31800 Courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. Overview This course provides the practical knowledge to Navigate and efficiently use search, filtering and queries Use operational workspaces Work with Business Document Management Work with record templates Integrate Power BI with Dynamics 365 Finance and Operations apps Personalize workspaces Run and analyze security reports Create and use workflow for approval Work with Organization Hierarchy and its purposes. How to use personalization feature Use Data Management workspace Create and use and entity templates Import and export data and manage data by using Office Integration Dynamics 365 Finance and Operations apps include, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. This foundational course provides students with the important first steps in automating and modernizing both global financial and supply chain operations. USE COMMON FUNCTIONALITY AND IMPLEMENTATION TOOLS Introduction Identify and use common Dynamics 365 Finance and Operations apps features and functionality Describe use cases for Power Platform apps and services Module Summary CONFIGURE SECURITY, PROCESSES, AND OPTIONS Introduction Implement security Design and create workflows Configure Organization administration features Configure System administration features Module Summary MANAGE DYNAMICS 365 FINANCE AND OPERATION DATA Introduction Manage data in Dynamics 365 Finance and Operations apps Plan a migration strategy Prepare data for migration and migrate data Module Summary VALIDATE AND SUPPORT THE SOLUTION Introduction Test solutions in Dynamics 365 Finance and Operations apps Implement Lifecycle Services tools Module Summary Additional course details: Nexus Humans MB-300T00 Microsoft Dynamics 365: Core Finance and Operations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-300T00 Microsoft Dynamics 365: Core Finance and Operations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is designed for experienced Integration Specialists and Senior-Level Developers with experience in application development, messaging middleware applications, and transport protocols such as HTTP and FTP. Overview Describe the features and uses of the IBM Integration BusDevelop, deploy, and test message flow applicationsGenerate message flow applications from predefined patternsUse IBM Integration Bus problem determination aids to diagnose and solve development and runtime errorsDescribe the function and appropriate use of IBM Integration Bus processing nodesWrite basic Extended Structured Query Language and Java programs to transform dataUse the IBM Graphical Data Mapping editor to transform dataDefine, use, and test simple XML and Data Format Description Language (DFDL) data modelsDescribe supported transport protocols and how to call them in message flows This course teaches you how to use IBM Integration Bus to develop, deploy, and support message flow applications. Students will learn how to construct applications to transport and transform data. Course Outline Course introduction Introduction to IBM Integration Bus Application development fundamentals Exercise: Importing and testing a message flow Creating message flow applications Exercise: Creating a message flow application Connecting to IBM MQ Exercise: Connecting to IBM MQ Controlling the flow of messages Exercise: Adding flow control to a message flow application Modeling the data Exercise: Creating a DFDL model Processing file data Exercise: Processing file data Using problem determination tools and help resources Exercise: Using problem determination tools Exercise: Implementing explicit error handling Mapping messages with the Graphical Data Mapping editor Referencing a database in a message flow application Exercise: Referencing a database in a map Using Compute nodes to transform messages Exercise: Transforming data by using the Compute and JavaCompute nodes Processing JMS, HTTP, and web service messages Preparing for production Exercise: Creating a runtime-aware message flow Course summary Additional course details: Nexus Humans WM666 IBM Integration Bus V10 Application Development I training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM666 IBM Integration Bus V10 Application Development I course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for network and software engineers interested in automation and programmability and who hold job roles such as: Account manager Consulting systems engineer Network administrator Network engineer Network manager Sales engineer Systems engineer Technical solutions architect Wireless design engineer Wireless engineer Overview This course will help you: Gain the high-demand knowledge and skills to implement automation, streamline container orchestration, and enhance scalability Learn the skills to maximize the lightweight design of containers to scale more quickly and allow more responsiveness to website traffic load Prepare for the 300-910 DEVOPS exam What to expect in the exam The 300-910 DEVOPS exam certifies your knowledge and skills with DevOps. Key DevOps practices include deployment automation that enables configuration, management, and scalability of cloud microservices and infrastructure processes on Cisco platforms. This course teaches you how to automate application deployment, enable automated configuration, enhance management, and improve scalability of cloud microservices and infrastructure processes on Cisco© platforms. You will also learn how to integrate Docker and Kubernetes to create advanced capabilities and flexibility in application deployment. This course prepares you for the 300-910 Implementing DevOps Solutions and Practices Using Cisco Platforms (DEVOPS) certification exam. Course Outlines ITRODUCING THE DEVOPS MODEL INTRODUCING CONTAINERS PACKAGING AN APPLICATION USING DOCKER DEPLOYING A MULTITIER APPLICATION INTRODUCING CI/CD BUILDING THE DEVOPS FLOW VALIDATING THE APPLICATION BUILD PROCESS BUILDING AN IMPROVED DEPLOYMENT FLOW EXTENDING DEVOPS PRACTICES TO THE ENTIRE INFRASTRUCTURE IMPLEMENTING ON-DEMAND TEST ENVIRONMENTS AT THE INFRASTRUCTURE LEVEL MONITORING IN NETDEVOPS ENGINEERING FOR VISIBILITY AND STABILITY SECURING DEVOPS WORKFLOWS EXPLORING MULTICLOUD STRATEGIES EXAMINING APPLICATION AND DEPLOYMENT ARCHITECTURES DESCRIBING KUBERNETES INTEGRATING MULTIPLE DATA CENTER DEPLOYMENTS WITH KUBERNETES MONITORING AND LOGGING IN KUBERNETES Additional course details: Nexus Humans Cisco Implementing DevOps Solutions and Practices Using Cisco Platforms (DevOps) 1.0 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing DevOps Solutions and Practices Using Cisco Platforms (DevOps) 1.0 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Entry- to mid-level network engineers Network administrators Network support technicians Help desk technicians Overview After taking this training, you should be able to: Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers Compare and contrast the various hardware and software switching mechanisms and operation while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM) along with process switching, fast switching, and Cisco Express Forwarding concepts Troubleshoot Layer 2 connectivity using VLANs and trunking Implement redundant switched networks using Spanning Tree Protocol Troubleshoot link aggregation using Etherchannel Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP) Implement and optimize Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types and areas, summarization, and route filtering for IPv4 and IPv6 Implement External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking Implement network redundancy using protocols such as Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP) Implement internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT) Describe the virtualization technology of servers, switches, and the various network devices and components Implement overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP) Describe the components and concepts of wireless networking, including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards Describe the various wireless deployment models available, including autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture Describe wireless roaming and location services The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.3 training gives you the knowledge and skills needed to install, configure, operate, and troubleshoot an enterprise network and introduces you to overlay network design by using SD-Access and SD-WAN solutions. You?ll also learn to understand and implement security principles and automation and programmability within an enterprise network. Course Outline Examining Cisco Enterprise Network Architecture Exploring Cisco Switching Paths Implementing Campus LAN Connectivity Building Redundant Switched Topology Implementing Layer 2 Port Aggregation Understanding EIGRP Implementing OSPF Optimizing OSPF Exploring EBGP Implementing Network Redundancy Implementing NAT Introducing Virtualization Protocols and Techniques Understanding Virtual Private Networks and Interfaces Understanding Wireless Principles Examining Wireless Deployment Options Understanding Wireless Roaming and Location Services Examining Wireless AP Operation Implementing Wireless Client Authentication Troubleshooting Wireless Client Connectivity Implementing Network Services Using Network Analysis Tools Implementing Infrastructure Security Implementing Secure Access Control Discovering the Basics of Python Programming Discovering Network Programmability Protocols Implementing Layer 2 Port Aggregation Discovering Multicast Protocols Understanding QoS Exploring Enterprise Network Security Architecture Exploring Automation and Assurance Using Cisco DNA Center Examining the Cisco SD-Access Solution Understanding the Working Principles of the Cisco SD-WAN Solution

Duration 5 Days 30 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview The person who carries this certification should be able to acquire necessary resources, advise senior leadership, collaborate with stakeholders, evaluate effectiveness, identify cybersecurity problems, manage threats, oversee information security awareness programs, participate in risk assessments, support compliance activities, and define or implement policies and procedures to ensure protection of critical infrastructure within an information security environment. If you are looking for the ?gotta have it? cybersecurity course, then the Certified Information Systems Security Officer is for you.ÿ The C)ISSO will prepare you for multiple managerial roles inside the INFOSEC community by covering a broad range of topics. You will learn theories in security concepts, practices, monitoring and compliance in IS management. An Information Systems Security Officer is able to implement and maintain cost-effective security controls that are closely aligned with business and industry standards. The C)ISSO certification course is an idealÿway to increaseÿknowledge, expertise, and skill for managers, auditors, and INFOSEC professionals.ÿ At Mile2 we consider the C)ISSO to be one of our flagship courses.The things you learn in this course can be applied to management, prevention teams, and recovery professionals. Material learned in the Live Class or Self-Study options will apply directly to the certification exam. Course Outline Risk Management Security Management Identification and Authentication Access Control Security Models and Evaluation Operations Security Vulnerability Assessments Symmetric Cryptography and Hashing Network Connections Network Protocols and Devices Telephony, VPNs, and Wireless Security Architecture and Attacks Software Development Security Database Security Malware and Software Attacks Business Continuity Disaster Recovery Incident Management, Law, and Ethics Physical Security Additional course details: Nexus Humans C)ISSO - Certified Information Security Systems Officer Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)ISSO - Certified Information Security Systems Officer Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Developers responsible for developing Deep Learning applications Developers who want to understand concepts behind Deep Learning and how to implement a Deep Learning solution on AWS Overview This course is designed to teach you how to: Define machine learning (ML) and deep learning Identify the concepts in a deep learning ecosystem Use Amazon SageMaker and the MXNet programming framework for deep learning workloads Fit AWS solutions for deep learning deployments In this course, you?ll learn about AWS?s deep learning solutions, including scenarios where deep learning makes sense and how deep learning works. You?ll learn how to run deep learning models on the cloud using Amazon SageMaker and the MXNet framework. You?ll also learn to deploy your deep learning models using services like AWS Lambda while designing intelligent systems on AWS. Module 1: Machine learning overview A brief history of AI, ML, and DL The business importance of ML Common challenges in ML Different types of ML problems and tasks AI on AWS Module 2: Introduction to deep learning Introduction to DL The DL concepts A summary of how to train DL models on AWS Introduction to Amazon SageMaker Hands-on lab: Spinning up an Amazon SageMaker notebook instance and running a multi-layer perceptron neural network model Module 3: Introduction to Apache MXNet The motivation for and benefits of using MXNet and Gluon Important terms and APIs used in MXNet Convolutional neural networks (CNN) architecture Hands-on lab: Training a CNN on a CIFAR-10 dataset Module 4: ML and DL architectures on AWS AWS services for deploying DL models (AWS Lambda, AWS IoT Greengrass, Amazon ECS, AWS Elastic Beanstalk) Introduction to AWS AI services that are based on DL (Amazon Polly, Amazon Lex, Amazon Rekognition) Hands-on lab: Deploying a trained model for prediction on AWS Lambda Additional course details: Nexus Humans Deep Learning on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Deep Learning on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for network and software engineers who hold the following job roles: Network administrators Network operators Overview After taking this course, you should be able to: Explain the benefits of using Cisco DNA Center in a traditional, enterprise network Explain at a detailed level the Cisco DNA Center Assurance system architecture, functional components, features, and data-processing concepts Explain the health scores, metrics, and strategies that you use for monitoring network devices, clients, and applications with Cisco DNA Assurance Describe how Cisco DNA Center Assurance analyzes the streaming telemetry and collected data, correlates the data, performs root cause analysis, and displays detected issues, insights, and trends Describe the Cisco DNA Center Assurance troubleshooting tools, mechanisms, strategies, and scenarios to proactively detect and resolve wireless network, client, and application issues and pinpoint the root cause Deploy and configure Cisco DNA Center to use Assurance features for monitoring and troubleshooting network devices, clients, and applications The Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 course provides you with the skills to monitor and troubleshoot a traditional brownfield network infrastructure by using Cisco© Digital Network Architecture (Cisco DNA?) Assurance. The course focuses on highlighting issues rather than on monitoring data. The advanced artificial intelligence and machine learning features within Cisco DNA Assurance enable you to isolate the root cause of a problem and to take appropriate actions to quickly resolve issues. Cisco DNA Assurance can be used to perform the work of a Level 3 support engineer. Course Outline Introducing Cisco DNA Center Assurance Monitoring Health and Performance with Cisco DNA Center Assurance Troubleshooting Issues, Observing Insights and Trends Troubleshooting Wireless Issues with Cisco DNA Center Assurance Tools Additional course details: Nexus Humans Cisco Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: System Installers System Integrators System Administrators Network Administrators Solutions Designers Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe the Cisco IOS XR 64-Bit software architecture and Linux system fundamentals Describe the major differences between classic Cisco IOS XR software and Cisco IOS XR 64-Bit software on the ASR 9000 Series routers Migrate an ASR 9000 Series router from classic IOS XR software to Cisco IOS XR 64-Bit software Perform and explain Cisco IOS XR 64-Bit software installations Configure and describe Cisco IOS XR 64-Bit software features The Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211) course covers the migration from classic 32-bit Cisco IOS© XR software to Cisco IOS XR 64-Bit software on the Cisco© ASR 9000 Series Aggregation Services Routers. This course will also examine the software architecture, boot process, and auto-provisioning of the Cisco IOS XR 64-bit software, as well as showing you how to install Cisco IOS XR and third-party software packages. In addition, it will investigate data models and show you how to implement telemetry, model-driven programmability, and application hosting services. Software Architecture and Linux Fundamentals Cisco IOS XR 64-Bit Software Fundamentals Cisco ASR 9000 Series IOS XR 64-Bit Software vs. Classic 32-Bit Software Exploring Linux Fundamentals Creating User Profiles Cisco IOS XR 64-Bit Software Installation Examining Resource Allocations and Media Mappings Migrating to Cisco IOS XR 64-Bit Software Examining the Boot Process Performing Disaster Recovery Installing Software Packages Cisco IOS XR 64-Bit Software Features Investigating Data Models Implementing Telemetry Exploring Model-Driven Programmability Employing Application Hosting Additional course details: Nexus Humans Cisco ASR9000 Series 64-bit Software Migration (IOSXR211) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ASR9000 Series 64-bit Software Migration (IOSXR211) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students wishing to gain intermediate-level skills or individuals whose job responsibilities include constructing relational databases and developing tables, queries, forms, and reports in Microsoft Access for Microsoft 365. Overview In this course, you will optimize an Access database. You will: Provide input validation features to promote the entry of quality data into a database. Organize a database for efficiency and performance, and to maintain data integrity. Improve the usability of Access tables. Create advanced queries to join and summarize data. Use advanced formatting and controls to improve form presentation. Use advanced formatting and calculated fields to improve reports. Your training and experience using Microsoft© Access© has given you basic database management skills, such as creating tables, designing forms and reports, and building queries. In this course, you will expand your knowledge of relational database design; promote quality input from users; improve database efficiency and promote data integrity; and implement advanced features in tables, queries, forms, and reports. Extending your knowledge of Access will result in a robust, functional database for your users.This course is the second part of a three-course series that covers the skills needed to perform database design and development in Access.Microsoft© Access© for Office 365?: Part 1 : Focuses on the design and construction of an Access database?viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports.Microsoft© Access© for Office 365?: Part 2 (this course): Focuses on optimization of an Access database, including optimizing performance and normalizing data; data validation; usability; and advanced queries, forms, and reports.Microsoft© Access© for Office 365?: Part 3 : Focuses on managing the database and supporting complex database designs, including import and export of data; using action queries to manage data; creating complex forms and reports; macros and Visual Basic for Applications (VBA); and tools and strategies to manage, distribute, and secure a database.This course may be a useful component in your preparation for the Microsoft Access Expert (Microsoft 365 Apps and Office 2019): Exam MO-500 certification exam. Lesson 1: Promoting Quality Data Input Topic A: Restrict Data Input Through Field Validation Topic B: Restrict Data Input Through Forms and Record Validation Lesson 2: Improving Efficiency and Data Integrity Topic A: Data Normalization Topic B: Associate Unrelated Tables Topic C: Enforce Referential Integrity Lesson 3: Improving Table Usability Topic A: Create Lookups Within a Table Topic B: Work with Subdatasheets Lesson 4: Creating Advanced Queries Topic A: Create Query Joins Topic B: Create Subqueries Topic C: Summarize Data Lesson 5: Improving Form Presentation Topic A: Apply Conditional Formatting Topic B: Create Tab Pages with Subforms and Other Controls Lesson 6: Creating Advanced Reports Topic A: Apply Advanced Formatting to a Report Topic B: Add a Calculated Field to a Report Topic C: Control Pagination and Print Quality Topic D: Add a Chart to a Report

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.