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How is your company's customer service? Would you say that your customers are fully satisfied? Are they over the moon excited about your business and excited with every interaction that they have with you? Or is there any room to improve? Maybe your customer service is ordinary to good, but there are always going to be some unhappy customers, right? This Customer Service Skills training will examine all types of clients and how you can serve them better and improve yourself in the process. You will acquire a valuable skill set including in-person customer service and over-the-phone etiquettes, coping with demanding clients and generating re-occurring profit from return customers. Course Highlights Mastering Art of Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Art of Customer Service into 5 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering Art of Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering Art of Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering Art of Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Mastering Art of Customer Service 00:20:00 Final Exam Final Exam-Mastering Art of Customer Service 00:20:00

Register on the Marketing and Communication Assistant today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Marketing and Communication Assistant is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Marketing and Communication Assistant Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Marketing and Communication Assistant, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Basics of Marketing Basics of Marketing 00:46:00 Module 02: The Marketing Process The Marketing Process 00:49:00 Module 03: Strategic Planning for Marketing Strategic Planning for Marketing 00:12:00 Module 04: Market Segmentations Market Segmentations 00:52:00 Module 05: Consumer Buying Behaviour Consumer Buying Behaviour 01:14:00 Module 06: Marketing Research Marketing Research 00:48:00 Module 07: Marketing Channels Marketing Channels 01:18:00 Module 08: Strategic and Marketing Analysis Strategic and Marketing Analysis 00:13:00 Module 09: Integrated Marketing Communications Integrated Marketing Communications 01:00:00 Module 10: Business Telephone Skills Business Telephone Skills 00:21:00 Module 11: Business Etiquette Business Etiquette 00:19:00 Module 12: Business Writing Skills Business Writing Skills 00:25:00 Module 13: Communication Skills Communication Skills 00:19:00 Mock Exam Mock Exam- Marketing and Communication Assistant 00:20:00 Final Exam Final Exam- Marketing and Communication Assistant 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Design Management In Construction Engineering bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Design Management In Construction Engineering related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Design Management In Construction Engineering bundle will help you build a solid foundation to become a proficient worker in the sector. This Design Management In Construction Engineering Bundle consists of the following 25 CPD Accredited Premium courses - Course 01 :Read Construction & Structural Drawing Like Expert Course 02 :Diploma in Construction Management Course 03 :Quantity Surveyor Diploma Course 04 :Building Surveyor Course 05 :Land Surveying Course 06 :Bricklaying Course 07 :Construction Cost Estimation Diploma Course 08 :Construction Estimation using RSMeans Course 09 :Construction Cost Estimation Using Xactimate Course 10 :Cost Estimation for Multiplex Building Using Xactimate Course 11 :Property Law and Legislation Course 12 :Construction Industry Scheme (CIS) Course 13 :WELL Building Standard Course 14 :LEED V4: Building Design and Construction Course 15 :LEED V4 - Building Design and Construction Course 16 :Architectural Studies Course 17 :AutoCAD Programming using C# with Windows Forms Course 18 :CAD Design Course: Assemblies, Modelling And Civil Drawings Course 19 :Autocad Electrical Design Course 20 :Rendering AutoCAD Drawings in Photoshop Course 21 :Solidworks Foundation Training Course 22 :Interior Design Professional Diploma Course 23 :Professional Interior Design & Construction Course 24 :Construction Safety Course 25 :Fire Safety | Online Course 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Learning Outcome This tailor-made Design Management In Construction Engineering bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Design Management In Construction Engineering Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course for free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Design Management In Construction Engineering bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Design Management In Construction Engineering Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Level 3 Teaching Assistant (RQF) Recognised Qualification & SEN Certificate Course Have a passion for teaching but don't know how to get further with it? Turn it into your power and make significant developments to thousands of lives! This certificate course is the ideal course for you. Our Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools is designed in a way that covers everything you require as well as what the specification desires. This Level 3 Teaching Assistant Qualification (RQF) is additionally enhanced by the free SEN course so that you can deal with a wide range of individuals that need different special educational needs. This Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools qualification is regulated by Ofqual and awarded by Focus Awards, ensuring you gain great competency and achieve all learning outcomes successfully to achieve acknowledgement through a certificate awarded by the awarding body. You will develop the essential skills that you require to gain a kick start as a professional teaching assistant. You will also get the opportunity to gain a CPD accredited SEN certificate with this qualification. Enrol now and grab hold of a valuable certificate to get further with your career. Qualification Summary Qualification Type: Focus Awards Level 3 Award Qualification Title: Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools Level: 3 Guided Learning Hours: 80 Total Qualification Time (TQT): 120 Qualification Number (QN): 601/6103/6 Why This Qualification? Make promising advancements in your career - Our regulated qualification holds immense value, allowing you to climb up the ladder to success in no time. Upgrade your skillset - Gain the skills to become the best in your role and add more value to your current educational profile. Enhance credibility - Regulated by Ofqual and awarded by Focus Awards, value is added to your educational profile. Make changes to your career - Gain unique knowledge to transform your career. Cost-Efficient - With Apex Learning, you can enjoy savings of up to 80% on your educational investment. ****Qualification Curriculum**** **Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools ** To be awarded this qualification, a learner must achieve 12 credits from the following 4 mandatory units. Communication and professional relationships with children, young people and adults Schools as Organisations Understand Child and Young Person Development Understand how to safeguard the well-being of children and young people ***FREE Courses*** Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Course Duration Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 80. Total Qualification Time (TQT) is 120 hours. The total credit value for this qualification is 12. Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorials or supervision of a learner, tutor, trainer or other education providers. Method of Assessment Assessment is done internally and externally assured by Focus Awards. Each learner will create a portfolio of evidence demonstrating achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Certification Successful candidates will be awarded a Level 3 Award in Teaching Assistant from Focus Awards You will also get a CPD Accredited SEN Certificate alongside this qualification. Progression Level 3 Certificate in Supporting Teaching and Learning in Schools Level 3 Certificate in Cover Supervision of Pupils in Schools Level 3 Diploma in Specialist Support for Teaching and Learning in Schools Intermediate/Advanced Level Apprenticeship in Supporting Teaching and Learning in Schools Who is this course for? Level 3 Teaching Assistant (RQF) Requirements There are no specific entry requirements for this qualification. Focus Awards does not set any other entry requirements, but training providers or colleges may have their own guidelines. Career path After receiving the Focus Awards Level 3 Award in Supporting Teaching and Learning in Schools certification, you would be eligible to function as a competent professional as: Senior Teaching Assistant Senior Learning Support Assistant Senior Special Educational Needs Assistant

Blending Concepts for Success Have you ever finished a Release Planning Meeting thinking everyone understood the features to be built but found out halfway through the third (3) sprint that was not the case? Clearly understood Stories is key to building a solid sprint. Blending Lean UX with Agile Scrum will provide usable techniques to enhance clarity so Agile teams can select stories they understand. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

This PMI-RMP Certification Training will help you master the processes of risk management and the structured and objective approach to addressing uncertainty in projects. You will learn how to conduct risk planning, identification and analysis, and control both known and unknown risks in projects.

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

Understanding the responsibilities and legal requirements surrounding workplace health and safety is essential for any organisation. This RIDDOR Training course offers a clear and concise guide to reporting work-related incidents in line with UK regulations. Participants will gain a solid grasp of key health and safety laws, learn effective management techniques to reduce workplace risks, and explore the specifics of RIDDOR—The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations. By focusing on how to identify and report incidents correctly, this course supports safer, more transparent working environments. Designed for individuals across various sectors, this online course delivers essential knowledge without the need for physical attendance. The modules provide straightforward explanations of risk assessments, common hazards, and managerial duties relating to health and safety. Whether you are a business owner, manager, or health and safety professional, this training offers vital insights to ensure appropriate incident reporting, helping organisations maintain legal obligations while fostering safer workplaces. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Construction Worker profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 1: Health and Safety at Work and the Laws Module 2: Managing for Health and Safety Module 3: Risk Assessment and Common Risks Module 4: RIDDOR Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the RIDDOR Training - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this RIDDOR Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The RIDDOR Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our RIDDOR Training - CPD Accredited training.

Dive into the essential knowledge of computer maintenance with this expertly designed CPD-accredited course. Perfect for anyone looking to deepen their understanding of computer hardware and software, the course covers every crucial aspect—from assembling a PC to managing software installations and networking fundamentals. Whether you're interested in general computer upkeep or aspiring to build a gaming PC, this course guides you through the key components that keep systems running smoothly and efficiently. Throughout the modules, you will explore the anatomy of computers, including input and output devices, alongside a detailed examination of hardware parts. The course also explains networking basics, helping you grasp how devices connect and communicate. Maintenance techniques are highlighted to ensure optimal performance and longevity of computers. Delivered entirely online, this course offers flexible learning without the need for physical attendance, making it ideal for busy professionals and enthusiasts alike. Course Curriculum: Module 01: Introduction to Computer & Building PC Module 02: Overview of Hardware and Parts Module 03: Building the Computer Module 04: Input and Output Devices Module 05: Software Installation Module 06: Computer Networking Module 07: Building a Gaming PC Module 08: Maintenance of Computers Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Computer Maintenance - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Computer Maintenance - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Computer Maintenance - CPD Accredited training.

Do you want to take your Photoshop skills to the next level? If so, then the Advanced Photoshop Masterclass is for you! This course will teach you everything you need to know to create professional-grade graphic designs from scratch to finish.