Getting to grips with GCSE History At GLA Tutors, we are dedicated to helping students excel in their GCSE History examinations. Our experienced tutors are passionate about history and committed to providing comprehensive support aligned with the AQA examination board's specification. Let's explore the breakdown of the AQA GCSE History specification: Paper 1: Understanding the Modern World This paper focuses on key historical events and developments from the 20th century. Our tutors will guide students through topics such as the origins of World War I, the Treaty of Versailles, the rise of Hitler and the Nazis, the Cold War, and the civil rights movement. We provide in-depth analysis, engaging discussions, and access to a wide range of historical sources to help students develop a deep understanding of these crucial events. Paper 2: Shaping the Nation In this paper, students will explore the history of Britain from medieval times to the present day. Our tutors will delve into topics such as the Norman Conquest, the Tudors, the Industrial Revolution, the British Empire, and the impact of immigration. We provide comprehensive guidance on key historical figures, significant events, and the social, political, and economic changes that shaped the nation. Through interactive lessons and engaging activities, we help students develop a strong grasp of British history. Historical Investigation This component allows students to conduct an in-depth investigation on a topic of their choice. Our tutors will provide guidance on selecting a suitable topic, conducting research, analysing sources, and presenting findings. We help students develop critical thinking skills, research methodology, and the ability to construct coherent and well-supported arguments. This component allows students to develop their historical research skills while exploring a topic of personal interest. At GLA Tutors, we foster a supportive and inclusive learning environment, where students can explore and deepen their understanding of history. Our tutors provide personalised one-on-one sessions, group discussions, and access to a range of learning resources to cater to each student's unique needs. Beyond the specification, we encourage critical thinking, historical empathy, and the ability to analyse and interpret historical sources. We also focus on developing strong exam techniques, essay writing skills, and effective revision strategies to maximise exam success. Join us at GLA Tutors and embark on a transformative journey in GCSE History. Our tutors are here to guide you towards academic excellence, a deeper appreciation for the past, and the ability to critically analyse historical events and their impact on the world today. Feel free to explore our website for more information or reach out to us with any questions you may have. We can provide assistance for everything you need to prepare students for exams, including: past papers, mark schemes and examiners’ reports specimen papers and mark schemes for new courses exemplar student answers with examiner commentaries high quality revision guides
Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!
Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!
Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!
Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!
Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!
SEN Teaching Assistant Diploma with Autism, ADHD, Dyslexia & Dysphagia Awareness Empower your teaching career with our comprehensive SEN Teaching Assistant Diploma. Specialize in supporting students with Autism, ADHD, Dyslexia, and Dysphagia. Become an expert SEN Teaching Assistant and champion inclusive education. Learning Outcomes: Comprehend the intricacies of SEND as an SEN Teaching Assistant. Apply the SEND Code of Practice as an SEN Teaching Assistant. Utilise effective classroom strategies as an SEN Teaching Assistant. Implement educational psychology in teaching as an SEN Teaching Assistant. Understand Autism Spectrum Disorder (ASD) to support as an SEN Teaching Assistant. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from SEN Teaching Assistant Diploma: Understanding SEND: Delve into the foundations of special educational needs and disabilities crucial for an SEN Teaching Assistant. SEND Code of Practice - 0 to 25 Years: Explore the legal and practical frameworks guiding SEN Teaching Assistants. An Overview of Teaching Assistant: Review the general role and responsibilities expected of a Teaching Assistant with a focus on SEN. Working in The Classroom: Gain practical strategies for effective classroom management as an SEN Teaching Assistant. Educational Psychology: Apply principles of educational psychology to support diverse learning needs as an SEN Teaching Assistant. Phonics Teaching: Develop phonics teaching skills to enhance reading development, particularly useful for SEN Teaching Assistants. Learn about Autism Spectrum Disorder (ASD): Acquire foundational knowledge about ASD for a nuanced approach to support as an SEN Teaching Assistant. Types of Autism: Identify the various manifestations of autism to tailor support as an SEN Teaching Assistant. Symptoms of Autism: Recognise symptoms of autism to provide timely interventions as an SEN Teaching Assistant. Autism Awareness: Promote understanding and best practices in autism support as an SEN Teaching Assistant. Fundamentals of ADHD: Understand the core concepts of ADHD and its impact on learning for an SEN Teaching Assistant. ADHD Management Strategies: Implement effective management strategies for ADHD in the classroom as an SEN Teaching Assistant. Identification of Dyslexia: Learn how to identify signs of dyslexia for targeted teaching support as an SEN Teaching Assistant. Treatment of Dyslexia: Explore treatment and support strategies for dyslexic students as an SEN Teaching Assistant. Teaching Dyslexics: Adapt teaching methods to meet the needs of dyslexic learners as an SEN Teaching Assistant. Speech & Language Therapist: Understand the role of speech and language therapy in supporting communication as an SEN Teaching Assistant. Speech Language Pathologist: Learn about the interventions used by speech-language pathologists that an SEN Teaching Assistant can apply in educational settings.
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Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations