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Unlock the secrets to excelling in the world of fashion with our comprehensive Fashion Store Assistant and Personal Shopper Course. Whether you're passionate about assisting customers in finding their perfect style or you dream of becoming a trusted personal shopper, this course is designed to equip you with the skills and knowledge needed to thrive in the industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will gain essential skills for working in a fashion store and as a personal shopper. They start by exploring career options and receiving guidance on how to succeed in this field. Understanding consumer behavior and excelling in customer service are key focuses, teaching students how to meet customer needs effectively. Communication skills are honed, including how to interact professionally and handle different situations with customers. Fashion and trends are covered to keep learners updated on what's popular in the industry. They also learn strategies to attract customers to their shops, making their store appealing and inviting. Planning advice helps them organize their work efficiently. Lastly, the course introduces the profession of a personal shopper, detailing what it involves and how to thrive in this role. Overall, students acquire a well-rounded understanding of the fashion retail environment and the skills needed to provide excellent service and succeed in the industry. Course Curriculum Module 01: Career Guidance Module 02: Understanding Consumer Behaviour and Excelling in Customer Service Module 03: Communication and Protocol Module 04: Fashion and Trends Module 05: How to Make Your Shop a Magnet to Customers Module 06: Planning Advice Module 07: Profession of a Personal Shopper as a Profession Learning Outcomes: Understand consumer behaviour to enhance customer service and satisfaction. Develop effective communication skills essential for client interaction and engagement. Gain insights into current fashion trends and industry protocols. Implement strategies to attract and retain customers in retail environments. Learn planning techniques to optimize store layout and product presentation. Explore the role and responsibilities of a personal shopper profession. CPD 10 CPD hours / points Accredited by CPD Quality Standards Fashion Store Assistant and Personal Shopper Course 2:17:45 1: Module 01: Career Guidance 09:09 2: Module 02: Understanding Consumer Behaviour and Excelling in Customer Service 29:18 3: Module 03: Communication and Protocol 08:41 4: Module 04: Fashion and Trends 36:37 5: Module 05: How to Make Your Shop a Magnet to Customers 21:19 6: Module 06: Planning Advice 06:25 7: Module 07: Profession of a Personal Shopper as a Profession 24:16 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Individuals aspiring to excel in fashion retail environments. Those interested in enhancing customer service skills in retail settings. Individuals keen on understanding fashion trends and consumer behaviour. Aspiring personal shoppers looking to develop their career in fashion. Retail professionals seeking to advance their skills in customer engagement. Career path Fashion Store Assistant Retail Sales Associate Personal Shopper Fashion Retail Manager Customer Service Advisor Visual Merchandiser Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

24 Hour Flash Deal **25-in-1 Customer Service Representative Diploma Mega Bundle** Customer Service Representative Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Service Representative Diploma package online with Studyhub through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Service Representative Diploma course provides complete 360-degree training on Customer Service Representative Diploma. You'll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course This Customer Service Representative Diploma Bundle consists the following career oriented courses: Course 01: Diploma in Customer Service & Handling Complaints Course 02: Customer Service Manager Training and Front Desk Certification Course 03: Customer Relationship Management Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Phone-Based Customer Service Course 08: Service Helpdesk & Technical Support Course Course 09: Call Centre Training: Excelling in Customer Service and Communication Course 10: Office Skills and Administration Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Ecommerce Management, Branding & Marketing Course 19: Professional Crisis Management Certificate Course 20: Marketing Strategies for Business Course 21: Conflict Resolution Course 22: Conversation Virtually with Anyone Course 23: Line Management Course 24: Workplace Productivity Training Course 25: Decision Making and Critical Thinking Online Course The Customer Service Representative Diploma course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Service Representative Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Service Representative Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Service Representative Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Service Representative Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Service Representative Diploma lessons One to one assistance from Customer Service Representative Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Service Representative Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Representative Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Service Representative Diploma Requirements To participate in this Customer Service Representative Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Service Representative Diploma Career path You will be able to kickstart your Customer Service Representative Diploma career because this course includes various courses as a bonus. This Customer Service Representative Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Service Representative Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food retail setting.

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: Pubs, hotels, restaurants; Supermarkets and retail environments; Food and drink manufacturers; Hospitals; Care homes; Schools;

Overview Become a 'secret weapon' in the dynamic retail industry and use your artistic skills to attract customers and make sales. This engaging and comprehensive course presents all the techniques that an accomplished Visual Merchandiser will use to catch the consumer's eye. The Visual Merchandising course provides a masterclass in interior and exterior design work, utilising displays, products, and logos to target a paying audience. You will be taught how to use mannequins and fixtures to draw attention, and then subliminally direct people to the stock and products that you want to highlight. Learn the secrets to shopping success by enrolling now. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment in this Visual Merchandising course. It is available to all students, of all academic backgrounds. Requirements Our Visual Merchandising is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 02:32:00 total length •Module 01: Introduction to Visual Merchandising: 00:16:00 •Module 02: Store Layouts: 00:20:00 •Module 03: Exterior Design: 00:22:00 •Module 04: In-Store Design: 00:19:00 •Module 05: Mannequins in Visual Merchandising: 00:20:00 •Module 06: Display Fixtures: 00:21:00 •Module 07: The Role of a Visual Merchandiser: 00:15:00 •Module 08: Challenges of Modern Visual Merchandising: 00:19:00 •Assignment - Visual Merchandising: 00:00:00

Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences. Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them. Level 2 Awards in Food Safety are suited for anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled. Typical environments may include: • Pubs, hotels, restaurants; • Supermarkets and retail environments; • Food and drink manufacturers; • Hospitals; • Care homes; • Schools;

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that over 20% of UK product recalls are due to manufacturing non-compliance? Are you passionate about ensuring quality and safety in production processes? Are you equipped with the skills to thrive in this dynamic industry? This bundle combines essential courses in Manufacturing, Good Manufacturing Practice (GMP), and Product Management to give you a well-rounded understanding of bringing high-quality products to market. This Good Manufacturing Practice Bundle equips you with the knowledge and skills to excel across the manufacturing value chain. You'll gain insights into modern manufacturing practices, ensuring efficient production processes. Learn the fundamentals of Good Manufacturing Practice (GMP) to guarantee product quality and regulatory compliance. Master product management principles to develop, launch, and manage successful products that meet customer needs. This Good Manufacturing Practice at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 150 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Good Manufacturing Practice course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Good Manufacturing Practice (GMP) Bundle Package includes: Main Course : Diploma in Good Manufacturing Practice (GMP) at QLS Level 5 10 Additional CPD Accredited Premium Courses related to Manufacturing: Course 01: Modern Manufacturing Course 02: Product Management Course 03: Retail Management Skills Course 04: SAP Controlling (CO) - Product Costing S4HANA Course 05: Operations Management: Process Mapping & Supply Chain Course 06: Certificate in Purchasing and Procurement Course 07: Quality Assurance Course 08: Warehouse Safety Course 09: Import/Export Course 10: Business Law & Commercial Law Enrol today and take a significant step towards a rewarding career in Manufacturing & Product Management! Learning Outcomes of Good Manufacturing Practice (GMP) Master Good Manufacturing Practices (GMP) and quality assurance principles. Understand modern manufacturing techniques and product lifecycle management. Implement effective operations management and supply chain optimization. Ensure regulatory compliance and adhere to industry standards. Develop expertise in purchasing, procurement, and warehouse safety. Gain insights into product costing, retail strategies, and business law. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Good Manufacturing Practice Get a free student ID card with Good Manufacturing Practice Training program (£10 postal charge will be applicable for international delivery) The Good Manufacturing Practice is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Good Manufacturing Practice course materials The Good Manufacturing Practice comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Diploma in Good Manufacturing Practice (GMP) at QLS Level 5 Module 01: Basic Concept Of GMP And Safety Regulations Module 02: Good And Bad Manufacturing Practice Module 03: Preventing And Controlling Contamination Module 04: Maintenance And Hygiene Module 05: GMP For Pharmaceutical Industry Module 06: GMP For Food Industry Module 07: GMP For Cosmetics Industry Module 08: IT Applications On GMP Course 01: Modern Manufacturing Section 01: Introduction Section 02: Electric Discharge Machining Section 03: Electrochemical Machining Section 04: Abrasive Jet Machining Section 05: Ultrasonic Machining Section 06: Laser Beam Machining Section 07: Plasma Arc Machining Section 08: Electron Beam Machining Section 09: The Finish Line Course 02: Product Management Module 01: Introduction To Product Management Module 02: Product Classification Module 03: Developing The Product Plan Module 04: New Product Development Module 05: Levels Of A Product And Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product And Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics Of Marketing For Products Module 10: Financial Analysis For Product Management =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Manufacturing & Good Manufacturing Practice (GMP) bundle is suitable for Manufacturing Professionals Retail Managers Product Managers SAP Consultants Requirements You will not need any prior background or expertise. Career path This Good Manufacturing Practice (GMP) bundle will allow you to kickstart or take your career in the following sectors: Manufacturing Manager: £35,000 - £80,000 Product Manager: £40,000 - £100,000 Retail Operations Manager: £30,000 - £60,000 SAP Consultant: £45,000 - £100,000 Visual Merchandiser: £20,000 - £40,000 Quality Assurance Manager (GMP): £30,000 - £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Good Manufacturing Practice (GMP) at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

CWISA training course description This CWISA course covers wireless technologies with reference to IoT. It examines from an IoT perspective how wireless works, and is an excellent introduction to IoT for the wireless engineer. Topics range from wireless technologies, RF, to mobile networks, IoT, and security. What will you learn Describe wireless networking and IoT technologies. Explain basic RF communications. Plan wireless solutions. Describe how to implement wireless solutions. Use best practices in implementing wireless solutions. CWISA training course details Who will benefit: Anyone working with IoT technologies. Prerequisites: RF fundamentals. Duration 4 days CWISA training course contents Introduction to wireless technologies History of wireless, radio waves and frequencies, wireless technologies and related components, common components of wireless solutions, LAN networking requirements, Network security, Implementing wireless solutions, staging, documentation, security updates, Industry organizations, IEEE, compatibility and certification groups. Wireless network use cases Wireless BANs, Wireless PANs, Wireless LANs, Wireless MANs, Wireless WANs, Wireless sensor networks, New network driver-Internet of Things, IoT for industry (IIoT), IoT for connected vehicles, Residential environments, Retail, Education (K12), Higher education, Agriculture, Smart cities / Public access, Health care, Office buildings, Hospitality, Industry, Stadiums, arenas, and large public venues. Planning wireless solutions Identifying use cases and applications, common wireless requirements and constraints, performing a wireless system design, selecting and evaluating design parameters. RF communications RF wave characteristics, RF propagation behaviours, RF signal metrics, fundamentals of wireless modulation. other wireless carriers, common frequency bands. Radio frequency hardware Hardware levels, basic RF hardware components (circuit board level), RF link types (use category). RF device types. Mobile communications networks Mobile networks, LTE, 5G, Use cases. Short-range, low-rate, and low-power networks RF and speed, RF and range, RF and power, 802.11, 802.15.4, Bluetooth, LoRa (Long range) / LoRaWAN, ZigBee, 6LoWPAN, NB-IoT and LTE-M. Wireless sensor networks What is a Wireless Sensor Network (WSN)? WSN applications, Sensors and actuators, WSN architectures, Planning a WSN. Internet of Things (IoT) Internet of Things (IoT) defined, IoT history and its definition revisited, one more comment on the definition of IoT, IoT verticals, Oil & Gas, IoT structure/ architecture basics, IoT connected objects. Securing wireless networks Confidentiality, integrity and availability, Privacy, non-repudiation, authenticity & safety, Importance of authentication in wireless networks, Key cryptographic technologies & concepts, Authentication methods, Authorisation, OAuth 2.0 authorisation framework, monitoring. Troubleshooting wireless solutions Proper solutions design, designing and implementing wireless solutions, basic installation procedures, general configuration considerations, troubleshooting and remediation, troubleshoot common problems in wireless solutions. Programming, scripting and automation What is an API? categories of APIs, common API communication methods, choosing a language, why are we integrating systems? Application & integration architectures. Data structures & types, XML, YAML, API types.

24 Hour Flash Deal **25-in-1 Fast-Moving Consumer Goods (FMCG) Advanced Diploma Mega Bundle** Fast-Moving Consumer Goods (FMCG) Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Fast-Moving Consumer Goods (FMCG) Advanced Diploma package online with Studyhub through our online learning platform. The Fast-Moving Consumer Goods (FMCG) Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Fast-Moving Consumer Goods (FMCG) Advanced Diploma course provides complete 360-degree training on Fast-Moving Consumer Goods (FMCG) Advanced Diploma. You'll get not one, not two, not three, but twenty-five Fast-Moving Consumer Goods (FMCG) Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Fast-Moving Consumer Goods (FMCG) Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Fast-Moving Consumer Goods (FMCG) Advanced Diploma Bundle consists the following career oriented courses: Course 01: Navigating the Fast-Moving Consumer Goods (FMCG) Industry Course 02: Retail Operations Management Course 03: Retail Management Course 04: Inventory Management Course 05: Product Management Course 06: Supply Chain Management Course 07: Quality Manager Course 08: CSR Policies & Supply Chain Management Course 09: Logistic Management Course 10: Workplace Performance Management Course 11: Strategic Planning and Implementation Course 12: Warehouse Management Course 13: Quality Assurance Manager Course 14: Retail Customer Service & Effective Customer Targeting Course 15: Managing Change and Continual Improvement Course 16: Lean Production, Logistics and Supply Chain Management Training Course 17: Sales Skills Course 18: Managing Quality and Service Delivery Course 19: Social Media Marketing Course -The Step by Step Guide Course 20: Workplace Communication Management Course 21: E-Commerce: Complete Guide to Income Mastery Course 22: Brand Branding Course 23: Consumer Rights Certificate Course 24: Food Labelling Regulations Training Course 25: Good Manufacturing Practices (GMP) Certification The Fast-Moving Consumer Goods (FMCG) Advanced Diploma course has been prepared by focusing largely on Fast-Moving Consumer Goods (FMCG) Advanced Diploma career readiness. It has been designed by our Fast-Moving Consumer Goods (FMCG) Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Fast-Moving Consumer Goods (FMCG) Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Fast-Moving Consumer Goods (FMCG) Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Fast-Moving Consumer Goods (FMCG) Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Fast-Moving Consumer Goods (FMCG) Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Fast-Moving Consumer Goods (FMCG) Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Fast-Moving Consumer Goods (FMCG) Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Fast-Moving Consumer Goods (FMCG) Advanced Diploma lessons One to one assistance from Fast-Moving Consumer Goods (FMCG) Advanced Diploma professionals if you need it Innovative exams to test your knowledge after the Fast-Moving Consumer Goods (FMCG) Advanced Diploma course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Fast-Moving Consumer Goods (FMCG) Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Fast-Moving Consumer Goods (FMCG) Advanced Diploma certificate and transcript on the next working day Easily learn the Fast-Moving Consumer Goods (FMCG) Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Fast-Moving Consumer Goods (FMCG) Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Fast-Moving Consumer Goods (FMCG) Advanced Diploma Requirements To participate in this Fast-Moving Consumer Goods (FMCG) Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Fast-Moving Consumer Goods (FMCG) Advanced Diploma Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Career path You will be able to kickstart your Fast-Moving Consumer Goods (FMCG) Advanced Diploma career because this course includes various courses as a bonus. This Fast-Moving Consumer Goods (FMCG) Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Fast-Moving Consumer Goods (FMCG) Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Since the Pandemic people have been experiencing more stress, anxiety and depression and with this comes the loss of compassion shown for self and others while we attempt to make sense of what is happening and how we will adapt to the changes outside of our control. In this course we will discuss what Compassion and Empathy is, how to build and maintain compassion in times of change and uncertainty. This course has been created for anyone who works in the health and care sector / finance / retail / hospitality etc. and who works with clients / customers.