Name: English Grammar and Functional Skills English at QLS Level 3 & 5
Price: 300 GBP
Availability: InStock

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This Advanced Diploma in Customer Service course will teach you everything need to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learned to deal with challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why choose this course</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Earn an e-certificate upon successful completion.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible, informative modules taught by expert instructors</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Study in your own time, at your own pace, through your computer tablet or mobile device</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Benefit from instant feedback through mock exams and multiple-choice assessments</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get 24/7 help or advice from our email and live chat teams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Full Tutor Support on Weekdays</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Design</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">You are taught through a combination of</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Video Lessons</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Online study materials</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Mock exams</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Multiple-choice assessment</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of Achievement</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only &pound;119. Please note that overseas students may be charged an additional &pound;10 for postage.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certificate of Achievement from Janets</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of &pound;9.99 and PDF Certificate at &pound;4.99.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Endorsement</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider can advise you on any further recognition, for example, progression routes into further and higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Method of Assessment</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme-endorsed certificate of achievement.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for you and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Executive</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Who We Are and What We Do&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Establishing Your Attitude&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identifying and Addressing Customer Needs&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Generating Return Business&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In-Person Customer Service&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Giving Customer Service over the Phone&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Providing Electronic Customer Service&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Recovering Difficult Customers&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding When to Escalate&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CRM</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Introduction to Customer Relationship Management (CRM)&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CRM Fundamentals&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CRM Strategies&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Data Analysis in CRM&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CRM Databases&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Deepening Customer Relationship&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Handling Customer Complaints&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Future of CRM</span></li></ul>

This Advanced Diploma in Customer Service course will teach you everything need to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learned to deal with challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.
Why choose this course
Earn an e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video Lessons
Online study materials
Mock exams
Multiple-choice assessment
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage.
CPD Certificate of Achievement from Janets
Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Endorsement
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider can advise you on any further recognition, for example, progression routes into further and higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
To complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme-endorsed certificate of achievement.
To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for you and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.
Course Contents
Customer Service Executive
Who We Are and What We Do
Establishing Your Attitude
Identifying and Addressing Customer Needs
Generating Return Business
In-Person Customer Service
Giving Customer Service over the Phone
Providing Electronic Customer Service
Recovering Difficult Customers
Understanding When to Escalate
CRM
Introduction to Customer Relationship Management (CRM)
CRM Fundamentals
CRM Strategies
Data Analysis in CRM
CRM Databases
Deepening Customer Relationship
Handling Customer Complaints
Future of CRM

Janets

Customer Care

Customer Service

Customer Relations

Customer Success (CS)

Transform your customer service expertise with our Advanced Diploma in Customer Service. Gain a comprehensive understanding of industry best practices, advanced communication strategies, and cutting-edge customer-centric approaches. Elevate your skills, boost customer satisfaction, and propel your career to new heights. Enroll now for a specialized program designed to empower you with the knowledge and tools needed to excel in the dynamic world of customer service.

Advanced Diploma In Customer Service

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">***24 Hour Limited Time Flash Sale*** <br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"> Nursing, Phlebotomy &amp; Medical Terminology Admission Gifts  <br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Nursing, Phlebotomy &amp; Medical Terminology courses. At <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">UKHF Online</strong>, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Nursing, Phlebotomy &amp; Medical Terminology. Whether you&#39;re a student, recent graduate, or job seeker, our Nursing, Phlebotomy &amp; Medical Terminology bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of the Nursing, Phlebotomy &amp; Medical Terminology Bundle:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Nursing, Phlebotomy &amp; Medical Terminology bundle, providing you with industry-recognized qualifications. Plus, you&#39;ll receive a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">free hardcopy certificate</strong> for each of these courses.</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QLS Course 01: Nursing</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> QLS Course 02: Medical Terminology Training</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> QLS Course 03: Phlebotomist Training</strong></li></ul></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01:</strong> Control and Administration of Medicines Online Training Course</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02:</strong> Safe Handling of Medicines</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03:</strong> Medical Transcription</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04:</strong> Medical Law</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05:</strong> Medical Lab Technician</li></ul></ul><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">In Addition, you&#39;ll get <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01:</strong> Professional CV Writing</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02:</strong> Job Search Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04:</strong> Professional Diploma in Stress Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05:</strong> Complete Communication Skills Master Class</li></ul><li fr-original-style="" style="box-sizing: border-box;">Convenient Online Learning: Our Nursing, Phlebotomy &amp; Medical Terminology courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes of the Nursing, Phlebotomy &amp; Medical Terminology Bundle:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Master the foundational principles and techniques of Nursing, Phlebotomy &amp; Medical Terminology.</li><li fr-original-style="" style="box-sizing: border-box;">Develop advanced proficiency in Nursing, Phlebotomy &amp; Medical Terminology methodologies and strategies.</li><li fr-original-style="" style="box-sizing: border-box;">Acquire in-depth knowledge of the latest trends and advancements in Nursing, Phlebotomy &amp; Medical Terminology.</li><li fr-original-style="" style="box-sizing: border-box;">Enhance your problem-solving and critical thinking abilities within the context of Nursing, Phlebotomy &amp; Medical Terminology.</li><li fr-original-style="" style="box-sizing: border-box;">Cultivate strong communication and collaboration skills essential for success in Nursing, Phlebotomy &amp; Medical Terminology.</li></ul> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Nursing, Phlebotomy &amp; Medical Terminology bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Nursing, Phlebotomy &amp; Medical Terminology. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What&#39;s more, we are proud to offer free hardcopy certificates for each course within the Nursing, Phlebotomy &amp; Medical Terminology bundle, giving you the recognition you deserve.</p> <h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        270 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Aspiring nurses and healthcare professionals</li><li fr-original-style="" style="box-sizing: border-box;">Individuals looking to enhance their knowledge of medical terminology</li><li fr-original-style="" style="box-sizing: border-box;">Customer service representatives and call center agents</li><li fr-original-style="" style="box-sizing: border-box;">Medical transcriptionists and medical lab technicians</li><li fr-original-style="" style="box-sizing: border-box;">Anyone interested in pursuing a career in healthcare</li></ul>
                        </div> <h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Registered Nurse - &pound;24,000 to &pound;38,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Medical Transcriptionist - &pound;18,000 to &pound;30,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Medical Lab Technician - &pound;20,000 to &pound;30,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Customer Service Representative - &pound;17,000 to &pound;25,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Healthcare Administrator - &pound;20,000 to &pound;35,000 per year.</li></ul>
                        </div> <h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;"> Digital certificate</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;"> Hard copy certificate</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>

                        </div>

Unlock Your Future in Nursing and Healthcare!
Enroll now in our exclusive Nursing, Phlebotomy & Medical Terminology program and receive a FREE PDF & Hard Copy Certificate, PDF Transcripts, FREE Student ID, Assessment, Lifetime Access, and Enrolment Letter!
Why Choose Our Bundle?
Kickstart your career with our comprehensive bundle of 8 courses, specially designed for students, recent graduates, and job seekers. Enhance your CV, impress employers, and stand out in the competitive field of Nursing.
Key Features:
3 QLS-Endorsed Courses:
QLS Course 01: Nursing
QLS Course 02: Medical Terminology Training
QLS Course 03: Phlebotomist Training
5 CPD QS Accredited Courses:
Control and Administration of Medicines
Safe Handling of Medicines
Medical Transcription
Medical Law
Medical Lab Technician
FREE Career Boosting Courses:
Professional CV Writing
Job Search Skills
Self-Esteem & Confidence Building
Professional Diploma in Stress Management
Complete Communication Skills Master Class
Convenient Online Learning
Study at your own pace from home with easy online access.
Learning Outcomes:
Master the essentials of Nursing, Phlebotomy, and Medical Terminology.
Develop advanced methodologies in these fields.
Stay updated with the latest trends and advancements.
Enhance problem-solving and critical thinking skills.
Cultivate communication and collaboration skills essential for success in Nursing.
CPD Accreditation
Accumulate 270 CPD hours/points accredited by CPD Quality Standards.
Ideal For:
Aspiring nurses and healthcare professionals
Individuals enhancing their medical terminology knowledge
Medical transcriptionists, lab technicians, and customer service representatives
Career Paths:
Registered Nurse: £24,000 to £38,000/year
Medical Transcriptionist: £18,000 to £30,000/year
Medical Lab Technician: £20,000 to £30,000/year
Healthcare Administrator: £20,000 to £35,000/year
Certificates
Digital Certificate: Included
Hard Copy Certificate: Included
Seize this opportunity to advance your Nursing career today! Enroll in our Nursing, Phlebotomy & Medical Terminology program and take the first step toward your dream in healthcare.

Academy for Health and Fitness

General Nursing

Medical Terminology

Medical Training

Medical Transcription

Nursing & Midwifery

Healthcare Science Assistant

Nursing

Phlebotomy

Medicine & Nursing

Nursing Diploma

Ready to elevate your healthcare career? Join our Nursing, Phlebotomy, and Medical Terminology course! Acquire vital skills for patient care and medical practices. Enroll now and take the first step towards a fulfilling career in healthcare!

Nursing, Phlebotomy & Medical Terminology

<p>Job prospects in the catering industry have been growing steadily over the years, and this trend is expected to continue in the coming years. As a result, there has been a surge in demand for professionals who can manage catering businesses and deliver quality culinary experiences. Are you looking to jumpstart your career in the catering industry or enhance your existing knowledge and skills? Look no further than the Catering Management &amp; Gastronomy Technician (QLS Level 4) bundle.</p><p>This bundle includes two QLS-endorsed courses: Catering Management and UK Cooking and Gastronomy Technician. You will receive hardcopy certificates upon successful completion of these courses. In addition, there are five CPD QS-accredited relevant courses that cover food hygiene and safety, allergen awareness, food microbiology, and cooking and gastronomy. With these courses, you will develop the expertise and knowledge required to succeed in the catering industry.</p><p>With the Catering Management &amp; Gastronomy Technician (QLS Level 4) bundle, you can take your catering career to the next level. Enroll now and gain the knowledge and skills required to succeed in this exciting industry.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Catering - Catering Management at QLS Level 4</li><li><strong>Course 02:</strong> Diploma in Higher Technician in Cooking and Gastronomy at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Level 1 Food Hygiene and Safety</li><li><strong>Course 04:</strong> Food Allergen Awareness Training</li><li><strong>Course 05:</strong> Level 2 Food Hygiene and Safety for Catering</li><li><strong>Course 06:</strong> Food Microbiology</li><li><strong>Course 07:</strong> Higher Technician in Cooking and Gastronomy</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the fundamentals of catering management and gastronomy techniques.</li><li>Gain knowledge of UK cooking and gastronomy trends and practices.</li><li>Develop an understanding of food hygiene and safety regulations.</li><li>Learn about food allergen awareness and microbiology.</li><li>Enhance your cooking and gastronomy skills.</li><li>Develop the ability to manage catering businesses effectively.</li><li>Gain the knowledge and skills required to deliver quality culinary experiences.</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The<strong> Catering Management</strong> course included in the Catering Management &amp; Gastronomy Technician (QLS Level 4) bundle is designed to equip learners with the skills and knowledge required to effectively manage catering businesses. The course covers a range of topics, including food preparation and storage, budget management, team leadership, and customer service. Through this course, learners will develop a deep understanding of the catering industry and the skills required to succeed as catering managers.</p><p>The <strong>UK Cooking and Gastronomy Technician</strong> course included in the Catering Management &amp; Gastronomy Technician (QLS Level 4) bundle is aimed at individuals interested in the culinary arts. The course covers a range of topics, including the history of British cuisine, regional cooking techniques, food presentation, and menu planning. Through this course, learners will develop a comprehensive understanding of UK cooking and gastronomy techniques, as well as the skills required to create quality culinary experiences. With this course, learners will gain the knowledge and expertise needed to excel as gastronomy technicians in the catering industry.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring catering professionals looking to build a career in the industry.</li><li>Existing catering professionals looking to enhance their knowledge and skills.</li><li>Individuals interested in learning about catering management and gastronomy techniques.</li><li>Anyone with a passion for cooking and gastronomy who wants to develop their skills.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Catering Manager: £23,000 - £40,000</li><li>Head Chef: £22,000 - £45,000</li><li>Sous Chef: £20,000 - £30,000</li><li>Pastry Chef: £18,000 - £30,000</li><li>Food and Beverage Manager: £20,000 - £35,000</li><li>Kitchen Manager: £18,000 - £35,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Job prospects in the catering industry have been growing steadily over the years, and this trend is expected to continue in the coming years. As a result, there has been a surge in demand for professionals who can manage catering businesses and deliver quality culinary experiences. Are you looking to jumpstart your career in the catering industry or enhance your existing knowledge and skills? Look no further than the Catering Management & Gastronomy Technician (QLS Level 4) bundle.
This bundle includes two QLS-endorsed courses: Catering Management and UK Cooking and Gastronomy Technician. You will receive hardcopy certificates upon successful completion of these courses. In addition, there are five CPD QS-accredited relevant courses that cover food hygiene and safety, allergen awareness, food microbiology, and cooking and gastronomy. With these courses, you will develop the expertise and knowledge required to succeed in the catering industry.
With the Catering Management & Gastronomy Technician (QLS Level 4) bundle, you can take your catering career to the next level. Enroll now and gain the knowledge and skills required to succeed in this exciting industry.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Diploma in Catering - Catering Management at QLS Level 4
Course 02: Diploma in Higher Technician in Cooking and Gastronomy at QLS Level 4
CPD QS Accredited Courses:
Course 03: Level 1 Food Hygiene and Safety
Course 04: Food Allergen Awareness Training
Course 05: Level 2 Food Hygiene and Safety for Catering
Course 06: Food Microbiology
Course 07: Higher Technician in Cooking and Gastronomy
Learning Outcomes:
Understand the fundamentals of catering management and gastronomy techniques.
Gain knowledge of UK cooking and gastronomy trends and practices.
Develop an understanding of food hygiene and safety regulations.
Learn about food allergen awareness and microbiology.
Enhance your cooking and gastronomy skills.
Develop the ability to manage catering businesses effectively.
Gain the knowledge and skills required to deliver quality culinary experiences.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The Catering Management course included in the Catering Management & Gastronomy Technician (QLS Level 4) bundle is designed to equip learners with the skills and knowledge required to effectively manage catering businesses. The course covers a range of topics, including food preparation and storage, budget management, team leadership, and customer service. Through this course, learners will develop a deep understanding of the catering industry and the skills required to succeed as catering managers.
The UK Cooking and Gastronomy Technician course included in the Catering Management & Gastronomy Technician (QLS Level 4) bundle is aimed at individuals interested in the culinary arts. The course covers a range of topics, including the history of British cuisine, regional cooking techniques, food presentation, and menu planning. Through this course, learners will develop a comprehensive understanding of UK cooking and gastronomy techniques, as well as the skills required to create quality culinary experiences. With this course, learners will gain the knowledge and expertise needed to excel as gastronomy technicians in the catering industry.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Aspiring catering professionals looking to build a career in the industry.
Existing catering professionals looking to enhance their knowledge and skills.
Individuals interested in learning about catering management and gastronomy techniques.
Anyone with a passion for cooking and gastronomy who wants to develop their skills.
 Career path 
Catering Manager: £23,000 - £40,000
Head Chef: £22,000 - £45,000
Sous Chef: £20,000 - £30,000
Pastry Chef: £18,000 - £30,000
Food and Beverage Manager: £20,000 - £35,000
Kitchen Manager: £18,000 - £35,000
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Imperial Academy

Level 4 Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Catering Management & Gastronomy Technician - QLS Level 4

<p>Proper management of retail operations is crucial to the success of any business in the retail industry. It involves overseeing inventory, sales, marketing, and customer service to ensure that customers are satisfied and the business is profitable. On the other hand, warehouse safety is essential for the protection of employees and the efficient operation of the warehouse.</p> <p>Our comprehensive two-course bundle in Retail Management &amp; Warehouse Safety, endorsed by the Quality Licence Scheme (QLS), provides you with the knowledge and skills required to excel in these industries. Our courses are designed to equip you with the essential skills necessary to succeed in the retail and warehouse industries.</p> <p>Both of our courses are endorsed by the Quality Licence Scheme, which is a testament to the quality and rigour of our training. Upon completion of the courses, you'll receive a certificate that is recognised by employers across the retail industry, giving you a competitive edge in your job search or promotion.</p> <p>In addition to these two QLS-endorsed courses, you will also have access to five CPD-QS accredited courses, including Supply Chain Management, Merchandising, Manual Handling Awareness Course, Business Law, and Tax Accounting. These courses are designed to further enhance your skills and knowledge, providing you with a competitive edge in the job market.</p> <p><strong>This bundle comprises the following courses:</strong></p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong>Advanced Diploma in Retail Management at QLS Level 7</li><li><strong>Course 02:</strong>Certificate in Warehouse Safety Training at QLS Level 3</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 03:</strong> Business Law</li><li><strong>Course 04:</strong> Supply Chain Management</li><li><strong>Course 05:</strong> Merchandising</li><li><strong>Course 06:</strong> Tax Accounting</li><li><strong>Course 07:</strong> Manual Handling Awareness Course</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain an in-depth understanding of the retail industry and its management practices.</li><li>Learn how to maintain a safe working environment in a warehouse setting.</li><li>Develop an understanding of supply chain management and its role in the retail industry.</li><li>Understand the principles of merchandising and its significance in a retail business.</li><li>Acquire knowledge of manual handling techniques to prevent workplace injuries.</li><li>Develop a strong understanding of business law and its application in the retail industry.</li><li>Learn the fundamentals of tax accounting and its importance in a retail business.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Retail Management course will provide you with a deep understanding of the retail industry, its management practices, and the essential skills required to excel in this field. You will learn about the various types of retailers, how to manage stock levels, sales techniques, and how to create an effective retail marketing strategy. Our experienced instructors will guide you through these topics, equipping you with the tools and knowledge to become a successful retail manager.</p> <p>In the Warehouse Safety course, you will learn how to maintain a safe working environment in a warehouse setting. This course covers all aspects of warehouse safety, from identifying hazards to implementing safety protocols. You will also learn about the various types of equipment used in warehouses, and how to safely operate and maintain them. By completing this course, you will be equipped with the knowledge and skills to ensure that your workplace is safe for you and your colleagues.</p> <p><strong>Certification</strong></p> <p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p> <p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals interested in pursuing a career in retail management and warehouse safety.</li><li>Retail employees looking to enhance their skills and knowledge.</li><li>Warehouse employees looking to advance their careers.</li><li>Small business owners looking to improve their business management practices.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Retail Manager: £22,000 - £45,000</li><li>Warehouse Manager: £22,000 - £45,000</li><li>Supply Chain Manager: £30,000 - £60,000</li><li>Merchandiser: £18,000 - £40,000</li><li>Business Lawyer: £30,000 - £100,000</li><li>Tax Accountant: £20,000 - £50,000</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Proper management of retail operations is crucial to the success of any business in the retail industry. It involves overseeing inventory, sales, marketing, and customer service to ensure that customers are satisfied and the business is profitable. On the other hand, warehouse safety is essential for the protection of employees and the efficient operation of the warehouse.
Our comprehensive two-course bundle in Retail Management & Warehouse Safety, endorsed by the Quality Licence Scheme (QLS), provides you with the knowledge and skills required to excel in these industries. Our courses are designed to equip you with the essential skills necessary to succeed in the retail and warehouse industries.
Both of our courses are endorsed by the Quality Licence Scheme, which is a testament to the quality and rigour of our training. Upon completion of the courses, you'll receive a certificate that is recognised by employers across the retail industry, giving you a competitive edge in your job search or promotion.
In addition to these two QLS-endorsed courses, you will also have access to five CPD-QS accredited courses, including Supply Chain Management, Merchandising, Manual Handling Awareness Course, Business Law, and Tax Accounting. These courses are designed to further enhance your skills and knowledge, providing you with a competitive edge in the job market.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01:Advanced Diploma in Retail Management at QLS Level 7
Course 02:Certificate in Warehouse Safety Training at QLS Level 3
CPD QS Accredited Courses:
Course 03: Business Law
Course 04: Supply Chain Management
Course 05: Merchandising
Course 06: Tax Accounting
Course 07: Manual Handling Awareness Course
Learning Outcomes:
Gain an in-depth understanding of the retail industry and its management practices.
Learn how to maintain a safe working environment in a warehouse setting.
Develop an understanding of supply chain management and its role in the retail industry.
Understand the principles of merchandising and its significance in a retail business.
Acquire knowledge of manual handling techniques to prevent workplace injuries.
Develop a strong understanding of business law and its application in the retail industry.
Learn the fundamentals of tax accounting and its importance in a retail business.
Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Our Retail Management course will provide you with a deep understanding of the retail industry, its management practices, and the essential skills required to excel in this field. You will learn about the various types of retailers, how to manage stock levels, sales techniques, and how to create an effective retail marketing strategy. Our experienced instructors will guide you through these topics, equipping you with the tools and knowledge to become a successful retail manager.
In the Warehouse Safety course, you will learn how to maintain a safe working environment in a warehouse setting. This course covers all aspects of warehouse safety, from identifying hazards to implementing safety protocols. You will also learn about the various types of equipment used in warehouses, and how to safely operate and maintain them. By completing this course, you will be equipped with the knowledge and skills to ensure that your workplace is safe for you and your colleagues.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Individuals interested in pursuing a career in retail management and warehouse safety.
Retail employees looking to enhance their skills and knowledge.
Warehouse employees looking to advance their careers.
Small business owners looking to improve their business management practices.
 Career path 
Retail Manager: £22,000 - £45,000
Warehouse Manager: £22,000 - £45,000
Supply Chain Manager: £30,000 - £60,000
Merchandiser: £18,000 - £40,000
Business Lawyer: £30,000 - £100,000
Tax Accountant: £20,000 - £50,000
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 3 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Retail Management & Warehouse Safety

<p>Looking for a way to take your administrative skills to the next level? Look no further than our Minute Taking and Document Control Diploma course!</p><p><strong>Endorsed by the Quality Licence Scheme</strong>, this comprehensive course is designed to equip you with the essential knowledge and skills required to excel in administration. Whether you want to enhance your CV or improve your professional development, this course is perfect for you.</p><p>During the course, you will learn the fundamentals of minute-taking and document control, including how to effectively record and distribute minutes, how to create professional documents, and how to manage documentation in accordance with legal and regulatory requirements. Our experienced instructors will guide you through each module of the course, providing practical tips and real-world examples to help you better understand the material.</p><p>Upon completion of the course, you will receive a hardcopy certificate endorsed by the Quality Licence Scheme, providing you with tangible proof of your newly acquired skills and knowledge. This certificate can be used to showcase your achievements to current and future employers, helping you stand out in a crowded job market.</p><p>So what are you waiting for? Sign up for our <strong>Minute Taking and Document Control Diploma</strong> course today and take the first step towards unlocking your full potential in the administration field.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Minute Taking at QLS Level 5</li><li><strong>Course 02:</strong> Certificate in Document Control at QLS Level 3</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Office Skills</li><li><strong>Course 04:</strong> Email Writing Training</li><li><strong>Course 05:</strong> Business Writing</li><li><strong>Course 06:</strong> Meeting Management Online - CPD Accredited</li><li><strong>Course 07:</strong> Microsoft Excel Complete Course 2019</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Develop essential skills for taking accurate and comprehensive minutes in various professional settings.</li><li>Learn how to effectively manage documents and records in accordance with legal and regulatory requirements.</li><li>Improve your email and business writing skills to communicate with colleagues and clients effectively.</li><li>Enhance your office skills, including time management, organisation, and customer service.</li><li>Master the art of meeting management to ensure productive and efficient meetings.</li><li>Gain proficiency in Microsoft Excel, a valuable data analysis and presentation tool.</li><li>Earn a comprehensive diploma that showcases your mastery of these essential skills and sets you apart in the job market.</li></ul><p>The Minute Taking Executive Training and Document Control courses are two essential components of our Minute Taking and Document Control Diploma bundle. The Minute Taking Executive Training course is designed to provide you with the necessary skills and knowledge to take accurate and comprehensive minutes in various professional settings. You will learn how to effectively record and distribute minutes and best practices for preparing for and following up on meetings. The Document Control course, on the other hand, is designed to teach you how to effectively manage documents and records in accordance with legal and regulatory requirements. You will learn how to create, revise, and distribute documents and maintain a document control system that ensures accuracy, accessibility, and security.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will receive not only one but <strong>Two Hard Copy QLS Endorsed Certificates</strong> conveniently <strong>delivered to their doorstep!</strong></p><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Professionals looking to enhance their administrative skills and advance their careers</li><li>Individuals seeking to improve their minute-taking, document control, and general office skills</li><li>Those who want to learn how to manage meetings and communicate with colleagues and clients effectively</li><li>Individuals interested in gaining proficiency in Microsoft Excel</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol this Minute Taking and Document Control Diploma course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle is beneficial for anyone looking to build their career as:</p><ul><li>Administrative Assistant (£18,000 - £25,000 per year)</li><li>Executive Assistant (£25,000 - £35,000 per year)</li><li>Office Manager (£22,000 - £35,000 per year)</li><li>Project Coordinator (£22,000 - £35,000 per year)</li><li>Business Analyst (£25,000 - £50,000 per year)</li><li>Data Analyst (£25,000 - £40,000 per year)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Looking for a way to take your administrative skills to the next level? Look no further than our Minute Taking and Document Control Diploma course!
Endorsed by the Quality Licence Scheme, this comprehensive course is designed to equip you with the essential knowledge and skills required to excel in administration. Whether you want to enhance your CV or improve your professional development, this course is perfect for you.
During the course, you will learn the fundamentals of minute-taking and document control, including how to effectively record and distribute minutes, how to create professional documents, and how to manage documentation in accordance with legal and regulatory requirements. Our experienced instructors will guide you through each module of the course, providing practical tips and real-world examples to help you better understand the material.
Upon completion of the course, you will receive a hardcopy certificate endorsed by the Quality Licence Scheme, providing you with tangible proof of your newly acquired skills and knowledge. This certificate can be used to showcase your achievements to current and future employers, helping you stand out in a crowded job market.
So what are you waiting for? Sign up for our Minute Taking and Document Control Diploma course today and take the first step towards unlocking your full potential in the administration field.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Diploma in Minute Taking at QLS Level 5
Course 02: Certificate in Document Control at QLS Level 3
CPD QS Accredited Courses:
Course 03: Office Skills
Course 04: Email Writing Training
Course 05: Business Writing
Course 06: Meeting Management Online - CPD Accredited
Course 07: Microsoft Excel Complete Course 2019
Learning Outcomes
Develop essential skills for taking accurate and comprehensive minutes in various professional settings.
Learn how to effectively manage documents and records in accordance with legal and regulatory requirements.
Improve your email and business writing skills to communicate with colleagues and clients effectively.
Enhance your office skills, including time management, organisation, and customer service.
Master the art of meeting management to ensure productive and efficient meetings.
Gain proficiency in Microsoft Excel, a valuable data analysis and presentation tool.
Earn a comprehensive diploma that showcases your mastery of these essential skills and sets you apart in the job market.
The Minute Taking Executive Training and Document Control courses are two essential components of our Minute Taking and Document Control Diploma bundle. The Minute Taking Executive Training course is designed to provide you with the necessary skills and knowledge to take accurate and comprehensive minutes in various professional settings. You will learn how to effectively record and distribute minutes and best practices for preparing for and following up on meetings. The Document Control course, on the other hand, is designed to teach you how to effectively manage documents and records in accordance with legal and regulatory requirements. You will learn how to create, revise, and distribute documents and maintain a document control system that ensures accuracy, accessibility, and security.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will receive not only one but Two Hard Copy QLS Endorsed Certificates conveniently delivered to their doorstep!
Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
 CPD 
150 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Professionals looking to enhance their administrative skills and advance their careers
Individuals seeking to improve their minute-taking, document control, and general office skills
Those who want to learn how to manage meetings and communicate with colleagues and clients effectively
Individuals interested in gaining proficiency in Microsoft Excel
 Requirements 
Anyone can enrol this Minute Taking and Document Control Diploma course.
 Career path 
This bundle is beneficial for anyone looking to build their career as:
Administrative Assistant (£18,000 - £25,000 per year)
Executive Assistant (£25,000 - £35,000 per year)
Office Manager (£22,000 - £35,000 per year)
Project Coordinator (£22,000 - £35,000 per year)
Business Analyst (£25,000 - £50,000 per year)
Data Analyst (£25,000 - £40,000 per year)
 Certificates 
Hard Copy QLS Certificate
 Hard copy certificate - Included 

Level 3 & 5 Endorsed Diploma | FREE QLS Hard Copy Certificate | FREE 5 CPD Courses | Lifetime Access

Minute Taking and Document Control Diploma

<p>Do you want to advance your career in Commercial Management, particularly in Logistics and Supply Chain? If so, then this bundle is perfect for you! With 2 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, you'll understand the logistics and supply chain management industry comprehensively.</p><p>The bundle starts with Logistic Management, where you'll learn about the principles and techniques of logistics and how to apply them to enhance the efficiency of supply chains. In the Supply Chain Management course, you'll understand the strategic and tactical aspects of supply chain management, including inventory management, demand forecasting, and supply chain design.</p><p>Moreover, the bundle includes CPD QS accredited courses such as Retail Management, Transport Manager, Import/Export, Warehouse Management Diploma, and Commercial Law. These courses will equip you with additional knowledge and skills in areas such as managing retail operations, overseeing transportation logistics, managing import/export procedures, warehousing, and understanding commercial law.</p><p>With these courses, you'll have the opportunity to learn at your own pace and receive a hardcopy certificate upon completing each course. You'll also have the flexibility to choose the order in which you study the courses.</p><p>Enrol in this bundle today and take the first step towards a successful Logistics and Supply chain management career.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01: </strong>Diploma in Logistics Management at QLS Level 5</li><li><strong>Course 02: </strong>Diploma in Supply Chain Management at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Retail Management</li><li><strong>Course 04:</strong> Transport Manager</li><li><strong>Course 05:</strong> Import/Export</li><li><strong>Course 06:</strong> Warehouse Management Diploma</li><li><strong>Course 07:</strong> Commercial law</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Understand the principles and strategies of Logistics and Supply chain management.</li><li>Develop an understanding of retail management, transport management, and import/export.</li><li>Acquire knowledge of warehouse management and commercial law.</li><li>Apply logistics and supply chain management principles to optimise operational efficiency and cost-effectiveness.</li><li>Develop skills in managing inventory, transportation, and distribution activities.</li><li>Identify risk factors and develop contingency plans for managing logistics and supply chain operations.</li><li>Learn about legal and regulatory frameworks governing logistics and supply chain activities.</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The first<strong> QLS-endorsed course is Logistic Management</strong>, which is designed to equip you with the knowledge and skills required for successful logistic management in the industry. The course will help you understand the principles of logistics management, planning, sourcing, inventory planning and management, transport management, supplier relationship management, negotiation techniques, and customer service.</p><p>The second <strong>QLS-endorsed course is Supply Chain Management</strong>, which focuses on the role of logistics in supply chain management. The course is designed to help you understand the principles of supply chain management, customer response principles and systems, global supply chain operations, inventory strategies, warehouse management and operations, supply chain design and monitoring, supply chain network and evaluation, supply chain planning and new business concepts, and aligning your supply chain process with your business.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Professionals who want to upskill or enhance their logistics and supply chain management knowledge.</li><li>Individuals who aspire to pursue a career in logistics and supply chain management or related fields.</li><li>Entrepreneurs need to learn about logistics and supply chain management to manage their operations.</li><li>Is anyone interested in learning about retail management, transport management, import/export, warehouse management, or commercial law?</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Logistics Coordinator - £20,000 to £30,000 per annum</li><li>Supply Chain Manager - £35,000 to £55,000 per annum</li><li>Warehouse Manager - £25,000 to £45,000 per annum</li><li>Import/Export Coordinator - £20,000 to £35,000 per annum</li><li>Retail Manager - £18,000 to £50,000 per annum</li><li>Transport Manager - £25,000 to £45,000 per annum</li><li>Commercial Lawyer - £50,000 to £120,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Do you want to advance your career in Commercial Management, particularly in Logistics and Supply Chain? If so, then this bundle is perfect for you! With 2 QLS-endorsed courses and 5 relevant CPD QS-accredited courses, you'll understand the logistics and supply chain management industry comprehensively.
The bundle starts with Logistic Management, where you'll learn about the principles and techniques of logistics and how to apply them to enhance the efficiency of supply chains. In the Supply Chain Management course, you'll understand the strategic and tactical aspects of supply chain management, including inventory management, demand forecasting, and supply chain design.
Moreover, the bundle includes CPD QS accredited courses such as Retail Management, Transport Manager, Import/Export, Warehouse Management Diploma, and Commercial Law. These courses will equip you with additional knowledge and skills in areas such as managing retail operations, overseeing transportation logistics, managing import/export procedures, warehousing, and understanding commercial law.
With these courses, you'll have the opportunity to learn at your own pace and receive a hardcopy certificate upon completing each course. You'll also have the flexibility to choose the order in which you study the courses.
Enrol in this bundle today and take the first step towards a successful Logistics and Supply chain management career.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Diploma in Logistics Management at QLS Level 5
Course 02: Diploma in Supply Chain Management at QLS Level 5
CPD QS Accredited Courses:
Course 03: Retail Management
Course 04: Transport Manager
Course 05: Import/Export
Course 06: Warehouse Management Diploma
Course 07: Commercial law
Learning Outcomes
Understand the principles and strategies of Logistics and Supply chain management.
Develop an understanding of retail management, transport management, and import/export.
Acquire knowledge of warehouse management and commercial law.
Apply logistics and supply chain management principles to optimise operational efficiency and cost-effectiveness.
Develop skills in managing inventory, transportation, and distribution activities.
Identify risk factors and develop contingency plans for managing logistics and supply chain operations.
Learn about legal and regulatory frameworks governing logistics and supply chain activities.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The first QLS-endorsed course is Logistic Management, which is designed to equip you with the knowledge and skills required for successful logistic management in the industry. The course will help you understand the principles of logistics management, planning, sourcing, inventory planning and management, transport management, supplier relationship management, negotiation techniques, and customer service.
The second QLS-endorsed course is Supply Chain Management, which focuses on the role of logistics in supply chain management. The course is designed to help you understand the principles of supply chain management, customer response principles and systems, global supply chain operations, inventory strategies, warehouse management and operations, supply chain design and monitoring, supply chain network and evaluation, supply chain planning and new business concepts, and aligning your supply chain process with your business.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Professionals who want to upskill or enhance their logistics and supply chain management knowledge.
Individuals who aspire to pursue a career in logistics and supply chain management or related fields.
Entrepreneurs need to learn about logistics and supply chain management to manage their operations.
Is anyone interested in learning about retail management, transport management, import/export, warehouse management, or commercial law?
 Career path 
Logistics Coordinator - £20,000 to £30,000 per annum
Supply Chain Manager - £35,000 to £55,000 per annum
Warehouse Manager - £25,000 to £45,000 per annum
Import/Export Coordinator - £20,000 to £35,000 per annum
Retail Manager - £18,000 to £50,000 per annum
Transport Manager - £25,000 to £45,000 per annum
Commercial Lawyer - £50,000 to £120,000 per annum
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 5 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Commercial Management (Logistic & Supply Chain) - QLS Endorsed

<p>Are you interested in pursuing a career in the beauty and skincare industry? Look no further than the Dermatology and Gel Manicure - Endorsed Training bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses that cover a range of topics in dermatology, skincare, and beauty.</p><p>The two QLS-endorsed courses in this bundle are Dermatology &amp; Skincare and Gel Manicure &amp; Nail Artist. These courses are designed to provide you with a solid understanding of the science behind skincare and the art of nail design. Upon completion of these courses, you will receive a hardcopy certificate that you can proudly display on your wall.</p><p>In addition to the QLS-endorsed courses, this bundle also includes five relevant CPD QS-accredited courses that cover a range of beauty and personal hygiene topics. These courses are designed to help you gain practical knowledge in areas such as luxury spa facial therapy, makeup artistry, and fashion store assistance.</p><p>By completing the Dermatology and Gel Manicure - Endorsed Training bundle, you will be equipped with the knowledge and skills necessary to pursue a career in the beauty and skincare industry. With a solid foundation in the science of skincare and the art of nail design, as well as practical knowledge in related areas of beauty and personal hygiene, you will be well-prepared for success in this exciting and dynamic industry.</p><p>Don't wait - enrol in Dermatology and Gel Manicure - Endorsed Training bundle today and take the first step towards your career in beauty and skincare.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Dermatology &amp; Skincare at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in Gel Manicure and Nail Artist at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Luxury Spa Facial Therapy Course - Step by Step Guide</li><li><strong>Course 04:</strong> Beauty Skincare</li><li><strong>Course 05:</strong> Makeup Artist</li><li><strong>Course 06:</strong> Fashion Store Assistant Training</li><li><strong>Course 07:</strong> Personal Hygiene</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Develop a comprehensive understanding of dermatology and skin care, including skin types, conditions, and treatments.</li><li>Master the art of gel manicures and nail design, including techniques for creating intricate designs and patterns.</li><li>Gain practical knowledge in luxury spa facial therapy, makeup artistry, and fashion store assistance.</li><li>Learn about the latest trends and innovations in the beauty and skincare industry.</li><li>Develop strong customer service and communication skills.</li><li>Understand the importance of personal hygiene and how to maintain it professionally.</li><li>Obtain the skills and knowledge necessary to pursue a career in the beauty and skincare industry.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Dermatology and Skincare course provides an overview of the principles of dermatology and skincare and the treatments used to maintain healthy skin. This course covers various topics, including skin anatomy, types of skin disorders, causes and treatments of skin conditions, and skincare regimens. The course is designed to equip individuals with the skills to identify skin issues and recommend appropriate treatments, products, and lifestyle changes.</p><p>The Gel Manicure and Nail Artist course is designed to provide learners with an understanding of nail artistry's techniques, tools, and procedures. This course covers a range of topics, including nail anatomy, types of nail disorders, nail care, manicure techniques, and gel polish application. The course is designed to equip individuals with the skills to provide high-quality gel manicures, identify nail issues, recommend appropriate treatments, and maintain healthy nails.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals are interested in pursuing a career in the beauty and skincare industry.</li><li>Professionals in the beauty industry looking to expand their knowledge and skills.</li><li>Entrepreneurs looking to start their own beauty and skincare business.</li><li>Individuals are interested in personal grooming and hygiene.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Dermatologist - £41,000-£180,000 per year.</li><li>Skincare Specialist - £15,000-£35,000 per year.</li><li>Nail Technician - £14,000-£30,000 per year.</li><li>Makeup Artist - £16,000-£30,000 per year.</li><li>Fashion Store Assistant - £12,000-£20,000 per year.</li><li>Spa Therapist - £17,000-£28,000 per year.</li><li>Beauty and Skincare Business Owner - Salary varies based on business success</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Are you interested in pursuing a career in the beauty and skincare industry? Look no further than the Dermatology and Gel Manicure - Endorsed Training bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses that cover a range of topics in dermatology, skincare, and beauty.
The two QLS-endorsed courses in this bundle are Dermatology & Skincare and Gel Manicure & Nail Artist. These courses are designed to provide you with a solid understanding of the science behind skincare and the art of nail design. Upon completion of these courses, you will receive a hardcopy certificate that you can proudly display on your wall.
In addition to the QLS-endorsed courses, this bundle also includes five relevant CPD QS-accredited courses that cover a range of beauty and personal hygiene topics. These courses are designed to help you gain practical knowledge in areas such as luxury spa facial therapy, makeup artistry, and fashion store assistance.
By completing the Dermatology and Gel Manicure - Endorsed Training bundle, you will be equipped with the knowledge and skills necessary to pursue a career in the beauty and skincare industry. With a solid foundation in the science of skincare and the art of nail design, as well as practical knowledge in related areas of beauty and personal hygiene, you will be well-prepared for success in this exciting and dynamic industry.
Don't wait - enrol in Dermatology and Gel Manicure - Endorsed Training bundle today and take the first step towards your career in beauty and skincare.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Diploma in Dermatology & Skincare at QLS Level 5
Course 02: Diploma in Gel Manicure and Nail Artist at QLS Level 5
CPD QS Accredited Courses:
Course 03: Luxury Spa Facial Therapy Course - Step by Step Guide
Course 04: Beauty Skincare
Course 05: Makeup Artist
Course 06: Fashion Store Assistant Training
Course 07: Personal Hygiene
Learning Outcomes
Develop a comprehensive understanding of dermatology and skin care, including skin types, conditions, and treatments.
Master the art of gel manicures and nail design, including techniques for creating intricate designs and patterns.
Gain practical knowledge in luxury spa facial therapy, makeup artistry, and fashion store assistance.
Learn about the latest trends and innovations in the beauty and skincare industry.
Develop strong customer service and communication skills.
Understand the importance of personal hygiene and how to maintain it professionally.
Obtain the skills and knowledge necessary to pursue a career in the beauty and skincare industry.
Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The Dermatology and Skincare course provides an overview of the principles of dermatology and skincare and the treatments used to maintain healthy skin. This course covers various topics, including skin anatomy, types of skin disorders, causes and treatments of skin conditions, and skincare regimens. The course is designed to equip individuals with the skills to identify skin issues and recommend appropriate treatments, products, and lifestyle changes.
The Gel Manicure and Nail Artist course is designed to provide learners with an understanding of nail artistry's techniques, tools, and procedures. This course covers a range of topics, including nail anatomy, types of nail disorders, nail care, manicure techniques, and gel polish application. The course is designed to equip individuals with the skills to provide high-quality gel manicures, identify nail issues, recommend appropriate treatments, and maintain healthy nails.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Individuals are interested in pursuing a career in the beauty and skincare industry.
Professionals in the beauty industry looking to expand their knowledge and skills.
Entrepreneurs looking to start their own beauty and skincare business.
Individuals are interested in personal grooming and hygiene.
 Career path 
Dermatologist - £41,000-£180,000 per year.
Skincare Specialist - £15,000-£35,000 per year.
Nail Technician - £14,000-£30,000 per year.
Makeup Artist - £16,000-£30,000 per year.
Fashion Store Assistant - £12,000-£20,000 per year.
Spa Therapist - £17,000-£28,000 per year.
Beauty and Skincare Business Owner - Salary varies based on business success
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Dermatology and Gel Manicure - QLS Endorsed Training

<p>In today's competitive market, it is essential to stay ahead of the game, and with the Catering Management &amp; Food Labelling - Endorsed Certificate bundle, you can do just that. This bundle includes two QLS-endorsed courses and five CPD QS accredited courses that will help you develop your knowledge and skills in catering management, food labelling regulations, spill management, chemical spill, COSHH training for assessors, infection prevention, and PPE. Upon completion of the two QLS-endorsed courses, you will receive hardcopy certificates, proving your expertise in the field.</p><p>Upon completion of these two QLS-endorsed courses, you will receive hardcopy certificates, providing proof of your expertise in catering management and food labelling regulations. With these certificates, you can demonstrate your knowledge and skills to potential employers or clients, making you a valuable asset to any catering business or food-related industry.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Catering - Catering Management at QLS Level 4</li><li><strong>Course 02:</strong> Certificate in Food Labelling at QLS Level 3</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> HACCP Training</li><li><strong>Course 04:</strong> Food Allergen Awareness Level 3</li><li><strong>Course 05: </strong>How to Improve Your Food Hygiene Rating<strong><br /></strong></li><li><strong>Course 06:</strong> Food, Fitness &amp; Mental Health</li><li><strong>Course 07:</strong> Immunity Boosting Food</li></ul><p><strong>Learning Outcomes:</strong></p><p>By completing this bundle, you will be able to:</p><ul><li>Develop a comprehensive understanding of catering management and food labelling regulations.</li><li>Implement best practices in catering management, ensuring a safe and efficient working environment.</li><li>Implement food labelling regulations effectively and efficiently, meeting all legal requirements.</li><li>Recognize and manage spills and chemical spills effectively, minimizing harm to individuals and the environment.</li><li>Understand and implement the Control of Substances Hazardous to Health (COSHH) regulations, ensuring safe working practices.</li><li>Implement infection prevention measures to minimize the spread of infections in the workplace.</li><li>Understand the importance of PPE and implement its use in the workplace.</li></ul><p><strong>Catering Management:</strong></p><p>The Catering Management course is designed to provide you with a comprehensive understanding of catering management, including planning, preparation, production, and service. You will learn about the various factors that can affect the success of a catering business, including menu planning, staffing, and customer service. You will also learn about the legal and regulatory requirements that must be met when operating a catering business, such as food safety regulations and health and safety laws. This course is ideal for catering professionals who want to enhance their knowledge and skills, as well as managers and supervisors who want to improve their understanding of catering management.</p><p><strong>Food Labelling Regulations Training</strong>:</p><p>The Food Labelling Regulations Training course is designed to provide you with a solid understanding of food labelling regulations in the UK. You will learn about the legal requirements for labelling food products, including information on allergens, nutritional information, and product origin. You will also learn about the various types of food labelling, such as ingredient lists, nutrition claims, and health claims. This course is ideal for anyone involved in the food industry, including catering professionals, food manufacturers, and retailers. By completing this course, you will have a comprehensive understanding of food labelling regulations, ensuring that you can meet all legal requirements when labelling your products.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for anyone who wants to develop their knowledge and skills in catering management, food labelling regulations, spill management, chemical spill, COSHH training for assessors, infection prevention, and PPE. Specifically, it is suitable for:</p><ul><li>Catering professionals who want to improve their knowledge and skills.</li><li>Managers and supervisors who want to enhance their understanding of catering management and food labelling regulations.</li><li>Individuals who are new to the catering industry and want to learn about best practices and regulations.</li><li>Those who want to ensure the safety and well-being of their employees and customers.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Catering Manager: £20,000 - £40,000 per year</li><li>Food Service Manager: £18,000 - £35,000 per year</li><li>Chef: £16,000 - £35,000 per year</li><li>Food Safety Manager: £22,000 - £45,000 per year</li><li>Health and Safety Manager: £24,000 - £60,000 per year</li><li>Quality Assurance Manager: £25,000 - £45,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

In today's competitive market, it is essential to stay ahead of the game, and with the Catering Management & Food Labelling - Endorsed Certificate bundle, you can do just that. This bundle includes two QLS-endorsed courses and five CPD QS accredited courses that will help you develop your knowledge and skills in catering management, food labelling regulations, spill management, chemical spill, COSHH training for assessors, infection prevention, and PPE. Upon completion of the two QLS-endorsed courses, you will receive hardcopy certificates, proving your expertise in the field.
Upon completion of these two QLS-endorsed courses, you will receive hardcopy certificates, providing proof of your expertise in catering management and food labelling regulations. With these certificates, you can demonstrate your knowledge and skills to potential employers or clients, making you a valuable asset to any catering business or food-related industry.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Diploma in Catering - Catering Management at QLS Level 4
Course 02: Certificate in Food Labelling at QLS Level 3
CPD QS Accredited Courses:
Course 03: HACCP Training
Course 04: Food Allergen Awareness Level 3
Course 05: How to Improve Your Food Hygiene Rating
Course 06: Food, Fitness & Mental Health
Course 07: Immunity Boosting Food
Learning Outcomes:
By completing this bundle, you will be able to:
Develop a comprehensive understanding of catering management and food labelling regulations.
Implement best practices in catering management, ensuring a safe and efficient working environment.
Implement food labelling regulations effectively and efficiently, meeting all legal requirements.
Recognize and manage spills and chemical spills effectively, minimizing harm to individuals and the environment.
Understand and implement the Control of Substances Hazardous to Health (COSHH) regulations, ensuring safe working practices.
Implement infection prevention measures to minimize the spread of infections in the workplace.
Understand the importance of PPE and implement its use in the workplace.
Catering Management:
The Catering Management course is designed to provide you with a comprehensive understanding of catering management, including planning, preparation, production, and service. You will learn about the various factors that can affect the success of a catering business, including menu planning, staffing, and customer service. You will also learn about the legal and regulatory requirements that must be met when operating a catering business, such as food safety regulations and health and safety laws. This course is ideal for catering professionals who want to enhance their knowledge and skills, as well as managers and supervisors who want to improve their understanding of catering management.
Food Labelling Regulations Training:
The Food Labelling Regulations Training course is designed to provide you with a solid understanding of food labelling regulations in the UK. You will learn about the legal requirements for labelling food products, including information on allergens, nutritional information, and product origin. You will also learn about the various types of food labelling, such as ingredient lists, nutrition claims, and health claims. This course is ideal for anyone involved in the food industry, including catering professionals, food manufacturers, and retailers. By completing this course, you will have a comprehensive understanding of food labelling regulations, ensuring that you can meet all legal requirements when labelling your products.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This course is perfect for anyone who wants to develop their knowledge and skills in catering management, food labelling regulations, spill management, chemical spill, COSHH training for assessors, infection prevention, and PPE. Specifically, it is suitable for:
Catering professionals who want to improve their knowledge and skills.
Managers and supervisors who want to enhance their understanding of catering management and food labelling regulations.
Individuals who are new to the catering industry and want to learn about best practices and regulations.
Those who want to ensure the safety and well-being of their employees and customers.
 Career path 
Catering Manager: £20,000 - £40,000 per year
Food Service Manager: £18,000 - £35,000 per year
Chef: £16,000 - £35,000 per year
Food Safety Manager: £22,000 - £45,000 per year
Health and Safety Manager: £24,000 - £60,000 per year
Quality Assurance Manager: £25,000 - £45,000 per year
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 3 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Catering Management & Food Labelling - QLS Endorsed Certificate

<p>Do you want to take your business management skills to the next level and achieve your goals? Look no further than our Business Management and Goal Setting bundle, which includes two QLS-endorsed courses and five CPD-QS accredited courses to help you gain the knowledge and skills needed to succeed in the competitive business world.</p><p>With our bundle, you'll receive hardcopy certificates for completing the two QLS-endorsed Goal Setting and Business Management courses, providing you with tangible proof of your achievements. Plus, our five CPD-QS accredited courses cover various relevant topics, including setting and achieving goals, motivation, resilience, business analysis, strategic management, and business law.</p><p>This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch, informative, and engaging education. Not only are these courses QLS endorsed, but they also come with free certificates, making them an excellent investment for anyone looking to improve their knowledge and skills.</p><p>By completing this bundle, you'll gain valuable insights into the principles of effective goal setting and business management, as well as the tools and strategies needed to succeed in today's fast-paced business environment. Our courses are designed to provide you with the knowledge and skills needed to excel in various roles, from entry-level management positions to executive-level leadership roles.</p><p>Whether you're an aspiring entrepreneur, a mid-level manager, or a seasoned business professional, our Business Management and Goal Setting bundle has something to offer. So why wait? Enrol today and take the first step towards achieving your business goals!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Award in Goal Setting at QLS Level 2</li><li><strong>Course 02:</strong> Advanced Diploma in Business Management at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Setting &amp; Achieving Goals</li><li><strong>Course 04:</strong> Goal Setting, Motivation, and Resilience for Life</li><li><strong>Course 05:</strong> Business Analysis</li><li><strong>Course 06:</strong> Strategic Management</li><li><strong>Course 07:</strong> Business Law</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Set and achieve SMART goals effectively</li><li>Understand the principles and practices of successful business management</li><li>Analyse business data and make informed decisions</li><li>Develop a strategic approach to business planning</li><li>Understand the legal aspects of business operations</li><li>Motivate yourself and others to achieve business objectives</li><li>Cultivate resilience and adaptability in the face of challenges</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Business Management and Goal Setting - QLS Certificate bundle allows learners to gain knowledge in two QLS-endorsed courses and five CPD QS-accredited courses. The QLS courses cover Goal Setting and Business Management, which can help individuals develop a solid foundation in these areas. Meanwhile, the CPD QS-accredited courses offer Setting &amp; Achieving Goals, Goal Setting, Motivation, and Resilience for Life, Business Analysis, Strategic Management, and Business Law, which provide a more comprehensive understanding of business management.</p><p><strong>Goal Setting</strong> covers key concepts and techniques for setting goals and achieving success. The course introduces the topic, followed by an overview of various goal-setting techniques and strategies. Learners can also learn about successful mindset conditioning and maintaining a balanced life, making it an excellent course for those looking to develop their personal and professional skills.</p><p><strong>Business Management</strong> is designed to help individuals learn about the different aspects of running a business. The course covers operations management, project management, risk management, quality management, human resource management, and negotiation techniques. It also covers communication skills, organisational skills, motivation and counselling, customer service, time management, and conflict management, providing a comprehensive understanding of the key areas of business management. Overall, this course is ideal for individuals looking to develop their careers in business management or want to start their businesses.</p><p><strong>Certificate</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Professionals looking to advance their careers in business management</li><li>Aspiring entrepreneurs seeking to start their businesses</li><li>Business owners seeking to improve their management skills</li><li>Anyone interested in gaining a comprehensive understanding of goal setting and business management</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Business Manager: £23,000 - £70,000</li><li>Entrepreneur: £10,000 - £120,000</li><li>Business Analyst: £24,000 - £60,000</li><li>Strategic Manager: £34,000 - £92,000</li><li>Lawyer: £25,000 - £80,000</li><li>Sales Manager: £20,000 - £70,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Do you want to take your business management skills to the next level and achieve your goals? Look no further than our Business Management and Goal Setting bundle, which includes two QLS-endorsed courses and five CPD-QS accredited courses to help you gain the knowledge and skills needed to succeed in the competitive business world.
With our bundle, you'll receive hardcopy certificates for completing the two QLS-endorsed Goal Setting and Business Management courses, providing you with tangible proof of your achievements. Plus, our five CPD-QS accredited courses cover various relevant topics, including setting and achieving goals, motivation, resilience, business analysis, strategic management, and business law.
This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch, informative, and engaging education. Not only are these courses QLS endorsed, but they also come with free certificates, making them an excellent investment for anyone looking to improve their knowledge and skills.
By completing this bundle, you'll gain valuable insights into the principles of effective goal setting and business management, as well as the tools and strategies needed to succeed in today's fast-paced business environment. Our courses are designed to provide you with the knowledge and skills needed to excel in various roles, from entry-level management positions to executive-level leadership roles.
Whether you're an aspiring entrepreneur, a mid-level manager, or a seasoned business professional, our Business Management and Goal Setting bundle has something to offer. So why wait? Enrol today and take the first step towards achieving your business goals!
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Award in Goal Setting at QLS Level 2
Course 02: Advanced Diploma in Business Management at QLS Level 7
CPD QS Accredited Courses:
Course 03: Setting & Achieving Goals
Course 04: Goal Setting, Motivation, and Resilience for Life
Course 05: Business Analysis
Course 06: Strategic Management
Course 07: Business Law
Learning Outcomes
Set and achieve SMART goals effectively
Understand the principles and practices of successful business management
Analyse business data and make informed decisions
Develop a strategic approach to business planning
Understand the legal aspects of business operations
Motivate yourself and others to achieve business objectives
Cultivate resilience and adaptability in the face of challenges
Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The Business Management and Goal Setting - QLS Certificate bundle allows learners to gain knowledge in two QLS-endorsed courses and five CPD QS-accredited courses. The QLS courses cover Goal Setting and Business Management, which can help individuals develop a solid foundation in these areas. Meanwhile, the CPD QS-accredited courses offer Setting & Achieving Goals, Goal Setting, Motivation, and Resilience for Life, Business Analysis, Strategic Management, and Business Law, which provide a more comprehensive understanding of business management.
Goal Setting covers key concepts and techniques for setting goals and achieving success. The course introduces the topic, followed by an overview of various goal-setting techniques and strategies. Learners can also learn about successful mindset conditioning and maintaining a balanced life, making it an excellent course for those looking to develop their personal and professional skills.
Business Management is designed to help individuals learn about the different aspects of running a business. The course covers operations management, project management, risk management, quality management, human resource management, and negotiation techniques. It also covers communication skills, organisational skills, motivation and counselling, customer service, time management, and conflict management, providing a comprehensive understanding of the key areas of business management. Overall, this course is ideal for individuals looking to develop their careers in business management or want to start their businesses.
Certificate
The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.
After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Professionals looking to advance their careers in business management
Aspiring entrepreneurs seeking to start their businesses
Business owners seeking to improve their management skills
Anyone interested in gaining a comprehensive understanding of goal setting and business management
 Career path 
Business Manager: £23,000 - £70,000
Entrepreneur: £10,000 - £120,000
Business Analyst: £24,000 - £60,000
Strategic Manager: £34,000 - £92,000
Lawyer: £25,000 - £80,000
Sales Manager: £20,000 - £70,000
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 2 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Business Management and Goal Setting - QLS Endorsed Certificate

<p>Are you ready to take your English skills to the next level? Look no further than the English Grammar and Functional Skills English at QLS Level 3 &amp; 5 bundle! This comprehensive bundle includes two QLS-accredited courses and five CPD-QS-accredited courses designed to improve your grammar and functional skills in English. Plus, the courses are endorsed by Quality Licence Scheme, meaning you can be confident in the quality and credibility of your learning content.</p><p>In this bundle, you'll learn the fundamentals of English grammar and how to apply your skills in practical situations. You'll also develop your functional skills in English, including reading, writing, and speaking. With a focus on real-life scenarios and practical application, this bundle will give you the confidence and skills you need to excel in any English-speaking environment.</p><p>But that's not all! Upon completing the bundle, you'll receive a hardcopy certificate endorsed by Quality Licence Scheme, proving your newly acquired skills to potential employers or educational institutions. So why wait? Invest in your future today and enrol in the English Grammar and Functional Skills English at QLS Level 3 &amp; 5 bundle!</p><p>This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch, informative, and engaging education. Not only are these courses QLS endorsed, but they also come with free certificates, making them an excellent investment for anyone looking to improve their knowledge and skills.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Certificate in Functional Skills English at QLS Level 3</li><li><strong>Course 02:</strong> Diploma in English Grammar at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Control and Administration of Medicines Online Training Course</li><li><strong>Course 04:</strong> Safe Handling of Medicines</li><li><strong>Course 05:</strong> Medical Transcription</li><li><strong>Course 06:</strong> Medical Law</li><li><strong>Course 07: </strong>Medical Lab Technician</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Develop a better understanding of English grammar and syntax.</li><li>Enhance communication skills and learn to express thoughts and ideas more effectively.</li><li>Gain a broader vocabulary and learn idiomatic expressions.</li><li>Improve writing skills and produce well-structured and grammatically correct documents.</li><li>Enhance listening and reading comprehension skills.</li><li>Develop critical thinking and analytical skills.</li><li>Prepare for exams and tests in English proficiency.</li></ul><p><strong>Please Note: </strong>Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The English Grammar and Functional Skills English bundle allows learners to enhance their language skills and achieve a higher level of proficiency in both spoken and written English. The QLS Level 3 Functional Skills English course covers the essential language skills needed for daily communication, including reading, writing, speaking, and listening. Learners will develop an understanding of the rules of English grammar and gain confidence in their ability to use the language accurately and effectively.</p><p>The QLS Level 3 English Grammar course is designed to provide learners with a comprehensive understanding of the English language. The course covers the fundamental aspects of English grammar, including sentence structure, parts of speech, verb tenses, and punctuation. Learners will develop a deeper understanding of how the language works and learn how to apply this knowledge to improve their writing and communication skills.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Anyone looking to improve their English language skills for personal or professional development.</li><li>Non-native English speakers seeking to achieve a higher level of proficiency in the language.</li><li>Students preparing for English proficiency exams, such as IELTS or TOEFL.</li><li>Individuals seeking to enhance their writing, speaking, and communication skills</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol this English Grammar and Functional Skills English at QLS Level 3 &amp; 5 course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Freelance writer or editor - £18,000 to £75,000 per year</li><li>English language teacher - £25,000 to £40,000 per year</li><li>Public relations specialist - £25,000 to £50,000 per year</li><li>Journalist - £20,000 to £60,000 per year</li><li>Customer service representative - £18,000 to £25,000 per year</li><li>Content creator - £20,000 to £50,000 per year</li><li>Translator - £20,000 to £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Are you ready to take your English skills to the next level? Look no further than the English Grammar and Functional Skills English at QLS Level 3 & 5 bundle! This comprehensive bundle includes two QLS-accredited courses and five CPD-QS-accredited courses designed to improve your grammar and functional skills in English. Plus, the courses are endorsed by Quality Licence Scheme, meaning you can be confident in the quality and credibility of your learning content.
In this bundle, you'll learn the fundamentals of English grammar and how to apply your skills in practical situations. You'll also develop your functional skills in English, including reading, writing, and speaking. With a focus on real-life scenarios and practical application, this bundle will give you the confidence and skills you need to excel in any English-speaking environment.
But that's not all! Upon completing the bundle, you'll receive a hardcopy certificate endorsed by Quality Licence Scheme, proving your newly acquired skills to potential employers or educational institutions. So why wait? Invest in your future today and enrol in the English Grammar and Functional Skills English at QLS Level 3 & 5 bundle!
This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch, informative, and engaging education. Not only are these courses QLS endorsed, but they also come with free certificates, making them an excellent investment for anyone looking to improve their knowledge and skills.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Certificate in Functional Skills English at QLS Level 3
Course 02: Diploma in English Grammar at QLS Level 5
CPD QS Accredited Courses:
Course 03: Control and Administration of Medicines Online Training Course
Course 04: Safe Handling of Medicines
Course 05: Medical Transcription
Course 06: Medical Law
Course 07: Medical Lab Technician
Learning Outcomes
Develop a better understanding of English grammar and syntax.
Enhance communication skills and learn to express thoughts and ideas more effectively.
Gain a broader vocabulary and learn idiomatic expressions.
Improve writing skills and produce well-structured and grammatically correct documents.
Enhance listening and reading comprehension skills.
Develop critical thinking and analytical skills.
Prepare for exams and tests in English proficiency.
Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The English Grammar and Functional Skills English bundle allows learners to enhance their language skills and achieve a higher level of proficiency in both spoken and written English. The QLS Level 3 Functional Skills English course covers the essential language skills needed for daily communication, including reading, writing, speaking, and listening. Learners will develop an understanding of the rules of English grammar and gain confidence in their ability to use the language accurately and effectively.
The QLS Level 3 English Grammar course is designed to provide learners with a comprehensive understanding of the English language. The course covers the fundamental aspects of English grammar, including sentence structure, parts of speech, verb tenses, and punctuation. Learners will develop a deeper understanding of how the language works and learn how to apply this knowledge to improve their writing and communication skills.
Certification
In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.
The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.
Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!
 CPD 
180 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone looking to improve their English language skills for personal or professional development.
Non-native English speakers seeking to achieve a higher level of proficiency in the language.
Students preparing for English proficiency exams, such as IELTS or TOEFL.
Individuals seeking to enhance their writing, speaking, and communication skills
 Requirements 
Anyone can enrol this English Grammar and Functional Skills English at QLS Level 3 & 5 course.
 Career path 
Freelance writer or editor - £18,000 to £75,000 per year
English language teacher - £25,000 to £40,000 per year
Public relations specialist - £25,000 to £50,000 per year
Journalist - £20,000 to £60,000 per year
Customer service representative - £18,000 to £25,000 per year
Content creator - £20,000 to £50,000 per year
Translator - £20,000 to £40,000 per year
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 3 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

English Grammar and Functional Skills English at QLS Level 3 & 5

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

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					<div><p><span>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Patient Customer Service Training </span><span>has been specially designed to help learners gain a good command of Patient Customer Service Training</span><span>, providing them with a solid foundation of knowledge to become a qualified professional.</span></p><p><span>Through this Patient Customer Service Training Course</span><span>, you will gain both practical and theoretical understanding of Patient Customer Service Training </span><span>that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</span></p><p><span>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.`</span></p></div>
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										<span>Get a deep understanding of the Patient Customer Service Training just in hours not years</span>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical and practical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span> Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want </span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to any internet-enabled smart device.</span>
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										<span>2+ hours of on-demand video lectures and downloadable resources.</span>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
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			</div>
		</section>
						</div>
			</div>
		</div>
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			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Patient Customer Service</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Patient Customer Service</td><td><span>🕐 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Effective Patient Customer Service Training</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Patient Customer Service Training</td><td><span>🕐 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Areas of Patient Customer Service</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Areas of Patient Customer Service</td><td><span>🕐 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Customer Service Operative Skills</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Operative Skills</td><td><span>🕐 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Organising Schedules</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organising Schedules</td><td><span>🕐 00:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Medical Jargon and Terminology</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Medical Jargon and Terminology</td><td><span>🕐 00:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Effective Filing Systems in Medical Offices</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Filing Systems in Medical Offices</td><td><span>🕐 00:37:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Patient Customer Service Soft Skills</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Patient Customer Service Soft Skills</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: What Customer Service Is to Different Medical Professionals</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Customer Service Is to Different Medical Professionals</td><td><span>🕐 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Providing Customer Service and Support to Colleagues</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Customer Service and Support to Colleagues</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 11: Handling Difficult Customers</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Difficult Customers</td><td><span>🕐 00:40:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Patient Customer Service Training has been specially designed to help learners gain a good command of Patient Customer Service Training, providing them with a solid foundation of knowledge to become a qualified professional.
Through this Patient Customer Service Training Course, you will gain both practical and theoretical understanding of Patient Customer Service Training that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.
Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.`
Learning outcome
Get a deep understanding of the Patient Customer Service Training just in hours not years
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical and practical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to any internet-enabled smart device.
Why should I take this course?
2+ hours of on-demand video lectures and downloadable resources.
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful salespeople to transform their careers.
You will be able to incorporate various practical sales techniques successfully and understand your customers better.
Course Curriculum
Module 01: Introduction to Patient Customer Service			
	Introduction to Patient Customer Service	🕐 00:27:00
Module 02: Effective Patient Customer Service Training			
	Effective Patient Customer Service Training	🕐 00:28:00
Module 03: Areas of Patient Customer Service			
	Areas of Patient Customer Service	🕐 00:38:00
Module 04: Customer Service Operative Skills			
	Customer Service Operative Skills	🕐 00:38:00
Module 05: Organising Schedules			
	Organising Schedules	🕐 00:46:00
Module 06: Medical Jargon and Terminology			
	Medical Jargon and Terminology	🕐 00:46:00
Module 07: Effective Filing Systems in Medical Offices			
	Effective Filing Systems in Medical Offices	🕐 00:37:00
Module 08: Patient Customer Service Soft Skills			
	Patient Customer Service Soft Skills	🕐 00:30:00
Module 09: What Customer Service Is to Different Medical Professionals			
	What Customer Service Is to Different Medical Professionals	🕐 00:38:00
Module 10: Providing Customer Service and Support to Colleagues			
	Providing Customer Service and Support to Colleagues	🕐 00:29:00
Module 11: Handling Difficult Customers			
	Handling Difficult Customers	🕐 00:40:00

Skill Up

Online Course Marketing

Professional Skills Course (PSC)

Clinical Skills

Trainers Course

Teaching & Training

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Patient Customer Service Training

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			<h2>Overview
</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>This comprehensive course on </span><b><span>Patient Customer Service Training</span></b> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This </span><b>Patient Customer Service Training</b> comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this </span><b><span>Patient Customer Service Training</span></b>. It is available to all students, of all academic backgrounds.</p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our </span><b><span>Patient Customer Service Training</span></b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</p><ul><li>Open doors of opportunities</li><li>Increase your adaptability</li><li>Keep you relevant</li><li>Boost confidence</li></ul><p>And much more!</p>					</div>
						</div>
				</div>
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					</div>
		</div>
								</div>
					</div>
		</section>
						</div>
						</div>
					</div> <h3>Course Curriculum</h3><div><p>2 sections • 12 lectures • 06:15:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Patient Customer Service: 00:25:00</p></div><div><div><p>•Effective Patient Customer Service Training: 00:26:00</p></div><div><div><p>•Areas of Patient Customer Service: 00:36:00</p></div><div><div><p>•Customer Service Operative Skills: 00:36:00</p></div><div><div><p>•Organising Schedules: 00:44:00</p></div><div><div><p>•Medical Jargon and Terminology: 00:44:00</p></div><div><div><p>•Effective Filing Systems in Medical Offices: 00:35:00</p></div><div><div><p>•Patient Customer Service Soft Skills: 00:28:00</p></div><div><div><p>•What Customer Service Is to Different Medical Professionals: 00:36:00</p></div><div><div><p>•Providing Customer Service and Support to Colleagues: 00:27:00</p></div><div><div><p>•Handling Difficult Customers: 00:38:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Patient Customer Service Training: 2 days</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview

This comprehensive course on Patient Customer Service Training will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Patient Customer Service Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.
So enrol in this course today to fast track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Patient Customer Service Training. It is available to all students, of all academic backgrounds.
Requirements
Our Patient Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-
Open doors of opportunities
Increase your adaptability
Keep you relevant
Boost confidence
And much more!
Course Curriculum
2 sections • 12 lectures • 06:15:00 total length
•Introduction to Patient Customer Service: 00:25:00
•Effective Patient Customer Service Training: 00:26:00
•Areas of Patient Customer Service: 00:36:00
•Customer Service Operative Skills: 00:36:00
•Organising Schedules: 00:44:00
•Medical Jargon and Terminology: 00:44:00
•Effective Filing Systems in Medical Offices: 00:35:00
•Patient Customer Service Soft Skills: 00:28:00
•What Customer Service Is to Different Medical Professionals: 00:36:00
•Providing Customer Service and Support to Colleagues: 00:27:00
•Handling Difficult Customers: 00:38:00
•Assignment - Patient Customer Service Training: 2 days

Apex Learning

Certificate of Completion of Training (CCT)

Centre for Counselling & Psychotherapy Training (CCPT)

Continuous Professional Development (CPD)

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				<p><span>Register on the Patient Customer Service Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion.</span></p><p><span>The Patient Customer Service Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The Patient Customer Service Training </b></h5><ul><li><span>Receive a e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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			<h2>Course Design</h2>		</div>
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				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certification</h2>		</div>
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				<p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
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			<h2>Who Is This Course For:</h2>		</div>
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				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
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			<h2>Requirements:</h2>		</div>
				</div>
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				<p><span>The online training is open to all students and has no formal entry requirements. To study the Patient Customer Service Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
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					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Patient Customer Service Training</td>
				</tr>
								<tr>
					<td colspan="4">Module 01: Introduction to Patient Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Patient Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Effective Patient Customer Service Training</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Patient Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Areas of Patient Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Areas of Patient Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Customer Service Operative Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Operative Skills</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Organising Schedules</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Organising Schedules</td>
					<td> </td>
					<td><span><i></i> 00:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Medical Jargon and Terminology</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Medical Jargon and Terminology</td>
					<td> </td>
					<td><span><i></i> 00:46:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Effective Filing Systems in Medical Offices</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Filing Systems in Medical Offices</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Patient Customer Service Soft Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Patient Customer Service Soft Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: What Customer Service Is to Different Medical Professionals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Customer Service Is to Different Medical Professionals</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Providing Customer Service and Support to Colleagues</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Customer Service and Support to Colleagues</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Handling Difficult Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Patient Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
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                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
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                                <span>
                                    How long will I have access to the course?
                                </span>
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                                    <span></span>
                                </div>
                            </div>
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                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Register on the Patient Customer Service Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.
The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion.
The Patient Customer Service Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.
The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!
What You Get With The Patient Customer Service Training
Receive a e-certificate upon successful completion of the course
Get taught by experienced, professional instructors
Study at a time and pace that suits your learning style
Get instant feedback on assessments
24/7 help and advice via email or live chat
Get full tutor support on weekdays (Monday to Friday)
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Certification
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Who Is This Course For:
The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.
Requirements:
The online training is open to all students and has no formal entry requirements. To study the Patient Customer Service Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
Course Content
Patient Customer Service Training			
Module 01: Introduction to Patient Customer Service			
	Introduction to Patient Customer Service		00:27:00
Module 02: Effective Patient Customer Service Training			
	Effective Patient Customer Service Training		00:28:00
Module 03: Areas of Patient Customer Service			
	Areas of Patient Customer Service		00:38:00
Module 04: Customer Service Operative Skills			
	Customer Service Operative Skills		00:38:00
Module 05: Organising Schedules			
	Organising Schedules		00:46:00
Module 06: Medical Jargon and Terminology			
	Medical Jargon and Terminology		00:46:00
Module 07: Effective Filing Systems in Medical Offices			
	Effective Filing Systems in Medical Offices		00:37:00
Module 08: Patient Customer Service Soft Skills			
	Patient Customer Service Soft Skills		00:30:00
Module 09: What Customer Service Is to Different Medical Professionals			
	What Customer Service Is to Different Medical Professionals		00:38:00
Module 10: Providing Customer Service and Support to Colleagues			
	Providing Customer Service and Support to Colleagues		00:29:00
Module 11: Handling Difficult Customers			
	Handling Difficult Customers		00:40:00
Assignment			
	Assignment - Patient Customer Service Training		00:00:00
Frequently Asked Questions
Are there any prerequisites for taking the course?
 There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. 
Can I access the course at any time, or is there a set schedule?
 You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. 
How long will I have access to the course?
 For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. 
Is there a certificate of completion provided after completing the course?
 Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. 
Can I switch courses or get a refund if I'm not satisfied with the course?
 We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. 
How do I track my progress in the course?
 Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. 
What if I have technical issues or difficulties with the course?
 If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution. 

Online Course Creation

<section>
						<div>
				<div>
				<div>
			<div>
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		</div>
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				<div>
			
				</div>
				<div>
				<div>
					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
				</div>
				</div>
						</div>
			</div>
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			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
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			</div>
				</div>
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		</div>
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		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
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				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Six Critical Elements</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.
Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!
Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.
 Learning outcome
Familiar yourself with the recent development and updates of the relevant industry
Know how to use your theoretical knowledge to adapt in any working environment
Get help from our expert tutors anytime you need
Access to course contents that are designed and prepared by industry professionals
Study at your convenient time and from wherever you want
 Why should I take this course?
Affordable premium-quality E-learning content, you can learn at your own pace.
You will receive a completion certificate upon completing the course.
Internationally recognized Accredited Qualification will boost up your resume.
You will learn the researched and proven approach adopted by successful people to transform their careers.
You will be able to incorporate various techniques successfully and understand your customers better.
 Requirements
No formal qualifications required, anyone from any academic background can take this course.
Access to a computer or digital device with internet connectivity.
Course Curriculum
Module 1: Six Critical Elements			
▶	Six Critical Elements	🕐 00:29:00
Module 2: Understanding Leadership and Five Practices of Leadership			
▶	Understanding Leadership and Five Practices of Leadership	🕐 00:22:00

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<h3><b>Overview</b></h3>
<p><span>Navigating the world of customer service over the phone can be challenging. The '</span><strong><span>Telephone Customer Service Training</span></strong><span>' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role.</span></p>
<p><span>The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions.</span></p>
<p><span>Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success.</span></p>
<p><strong><span>Learning Outcomes:</span></strong></p>
<ol>
<li><span>Understand the fundamentals and importance of top-tier customer service over the phone.</span></li>
<li><span>Differentiate between average and excellent customer service practices.</span></li>
<li><span>Develop effective strategies for managing and improving customer relationships.</span></li>
<li><span>Cultivate superior telephone etiquette and communication techniques.</span></li>
<li><span>Employ strategies to establish genuine rapport during phone interactions.</span></li>
<li><span>Tackle challenging calls with confidence and professionalism.</span></li>
<li><span>Gain proficiency in evaluating and enhancing service quality through metrics.</span></li>
</ol>
<h3><b>Why buy this Telephone Customer Service Training?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Telephone Customer Service Training</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Telephone Customer Service Training</b><span> course is ideal for</span></p>
<ul>
<li><span>Individuals aiming to enter the customer service sector.</span></li>
<li><span>Current customer service representatives seeking to refine their telephone interaction skills.</span></li>
<li><span>Managers overseeing phone-based customer service teams.</span></li>
<li><span>Organisations aiming to standardise their telephonic service protocols.</span></li>
<li><span>Entrepreneurs wanting to foster excellent customer relationships over the phone.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Telephone Customer Service Training</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Telephone Customer Service Training</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong><span>Customer Service Representative</span></strong><span>: £18,000 - £25,000 annually.</span></li>
<li><strong><span>Telephone Support Specialist</span></strong><span>: £21,000 - £28,000 annually.</span></li>
<li><strong><span>Call Centre Supervisor</span></strong><span>: £25,000 - £32,000 annually.</span></li>
<li><strong><span>Customer Relationship Manager</span></strong><span>: £30,000 - £45,000 annually.</span></li>
<li><strong><span>Customer Service Trainer</span></strong><span>: £28,000 - £35,000 annually.</span></li>
<li><strong><span>Quality Assurance Analyst (Customer Service)</span></strong><span>: £24,000 - £31,000 annually.</span></li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 1: Introduction to Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Introduction to Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2: What's Different about Good Customer Service?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: What's Different about Good Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Customer Relationship Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:42:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 4: Customer Service Communication Strategies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Customer Service Communication Strategies</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Aspects of Phone Etiquette</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Building Rapport Over the Phone</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Building Rapport Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Inbound and Outbound Calls</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: Inbound and Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Active Listening and Managing Tough Callers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 08: Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Managing Interoffice Calls and Voicemail</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 09: Managing Interoffice Calls and Voicemail</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Problem Solving over the Phone</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Problem Solving over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Intra Organisation Dealings</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Intra Organisation Dealings</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Measuring Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Measuring Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Telephone Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Overview
Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role.
The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions.
Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success.
Learning Outcomes:
Understand the fundamentals and importance of top-tier customer service over the phone.
Differentiate between average and excellent customer service practices.
Develop effective strategies for managing and improving customer relationships.
Cultivate superior telephone etiquette and communication techniques.
Employ strategies to establish genuine rapport during phone interactions.
Tackle challenging calls with confidence and professionalism.
Gain proficiency in evaluating and enhancing service quality through metrics.
Why buy this Telephone Customer Service Training?
Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home
Certification
After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
Who is this course for?
This Telephone Customer Service Training course is ideal for
Individuals aiming to enter the customer service sector.
Current customer service representatives seeking to refine their telephone interaction skills.
Managers overseeing phone-based customer service teams.
Organisations aiming to standardise their telephonic service protocols.
Entrepreneurs wanting to foster excellent customer relationships over the phone.
Prerequisites
This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Career path
Customer Service Representative: £18,000 - £25,000 annually.
Telephone Support Specialist: £21,000 - £28,000 annually.
Call Centre Supervisor: £25,000 - £32,000 annually.
Customer Relationship Manager: £30,000 - £45,000 annually.
Customer Service Trainer: £28,000 - £35,000 annually.
Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually.
 Course Curriculum

Module 1: Introduction to Customer Service			
	Module 01: Introduction to Customer Service		00:23:00
Module 2: What's Different about Good Customer Service?			
	Module 02: What's Different about Good Customer Service?		00:12:00
Module 3: Customer Relationship Management			
	Module 03: Customer Relationship Management		00:42:00
Module 4: Customer Service Communication Strategies			
	Module 04: Customer Service Communication Strategies		00:24:00
Module 5: Aspects of Phone Etiquette			
	Module 05: Aspects of Phone Etiquette		00:31:00
Module 6: Building Rapport Over the Phone			
	Module 06: Building Rapport Over the Phone		00:24:00
Module 7: Inbound and Outbound Calls			
	Module 07: Inbound and Outbound Calls		00:16:00
Module 8: Active Listening and Managing Tough Callers			
	Module 08: Active Listening and Managing Tough Callers		00:28:00
Module 9: Managing Interoffice Calls and Voicemail			
	Module 09: Managing Interoffice Calls and Voicemail		00:10:00
Module 10: Problem Solving over the Phone			
	Module 10: Problem Solving over the Phone		01:04:00
Module 11: Intra Organisation Dealings			
	Module 11: Intra Organisation Dealings		00:35:00
Module 12: Measuring Customer Service			
	Module 12: Measuring Customer Service		00:12:00
Assignment			
	Assignment - Telephone Customer Service Training		00:00:00

Studyhub UK

Certificate in Further Education & Training (Cert Ed)

Certificate in Education & Training (CET)

Telephone Customer Service Training

<p><strong>Customer Service Training Course</strong><strong> is Now The Most Demanding Course to Advance Your Career!</strong></p><p>Customer Service Course is for those who want to <strong>advance </strong>in this field. Throughout this course, you will learn the <strong>essential skills</strong> and gain the knowledge needed to become <strong> well versed in Personal Finance</strong>.</p><p>Our course starts with the basics of Customer Service training and gradually progresses towards <strong>advanced topics</strong>. Therefore, each lesson of this course is <strong> intuitive and easy to understand.</strong></p><p><strong>Key Points You'll Learn:</strong></p><ul><li>Customer service to create Super-fans who <strong>will buy more and recommend your business</strong> to their friends.</li><li>Create a customer experience that <strong>delights clients</strong> and makes them feel like they're getting a great product.</li><li><strong>Earn more money</strong> from repeat customers and referrals.</li><li>Turn even angry clients into loyal, long-term clients with <strong>amazing customer service</strong>.</li><li><strong>Engage</strong> your customers better.</li><li>Give customers an experience that makes them <strong>love your service.</strong></li></ul><p>So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to <strong>impress your employers</strong>.</p><p>Along with the Customer Service training course, you also get:</p><ul><li>Lifetime Access</li><li>Unlimited Retake Exam &amp; Tutor Support</li><li>Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.)</li><li>100% Learning Satisfaction Guarantee</li></ul><p><strong>Curriculum Summary:</strong></p><ul><li>Importance of Customer Service</li><li>Customer Service Assistant</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of Total Quality Management</li><li>How To Boost Customer service Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money - Through Customer Retention</li><li>Dealing With Difficult Customers</li></ul><p><strong>Method of Assessment</strong></p><ul><li>MCQ Based</li><li>Passing Marks 60%</li><li>Instant Assessment and Feedback</li></ul><p><strong>Certification</strong></p><ul><li>CPD Accredited (CPD QS) Certificate</li><li>Digital (PDF) &amp; Hardcopy certificates are available</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you can explore trendy and in-demand jobs related to Customer Service.</p><ul><li>Customer Service Trainer: £25,000 to £40,000 per year</li><li>Customer Experience Specialist: £22,000 to £38,000 per year</li><li>Training and Development Coordinator: £22,000 to £35,000 per year</li><li>Customer Success Manager: £28,000 to £45,000 per year</li><li>Call Center Training Supervisor: £28,000 to £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career!
Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become  well versed in Personal Finance.
Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is  intuitive and easy to understand.
Key Points You'll Learn:
Customer service to create Super-fans who will buy more and recommend your business to their friends.
Create a customer experience that delights clients and makes them feel like they're getting a great product.
Earn more money from repeat customers and referrals.
Turn even angry clients into loyal, long-term clients with amazing customer service.
Engage your customers better.
Give customers an experience that makes them love your service.
So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers.
Along with the Customer Service training course, you also get:
Lifetime Access
Unlimited Retake Exam & Tutor Support
Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.)
100% Learning Satisfaction Guarantee
Curriculum Summary:
Importance of Customer Service
Customer Service Assistant
Providing 'Concierge' Level Of Service
The 5 Tenets Of Total Quality Management
How To Boost Customer service Satisfaction
How To Avoid The 10 Deadly Sins Of Customer Service!
More Money - Through Customer Retention
Dealing With Difficult Customers
Method of Assessment
MCQ Based
Passing Marks 60%
Instant Assessment and Feedback
Certification
CPD Accredited (CPD QS) Certificate
Digital (PDF) & Hardcopy certificates are available
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this course.
 Requirements 
To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.
 Career path 
After completing this course, you can explore trendy and in-demand jobs related to Customer Service.
Customer Service Trainer: £25,000 to £40,000 per year
Customer Experience Specialist: £22,000 to £38,000 per year
Training and Development Coordinator: £22,000 to £35,000 per year
Customer Success Manager: £28,000 to £45,000 per year
Call Center Training Supervisor: £28,000 to £40,000 per year
 Certificates 
CPD Accredited PDF Certificate
 Digital certificate - Included 
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
 Hard copy certificate - £10.79 
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each

Compliance Central

Life Coach Training

<p><strong>Customer Service Online Training</strong></p><p>Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer Service course right now. This Customer Service course is ideal for both job seekers and current employees.</p><p><strong>Learning Outcomes</strong></p><p>After completing this Customer Service course, you will be able to -</p><ul><li>Begin your career in any customer-facing role and succeed.</li><li>Recognize your client's most important needs.</li><li>Determine what it takes to have excellent customer service.</li><li>Dealing with difficult clients and difficult situations is a necessary part of the work.</li><li>Handle complaints professionally and confidently.</li></ul><p>If you are trying to secure your first job or advance your current customer service career, this Level 2 Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support.</p><p><strong>Why Choose this Customer Service Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Course developed by industry experts.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>Free Courses included with Customer Service Course</strong></p><ul><li><strong>Course 01: </strong>Dealing With Difficult People</li><li><strong>Course 02: </strong>Anger Management</li></ul> <p><strong>Customer Service Training</strong></p><p>An organization's success is determined by the quality of its customer support and services in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service.</p><p><strong>Course Curriculum of Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: Understanding the Organisation</li><li>Module 03: Prepare to Deliver Excellent Customer Service</li><li>Module 04: Communication in the Customer Service Role</li><li>Module 05: Understand Customers</li></ul><p><strong>Certificate of Completion</strong></p><p>You will receive a course completion certificate for free as soon as you complete the Customer Service course.</p> <li>
                                        <h3>
                                            
                                                Customer Service Training <span>39:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Customer Service Training</span>

                                                    <span>39:00</span>

                                                                                                                                                                
                                                            
                                                            
                                                            
                                                            
                                                                PDF
                                                            
                                                        
                                                                                                    </li>
                                        </ul>
                                    </li> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Customer Service Online Training</strong></p><p>This customer service course is ideal for-</p><ul><li>Candidates who are looking for a career change.</li><li>Candidates who want to boost their CVs in order to improve their job chances should read on.</li><li>Customer support representatives who want to advance their careers by honing their skills.</li><li>Those who plan to continue their education after graduation.</li><li>Company owners, administrators, and supervisors.</li><li>Anyone looking for a rewarding job in customer service.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Customer Service Online Training</strong></p><p>There are <strong>no specific</strong> requirements for Customer Service course</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Will be downloadable when all lectures have been completed.</p> </div>

                        </div>

Customer Service Online Training
Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer Service course right now. This Customer Service course is ideal for both job seekers and current employees.
Learning Outcomes
After completing this Customer Service course, you will be able to -
Begin your career in any customer-facing role and succeed.
Recognize your client's most important needs.
Determine what it takes to have excellent customer service.
Dealing with difficult clients and difficult situations is a necessary part of the work.
Handle complaints professionally and confidently.
If you are trying to secure your first job or advance your current customer service career, this Level 2 Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support.
Why Choose this Customer Service Course from Us
Self-paced course, access available from anywhere.
Easy to understand, high-quality study materials.
Course developed by industry experts.
Automated and instant assessment results.
24/7 support via live chat, phone call or email.
Free PDF certificate as soon as completing the course.
Free Courses included with Customer Service Course
Course 01: Dealing With Difficult People
Course 02: Anger Management
Customer Service Training
An organization's success is determined by the quality of its customer support and services in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service.
Course Curriculum of Customer Service
Module 01: Introduction to Customer Service
Module 02: Understanding the Organisation
Module 03: Prepare to Deliver Excellent Customer Service
Module 04: Communication in the Customer Service Role
Module 05: Understand Customers
Certificate of Completion
You will receive a course completion certificate for free as soon as you complete the Customer Service course.
Customer Service Training 39:00   1: Customer Service Training 39:00 PDF
 Who is this course for? 
Customer Service Online Training
This customer service course is ideal for-
Candidates who are looking for a career change.
Candidates who want to boost their CVs in order to improve their job chances should read on.
Customer support representatives who want to advance their careers by honing their skills.
Those who plan to continue their education after graduation.
Company owners, administrators, and supervisors.
Anyone looking for a rewarding job in customer service.
 Requirements 
Customer Service Online Training
There are no specific requirements for Customer Service course
 Certificates 
Reed Courses Certificate of Completion
 Digital certificate - Included 
Will be downloadable when all lectures have been completed.

Training Tale

Service Design Courses (SDC)

<div>
	<h3><strong>Description:</strong></h3>
<p>A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.</p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>Display a customer service outlook </span></li>
<li><span>Figure out your individual behavior affects the behaviors of others</span></li>
<li><span>Examine confidence eligibility as well as a problem solver</span></li>
<li><span>Implement the techniques to cope with customers</span></li>
<li><span>Set your choice for providing customer service </span></li>
<li><span>Recognise means to settle connectivities between excellence in customer service as well as your business and policies</span></li>
<li><span>Improvise the skills and practices essential for a customer service-focused manager</span></li>
<li><span>Detect the customers as well as what they are searching for being truly involved</span></li>
<li><span>Recognise who are your customers and what their interests are </span></li>
<li><span>Improve plans for generating engaged employees and satisfied customers in the related business units that you manage</span></li>
<li><span>The variation of body language as well as verbal dexterity</span></li>
<li><span>The points of verbal communication, for example, tone, cadence, and pitch</span></li>
<li><span>Asking questions and listening competency </span></li>
<li><span>The manners of disseminating negative news and how to say no.</span></li>
<li><span>Proficient means of negotiation</span></li>
<li><span>The significance of producing and sending meaningful messages</span></li>
<li><span>Materials to speed up communication</span></li>
<li><span>The worth of individualizing interactions and promoting relationships</span></li>
<li><span>Vocal techniques to boost speech as well as communication approach</span></li>
<li><span>Methodologies for controlling stress</span></li>
<li><span>The conditions and benefits of CRM on a company's bottom line </span></li>
<li><span>Explain various elements of a CRM plan</span></li>
<li><span>Improvise a checklist in case of readiness and success in CRM </span></li>
<li><span>Narrate how CRM produces value for organizations and customers </span></li>
<li><span>Think about improvising roles having the highest influence on CRM </span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Complete Customer Service Training </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Complete Customer Service Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Complete Customer Service Training - Updated Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who We Are and What We Do</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Complete Customer Service Training - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Module 01</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Challenges Assertively</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Difficult People</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Stress</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Meeting Expectations</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Setting Goals</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Seven Steps to Customer Problem Solving</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Fifth Critical Element - Measure It</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Fourth Critical Element - Be a Problem Solver</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Second Critical Element - Defined in Your Organization</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Sixth Critical Element - Reinforce It</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Third Critical Element - Given Life by the Employees</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Six Critical Elements</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Leadership</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Five Practices of Leadership</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Asking the Right Questions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Close with Vocals</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closing Down the Voice</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cold and Warm Calls</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Did You Hear Me?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>It's More Than Just a Phase</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>News from Within</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Perfecting the Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Phone Tag and Getting the Call Back</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales by Phone</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Saying No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Staying Out of Voice Mail Jail</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Busting</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Taking Messages99</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>This is My Mentor</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>To Serve and Delight</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Verbal Communication Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Missing in Telephone Communication?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building the Future</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development Team</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Complete Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Complete Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description:
A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.
Learning Outcomes:
Display a customer service outlook
Figure out your individual behavior affects the behaviors of others
Examine confidence eligibility as well as a problem solver
Implement the techniques to cope with customers
Set your choice for providing customer service
Recognise means to settle connectivities between excellence in customer service as well as your business and policies
Improvise the skills and practices essential for a customer service-focused manager
Detect the customers as well as what they are searching for being truly involved
Recognise who are your customers and what their interests are
Improve plans for generating engaged employees and satisfied customers in the related business units that you manage
The variation of body language as well as verbal dexterity
The points of verbal communication, for example, tone, cadence, and pitch
Asking questions and listening competency
The manners of disseminating negative news and how to say no.
Proficient means of negotiation
The significance of producing and sending meaningful messages
Materials to speed up communication
The worth of individualizing interactions and promoting relationships
Vocal techniques to boost speech as well as communication approach
Methodologies for controlling stress
The conditions and benefits of CRM on a company's bottom line
Explain various elements of a CRM plan
Improvise a checklist in case of readiness and success in CRM
Narrate how CRM produces value for organizations and customers
Think about improvising roles having the highest influence on CRM
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Complete Customer Service Training - Updated Version			
	Who We Are and What We Do		00:17:00
	Establishing Your Attitude		00:13:00
	Identifying and Addressing Customer Needs		00:12:00
	Generating Return Business		00:14:00
	In-Person Customer Service		00:10:00
	Giving Customer Service over the Phone		00:12:00
	Providing Electronic Customer Service		00:12:00
	Recovering Difficult Customers		00:15:00
	Understanding When to Escalate		00:14:00
Complete Customer Service Training - Old Version			
Module 01			
	Communication Skills		01:00:00
	Dealing With Challenges Assertively		00:15:00
	Dealing With Difficult People		00:30:00
	Dealing With Stress		00:30:00
	Meeting Expectations		00:15:00
	Setting Goals		00:30:00
	Seven Steps to Customer Problem Solving		00:30:00
	Telephone Techniques		01:00:00
	The Fifth Critical Element - Measure It		00:15:00
	The Fourth Critical Element - Be a Problem Solver		01:00:00
	The Second Critical Element - Defined in Your Organization		00:15:00
	The Sixth Critical Element - Reinforce It		00:30:00
	The Third Critical Element - Given Life by the Employees		00:15:00
	What is Customer Service?		00:15:00
	Who Are Your Customers?		00:15:00
Module 02			
	Six Critical Elements		00:30:00
	Understanding Leadership		00:30:00
	Five Practices of Leadership		00:45:00
Module 03			
	Asking the Right Questions		00:15:00
	Close with Vocals		00:15:00
	Closing Down the Voice		00:10:00
	Cold and Warm Calls		00:15:00
	Developing a Script		00:15:00
	Did You Hear Me?		00:15:00
	It's More Than Just a Phase		00:15:00
	Negotiation Techniques		00:15:00
	News from Within		00:15:00
	Perfecting the Script		00:15:00
	Phone Tag and Getting the Call Back		00:15:00
	Sales by Phone		00:10:00
	Saying No		00:05:00
	Staying Out of Voice Mail Jail		00:05:00
	Stress Busting		00:05:00
	Taking Messages99		00:05:00
	This is My Mentor		00:05:00
	To Serve and Delight		00:05:00
	Verbal Communication Techniques		00:15:00
	What's Missing in Telephone Communication?		00:15:00
	Who Are Your Customers?		00:15:00
Module 04			
	Building the Future		00:15:00
	Checklist for Success		00:15:00
	Considerations in Tool Selection		00:15:00
	Customer Relationship Management		00:10:00
	Evaluating and Reviewing Your Program		00:15:00
	Homegrown vs. Application Service Provider		00:15:00
	Requirement Driven Product Selection		00:15:00
	Strategies for Customer Retention		00:15:00
	The Development Team		00:15:00
	What CRM Is and Who It Serves		00:15:00
Mock Exam			
	Mock Exam- Complete Customer Service Training		00:30:00
Final Exam			
	Final Exam- Complete Customer Service Training		00:30:00
Order Your Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Complete Customer Service Training

<div>
						<div>
							<div>
							<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Overview
</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>This comprehensive course on <strong>Customer Service Training | Online Course </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Customer Service Training | Online Course</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>How will I get my certificate?</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who is This course for?</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Customer Service Training | Online Course</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>Our <strong>Customer Service Training | Online Course</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Career Path</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
						</div>
						</div>
					</div> <h3>Course Curriculum</h3><div><p>7 sections • 7 lectures • 00:38:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Customer Service: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Characteristics of Good Customer Service: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Customer Relationship Management: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Communicate with Customers: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Handling Customer Complaints: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Problem Solving Over Phone: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Improving Customer Service: 00:07:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview

This comprehensive course on Customer Service Training | Online Course will deepen your understanding on this topic.
After successful completion of this course you can acquire the required skills in this sector. This Customer Service Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. 
So enrol in this course today to fast-track your career ladder.
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is This course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Training | Online Course. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Training | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career Path
Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-
Open doors of opportunities
Increase your adaptability
Keep you relevant
Boost confidence
And much more!
Course Curriculum
7 sections • 7 lectures • 00:38:00 total length
•Introduction to Customer Service: 00:06:00
•Characteristics of Good Customer Service: 00:04:00
•Customer Relationship Management: 00:04:00
•Communicate with Customers: 00:06:00
•Handling Customer Complaints: 00:06:00
•Problem Solving Over Phone: 00:05:00
•Improving Customer Service: 00:07:00

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