3448 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Unlock the full potential of product management with our comprehensive course. Dive deep into product management fundamentals, Agile methodologies, and gain hands-on experience with essential project management tools, including Trello, Jira, Microsoft Teams, Planner, and ChatGPT. Elevate your career and drive success in the digital age.

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications. About this event Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession. By the end of the course, you will be able to: Understand medication types and uses Learn legal and ethical responsibilities Master medication administration procedures Know proper storage and disposal methods Recognize and respond to adverse effects Develop communication and record-keeping skills Apply person-centred approaches Conduct risk assessments. Location for delegates attending in person Online via Teams 0798 999 5180. sales@chcaretraining.co.uk Before you book: Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings. All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments. Cancellations CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course. If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date. Please ask your staff to read the following guidance before they attend the course: Arriving at the Venue The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course. You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts. When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible. Covid-Secure Premises Please do not attend the course if you have symptoms of Covid or are feeling unwell. During the course As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course. All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments. If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses. Refreshments are provided for free. Please bring a packed lunch for any full-day courses. After the course We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager. We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously. If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

Learn to build a complete Arduino project using a keypad, LCD, ultrasonic sensor, LDR sensor, and a buzzer

The Level 7 qualifications in Strategic Management and Leadership Practice are designed for directors and senior managers who have the authority and personal inspiration to translate organisational strategy into effective performance. These qualifications require directors and senior managers to build on their skills in strategic management and leadership and to focus on the requirements of inter-organisational strategy.

Unlock your literary potential with the 'Diploma in Creative Writing Complete Course at QLS Level 5,' a captivating journey into storytelling and creative expression. This course, enriched with creative writing prompts, writing examples, and writing images, is designed to unlock the creativity of budding writers. It offers a deep dive into crafting narratives, character creation, and various writing styles, from novel and non-fiction to business and proposal writing. Experience a unique adventure in writing, where each lesson acts as a gateway to imaginative worlds and engaging storytelling. With a focus on developing a strong foundation in both fiction and non-fiction, this course offers growth and insight into the art of writing, preparing you for everything from space battles in fiction to the clarity needed in business writing. Progress from a beginner to a skilled writer, mastering the art of storytelling across different genres. This course ensures a comprehensive development for writers, with a curriculum that covers poetry, character development, and business communication. With our support, every challenge transforms into an opportunity, guiding you towards achieving literary excellence. Learning Outcomes: Master the craft of storytelling across genres, including novels, non-fiction, and poetry. Develop the ability to create complex, believable characters and realistic dialogue. Gain expertise in structuring horrors, thriller, and children's stories with compelling narratives. Acquire skills in proposal writing, critical thinking, and business communication. Learn the intricacies of editing, evaluating, and the process of getting published. Why buy this Diploma in Creative Writing Complete Course at QLS Level 5? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diploma in Creative Writing Complete Course at QLS Level 5 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Creative Writing Complete Course for? Individuals with a passion for storytelling and a desire to explore various writing genres. Aspiring authors looking to craft their first novel or delve into the world of non-fiction. Creative minds interested in children's literature, poetry, or speculative fiction. Professionals aiming to enhance their writing skills for business or academic purposes. Anyone seeking to enrich their understanding of the writing process and industry standards. Prerequisites This Diploma in Creative Writing Complete Course at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Creative Writing Complete Course at QLS Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Author: £25,000 - £40,000 per annum Content Writer: £20,000 - £35,000 per annum Copywriter: £23,000 - £50,000 per annum Technical Writer: £30,000 - £55,000 per annum Editor (Creative Writing Courses): £27,000 - £52,000 per annum Scriptwriter: £25,000 - £60,000 per annum Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Creative Writing Introduction to Creative Writing 00:13:00 Module 02: The Development of Creative Writing The Development of Creative Writing 00:16:00 Module 03: Novel Writing Novel Writing 00:18:00 Module 04: Writing Non-Fiction Writing Non Fiction 00:16:00 Module 05: Creating Fictional Characters Creating Fictional Characters 00:29:00 Module 06: Writing Realistic Dialogue Writing Realistic Dialogue 00:14:00 Module 07: Writing Horrors, Thriller and Murder Stories Writing Horrors, Thriller and Murder Stories 00:21:00 Module 08: Writing for Children Writing for Children 00:16:00 Module 09: Writing Poetry Writing Poetry 00:19:00 Module 10: Proposal Writing Proposal Writing 00:27:00 Module 11: Critical Thinking Critical Thinking 00:15:00 Module 12: Business Writing Business Writing 00:25:00 Module 13: Other Writings Other Writings 00:28:00 Module 14: Editing, Evaluating and Getting Published Editing, Evaluating and Getting Published 00:24:00 Assignment Assignment - Creative Writing 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Are you ready to embark on a transformative journey towards a richer, more fulfilling life? In our course, 'How To Lead A Rich Life - Adopt Minimalism,' we invite you to delve into the art of minimalism, a powerful philosophy that has the potential to reshape your world. Through a creative and immersive approach, we aim to persuade you to embrace minimalism in all aspects of your life, guiding you towards a path of abundance and contentment. Minimalism is not just about decluttering physical possessions; it's a holistic approach that touches upon various facets of your existence. Our course begins by exploring the essence of minimalism and why we are passionate about sharing this knowledge with you. We draw insights from our clients' experiences, providing you with valuable real-world perspectives. You'll discover how to infuse minimalism into every corner of your life, from your daily routines to your personal relationships, leading to profound transformations. Through a series of engaging examples and practical exercises, we'll equip you with the skills and mindset needed to embrace minimalism fully. By the end of this course, you'll emerge with a newfound understanding of minimalism and its potential to enrich your life. You'll have the tools to simplify, focus, and prioritize, allowing you to lead a richer, more purposeful existence. Join us on this extraordinary journey towards a life of abundance, where less truly becomes more. Learning Outcomes: Understand the fundamental principles of minimalism and its impact on personal well-being. Gain insights from real client experiences and apply them to your own life. Learn practical strategies to embrace minimalism in various areas of your daily routine. Explore a wide range of examples and exercises that illustrate the power of minimalism. Develop the skills and mindset necessary to lead a richer, more fulfilling life through minimalism. Why buy this How To Lead A Rich Life - Adopt Minimalism course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the How To Lead A Rich Life - Adopt Minimalism Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this How To Lead A Rich Life - Adopt Minimalism course for? Individuals seeking to simplify their lives and find greater purpose. Anyone curious about the philosophy of minimalism and its benefits. Professionals looking to reduce stress and enhance work-life balance. Students interested in adopting minimalist principles for a more focused approach to academics. Parents aiming to create a minimalist, clutter-free environment for their families. Career path Minimalism Coach: £30,000 - £50,000 per annum Sustainable Living Consultant: £25,000 - £40,000 per annum Personal Development Instructor: £28,000 - £45,000 per annum Professional Organizer: £20,000 - £35,000 per annum Lifestyle Blogger/Influencer: Variable income, potential for high earnings Environmental Educator: £25,000 - £40,000 per annum Prerequisites This How To Lead A Rich Life - Adopt Minimalism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This How To Lead A Rich Life - Adopt Minimalism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum About Us/ Why we are doing this course Get to know us better 00:04:00 What is Minimalism What is Minimalism 00:09:00 What is Clutter and Excess 00:10:00 What We have Learned From Our Clients Main Concerns 00:08:00 Common Feelings 00:09:00 Looking Forward - Common Wants 00:05:00 How to Embrace Minimalism in All Areas of Your Life How to Get Started - Finding Your Why 00:10:00 7 Ingredients for an Extraordinary Life 00:10:00 The 7 Key Areas - Broken Down 00:17:00 Examples and Exercises for Minimalism Emilio and Samantha's Creations 00:03:00 12 Questions to Ask Yourself When Letting Go of Difficult Items 00:01:00 Time Audit How are you using your time 00:11:00 Exercise Multi-tasking vs. Single-tasking 00:05:00 Meal Planning 00:07:00 Next steps 00:05:00 Extras Exercise Stress Test 00:03:00 Exercise Mind Mapping 00:05:00 Laura's Story - Get inspired by Laura's transformation 00:08:00 Organizing my to-do lists Analog Task manager - Emilio's System 00:08:00 Before and After Real Projects - Kitchen and Garage 00:05:00 Before and After Real Projects - Art Gallery, Bedroom and Home Office 00:09:00 Exercise Clutter Visualization Meditation 00:06:00 Assignment Assignment - How To Lead A Rich Life - Adopt Minimalism 00:00:00

Overview Step into the world of criminal analysis with the Tactical Crime Analysis Certificate, a comprehensive journey through the multifaceted landscape of crime and its intricate mechanisms. This course unveils the complexities of the criminal justice system in England and Wales, offering insights into various classifications of crime and the depths of crime scenes. Learners will explore the innovative realms of crime mapping and delve into the psychological underpinnings of criminal behaviour. The curriculum extends beyond traditional boundaries, incorporating financial and environmental aspects of criminology, and sheds light on the art and science of criminal profiling. With modules dedicated to criminal intelligence analysis and the evolving role of technology, this programme is a gateway to understanding the dynamic interplay between policing and cyber security, capped off with a focus on predictive methodologies and research techniques. Learning Outcomes: Gain foundational knowledge of crime analysis and its importance in the criminal justice system. Understand the classification of crime and the processes involved in analyzing crime scenes. Develop skills in crime mapping to visualize and analyze crime data for tactical purposes. Learn tactical crime analysis techniques to identify patterns, trends, and modus operandi to aid in investigations. Understand strategic and administrative crime analysis to inform decision-making and resource allocation. Explore the fundamentals of criminal behavior and psychology to understand the motivations and dynamics behind criminal acts. Learn about financial and environmental criminology and their relevance in analyzing and preventing crime. Understand the role of criminal justice in addressing crime and maintaining public safety. Gain knowledge of criminal profiling, including its scientific basis and application in investigations. Develop skills in criminal intelligence analysis and utilize technology for gathering and analyzing intelligence data. Learn research methods and statistical analysis techniques applicable to crime analysis. Understand the intersection of policing and cyber security in combating crime in the digital age. Explore the concept of forecasting future occurrences and prediction in crime analysis. Why buy this Tactical Crime Analysis Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Tactical Crime Analysis Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to become crime analysts, seeking a foundational understanding of crime analysis techniques. Law enforcement officers aiming to enhance their analytical skills in crime scene investigation and profiling. Criminal justice students desiring a comprehensive view of crime analysis and its application in the field. Security professionals interested in expanding their knowledge of crime mapping and intelligence analysis. Policy makers and criminal justice administrators focused on strategic approaches to crime prevention and analysis. Prerequisites This Tactical Crime Analysis Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Tactical Crime Analysis Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Crime Analyst: £25,000 - £35,000 Per Annum Intelligence Officer: £30,000 - £45,000 Per Annum Forensic Psychologist: £31,000 - £48,000 Per Annum Cyber Security Analyst: £35,000 - £55,000 Per Annum Criminal Profiler: £27,000 - £40,000 Per Annum Police Detective: £29,000 - £43,000 Per Annum Course Curriculum Module 01: Introduction to Crime Analysis Introduction to Crime Analysis 00:31:00 Module 02: The Criminal Justice System in England and Wales The Criminal Justice System in England and Wales 00:18:00 Module 03: Classification of Crime Classification of Crime 00:37:00 Module 04: Crime Scene Crime Scene 00:26:00 Module 05: Crime Mapping Crime Mapping 00:28:00 Module 06: Tactical Crime Analysis Tactical Crime Analysis 00:44:00 Module 07: Strategic and Administrative Crime Analysis Strategic and Administrative Crime Analysis 00:32:00 Module 08: Criminal Behaviour and Psychology Criminal Behaviour and Psychology 00:40:00 Module 09: Financial and Environmental Criminology Financial and Environmental Criminology 00:42:00 Module 10: Criminal Justice Criminal Justice 00:36:00 Module 11: Criminal Profiling: Science, Logic and Metacognition Criminal Profiling: Science, Logic and Metacognition 00:25:00 Module 12: Phases of Profiling Phases of Profiling 00:30:00 Module 13: Criminal Intelligence Analysis Criminal Intelligence Analysis 00:21:00 Module 14: Technology in Criminal Intelligence Analysis Technology in Criminal Intelligence Analysis 00:20:00 Module 15: Research Method and Statistics in Crime Analysis Research Method and Statistics in Crime Analysis 00:28:00 Module 16: Policing and Cyber Security Policing and Cyber Security 00:45:00 Module 17: Forecasting Future Occurrences and Prediction Forecasting Future Occurrences and Prediction 00:35:00 Assignment Assignment - Tactical Crime Analysis Certificate 00:00:00

Love doesn’t come with a manual, but our video dating and relationship advice course reveals the secrets you need to know… Tailored for men and women, our unique programmes are designed to transform your approach to dating and lead to a happy relationship. "From Single to Couple (without losing your sanity)" is the only UK based coaching course designed by a real married couple, the survivors of the dating minefield.