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At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Mental Health Support Worker is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Mental Health Support Worker and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Mental Health Introduction to Mental Health 00:21:00 Module 02: Overview of Mental Health Support Worker Overview of Mental Health Support Worker 00:16:00 Module 03: Childhood and Adolescent Psychiatric Disorders Childhood and Adolescent Psychiatric Disorders 00:26:00 Module 04: Stress and Anxiety Disorders Stress and Anxiety Disorders 00:33:00 Module 05: Schizophrenia Schizophrenia 00:27:00 Module 06: Personality Disorders Personality Disorders 00:43:00 Module 08: Eating & Sleeping Disorders Eating & Sleeping Disorders 00:45:00 Module 07: Mood Disorders Mood Disorders 00:23:00 Module 09: Self-Harm and Suicide Self-Harm and Suicide 00:21:00 Module 10: Medication and Therapy in the Treatment of Mental Illness Medication and Therapy in the Treatment of Mental Illness 00:33:00 Module 11: Mental Health Legislation and Services Mental Health Legislation and Services 00:30:00 Module 12: Community Mental Health Teams (CMHTs) Community Mental Health Teams (CMHTs) 00:19:00 Module 13: The Participation of The Service User The Participation of The Service User 00:22:00

Overview Beating Burnout - Practical Stress Management Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Beating Burnout - Practical Stress Management Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Beating Burnout - Practical Stress Management Module 01: Beating Burnout - Introduction 00:03:00 Module 02: The Problem of Burnout in Modern Workplaces 00:06:00 Module 03: Symptoms of Burnout - Do You Have It? 00:03:00 Module 04: How Individuals Can Fight Back Against Burnout 00:12:00 Module 05: How Leaders Can Create a Burnout Free Culture 00:10:00 Module 06: Let's Review The Advice - What's Important? 00:03:00 Assignment Assignment - Beating Burnout - Practical Stress Management 00:00:00

Overview With the ever-increasing demand for Cognitive Behavioural Therapy (CBT) in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Cognitive Behavioural Therapy (CBT) may be. Learning about Cognitive Behavioural Therapy (CBT) or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Cognitive Behavioural Therapy (CBT). That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Cognitive Behavioural Therapy (CBT) is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by Compete High in this Diploma in Cognitive Behavioural Therapy (CBT) course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Diploma in Cognitive Behavioural Therapy (CBT) course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Diploma in Cognitive Behavioural Therapy (CBT) course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Cognitive Behavioural Therapy (CBT), Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Cognitive Behavioural Therapy (CBT), Anyone looking for a certificate of completion on doing an online training on this topic, Students of Cognitive Behavioural Therapy (CBT)emb, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Diploma in Cognitive Behavioural Therapy (CBT) course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01: Introduction to Cognitive Behavioural Therapy Introduction to Cognitive Behavioural Therapy 00:00 Module 02: Challenges to overcome through CBT Challenges to overcome through CBT 00:00 Module 03: Theoretical Perspective Theoretical Perspective 00:00 Module 04: Practice of CBT Practice of CBT 00:00 Module 05: Development of Core Beliefs Development of Core Beliefs 00:00 Module 06: Acceptance and Mindfulness in CBT Acceptance and Mindfulness in CBT 00:00 Module 07: Additional CBT Therapeutic Ideas Additional CBT Therapeutic Ideas 00:00 Module 08: Misconception of CBT Misconception of CBT 00:00

Overview Young People and Challenging Behaviour Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Young People and Challenging Behaviour Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Challenging Behaviour Introduction to Challenging Behaviour 00:14:00 Module 02: Impact of Behavioural Challenges on Child Development Impact of Behavioural Challenges on Child Development 00:17:00 Module 03: Biological Influences and Challenging Behaviour Biological Influences and Challenging Behaviour 00:15:00 Module 04: Managing Challenging Behaviour Managing Challenging Behaviour 00:12:00 Module 05: Responding to Challenging Behaviour Responding to Challenging Behaviour 00:12:00 Module 06: Responding to Extreme Behaviour Responding to Extreme Behaviour 00:15:00 Module 07: Behavioural Models for Managing Challenging Behaviour Behavioural Models for Managing Challenging Behaviour 00:13:00 Module 08: Implementing Schoolwide Positive Behaviour Support Implementing Schoolwide Positive Behaviour Support 00:25:00

Overview COVID-19 & Home Based Childcare is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this COVID-19 & Home Based Childcare and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 07 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Home-Based Childcare Introduction to Home-Based Childcare 00:13:00 Module 02: Registering as an Approved Home-Based Childcarer Registering as an Approved Home-Based Childcarer 00:28:00 Module 03: Effective Skills of a Childcarer Effective Skills of a Childcarer 01:11:00 Module 04: Children's Learning and Development Children's Learning and Development 00:53:00 Module 05: Anxiety in Children Anxiety in Children 00:14:00 Module 06: Impact of Covid 19 on Children and Women and Young People Impact of Covid 19 on Children and Women and Young People 00:22:00 Module 07: Supporting Children During Covid 19 Supporting Children During Covid 19 00:27:00 Module 08: Supporting Young People During Covid 19 Supporting Young People During Covid 19 00:17:00 Module 09: Managing Anxiety in Families with Children and Youth During the COVID-19 Outbreak Managing Anxiety in Families with Children and Youth During the COVID-19 Outbreak 00:17:00 Module 10: Treatment of Anxiety Disorder Treatment of Anxiety Disorder 00:13:00 Module 11: Bereavement Guide During COVID 19 Bereavement Guide During COVID 19 00:18:00 Module 12: Healthy Food for Children Healthy Food for Children 00:32:00 Module 13: Children with Special Needs Children with Special Needs 00:47:00 Module 14: Law and Legislation Law and Legislation 00:44:00

Overview Unruly behaviour from a student can have a serious impact on the learning and well-being of others. This kind of attitude and action should be taken seriously and handled properly. Learn how you can manage disobedient pupils with a positive approach with our exclusive Positive Handling in Schools Training course.  Through this informative course you will get an overall understanding of positive handling. The course will show you the strategies to handle volatile situations on the school premises. You will gain an in-depth understanding of the aggressive curve, the SCARF Model and trauma and disability management. In addition, the course will educate you on physical intervention, searching and confiscation. Upon successful completion of this course, you will receive a certificate of achievement. This certificate will help you prove your expertise in this area. So, join now and start working on your skills! Course Preview Learning Outcomes Develop the ability to handle a sensitive situation relating to a young person or children. Enhance your understanding of the aggressive curve Understand the principles of the SCARF Model Build your expertise in physical intervention and restraint Grasp the procedure for searching and confiscation Learn about the government advice and guidance Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Aggression management Handling unruly attitude Who Should Take This Positive Handling in Schools Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Positive Handling in Schools Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Positive Handling in Schools Training Certification After completing and passing the Positive Handling in Schools Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Positive Handling in Schools Training will equip you with effective skills and abilities and help you explore career paths such as  Teacher School Administrator Principal Module 01: Introduction to Positive Handling in School Introduction to Positive Handling 00:23:00 Module 02: A Serious Business A Serious Business 00:27:00 Module 03: The Aggression Curve The Aggression Curve 00:21:00 Module 04: Trauma and Disability Management Trauma and Disability Management 00:25:00 Module 05: The SCARF Model The SCARF Model 00:28:00 Module 06: Government Advice and Guidance Government Advice and Guidance 00:23:00 Module 07: Making Decisions: Duty of Care Making Decisions Duty of Care 00:25:00 Module 08: The Law The Law 00:22:00 Module 09: Physical Intervention and Restraint Physical Intervention and Restraint 00:22:00 Module 10: Screening, Searching and Confiscation Screening, Searching and Confiscation 00:23:00 Assignment Assignment - Positive Handling in Schools 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Develop the ability to help hard-working people get the most out of their pension with our Pension Consultant Training course. This course is for aspiring professionals who wish to assist others in securing their pensions. Thus, it will cover the essentials of the UK pension system. In this course, you will get a clear understanding of the laws and regulations of pensions in the UK. this course will provide you with detailed lessons on pension scheme assessment, pension transfers and consolidation. Furthermore, you will know how to increase the benefits of pensions. In addition, you will get the chance to enhance your knowledge of compliance and regulation framework. At the end of the course, you will receive a CPD- CPD-accredited certificate of achievement. This certificate will help you build your credibility in this area. Enrol now! Course Preview Learning Outcomes Recognise the pension laws and regulations in the UK Understand the essentials of pension scheme assessment Learn about pension transfers and consolidation Grasp the strategies for maximising the pension benefits Know the basics of compliance and regulatory framework Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Pension scheme assessment Pension transfers Who Should Take this Pension Consultant Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Pension Consultant Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Pension Consultant Training Certification After completing and passing the Pension Consultant Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Pension Consultant Training will equip you with effective skills and abilities and help you explore career paths such as  Pension Consultant Retirement Planning Advisor Pension Scheme Administrator HR Executive Module 01: Introduction to Pension Consulting Introduction to Pension Consulting 00:24:00 Module 02: Retirement Planning and Pension Scheme Assessment Retirement Planning and Pension Scheme Assessment 00:16:00 Module 03: Pension Scheme Selection and Implementation Pension Scheme Selection and Implementation 00:18:00 Module 04: Pension Transfers and Consolidation Pension Transfers and Consolidation 00:17:00 Module 05: Pension Investment Strategies Pension Investment Strategies 00:17:00 Module 06: Maximising Pension Benefits Maximising Pension Benefits 00:16:00 Module 07: Compliance And Regulatory Framework Compliance And Regulatory Framework 00:17:00 Module 08: Communication and Client Relationship Management Communication and Client Relationship Management 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certification After successfully completing the course, you will be able to get the UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. The PDF Certificate + Transcript is available at £6.99 (Special Offer - 50% OFF). In addition, you can get a hard copy of your certificate for £12 (Shipping cost inside the UK is free, and outside the UK is £9.99).

Course Overview The comprehensive Relieve Your Stress Level 2 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Relieve Your Stress Level 2 today, and learn from the very best the industry has to offer! This best selling Relieve Your Stress Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Relieve Your Stress Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.  The Relieve Your Stress Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Relieve Your Stress Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.  After successfully completing the Relieve Your Stress Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Relieve Your Stress Level 2 will help you stand out from the crowd. You can also validate your certification on our website.  We know that you are busy and that time is precious, so we have designed the Relieve Your Stress Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.   Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.