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Prioritize student well-being with our Health and Safety course for teaching assistants. Equip yourself with the knowledge to create a secure learning environment.

Develop your SQL skills, with useful insights into the MySQL syntax, SQL join statements, and more

Learn how to draw blood safely and effectively with our Phlebotomy Training course. You will acquire the skills and knowledge to perform venipuncture successfully, as well as the basics of anatomy and physiology. This course will prepare you for a rewarding career in healthcare.

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Network Engineering Staff Overview Upon completing this course, the learner can meet these overall objectives: Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment Configure CUCM to support IP Phones Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client. Configure CUCM to route calls to internal and PSTN destinations Configure User accounts and multi-level administration Demonstrate the use of Self Care Portal functionality Configure user features, including Hunt Groups, Call Pickup, and Call Park. Define the capabilities of and demonstrate the Bulk Administration Tool Define the SMART Licensing model for Cisco Unified Communications Demonstrate the use of the Unified Reporting tool Demonstrate the use of the Dialed Number Analyzer Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore Cisco Unity Connection version features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection Administering Collaboration Environments (CLACE) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product's day-to-day operation. The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises. This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions. Define Collaboration Technology and Benefits Define Collaboration Benefits Describe On-Premise, Cloud, and Hybrid Deployments Describe On-Premise Collaboration Deployments Describe Cisco's Collaboration Endpoints Describe Cisco Collaboration On-Premise Edge Solutions Describe Cisco's Collaboration On-Premise Conferencing Solutions Describe Cisco Cloud Services Administering Initial Parameters for Cisco Unified Communications Manager Understand the On-Premise Collaboration Deployment Models Describe The Cisco Unified CM Cluster Services Define Network requirements for Collaboration Define Network Services for Collaboration Navigate Cisco Unified CM Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters Explore Cisco Unified CM Groups Discovery 2: Configure the Cisco UCM Core Systems Settings Exploring Endpoints and the Registration Process Identify Cisco Endpoint Solutions Explore the Boot up Process of an Endpoint Describe Power Over Ethernet Discovery 3: Configure an Access Switch for an Endpoint Describe IP Network Settings Discovery 4: Deploy an IP Phone Through Auto and Manual Registration Discovery 5: Administer Endpoints in Cisco Unified Communications Manager Managing Users in Cisco Unified Communications Manager Analyze Cisco UCM Users Types and Settings Describe Methods for Authenticating Cisco UCM Users Discovery 6: Create Local User Accounts Discovery 7: Adding Users in Cisco Unified Communications Manager Describing a Basic Dial Plan Describe the Concepts of a Dial Plan and Call Routing Describe Elements of Call Routing Explore Digit Manipulation and Translation Patterns Discovery 8: Create a Basic Dial Plan Describing Class of Service Explore the Concepts of Class of Control Discovery 9: Explore Partitions and Calling Search Spaces Discovery 10: Explore Private Line Automatic Ringdown (PLAR) Enabling Endpoints and Features Configure a Cisco Jabber Endpoint in Cisco UCM Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage) Explore Mobility Discovery 12: Implement Mobility Implementing Media Resources in Cisco Unified Communications Manager Media Resource Overview Media Resource Selection and Access Control Audio and Video Conference Bridge Devices Audio and Video Conference Bridge Integration Options Discovery 13: Configuring Media Resources Reporting and Maintenance Explore the Troubleshooting Process Describe Reporting and Maintenance Tools Describe the Cisco Real-Time Monitoring Tool Discovery 14: Use Reporting and maintenance Tools Describing Cisco Instant Messaging and Presence Describe Cisco IM and Presence Features and Architecture Clustering Describe Cisco IM and Presence Components and Communication Flows Enabling Jabber Cisco Jabber Deployment Modes Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows Configure Unity Connection Integration Overview of Cisco Unity Connection Integration SIP Integration Typical Integration Mistakes Integration Considerations Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM Discovery 17: Configure Voicemail Users Configuring Cisco Unity Connection Call Handlers Call handler Overview System Call Handler Caller Input Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Troubleshooting Cisco Unity Connection Overview of Cisco Unity Connection Troubleshooting Options Integration Troubleshooting Tools Cisco Real-Time Monitoring Tool Discovery 18: Troubleshoot Cisco Unity Connection Additional course details: Nexus Humans Cisco Administering Collaboration Environments (CLACE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Collaboration Environments (CLACE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Prepare for success with the Microsoft PL-900 Certification Course, covering the fundamentals of Power Platform, including Power BI, Power Apps, Power Automate, Power Virtual Agents, and related topics such as Dataverse, AI Builder, Connectors, Dynamics 365, Teams, Security, and Administration. Suitable for beginners with no prerequisites.

In this course, we look at a number of advanced Excel techniques all aimed at helping you make sense of the numbers in your business. Each section in the course contains an exercise for practice and quiz. The course is created using Excel 2019/365 for Windows.

Dementia Training: Level 2 Award in Awareness of Dementia Are you eager to learn more about dementia? Our Dementia Training: Level 2 Award in Awareness of Dementia is designed to provide you with the essential knowledge and skills related to dementia. This comprehensive Dementia Training: Level 2 Award in Awareness of Dementia covers key aspects such as recognizing the signs of dementia and spreading awareness. You’ll gain insights into dementia care with a strong focus on person-centered approaches. This Dementia Training: Level 2 Award in Awareness of Dementia also helps improve communication with those affected, ensuring you make a positive impact. Enrol now and enhance your ability to support individuals with dementia! Enrol in our dementia training to improve your capacity to assist someone with dementia! Learning Outcomes of Dementia Training: Level 2 Award in Awareness of Dementia Course After completing this Dementia course, the learner will be able to: Understand the fundamentals of dementia. Understand approaches that enable individuals with dementia to experience well-being. Understand the factors that can influence communication and interaction with individuals who have dementia. Understand the factors which can affect interactions with individuals with dementia. Gain a solid understanding of the diversity of individuals with dementia. Special Offers of this Dementia Training: Level 2 Award in Awareness of Dementia Course This Dementia Training: Level 2 Award in Awareness of Dementia Course includes a FREE PDF Certificate Lifetime access to this Dementia Training: Level 2 Award in Awareness of Dementia Course Instant access to this Dementia Training: Level 2 Award in Awareness of Dementia Course Get FREE Tutor Support to this Dementia Training: Level 2 Award in Awareness of Dementia Course Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. Dementia Training: Level 2 Award in Awareness of Dementia Our Dementia Training: Level 2 Award in Awareness of Dementia course is designed to provide a comprehensive understanding of dementia, including its signs and the importance of spreading awareness. This Dementia Training: Level 2 Award in Awareness of Dementia explains how to deliver person-centered dementia care, helping you create a lasting positive impact on the lives of those affected. You’ll also learn effective communication techniques with individuals who have dementia through this Dementia Training: Level 2 Award in Awareness of Dementia. Additionally, this Dementia Training: Level 2 Award in Awareness of Dementia highlights the diversity of dementia experiences and equips you with the skills to handle them compassionately. Who is this course for? Dementia Training: Level 2 Award in Awareness of Dementia This Dementia Training: Level 2 Award in Awareness of Dementia course is for anyone including Family members, Friends, Carers and other aspiring individuals who have an interest in working with and know about dementia. Requirements Dementia Training: Level 2 Award in Awareness of Dementia To enrol in this Level 2 Award in Awareness of Dementia Course, students must fulfil the following requirements. To join in our Level 2 Award in Awareness of Dementia Course, you must have a strong command of the English language. To successfully complete our Level 2 Award in Awareness of Dementia Course, you must be vivacious and self driven. To complete our Level 2 Award in Awareness of Dementia Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Dementia Training: Level 2 Award in Awareness of Dementia Course. Career path Dementia Training: Level 2 Award in Awareness of Dementia You have the chance to work in a social care environment as well as find employment or enhance your career with this Dementia Training: Level 2 Award in Awareness of Dementia qualification.

Level 2 Award in Support Work in Schools and Colleges Are you thinking about becoming a trained teaching assistant to help in the growth and development of students in the classroom? If so, our special course on Level 2 Award in Support Work in Schools and Colleges is ready for you to support on teaching and learning. The goals of the Level 2 Award in Support Work in Schools and Colleges programme is to enables learners to work directly with children and young people in educational settings. Through Level 2 Award in Support Work in Schools and Colleges training, you can provide essential information and insights to your students. Level 2 Award in Support Work in Schools and Colleges places a focus on the students development and wellbeing. As well as the Level 2 Award in Support Work in Schools and Colleges, discover how to help kids and teenagers build their self-worth, independence, and academic abilities. To begin your fulfilling career in education, enrol in our Level 2 Award in Support Work in Schools and Colleges course right away. Main Course: Level 2 Award in Support Work in Schools and Colleges Free Courses are including with this Level 2 Award in Support Work in Schools and Colleges Course Along with The Level 2 Award in Support Work in Schools and Colleges Course, We Offer a free School Administrator Training Course Along with The Level 2 Award in Support Work in Schools and Colleges Course, We Offer a free Level 2 Certificate in Behaviour that Challenges in Children Course Special Offers of this Level 2 Award in Support Work in Schools and Colleges Course This Level 2 Award in Support Work in Schools and Colleges Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Award in Support Work in Schools and Colleges Course Instant access to this Level 2 Award in Support Work in Schools and Colleges Course Get FREE Tutor Support to this Level 2 Award in Support Work in Schools and Colleges Course Level 2 Award in Support Work in Schools and Colleges Online Upon completion of this Support Worker: Support Worker course, you will possess the specialized skill set needed to help families with all kinds of issues. Furthermore, this thorough Support Worker: Support Worker course will improve your employability and equip you with all the knowledge you need to achieve the best possible results. Enroll in Support Worker: Support Worker now to get started on your education! Who is this course for? Level 2 Award in Support Work in Schools and Colleges These occupations are appropriate for this Level 2 Award in Support Work in Schools and Colleges qualification: Existing or prospective teaching assistants People who are considering a career in education Professionals who work in educational institutions such as colleges or schools and who want to get a recognized certification in supporting teaching and learning Requirements Level 2 Award in Support Work in Schools and Colleges To enrol in this Support Work in Schools and Colleges Course, students must fulfil the following requirements. To join in our Support Work in Schools and Colleges Course, you must have a strong command of the English language. To successfully complete our Level 2 Award in Support Work in Schools and Colleges Course, you must be vivacious and self driven. To complete our Level 2 Award in Support Work in Schools and Colleges Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Support Work in Schools and Colleges Course. Career path Level 2 Award in Support Work in Schools and Colleges Learners who successfully complete the Level 2 Award in Support Work in Schools and Colleges may pursue a number of employment choices in the education industry. Listed below are a few prospective job paths: Teacher Education Professional Education Trainer Teaching Assistant Early Years Practitioner Welfare Officer Childcare Worker

Cleaning: Level 5 British Cleaning Certificate Training Online Taking care of the environment ! - Enrol in our Level 5 British Cleaning Certificate Course if you are passionate about maintaining a healthy and clean environment. The Level 5 British Cleaning Certificate Course covers all you need to know to advance in the cleaning industry in the United Kingdom. By enrolling in the Level 5 British Cleaning Certificate Course, you have the opportunity to significantly boost your earning potential. A major focus of the Level 5 British Cleaning Certificate Course is enhancing your competency as a person in your industry of choice and learning vital career insights in the relevant employment area. This Level 5 British Cleaning Certificate Course is jam-packed with the advice and methods you require for increasing the number of clients you take on, expanding your clientele, marketing your business online, and developing the most effective business plan. You will learn how to complete these jobs with our Level 5 British Cleaning Certificate Course. The Level 5 British Cleaning Certificate Course is intended for those who want to start a cleaning business or become professional cleaners. The Level 5 British Cleaning Certificate Course offers practical training in a variety of topics, including cleaning techniques, chemical safety, housekeeping, kitchen maintenance, and more. The Level 5 British Cleaning Certificate Course offers crucial information on marketing your cleaning services, instructing staff, and interacting with clients. Join our Level 5 British Cleaning Certificate Course to strengthen your resume and find employment swiftly! Special Offers of this Cleaning: Level 5 British Cleaning Certificate Course This Cleaning: Level 5 British Cleaning Certificate Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: Level 5 British Cleaning Certificate Course Instant access to this Cleaning: Level 5 British Cleaning Certificate Course Get FREE Tutor Support to this Cleaning: Level 5 British Cleaning Certificate Course Cleaning: Level 5 British Cleaning Certificate Training Online The Cleaning: Level 5 British Cleaning Certificate is the ultimate course for anyone looking to build a career in the cleaning industry or start their own cleaning business. This Cleaning: Level 5 British Cleaning course offers hands-on training in essential cleaning procedures, chemical safety, and housekeeping skills. You’ll also gain knowledge in kitchen maintenance, making this Cleaning: Level 5 British Cleaning qualification highly versatile. Additionally, the Cleaning: Level 5 British Cleaning course teaches you how to effectively promote your services, train employees, and maintain excellent customer relations, setting you up for success in the competitive cleaning industry. Who is this course for? Cleaning: Level 5 British Cleaning Certificate Anyone seeking to begin a career in the cleaning industry should enrol in our Cleaning: Level 5 British Cleaning Certificate Course. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Requirements Cleaning: Level 5 British Cleaning Certificate To enrol in this Level 5 British Cleaning Certificate Course, students must fulfil the following requirements. To join in our Cleaning: Level 5 British Cleaning Certificate Course, you must have a strong command of the English language. To successfully complete our Cleaning: Level 5 British Cleaning Certificate Course, you must be vivacious and self driven. To complete our Cleaning: Level 5 British Cleaning Certificate Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Cleaning: Level 5 British Cleaning Certificate Course. Career path Cleaning: Level 5 British Cleaning Certificate With a salary range of £9.00 to £12.00 per hour, this Cleaning: Level 5 British Cleaning Course will open up a wide number of job options for you. such as a housekeeper, custodian, or cleaner.