governance 00:20:00 Module 05: Managing Budget, Taxes and Accounting Managing Budget, Taxes and Accounting 00:30:00 Module 06: Fundraising Sources Fundraising Sources 00:40:00 Module 07: Arranging Successful Fundraising Events Arranging Successful Fundraising Events 00:40:00 Module 08: Marketing, Public Relations and Communications Marketing, Public Relations and Communications 00:40:00 Module 09: Tools and Resources that Can Help in Fundraising Tools and Resources that Can Help in Fundraising 00:55:00 Module 10: Crowdfunding Crowdfunding 00:30:00 Module 11: The Organisation and Use of Volunteers The Organisation and Use of Volunteers 00:30:00 Module 12: Risk Management Risk Management 00:35:00 Module 13: Legal Responsibilities Legal Responsibilities 00:45:00 Assignment Assignment - Fundraising 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn the Role of A Caregiver and Healthcare Professional, Risk Management in Health and Social Care, Communication and its Relevance in the course to bring happiness in people's lives.

🧠 Become a skilled psychological counsellor with the Psychological Counseling: 8-in-1 Premium Online Courses Bundle. With courses covering Autism, Public Health, Communication Skills, Speech Therapy, Counselling, Psychology, Health and Social Care, and Compliance, you get a complete education for mental health professions. The demand for psychological counsellors is soaring. This bundle equips you with knowledge and skills employers want, boosting your employability in clinical, community, and organisational settings. Act now to get ahead in psychological counselling with a value-packed course bundle! Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — trusted worldwide for counselling education. Description Learn how to support neurodiverse clients with the Autism module and ensure your practice complies with health regulations through Public Health and Compliance courses. Sharpen your Communication Skills and Speech Therapy knowledge to engage clients effectively. Combine these with core Counselling and Psychology training alongside Health and Social Care insights, giving you a comprehensive approach to mental health. This bundle is ideal for counsellors, psychologists, social workers, and mental health advocates wanting a holistic skill set. FAQ Q: Is prior experience required? A: No, suitable for all levels. Q: Are the courses flexible? A: Yes, with lifetime online access. Q: Will I receive certificates? A: Yes, for every completed course. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — join thousands of successful psychological counselling professionals!

🕯️ Prepare to deliver compassionate and expert support with the End of Life Care: 8-in-1 Premium Online Courses Bundle. Combining Pharmacy Technician, Physiotherapy, Communication Skills, Psychology, Team Leader, Report Writing, Nursing, and Problem Solving, this bundle equips you for critical roles in palliative and end-of-life care. Healthcare professionals specializing in end-of-life care need diverse skills from clinical to communication and leadership. This bundle ensures you’re job-ready, compassionate, and efficient in sensitive care environments. Seats are limited — start your journey in end-of-life care today for a fulfilling and vital career. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — trusted by care professionals worldwide. Description The Pharmacy Technician and Physiotherapy courses provide clinical skills to support patient comfort. Communication Skills and Psychology are essential for sensitive patient and family interactions. Leadership training through the Team Leader course prepares you to coordinate care teams effectively. Precise Report Writing ensures clear documentation of care plans, while Nursing knowledge underpins all clinical aspects. Mastering Problem Solving allows you to adapt in challenging situations, providing the highest quality care. FAQ Q: Is this bundle suitable for nurses? A: Yes, and also for care assistants and healthcare workers in palliative care. Q: How is the bundle delivered? A: Fully online with lifetime access. Q: Are certificates provided? A: Yes, for every course completed. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — join the frontline of end-of-life care professionals!

👔 Become a leader in people management with the Advanced Diploma in Strategic People Management: 8-in-1 Premium Online Courses Bundle. Master Equality and Diversity, Crisis Management, Communication Skills, Telephone Etiquette, Disaster Management, Problem Solving, Lean Six Sigma, and Self Motivation—all essential for modern HR and management roles. This bundle prepares you to tackle strategic challenges, lead diverse teams, and implement process improvements. Employers seek candidates with these multidisciplinary skills to drive organisational success. Limited availability — start developing your strategic leadership skills now! Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — your trusted partner in management training. Description Develop a deep understanding of Equality and Diversity principles to build inclusive workplaces. Sharpen your response capabilities with Crisis Management and Disaster Management courses. Boost your workplace communication with Communication Skills and Telephone Etiquette, vital for professional interactions. Solve problems creatively and efficiently using the Problem Solving and Lean Six Sigma methodologies. Maintain personal drive and inspire others with the Self Motivation course. Together, these courses craft a powerful skill set for strategic people managers. FAQ Q: Who benefits most from this bundle? A: HR professionals, team leaders, managers, and aspiring executives. Q: Can I complete the courses at my own pace? A: Yes, fully online with flexible access. Q: Are certificates included? A: Yes, for each completed course. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — trusted by leaders worldwide.

Behind every organised business is someone who knows where everything is—even when others don’t. The Secretary 8-in-1 Premium Courses Bundle takes a structured dive into the daily tasks that keep things running: scheduling, communication, file management, and more. From Excel spreadsheets to polite yet firm phone calls, it’s all here. Whether you’re assisting a manager, working remotely, or simply keeping the office calm amidst chaos, this bundle blends admin foundations with essential soft skills. Learn the art of managing online meetings, data entry with precision, and delivering messages that don’t go in one ear and out the other. Learning Outcomes: Manage online meetings and schedules with accuracy. Input and organise data using basic Excel functions. Communicate clearly via email, chat, and phone. Apply telephone etiquette in business communication. Support executive tasks with admin and assistant tools. Handle internal communication and negotiation with care. Who is this Course For: Aspiring or current administrative professionals. Office assistants wanting more structured training. Virtual assistants working remotely across teams. Receptionists handling digital and telephone communication. Jobseekers aiming for office-based support roles. Freelancers handling client data and meetings. Business owners needing assistant-level organisation. Team members improving internal communication skills. Career Path: Secretary – £20,000–£30,000 per year Virtual Assistant – £22,000–£32,000 per year Administrative Assistant – £21,000–£28,000 per year Data Entry Officer – £20,000–£26,000 per year Office Coordinator – £25,000–£32,000 per year Receptionist – £19,000–£25,000 per year

Mastering English communication opens doors in both professional and social settings. This ESOL: 8 in 1 Premium Bundle offers a well-rounded approach, covering English grammar, literature, and practical communication skills including negotiation, public speaking, and telephone etiquette. It also includes TEFL, ideal for those considering teaching English as a foreign language. Designed to help learners at various stages improve fluency and confidence, this course bundle supports better interaction in diverse environments. Whether you’re aiming to teach, negotiate deals, or simply communicate more effectively, it provides structured online lessons to polish your language skills. Learning Outcomes Develop strong foundations in English grammar and usage. Gain knowledge of English literature for cultural understanding. Improve communication and public speaking techniques. Learn effective negotiation skills for professional settings. Understand telephone etiquette for clear and polite conversations. Study teaching methods for English as a foreign language. Who is this Course For ESOL learners improving English proficiency for work or study. Aspiring TEFL teachers preparing to instruct non-native speakers. Business professionals sharpening negotiation and communication skills. Customer service staff handling telephone and face-to-face calls. Students seeking deeper knowledge of English grammar and literature. Public speakers wanting to improve delivery and confidence. Career changers needing enhanced English language competence. Educators developing teaching techniques for diverse classrooms. Career Path ESOL Teacher – £23,000 to £32,000 per year TEFL Instructor – £22,000 to £30,000 per year Customer Service Advisor – £20,000 to £28,000 per year Public Relations Officer – £25,000 to £35,000 per year Business Negotiator – £27,000 to £38,000 per year English Language Tutor – £22,000 to £30,000 per year