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10675 Courses delivered Online

Complete Microsoft Power BI 2021

4.9(27)

By Apex Learning

Overview This comprehensive course on Complete Microsoft Power BI 2021 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Complete Microsoft Power BI 2021 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Complete Microsoft Power BI 2021. It is available to all students, of all academic backgrounds. Requirements Our Complete Microsoft Power BI 2021 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 140 lectures • 14:25:00 total length •Welcome!: 00:01:00 •What is Power BI?: 00:03:00 •Download & Installing Power BI Desktop: 00:04:00 •Getting to know the interface: 00:03:00 •Mini Project: Transform Data: 00:07:00 •Mini Project: Visualize Data: 00:05:00 •Mini Project: Creating a Data Model: 00:07:00 •Course Outline: What will you learn in this course?: 00:05:00 •How to learn best with this course?: 00:03:00 •Creating our initial project file: 00:04:00 •Working with the attached project files: 00:04:00 •Exploring the Query Editor: 00:06:00 •Connecting to our data source: 00:07:00 •Editing rows: 00:08:00 •Changing data types: 00:08:00 •Replacing values: 00:03:00 •Close & Apply: 00:03:00 •Connecting to a csv file: 00:03:00 •Connecting to a web page: 00:05:00 •Extracting characters: 00:06:00 •Splitting & merging columns: 00:09:00 •Creating conditional columns: 00:06:00 •Creating columns from examples: 00:09:00 •Merging Queries: 00:17:00 •Pivoting & Unpivoting: 00:06:00 •Appending Queries: 00:08:00 •Practice & Solution: Population table: 00:15:00 •The Fact-Dimension-Model: 00:09:00 •Practice: Load the dimension table: 00:04:00 •Organizing our queries in groups: 00:03:00 •Entering data manually: 00:05:00 •Creating an index column: 00:03:00 •Workflow & more transformations: 00:05:00 •Module summary: 00:05:00 •Exercise 1 - Instruction: 00:02:00 •Exercise 1 - Exercise Solution: 00:11:00 •Advanced Editor - Best practices: 00:09:00 •Performance: References vs. Duplicating: 00:10:00 •Performance: Enable / Disable Load & Report Refresh: 00:05:00 •Group by: 00:05:00 •Mathematical Operations: 00:05:00 •Run R Script: 00:15:00 •Using Parameters to dynamically transform data: 00:06:00 •M formula language: Basics: 00:07:00 •M formula language: Values, Lists & Tables: 00:14:00 •M formula language: Functions: 00:13:00 •M formula language: More functions & steps: 00:05:00 •Exercise 2 - Instructions: 00:01:00 •Exercise 2 - solution: 00:05:00 •Understanding the relationship: 00:05:00 •Create & edit relationships: 00:06:00 •One-to-many & one-to-one relationship: 00:06:00 •Many-to-many (m:n) relationship: 00:08:00 •Cross filter direction: 00:06:00 •Activate & deactivate relationships: 00:06:00 •Model summary: 00:03:00 •Exercise 3 Create Model: 00:02:00 •Exercise 3 Solution: 00:02:00 •Our first visual: 00:08:00 •The format tab: 00:12:00 •Understanding tables: 00:10:00 •Conditional formatting: 00:09:00 •The Pie Chart: 00:06:00 •All about the filter visual: 00:13:00 •The filter pane for developers: 00:09:00 •Cross filtering & edit interactions: 00:04:00 •Syncing slicers across pages: 00:07:00 •Creating drill downs: 00:08:00 •Creating drill throughs: 00:07:00 •The tree map visual: 00:07:00 •The decomposition tree: 00:05:00 •Understanding the matrix visual: 00:05:00 •Editing pages: 00:07:00 •Buttons & Actions: 00:09:00 •Bookmarks to customize your report: 00:10:00 •Analytics and Forecasts with line charts: 00:10:00 •Working with custom visuals: 00:07:00 •Get data using R Script & R Script visual: 00:08:00 •Asking questions - Q&A visual: 00:04:00 •Wrap up - data visualization: 00:08:00 •Python in Power BI - Plan of attack: 00:03:00 •Setting up Python for Power BI: 00:03:00 •Transforming data using Python: 00:11:00 •Creating visualizations using Python: 00:08:00 •Violin plots, pair plots & ridge plots using Python: 00:15:00 •Machine learning (BayesTextAnalyzer) using Python: 00:00:00 •Performance & Troubleshooting: 00:03:00 •Introduction: 00:01:00 •Show Empathy & Identify the Requirement: 00:03:00 •Finding the Most Suitable KPI's: 00:02:00 •Choose an Effective Visualization: 00:04:00 •Make Use of Natural Reading Pattern: 00:03:00 •Tell a Story Using Visual Cues: 00:05:00 •Avoid Chaos & Group Information: 00:02:00 •Warp Up - Storytelling with Data: 00:02:00 •Introduction: 00:03:00 •The project data: 00:04:00 •Measures vs. Calculated Columns: 00:15:00 •Automatically creating a date table in DAX: 00:08:00 •CALENDAR: 00:05:00 •Creating a complete date table with features: 00:04:00 •Creating key measure table: 00:03:00 •Aggregation functions: 00:06:00 •The different versions of COUNT: 00:14:00 •SUMX - Row based calculations: 00:09:00 •CALCULATE - The basics: 00:11:00 •Changing the context with FILTER: 00:07:00 •ALL: 00:08:00 •ALL SELECTED: 00:03:00 •ALL EXCEPT: 00:07:00 •How to go on now?: 00:03:00 •Power BI Pro vs Premium & Signing up: 00:04:00 •Exploring the interface: 00:04:00 •Discovering your workspace: 00:03:00 •Connecting Power BI Desktop & Cloud: 00:04:00 •Understanding datasets & reports: 00:03:00 •Working on reports: 00:04:00 •Updating reports from Power BI Desktop: 00:04:00 •Creating and working with workspaces: 00:07:00 •Installing & using a data gateway: 00:13:00 •Get Quick Insights: 00:03:00 •Creating dashboards: 00:04:00 •Sharing our results through Apps: 00:10:00 •Power BI Mobile App: 00:05:00 •Creating the layout for the Mobile App: 00:04:00 •Wrap up - Power BI Cloud: 00:07:00 •Introduction: 00:03:00 •Creating a Row-Level Security: 00:05:00 •Row-Level Security in the Cloud: 00:04:00 •Row-Level Security & Data Model: 00:05:00 •Dynamic Row-Level Security: 00:07:00 •Dynamic Many-to-Many RLS: 00:04:00 •Hierarchical Row-Level Security: 00:13:00 •JSON & REST API: 00:10:00 •Setting up a local MySQL database: 00:14:00 •Connecting to a MySQL database in Power BI: 00:05:00 •Connecting to a SQL database (PostgreSQL): 00:05:00 •Congratulations & next steps: 00:06:00 •The End: 00:01:00 •Resources - Complete Microsoft Power BI 2021: 00:00:00

Complete Microsoft Power BI 2021
Delivered Online On Demand14 hours 25 minutes
£12

Teach Anybody Anything

By The Teachers Training

Teach Anybody Anything is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Teach Anybody Anything and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 02 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Unit 01: Discover How Adults Learn Discover How Adults Learn - Part 1 00:25:00 Discover How Adults Learn - Part 2 00:25:00 Identify Your Learning Style 00:07:00 Unit 02: The Twelve Teaching Tools Capture Every Learner Immediately 00:13:00 Keep Every Learner Engaged 00:12:00 Teach Every Learner Simultaneously 00:10:00 Ensure Everyone 'Gets It' 00:16:00 Workbook 00:36:00

Teach Anybody Anything
Delivered Online On Demand2 hours 24 minutes
£27.99

Understanding Autism Course - CPD Accredited

By Training Tale

Autism: Autism Course Online This Autism: Autism Course allows you to acquire new skills and expand your professional knowledge from the comfort of your own home at your own speed. This Autism: Autism Course has been expertly created for you to complete through distance e-learning and achieve a professional certificate without leaving your house! Enroll in our Autism: Autism Course today to gain access to high-quality training modules covering a wide range of important topics that will help you get your dream job! Special Offers of this Autism: Autism Course This Autism: Autism Course includes a FREE PDF Certificate. Lifetime access to this Autism: Autism Course Instant access to this Autism: Autism Course Get FREE Tutor Support from Monday to Friday in this Autism: Autism Course Main Course: Level 3 Certificate in Understanding Autism Other Courses of Autism: Autism Course Course 01: Primary Teaching Diploma Course 02: Speech & Language Therapy Course 03: ADHD Awareness Training Course 04: Dyslexia Awareness [ Note: Free PDF certificate as soon as completing the Autism: Autism Course] Autism: Autism Course Online Industry Experts Designed this Autism: Autism Course into 06 detailed modules. Course Curriculum of Understanding Autism Course Module 01: Autism in Context Module 02: Positive Behavioral Support for Individuals with Autism Module 03: Understand Support and Management of Transitions for Individuals with Autism Module 04: Therapeutic Interventions and Support Available for Individuals with Autism and Co-occurring Conditions Module 05: Communication and Social Interaction with Individuals with Autism Module 06: Safeguarding and Resilience in Autism Assessment Method of Autism After completing each module of the Autism: Autism Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Autism After completing the MCQ/Assignment assessment for this Autism: Autism Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Autism: Autism Course Online This Autism: Autism Course is ideal for - Anyone who is already working in this sector. Special Note: Our Autism Training Diploma Course is not a regulated course. To get Qualified, you may choose the following options: Level 2 Certificate in Understanding Autism (RQF) NCFE Level 2 Certificate in Understanding Autism Level 3 Certificate in Understanding Autism (RQF) Certificate in understanding autism (QCF) Level 3 Certificate in Understanding Autism (QCF) Understanding Autism Level 2 Course (RQF) Level 2 Certificate in Understanding Autism (QCF) Level 3 Certificate in Understanding Autism (NCFE) Requirements Autism: Autism Course Online Students who intend to enrol in this Autism: Autism Course must meet the following requirements: Autism: Good command of the English language Autism: Must be vivacious and self-driven. Autism: Basic computer knowledge Autism: A minimum of 16 years of age is required. Career path Autism: Autism Course Online This Autism: Autism Course will lead to a competitive advantage and open the door to a wide range of career opportunities. Certificates Certificate of completion Digital certificate - Included

Understanding Autism Course - CPD Accredited
Delivered Online On Demand28 hours
£12

Pharmacy Technician & Pharmacy Assistant (Mega bundle)

By Training Tale

This Pharmacy Technician & Pharmacy Assistant course is customised only for you! Do you want to advance your career in the healthcare industry? Or, are you looking for a way to contribute to community health care without performing clinical duties? If you're considering a career in the pharmaceutical industry, then you've come to the right place. This course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. By enrolling on our course, you will become familiar with the roles and responsibilities of a Pharmacy Assistant or Technician. This comprehensive Pharmacy Technician & Pharmacy Assistant course will teach you the fundamental techniques of a Pharmacy worker and how to successfully counsel and diagnose a patient. You will also gain experience in the practice of prescribing and dispensing medication, as well as stock control and inventory management. Along with this, you will gain knowledge of medical health and safety standards and security protocols associated with legal drugs. Enrol in this course now and start your career in the UK's healthcare sector. Learning Outcomes Learning Outcomes After completing the course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Why Choose this Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Pharmacy Technician & Pharmacy Assistant Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Pharmacy Technician & Pharmacy Assistant Bundle Course Course 01: Pharmacy Assistant & Technician Course 02: Healthcare Management Training Course 03: Level 3 Diploma in Healthcare Support Course 04: Level 2 Award in Nutrition and Health Course 05: Ambulance Care Assistant Course 06: Level 3 Award in Health and Social Care Course Course 07: Level 6 Diploma in Health and Social Care Management Course 08: Paediatric First Aid Course 09: Nursing & Prescribing Course 10: Diploma in Nurse Prescribing ***Other Benefits of this Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the course] Course Curriculum of Pharmacy Technician & Pharmacy Assistant Module 1: An Overview of Pharmacy Assistant and Technician Module 2: Understanding the Pharmacy Assistant Patient Counselling Guide Module 3: Understanding Communication in Pharmacy Settings Module 4: Understanding the Pharmacy Team and Practices Module 5: Understanding Prescription and Dispensing in Pharmacies Module 6: Understanding Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 7: Understanding Inventory Control and Management in Pharmacies Module 8: Understanding Standard Operating Procedures (SOPs) Module 9: Understanding Health and Safety Risks Assessment and Pharmaceutical Terminology ----------------------- Assessment Method After completing each module of this course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for those interested in becoming pharmacy technicians or those looking to make a career in the medical field. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This qualification is beneficial for any healthcare profession or career from any industry you are in, such as: Pharmacist's Assistant Pharmacy Technician Hospital Clerk Pharmacist Certificates Certificate of completion Digital certificate - Included

Pharmacy Technician & Pharmacy Assistant (Mega bundle)
Delivered Online On Demand4 days
£102

Overview of Life Coaching In the bustling world of personal development, life coaching stands as a beacon of transformation in the UK. Recent years have seen a surge in individuals seeking clarity, direction, and empowerment, leading to a burgeoning demand for skilled life coaches.  With the UK's rich tapestry of diverse needs, this Life Coaching Course offers you the chance to tap into a market rife with opportunities. Harnessing essential coaching tools, from understanding emotional intelligence to mastering body language, this Course curriculum offers an enriching journey into the world of life coaching, readying you to make a real difference. This Life Coaching Course covers the following topics: Understand the fundamental principles of life coaching. Gain insights into self-awareness and managing core beliefs. Differentiate between life coaching types and their unique attributes. Enhance emotional intelligence and body language techniques. Establish structures for client work, including goal-setting. Learn about ethical considerations and business development in coaching. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Life Coaching course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Life Coaching is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Life Coaching course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Life Coaching Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Life Coaching: The Purpose and Fundamentals Life Coaching: The Purpose and Fundamentals 00:48:00 Module 02: Develop Your Self-Awareness Develop Your Self-Awareness 00:52:00 Module 03: The Development of Core Beliefs and Managing Fears The Development of Core Beliefs and Managing Fears 00:47:00 Module 04: Life Coaching Types and Key Attributes of a Life Coach Life Coaching Types and Key Attributes of a Life Coach 01:00:00 Module 05: Understanding Emotional Intelligence Understanding Emotional Intelligence 00:44:00 Module 06: Body Language and Communication Techniques Body Language and Communication Techniques 00:44:00 Module 07: A Structure for Client Work and Goal Setting A Structure for Client Work and Goal Setting 00:38:00 Module 08: Basic Principles for Business Development and Growth Basic Principles for Business Development and Growth 00:54:00 Module 09: The Ethical Coach: Protect Yourself and Your Clients The Ethical Coach: Protect Yourself and Your Clients 00:48:00

Life Coaching
Delivered Online On Demand7 hours 15 minutes
£20

SERU Training Course

By Training Tale

This SERU Training Course designed to provide a general summary of the legislation, licence conditions, and taxi licensing policy requirements that apply to you as a Private Hire Driver. This handbook contains safety, equality and regulatory information for London private hire vehicle drivers. TfL establishes licensing requirements and standards and is also responsible for ensuring that licensees follow the law. PHVs play a significant role in delivering passenger transport services in London, and it is important that TfL standards ensure the safety of passengers and other road users. It is also essential that all licensed PHV drivers provide their passengers with a professional service. TfL expects drivers to provide excellent customer service, drive clean and well-maintained licensed vehicles, and follow all traffic laws. This SERU Training Course contains vital information to assist you in providing your passengers with the safe and professional service they expect. It also discusses your responsibilities as a PHV driver. It is essential that both new licence applicants and existing PHV drivers understand all of the information in this handbook. Learning Outcomes After completing this SERU Training, you will be able to: Gain a thorough understanding of London PHV driver licensing . Understand licensing requirements for PHVs. Know how to carry out private hire journeys. Know how to stay safe. Understand driver behaviour. Gain in-depth knowledge of driving and parking in London. Know how to drive safely. Gain a solid understanding of equality and disability. Know how to safeguard children and adults at risk . Understand ridesharing. Why Choose TFL - SERU Training from Us Online Course 24/7 access Repeat as many times as you like! 8 Weeks of unlimited access! Multichoice and sentence completion questions Exam(s) / assessment(s) is included in price 24/7 support via live chat, phone call or email. The SERU Training course follows all Ten sections of the PHV Drivers handbook which will be explained in detail: [Section 1] London PHV Driver Licensing [Section 2] Licensing Requirements for PHVs [Section 3] Carrying out Private Hire Journeys [Section 4] Staying Safe [Section 5] Driver Behaviour [Section 6] Driving and Parking in London [Section 7] Safer Driving [Section 8] Being Aware of Equality and Disability [Section 9] Safeguarding Children and Adults at Risk [Section 10] Ridesharing 🡆🡆Special Note: Please be informed that this is a knowledge based Private Hire Vehicle Driver's Handbook and does not qualify you to be a Private Hire Vehicle Driver. Assessment To pass the MCQ exam you need to get 100% marks. Once you complete the TFL - Private Hire Vehicle Driver's Handbook, you will be qualified to request your certification. Certification After completing the assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This SERU Training is ideal for both new licence applicants and existing PHV drivers. Requirements SERU Training There are no specific requirements for this SERU Training course because it does not require any advanced knowledge or skills. Students who intend to enrol in this SERU Training course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required

SERU Training Course
Delivered Online On Demand4 hours
£59

Advanced Call Centre Skills Training

4.3(43)

By John Academy

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Call Centre Skills Training
Delivered Online On Demand20 hours 15 minutes
£19

CPD Accredited Programming Course for Beginners

By iStudy UK

There is a high demand for programming aptitudes universally, and not only for developers, programming is essential in every career path way. Add the right technical skills to your resume so you can pursue a more fulfilling career. Our Programming course is ideal for Complete Beginners as well as experienced programmers who want to make Big in the software industry. This comprehensive course will help you get your dream job and achieve unparalleled growth in your career. In this course, you will be introduced to all the basics of programming, and by the end of this course, you will be able to push the limits of what can be done in Scratch. You will learn about sprites, about code blocks that control them, about useful elements like sounds, randomization, sensing, and lots more. While the environment is easy to learn in, what you will learn will be amazing. Course Highlights CPD Accredited Programming Course for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed CPD Accredited Programming Course for Beginners into 21 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 17 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose CPD Accredited Programming Course for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? CPD Accredited Programming Course for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our CPD Accredited Programming Course for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction To Programming 01:00:00 How To Write A Program 01:00:00 The List Of Programming Languages 00:30:00 Selecting The Right Compiler 00:30:00 What Is An Interpreter 00:30:00 How To Write A Program With An Editor 01:00:00 The Functions Of A Debugger 01:00:00 Build Strong Components For Programming 00:15:00 Profiling And Optimizing Your Program 01:00:00 Installing Your Program 00:15:00 BASIC Programming Language 01:00:00 Getting Started with BASIC Programming Language 01:00:00 BASIC Overview of BASIC Components 01:00:00 BASIC Special Variables 01:00:00 BASIC Probability Functions 01:00:00 Filtering the Data Set or Splitting the Data Set 01:00:00 DATA Blocks 01:00:00 DELETE Statement 01:00:00 FOR...NEXT Statement 01:00:00 IF. . . THEN Statement 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- CPD Accredited Programming Course for Beginners 00:20:00 Final Exam Final Exam- CPD Accredited Programming Course for Beginners 00:20:00

CPD Accredited Programming Course for Beginners
Delivered Online On Demand17 hours 55 minutes
£25

From Resisting Agile to Yes, Agile! - Where Have You Been All My Life?

By IIL Europe Ltd

From Resisting Agile to Yes, Agile! - Where Have You Been All My Life? If you're working in an Agile environment, does the following sound familiar? You feel trapped in an agile wrong environment where there's constant resistance - and no way out? Everyone is looking for a magic pill to fix all issues and get answers, right away? There are toxic behaviours, resistance, and it feels like you're always fighting to help? If you answered yes, then you may be in an Agile Wrong environment! Are you ready for change? Change for yourself, your teams, and your organization? Then buckle up and let's move from the agile wrong mindset and environment to a yes agile where have you been all my life environment. Key takeaways include: Recognize when you are in the wrong environment and what do do about it Taking a deep dive into organizational and team cultures and how to enter them as an agile coach Make sense of the language and actions of different culture systems, their capabilities, and how to move teams from one system to the next

From Resisting Agile to Yes, Agile! - Where Have You Been All My Life?
Delivered Online On Demand45 minutes
£15

Leadership & Management - 30 CPD Courses Bundle!

By NextGen Learning

Get ready for an exceptional online learning experience with the Leadership & Managementbundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Leadership & Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Leadership & Management package has something for everyone. As part of the Leadership & Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Leadership & Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Leadership & ManagementCPD Accredited Courses: Course 01: Leadership and Management Course Course 02: Building a Foundation for Leadership Success Course 03: Inspirational Leadership Skills: Practical Motivational Leadership Course 04: Creating an Innovation Culture Course 05: Day-to-Day Leadership Course 06: The Principles of Ethical Leadership Course 07: Leadership Skills For Organisational Development Course 08: Foundations of Leadership and Negotiation Skills Development Course 09: Supervisor Training Course 10: UK Employment Law Course 11: Delegation Skills Course 12: Personal Development Masterclass Course 13: Emotional Intelligence and Human Behaviour Course 14: Team Management Level 5 Course 15: Talent Management Level 3 Course 16: Diary Management Course 17: Business Management Course 18: Administrative Management Course 19: Project Management Course 20: Courageous Communication Strategies for Lead Course 21: Body Language Masterclass Communication Through Movement Course 22: Public Speaking: Presentations like a Boss Course 23: Equality, Diversity and Discrimination Course 24: Workplace Productivity Training Course 25: Legal Secretary and Office Skills Diploma Course 26: Conflict Resolution Course 27: Workplace Stress Management Course 28: Diploma in Risk Management Level 7 Course 29: Dealing With Difficult People In Life & Work Course 30: Decision-Making in High-Stress Situations What will make you stand out? Upon completion of this online Leadership & Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership & Management bundle After successfully completing the Leadership & Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this title bundle The online test with immediate results You can study and complete the Leadership & Management bundle at your own pace. Study for the Leadership & Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Leadership & Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Leadership & Management, a rich anthology of 30 diverse courses. Each course in the Leadership & Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisLeadership & Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Leadership & Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Leadership & Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Leadership & Management bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Leadership & Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Leadership & Managementbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Leadership & Management - 30 CPD Courses Bundle!
Delivered Online On Demand5 days
£199