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39215 Courses delivered Online

Management of Value (MoV) Foundation: In-House Training

By IIL Europe Ltd

Management of Value (MoV®) Foundation This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application. What you will Learn Upon completion of an MoV course candidates should be able to discuss and explain: The main processes and techniques used within MoV and the reasons for using them How MoV may be applied at portfolio, program, project and operational levels The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage The circumstances under which MoV should be used The concept of value and how value may be improved The main benefits arising from the use of MoV Approaches for implementing MoV How to respond to external and internal influences The principles of embedding MoV into an organization The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence. Upon successful completion of this course, you will be able to: Organize and contribute constructively to a Management of Value (MoV) Study Demonstrate a knowledge of MoV principles, processes, approach and environment Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers Pass the AXELOS MoV Foundation Examination Introduction to value management and MoV Value and Value Management Capabilities, Outcomes, Benefits and Disbenefits What is Value? What is Management of Value (MoV)? Why use MoV? Where use MoV? When MoV should be used? What using MoV involve? Selected MoV benefits Relationship with other AXELOS Global Best Practices and Models How MoV fits with other AXELOS Global Best Practice Guides MoV principles Align with organization's objectives Focus on functions and required outcomes Balance the variables to maximise value Apply throughout the investment decision Tailor MoV to suit the subject Learn from experience and improve Assign clear roles and responsibilities and build a supportive culture MoV processes Frame the programme or project Gather information Analyse information Process information Evaluate and select Develop Value Improving Proposals Implement and share outputs MoV techniques Function Analysis Function Analysis System Technique (FAST) Traditional (or classic) FAST Technical FAST Customer FAST Value Trees Measuring value Value profiling (a.k.a. value benchmarking) Simple multi-attribute rating technique (a.k.a. SMART) Value index Value metrics Value for money (VfM) ratio Value Engineering / Analysis Common techniques used in MoV Analysis of information Benchmarking Process Mapping Root Cause Analysis Discounted Cash Flow Analysis Generating Ideas Brainstorming Evaluation and option selection Option Selection Matrix Idea selection Allocation to Categories Idea Selection Matrix Weighting techniques Paired Comparisons Points Distribution Developing VIPs Developing Proposals Cost Benefit Analysis Building Decisions Implementing VIPs Implementation Plans Feedback Following up Tracking Benefits Approach to Implementation Generic approach to MoV implementation Plan the MoV activities Understand and articulate value Prioritize value Improve value Quantify value Monitor improvements in value Learn lessons Environmental factors Portfolio Considerations Programme considerations Project considerations Operational Considerations Embedding MoV into an organization Benefits of Embedding MoV into an organization MoV Policy MoV Policy Composition Embedding MoV into an organisation Key steps Suggested MoV Management Structure Overcoming barriers We do it anyway It takes up too much time We can't afford to make the changes What's in it for me? Don't fix it if it ain't broke Fixed returns on investment MoV products Briefing Meeting Agenda (A.1) Communications Checklist (A.2) Equipment list for an Effective Study/Workshop (A.3) Invitation to join the Study Team (A.4) Option Evaluation Matrix (A.5) Plan the Study (A.6) Recording Idea Selection (A.7) Reporting Study outputs (A.8) Scoping the Study (A.9) Study or Workshop Handbook (A.10) Value-Improvement Proposal Forms (A.11) Value Improvement Tracking Report (A.12) MoV toolbox MoV health check and maturity model P3M3 Maturity Model MoV Maturity Model (aligned with P3M3)

Management of Value (MoV) Foundation: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,995

Time Management Training

4.3(43)

By John Academy

Course Overview Learn all the essential skills to become an expert in Time Management. From this comprehensive Time Management Training course, you will be able to understand the principles of Time Management. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Time Management Training is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Know how to apply powerful OATS principles to gain control of working days. Balance the extremes of personality to find productivity, success, and happiness. Learn to schedule activities for maximum productivity. Understand how to set goals. Know your priorities and more. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Time Management Training course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Time Management Training course, learn the vital abilities and knowledge you require to succeed in your life. Section 01: Start Here and Learn the Basics Why You Need this Course 00:03:00 Five Attitudes to Time and the secret to fulfilment 00:09:00 How to Make Dull Activities Interesting 00:09:00 Why You Cannot Manage Time 00:05:00 The OATS Principle 00:10:00 Section 02: Outcomes: Setting Great Goals and Knowing What is Important Why Goal-setting Works 00:06:00 Set the SMARTEST Goals 00:11:00 Is it Important or is it just Urgent? 00:07:00 Section 03: Activities: Being Able to Get Things Done Avoid the 'To Do Tyranny' 00:06:00 The OATS Principle and the Powerhouse Loop 00:03:00 To Don't 00:06:00 How to Remember what's Outstanding 00:02:00 How to Clear a Backlog 00:07:00 Four Questions to Guide your Response to a Task 00:05:00 Section 04: Time Management Solutions to Common Challenges What are Overload and Overwhelm? @@ 00:04:00 How to Deal with a Feeling of Overwhelm 00:07:00 Are you an Elephant or an Octopus? 00:04:00 Multi-tasking, and how to do it well 00:08:00 How to Delegate Effectively 00:12:00 Section 05: Timing and Scheduling: How to Structure Your Day for Productivity How to get Really Good at Estimating 00:07:00 How to Schedule your Day 00:05:00 When to Schedule Activities into your Day 00:07:00 Section 06: Conclusions: What to Do When All Else Fails The Ultimate Time Management Tool: How to Say NO 00:05:00 How would you like $86,400? 00:03:00 A Final Thought 00:02:00 Assignment Assignment - Time Management Training 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Time Management Training
Delivered Online On Demand2 hours 33 minutes
£18

Introduction to Agile and Scrum: In-House Training

By IIL Europe Ltd

Introduction to Agile and Scrum: In-House Training This half-day course provides an overview of Agile principles and mindset, and the Scrum framework as a key Agile approach. It will provide you with the key benefits of an Agile approach, and its differences with the traditional Waterfall method. Lastly, as Agile is looked upon more frequently as an alternative delivery method, you will review situations where Agile can be adapted outside of software development, where it is most commonly used. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts and roles and responsibilities Illustrate Agile approaches outside of Software Development Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile Benefits Agile Methods Overview of Scrum Scrum Overview Scrum Events Scrum Artifacts Scrum Roles Definition of Done Agile Approaches Outside of Software Development Agile in other environments Product Development Course Development Marketing Agile Project Candidates Summary What Agile is not... Concerns and Pitfalls

Introduction to Agile and Scrum: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£350

Manual Handling Training Online

4.9(27)

By Apex Learning

Overview This comprehensive course on Manual Handling Training Online will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Manual Handling Training Online comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Manual Handling Training Online. It is available to all students, of all academic backgrounds. Requirements Our Manual Handling Training Online is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 5 lectures • 00:59:00 total length •Introduction and Guidance to Manual Handling: 00:11:00 •Manual Handling Hazards and Injuries: 00:11:00 •Manual Handling Risk Assessments: 00:08:00 •Controlling and Reducing the Risks: 00:18:00 •Safe Lifting Techniques: 00:11:00

Manual Handling Training Online
Delivered Online On Demand59 minutes
£12

Supervisor Training Course

4.7(47)

By Academy for Health and Fitness

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Supervisor Training course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Supervisor Training online training course. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) The Supervisor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Experts created the Supervisor Training course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Supervisor Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD & after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Diploma in Supervisor Training at QLS Level 4 Module 01: Fundamentals of Supervisor Training The Importance of Training Supervisors The Five Keywords of Supervision Realities of Training New Supervisors Top Mistakes Made by New Supervisors Supervision as a Profession Summary Module 02: Understanding the Role of Supervision Defining Supervision Professional SupervisionLine Management or Managerial Supervision Types of Supervision Roles of a Supervisor Successful Supervisors Do Things Differently Summary Module 03: Essential Skills in Supervision Problem Solving and Decision Making Planning Delegation Basics of Internal Communications Meeting Management Summary Module 04: Recruitment and Dismissal Recruitment Process Overview The Hiring Process in Eight Steps Dismissal of an Employee Summary Module 05: Employee Management Goal Settings Motivation Observation and Feedback Addressing Performance Issues Conducting Performance Reviews Summary Module 06: Communication Skill Development Listening Actively Choosing the Right Words Using an Appropriate Tone of Voice Using the Appropriate Body Language Adjusting with Different Personalities Conducting Effective Meetings Summary Module 07: Interactive Training for New Supervisors Individual Training Small-Group Training How to Create Successful Training Program Tips on Designing Effective Training What to Look for in Training Importance of Evaluation Levels of Training Evaluation Improvement of Training Summary Module 08: Conflict Management Why Conflicts Happen Managing Conflict Based on Personality Types Managing Conflict Based on Perception Managing Conflict Based on Goals Handling Common Conflict Situations Summary Module 09: Cybersecurity for Employees What Is Cybersecurity? Importance of Cybersecurity Benefits of Cybersecurity Training Getting Employees on Board with Cybersecurity Awareness Training Summary Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this Supervisor Training course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements This Supervisor course is open to anyone who is interested in learning from anywhere in the world. Career path This Supervisor course will allow you to kickstart or take your career in the related sector.

Supervisor Training Course
Delivered Online On Demand3 weeks
£12

Dog Training (Dog Training)

By Training Tale

>> Dog Training (Dog Training) << This Dog Training is designed to give learners the knowledge and understanding they need to pursue a career in canine care. Learners will understand the fundamentals of canine anatomy, physiology, and behaviour and will be able to provide care for canines in their care, including physical enrichment. The Dog Training starts with the basic knowledge of Dog Training and Husbandry and gradually shares expertise knowledge. In this course, you will get a complete idea of Dog Training and Husbandry with key concepts, strategies regarding use of it and in-depth knowledge. The is completely an online course. You can access this from any part of the world with just a smart device and the internet. Enrol on this Dog Training today and start learning! Learning Outcomes After completing this Dog Training, learner will be able to: Gain a thorough understanding of how to care for a dog Gain in-depth knowledge about dog anatomy, physiology and behaviour Understand canine first aid Understand dog sports Understand Dog Training Methods. Why Choose Dog Training and Husbandry Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dog Training (Dog Training) developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Dog Training (Dog Training). >> Others Benefits of this Dog Training Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Dog Training course ] >> Dog Training (Dog Training) << Detailed Course Curriculum Of Entry Level Award in Dog Training and Husbandry (Entry 3) Module 01: Caring for a dog Module 02: Dog Anatomy, Physiology and Behaviour Module 03: Canine First Aid Module 04: Dog Sports Module 05: Dog Training Methods >> ---------------- << Assessment Method After completing each module of the Dog Training course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Dog Training course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Dog Training course is ideal for anyone working in animal care or who wants to learn more about dog training and husbandry so they can better support their own dogs. Requirements There are no specific requirements for this Dog Training course because it does not require any advanced knowledge or skills. Career path This Dog Training course will lead you to many different career opportunities, here are few prospects: Dog Trainer - £23,349 per year Dog sitter - £24,000 per year Dog Behaviourist Counsellor - £25,000 per year Certificates Certificate of completion Digital certificate - Included

Dog Training (Dog Training)
Delivered Online On Demand5 hours
£12

CPR Training

4.9(27)

By Apex Learning

Overview This comprehensive course on CPR Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This CPR Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CPR Training. It is available to all students, of all academic backgrounds. Requirements Our CPR Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 3 lectures • 06:08:00 total length •Introduction to CPR: 00:04:00 •Procedure for CPR: 00:04:00 •Additional Reading Materials - CPR Training: 06:00:00

CPR Training
Delivered Online On Demand6 hours 8 minutes
£12

Level 3 Diploma in Childcare & Education - CPD Accredited

4.5(3)

By Studyhub UK

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Level 3 Award in Childcare & Education - CPD Accredited bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Level 3 Award in Childcare & Education - CPD Accredited related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Level 3 Award in Childcare & Education - CPD Accredited bundle will help you build a solid foundation to become a proficient worker in the sector. This Level 3 Award in Childcare & Education - CPD Accredited Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Childcare and Education Course 02:Teaching English Online Course 03:Teaching English as Foreign Language (TEFL) Certificate Course 04:Teaching Anybody Anything Course 05:Teaching Assistant Course 06:Early Years Primary Teaching Course 07:Child Psychology and Child Care Diploma Course 08:ADHD Awareness Course 09:Autism & Dyslexia Awareness Training Course 10:Child Language Disorder (CLD) Course 11:Child Psychology Diploma Course 12:Children's Mental Health Course 13:Phonics Teaching Course Course 14:Teaching Assistant for Non-Verbal and Verbal Children Course 15:Teaching Assistant with Autism Essential Course 16:SENCO - Special Educational Needs Coordination Course 17:Teaching Assistant with Autism Essential Course 18:Speech And Language Therapy Course 19:Counselling Children & Supporting Their Wellbeing Course 20:Advanced Safeguarding Children (Level 2 Safeguarding) Course 21:Safeguarding Children from Abuse Course 22:Cognitive Behavioural Therapy (CBT) Training Course 23:EYFS Teaching Diploma Course 24:SEN Teaching Course 25:Remote Teaching Online Course 26:Teaching & Homeschooling Course 27:Child Development and Care Course 28:Child Protection & Safeguarding Course 29:Child Behaviour Course 30:Paediatric First Aid Course 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Level 3 Award in Childcare & Education - CPD Accredited bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Level 3 Award in Childcare & Education - CPD Accredited Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete Level 3 Award in Childcare & Education - CPD Accredited training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Level 3 Award in Childcare & Education - CPD Accredited bundle! This bundle is also ideal for professionals looking for career advancement. Please note, this is not a regulated course. To get qualified you need to enrol the below programmes: HND Child Care NCFE Early Learning and Childcare RQF Early Learning & Childcare Level 3 Award in Childcare and Education (VRQ) Level 3 Diploma for Residential Childcare (England) (RQF) Level 3 Certificate in Preparing to Work in Early Years Education and Care (VRQ) Requirements To participate in this Level 3 Award in Childcare & Education - CPD Accredited course, all you need is - A smart device A secure internet connection And a keen interest in Childcare and Paediatric First Aid Career path Upon completing this essential Level 3 Award in Childcare & Education - CPD Accredited Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Level 3 Diploma in Childcare & Education - CPD Accredited
Delivered Online On Demand7 days
£279

Customer Service Training

By Compliance Central

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career! Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Personal Finance. Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Key Points You'll Learn: Customer service to create Super-fans who will buy more and recommend your business to their friends. Create a customer experience that delights clients and makes them feel like they're getting a great product. Earn more money from repeat customers and referrals. Turn even angry clients into loyal, long-term clients with amazing customer service. Engage your customers better. Give customers an experience that makes them love your service. So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Customer Service training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Curriculum Summary: Importance of Customer Service Customer Service Assistant Providing 'Concierge' Level Of Service The 5 Tenets Of Total Quality Management How To Boost Customer service Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money - Through Customer Retention Dealing With Difficult Customers Method of Assessment MCQ Based Passing Marks 60% Instant Assessment and Feedback Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Customer Service. Customer Service Trainer: £25,000 to £40,000 per year Customer Experience Specialist: £22,000 to £38,000 per year Training and Development Coordinator: £22,000 to £35,000 per year Customer Success Manager: £28,000 to £45,000 per year Call Center Training Supervisor: £28,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Customer Service Training
Delivered Online On Demand3 hours
£12

Supervisor Training Level 3 & 4

By Imperial Academy

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Supervisor Training Level 3 & 4
Delivered Online On Demand
£135