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618 Courses delivered Online

Welding

4.5(3)

By Studyhub UK

Embark on a comprehensive journey into the world of welding with this course. Delve into welding basics, including introduction, understanding metals, various welding methods, preparing metals, and working with steel, stainless steel, and other metals. Explore welding tutorials covering MIG, TIG, and Arc welding techniques. Address welding hazards and safety, including risks related to fumes, gases, hearing loss, vibration, and protective measures to ensure safety during welding processes. Learning Outcomes: Gain a foundational understanding of welding and its importance in various industries. Familiarize yourself with different types of metals and their characteristics for welding. Explore and compare different welding methods to determine suitable applications. Develop knowledge about various welding metals and their unique properties. Learn techniques for preparing steel, stainless steel, and other metals for welding. Acquire skills for MIG, TIG, and Arc welding through step-by-step tutorials. Understand welding-related hazards and their potential health effects. Implement safety measures to protect against welding-related risks. Why buy this Welding?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Welding you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Welding course is ideal for Individuals interested in learning the basics of welding for personal projects or exploration. Aspiring welders looking to gain fundamental knowledge before pursuing professional training. Tradespeople and technicians in related fields seeking to expand their skillset. Hobbyists and DIY enthusiasts aiming to explore welding for creative projects. Prerequisites This Welding was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Entry-Level Welder: £20,000 - £30,000 Welding Technician: £25,000 - £35,000 Certified Welder: £30,000 - £45,000 Welding Inspector: £35,000 - £50,000 Welding Engineer: £40,000 - £60,000. Course Curriculum *Welding Basics* Module 1: Introduction to Welding Introduction to Welding 00:11:00 Module 2: Getting Familiar with Metals Getting Familiar with Metals 00:09:00 Module 3: Exploring Welding Methods Exploring Welding Methods 00:14:00 Module 4: Knowing the Welding Metals Knowing the Welding Metals 00:13:00 Module 5: Preparing Steel for Welding Preparing Steel for Welding 00:12:00 Module 6: Working with Stainless Steel Working with Stainless Steel 00:09:00 Module 7: Working with Aluminium and Other Metals Working with Aluminium and Other Metals 00:10:00 *Welding Tutorials* Module 8: MIG Welding Tutorial MIG Welding Tutorial 00:57:00 Module 9: TIG Welding Tutorial TIG Welding Tutorial 00:47:00 Module 10: Arc Welding Tutorial Arc Welding Tutorial 01:21:00 *Welding Hazards and Safety* Module 11: Illness Caused by Welding Fume and Gases Illness Caused by Welding Fume and Gases 00:08:00 Module 12: Welding Fume - Reducing the Risk Welding Fume - Reducing the Risk 00:22:00 Module 13: Hearing Loss and Vibration White Finger Hearing Loss and Vibration White Finger 00:12:00 Module 14: Other Safety Issues Other Safety Issues 00:26:00 Module 15: Protection during Welding Protection during Welding 00:40:00 Module 16: Safety in Gas Welding Safety in Gas Welding 00:33:00 Mock Exam Mock Exam - Welding 00:20:00 Final Exam Final Exam - Welding 00:20:00

Welding
Delivered Online On Demand7 hours 24 minutes
£10.99

Penny Stocks Day Trading Course

4.5(3)

By Studyhub UK

In the dynamic world of finance, the Penny Stocks Day Trading Course stands as your gateway to navigating the ever-changing stock market landscape. As the financial industry continually evolves, opportunities and challenges emerge for aspiring traders. This course equips you with the knowledge and skills needed to thrive in the penny stock trading arena. The main problem this course addresses is the lack of accessible and comprehensive guidance for individuals interested in penny stock day trading. Many traders find themselves in uncharted waters, unsure of where to begin or how to make informed decisions. Our course is designed to be your trusted ally in overcoming these hurdles. By enrolling, you gain the ability to confidently trade penny stocks, harnessing both technical and fundamental analysis. The benefits are tangible - the potential to generate significant profits, seize opportunities, and enhance your financial journey in the world of trading. This course is your roadmap to success in the exciting realm of penny stock day trading. Learning Outcomes Analyse penny stocks for potential trading opportunities effectively. Navigate the process of opening and setting up a trading account. Distinguish between buying and short-selling strategies in trading. Understand Short Sale Restrictions (SSR) and their implications. Apply technical and fundamental analysis in stock trading. Utilise stock scanning techniques to identify trade-worthy stocks. Develop a strong trading psychology for successful day trading. Why choose this Penny Stocks Day Trading Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Penny Stocks Day Trading Course for? Aspiring day traders seeking to explore penny stocks. Individuals with no prior trading experience. Anyone looking to enhance their trading knowledge. Investors interested in diversifying their portfolio. Those eager to capitalize on penny stock market trends. Career path Entry-level day trader: £20,000 - £40,000 per year. Intermediate day trader: £40,000 - £80,000 per year. Advanced day trader: £80,000 - £150,000+ per year. Trading analyst or strategist: £60,000 - £100,000+ per year. Hedge fund manager or financial consultant: £100,000 - £300,000+ per year. Prerequisites This Penny Stocks Day Trading Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Penny Stocks Day Trading Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction 00:02:00 Module 01: Penny Stocks Module 01: Penny Stocks 00:06:00 Module 02: Opening a Trading Account Module 02: Opening a Trading Account 00:06:00 Module 03: Setting Up Trading Platform Module 03: Setting Up Trading Platform 00:30:00 Module 04: Buying vs. Short Selling Module 04: Buying vs. Short Selling 00:05:00 Module 05: Short Sale Restrictions: SSR Module 05: Short Sale Restrictions: SSR 00:05:00 Module 06: Technical Analysis Module 06: Technical Analysis 00:17:00 Module 07: Fundamental Analysis Module 07: Fundamental Analysis 00:12:00 Module 08: Scanning for Stocks to Trade Module 08: Scanning for Stocks to Trade 00:14:00 Module 09: Trading Psychology Module 09: Trading Psychology 00:06:00 Module 10: Understanding the Order Types Module 10: Understanding the Order Types 00:05:00 Module 11: Trading Breakouts Module 11: Trading Breakouts 00:09:00 Module 12: Stock Market Dictionary Module 12: Stock Market Dictionary 00:10:00 Module 13: Risk Free Trading Strategy Module 13: Risk Free Trading Strategy 00:07:00 Assignment Assignment - Penny Stocks Trading Course 00:00:00

Penny Stocks Day Trading Course
Delivered Online On Demand2 hours 14 minutes
£10.99

COSHH Awareness Training

5.0(5)

By Online Training Academy

COSHH (Control of Substances Hazardous to Health) Awareness Training Course plays a pivotal role in today's world, ensuring workplace safety and regulatory compliance. With increasing awareness of health hazards posed by substances in various industries, this COSHH Awareness Training course becomes indispensable. Participants learn to identify, assess, and control hazardous substances, mitigating risks to health and safety. In the UK, job opportunities for individuals certified in COSHH are abundant, spanning across sectors such as manufacturing, healthcare, and construction. Employers value COSHH Awareness Training professionals for their ability to safeguard employees and comply with legal obligations. Salaries for COSHH-trained roles vary based on experience and sector, with entry-level positions typically starting around £20,000 to £25,000 annually and experienced professionals earning upwards of £40,000 per year. This course equips individuals with the knowledge and skills to protect themselves and others from hazardous substances, making workplaces safer and healthier environments. Key Features This COSHH Awareness Training Include: FREE CPD Certified Certificate Developed by Specialist Lifetime Access Course Curriculum COSHH Awareness Training: Module 01: Understanding COSHH Module 02: Regulatory Framework for COSHH Module 03: Health Implications of Hazardous Substances Module 04: Recognition of Hazardous Substances Module 05: Conducting COSHH Risk Assessments Module 06: Monitoring and Implementing Control Measures Module 07: Execution of Control Measures Learning Outcomes COSHH Awareness Training Course: Understand COSHH principles, identifying hazardous substances and associated risks effectively. Navigate the regulatory framework for COSHH compliance with confidence and accuracy. Evaluate health implications related to hazardous substances in diverse work environments. Recognize hazardous substances promptly, applying knowledge to ensure workplace safety. Conduct thorough COSHH risk assessments, demonstrating a comprehensive understanding of the process. Implement and monitor control measures efficiently, ensuring a safe working environment. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? COSHH Awareness Training Employees handling hazardous substances in various industries. Safety officers and supervisors responsible for workplace health and safety. Managers seeking a comprehensive understanding of COSHH regulations and practices. Health and safety professionals aiming to enhance their compliance knowledge. Individuals pursuing career development in health and safety roles. Career path COSHH Awareness Training Health and Safety Advisor - £25K to 40K/year Environmental Health Officer - £24K to 35K/year Laboratory Technician - £18K to 30K/year Chemical Engineer - £28K to 50K/year Occupational Health Specialist - £30K to 45K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

COSHH Awareness Training
Delivered Online On Demand2 hours 48 minutes
£10

Housekeeping Online Training Course

5.0(5)

By Online Training Academy

In the fast-paced world of hospitality, mastery of every detail sets the elite apart. Imagine a realm where every surface gleams, every fabric breathes freshness, and every corner whispers of meticulous care. It's not just about cleaning; it's about crafting an experience, a symphony of comfort and luxury orchestrated by the unseen hands of housekeeping virtuosos. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the artistry of housekeeping principles, where every swipe of a cloth and every tidbit of inventory control become strokes on the canvas of guest satisfaction. From the grandeur of planning and organizing entire departments to the nuanced dance of carpet maintenance and window cleaning, this course unveils the secrets behind seamless operations. It's not just about keeping things clean; it's about understanding the heartbeat of a bustling hotel, where staffing becomes a choreography of talent and standard operational procedures are the silent guardians of excellence. And amidst it all, don't forget the delicate rhythm of laundry operations, where cleanliness meets efficiency in a ballet of linens and towels. With health and safety as the guiding stars, embark on a journey where every detail matters, and every lesson learned is a step closer to perfection. Course Curriculum Module 01: Introduction To Housekeeping Module 02: Housekeeping Principles Module 03: Understanding Staff Duties Module 04: Cleaning Module 05: Inventory Control Module 06: Planning & Organising The Housekeeping Department Module 07: Understanding Budgeting Module 08: Carpet Maintenance Module 09: Wall, Ceiling And Window Cleaning And Maintenance Module 10: Staffing Module 11: Standard Operational Procedures In Hotel Housekeeping Module 12: Laundry Operation In Hotel Module 13: Health And Safety Learning Outcomes: Master housekeeping principles to ensure efficient cleaning operations in hospitality. Understand staff duties for seamless coordination within the housekeeping department. Implement effective inventory control techniques to manage supplies efficiently. Plan and organize housekeeping departments for optimal workflow and productivity. Gain insight into budgeting processes specific to housekeeping operations. Ensure health and safety compliance through standard operational procedures and protocols. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hospitality professionals seeking comprehensive housekeeping knowledge. Hotel managers aiming to enhance housekeeping department efficiency. Individuals pursuing careers in hotel housekeeping and maintenance roles. Students preparing for entry-level positions in the hospitality industry. Anyone interested in learning about housekeeping principles and practices. Career path Hotel Housekeeper Housekeeping Supervisor Laundry Attendant Cleaning Operative Facilities Coordinator Health and Safety Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Housekeeping Online Training Course
Delivered Online On Demand2 hours 42 minutes
£10

Certificate on Retail Associate

5.0(5)

By Online Training Academy

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Certificate on Retail Associate
Delivered Online On Demand1 hour 42 minutes
£10

Legal Secretary - Legal Office Administration and Support

By Compliance Central

***Transform Yourself: From Beginner to Legal Secretary in One Course*** Did you know according to a recent report, the demand for Legal Secretaries is expected to grow by 5% in the next few years? This essential role provides the foundation for a successful legal career. If you're looking to step into the exciting world of law, this legal course comprehensive course equips you with the knowledge and skills to thrive as a Legal Secretary. This Legal Secretary - Legal Office Administration and Support course is designed to provide a theoretical grounding in all the key areas a Legal Secretary needs to excel. Through a series of engaging modules, you'll gain a thorough understanding of English Law, legal terminology, and essential secretarial practices. Learning Outcomes By the end of this Legal Secretary - Legal Office Administration and Support course, you will be able to: Gain a thorough understanding of the legal secretary's role and responsibilities within a legal practice. Develop a strong foundation in English Law and the legal systems that govern the UK. Master the fundamentals of contract law, tort law, wills & probate, property law, criminal law, and family law. Hone your skills in professional writing, document creation, proofreading, and editing. Learn effective meeting management, minute-taking techniques, and data management practices. Develop a comprehensive understanding of human rights and their application in legal contexts. Key Highlights for Legal Secretary - Legal Office Administration and Support Course: CPD QS Accredited Proficiency with this Legal Secretary course. After successfully completing the Legal Secretary course, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Legal Secretary course. The online test with immediate results You can study and complete the Legal Secretary course at your own pace. Study for the Legal Secretary course using any internet-connected device, such as a computer, tablet, or mobile device. This Legal Secretary - Legal Office Administration and Support course is your gateway to a fulfilling career as a Legal Secretary. Throughout the course, you'll delve into various legal areas, including contract law, tort law, wills & probate, property law, criminal law, family law, and business law. You'll gain insights into the legal systems within the UK and explore the intricacies of legal documents. The Legal Secretary course also emphasizes the importance of communication, interpersonal skills, and organization, all essential for success as a Legal Secretary. Furthermore, you'll develop proficiency in document proofreading, editing, and minute-taking, ensuring accuracy and efficiency in your daily tasks. The Legal secretary course also covers essential secretarial skills like data management, record-keeping, and meeting management, equipping you to provide exceptional support to lawyers and legal teams. Curriculum Breakdown of the Legal Secretary - Legal Office Administration and Support Course Module 01: Introduction to Legal Secretary Module 02: English Law & Legal Systems Module 03: Law of Contract & Law of Tort Module 04: Wills, Probate, Estate Law Module 05: Property Law & Conveyancing Practice Module 06: Criminal Law Module 07: Understanding Criminal Psychology Module 08: Contract & Business Law Module 09: Family Law and Insurance Practice Module 10: Conflict and Conflict Resolution Module 11: Professional Writings and Documents Module 12: Document Proofreading and Editing Module 13: Meeting Management & Minute Taking Module 14: Data Management and Record-Keeping Module 15: Other Essential Skills for Secretarial Role Module 16: Human Rights CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Legal Secretary - Legal Office Administration and Support course is suitable for: Individuals with an interest in a career in law. Those seeking to become a Legal Secretary. Professionals looking to enhance their legal knowledge and secretarial skills. Graduates seeking entry-level positions in the legal sector. Career changers interested in transitioning into the legal field. Anyone who wants to gain a foundational understanding of the legal system. Requirements There are no specific prerequisites for this Legal Secretary - Legal Office Administration and Support However, a basic understanding of legal terminology and strong written communication skills will be beneficial. Career path This Legal Secretary - Legal Office Administration and Support course provides a strong foundation for a fulfilling career as : Paralegal Legal Assistant Solicitor (with further qualifications) Legal Compliance Officer Legal Consultant Legal Case Manager ***Enroll today and take the first step towards becoming a successful Legal Secretary!*** Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Legal Secretary - Legal Office Administration and Support
Delivered Online On Demand7 hours
£12

Advance Evidence-Based Physiotherapy in ICU Guidelines

By Physiotherapy Online

Physiotherapy in ICU Guidelines Aims to  Acute Care and ICU Physical Therapy is a growing area of practice. This course is geared toward both the new/entry-level and advanced practice therapist to integrate the complexity of lines, tubes, and monitoring devices and optimize them to advance treatment options with patients. Learning Objectives At the end of this course, the participant will be able to: 1.Integrate information on invasive lines, tubes, and monitoring devices with patient presentation 2.Consider acute care and ICU safety guidelines for physical and occupational therapy intervention and exercise on the impact of patient care and outcomes 3.Explain physiological responses to exercise in order to safely monitor patients during ”high-intensity” treatment 4.Demonstrate integration and application of acute care competencies: safety, sound clinical decision-making, communication, and discharge planning  5.Discuss treatment approaches to creatively optimize patient physical functioning in the acute and ICU setting Who Should Enroll Physiotherapist Allied Healthcare professionals ICU nurses Course Agenda Introduction- 10 minutes Acute Care and ICU Safety and Feasibility- 15 minutes Lines, Tubes, and Monitors- 15 minutes Early Mobility and Physiological Response to Exercise in Critically Ill Patients- 20 minutes Case Presentation- 25 minutes Creative Treatment Approaches for the Acute/ICU Patient- 25 minutes Conclusion/Questions- 10 minutes Total: 120 minutes  CPD Credit Hours 2.0 Hours Resources 1-Month Access to Learning Resources Downloadable Course Material  CPD Certificate Presenter Speaker Bio: Katelyn Whitlock, PT, DPT Dr. Katelyn Whitlock is a practicing cardiovascular and pulmonary acute care and ICU physical therapist in Atlanta, GA. She graduated from Emory University’s Doctor of Physical Therapy Program in May of 2018. Following her DPT she completed the Emory Acute Care Residency in 2019. Prior to her DPT, she earned her bachelor's and master's degrees in Exercise Physiology from the University of Virginia. Currently, she is a primary therapist on the Heart Transplant, Lung Transplant, LVAD and ECMO team at EUH, is a course instructor in the DPT program at Philadelphia College of Osteopathic Medicine for Cardiovascular and Pulmonary Clinical Management and Pharmacology courses, and has ongoing research in the areas of ICU Physical Therapy and COVID-19. She sat for her Cardiovascular and Pulmonary Specialist Exam in February of 2022. Course Instructor About Physiotherapy Online Physiotherapy Online is a physiotherapist-owned educational company with a vision to create an ensemble of international educators to cater to undergraduate, postgraduate physiotherapy students as well as post professionals who are keen to advance or refesh their existing knowledge in varied specialities. As every student has a unique approach to learning, we have therefore created a library of bite sized chapters which may be accessed as an individual module or a course as a whole; self study webinars; live workshops for those who would like to get an in-person hands on immersive experience and audio books for those on the go.

Advance Evidence-Based Physiotherapy in ICU Guidelines
Delivered Online On Demand2 hours
£17

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 hour 54 minutes
£10

Introduction to health and safety - best-practice (In-House)

By The In House Training Company

Health and safety awareness training is mandatory for staff at all levels of an organisation. This is the ideal course to satisfy that requirement - a stimulating 'entry-level' programme explaining how health and safety should be managed in any working environment. The course outlines the basics of health and safety law and how organisations and individuals can become liable for health and safety offences. Roles and responsibilities for health and safety are discussed by reference to the key legislation and the expert trainer will explore with the delegates how these responsibilities are managed in practice in different types of organisation. The principles of risk assessment will be considered and their practical implementation discussed in relation to the management of the various hazards that are likely to be present in a typical workplace. This course will give staff: An understanding of health and safety law, liability and enforcement An explanation of the principles of health and safety management in the workplace and an understanding of who should be responsible for different aspects of health and safety A practical explanation of risk assessment and what constitutes a suitable and sufficient assessment A broad knowledge of the typical hazards in a workplace and how these should be managed 1 Overview of health and safety law Statute and civil law Liability and enforcement Statutory duties Contract law 2 Legislative framework The workplace - extent of responsibility / shared responsibility Relevant legislation 3 Management of Health and Safety Health and Safety at Work etc Act 1974 Management of Health and Safety at Work Regulations 1999 Workplace (Health, Safety and Welfare) Regulations 1992 Accident Reporting (RIDDOR) Consultation with Employees and Safety Committees 4 Risk management within your organisation Business risk management Health and safety risk management The principles of risk assessment Transferring the risk to contractors and third parties 5 Risk assessment exercise - 'Challenge Anneka' 6 Managing the hazards in the workplace Work equipment Lifting equipment Display screens Manual handling Fire Chemicals (COSHH) Personal protective equipment (PPE) 7 Practical exercise - Workplace inspection 8 Questions, discussion and review

Introduction to health and safety - best-practice (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Cloud Architect Engineer Job Ready Program with Money Back Guarantee

4.9(27)

By Apex Learning

Land Your Dream Job! Get Personalised Career Support & Expert Tips, Craft Your CV, Explore Top Jobs & Ace Interviews!

Cloud Architect Engineer Job Ready Program with Money Back Guarantee
Delivered Online On Demand12 weeks
£1,199