53620 Courses delivered Online

The Level 5 Diploma in Education and Training (L5 DET) is an industry-standard qualification for those teaching in the post-16 sector.

This course is aimed at those who would like to teach in the further education sector in a college or private training provider. Level 3 Award in Education & Training​ provides you with knowledge and understanding of the role of a teacher and how to meet individual learner needs.

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** The Level 5 Diploma in Construction Project Management is the ideal course for those who are looking to elevate their understanding of managing construction projects. This course offers a deep dive into all aspects of project management within the construction sector, from planning and budgeting to risk assessment and quality control. With a focus on the key areas of construction management, you’ll be introduced to tools and techniques that help ensure successful project delivery, meeting deadlines and staying within budget. As a fully online course, the Level 5 Diploma in Construction Project Management allows you to learn at your own pace, from the comfort of your own home, without the need for physical attendance. By focusing on essential management strategies and techniques, the course is designed to give you a clear understanding of construction processes, project planning, and leadership in the construction industry. Whether you're currently working in the field or looking to enter it, this course is the perfect way to deepen your expertise and improve your career opportunities in a growing and dynamic sector. Construction Project Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Construction Project Management at QLS Level 5 Course 02: Diploma in Construction Site Safety at QLS Level 5 Course 03: Certificate in Property Management at QLS Level 3 Course 04: Diploma in Facilities Management at QLS Level 5 Course 05: Certificate in Quality Assurance (QA) Management at QLS Level 3 Course 06: Advanced Diploma in Health and Safety Officer at QLS Level 7 Course 07: Certificate in Paediatric First Aid Training at QLS Level 3 Course 08: Certificate in Health & Safety Manager at QLS Level 3 Course 09: Certificate in Manual Handling Training at QLS Level 3 Course 10: Diploma in Security Guard at QLS Level 4 Learning Outcomes Develop robust project plans for successful construction projects. Implement effective safety protocols to ensure a secure construction environment. Master property management principles for efficient project execution. Acquire skills in facilities management, enhancing project sustainability. Uphold quality assurance standards to deliver excellence in construction projects. Attain advanced knowledge in health and safety management. Demonstrate proficiency in paediatric first aid training. Become a certified health and safety manager with a comprehensive skill set. Gain expertise in manual handling training for improved workplace safety. Secure a diploma in security guard services, augmenting your security proficiency. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Imagine seamlessly orchestrating every aspect of your construction projects, from groundbreaking to the final flourish. With our comprehensive bundle, you'll not only master the art of project management but also earn the prestigious Quality Licence Scheme (QLS) endorsement, setting you apart as a true industry leader. Dive into the intricacies of project planning, safety protocols, property management, facilities oversight, quality assurance, health and safety management, and security strategies. The courses are crafted to elevate your expertise, equipping you with the acumen to navigate the challenges of construction and project management seamlessly. Explore the intricacies of Construction Project Management, diving into the core aspects that make each project a success. From ensuring safety on construction sites to mastering quality assurance, our bundle encompasses a range of vital skills. Elevate your career prospects by gaining proficiency in property management, facilities oversight, and health and safety management. This QLS Endorsed Bundle is not just a collection of courses; it's a strategic investment in your professional growth, providing a holistic understanding of the multifaceted construction industry. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring construction project managers Professionals seeking expertise in facilities management Individuals aiming for a career in health and safety management Those interested in property management within the construction sector Security personnel looking to enhance their skills Individuals pursuing a role in quality assurance Anyone aspiring to contribute to construction project safety and efficiency Individuals keen on mastering manual handling for workplace safety Career path Construction Project Manager Health and Safety Officer Facilities Manager Quality Assurance Manager Property Manager Security Guard Supervisor Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

The BCS Essentials Certificate in Artificial Intelligence teaches the general principles of Artificial Intelligence, an introduction to Machine Learning and understand it's potential implications and capabilities. You will learn about human and artificial intelligence, the machine learning process, the different types of agents, the types of machine learning, the benefits, challenges and risks of a machine learning project, ethics in AI and the future of humans and machines in work. This is a great course for any person or organisation who needs to gain familiarity about Artificial Intelligence and Machine Learning before they commence a project; helping ensure the project approach is correct and avoid the common and costly pitfalls of technology projects.

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Running a hotel isn’t just about fluffed pillows and fancy receptions. It’s a mix of smart thinking, smooth operations, and keeping guests happy — even when the coffee machine breaks down. The Hotel Management Diploma - Level 2, 3, 4 & 5 (QLS Endorsed Complete Career Bundle) Course gives you the knowledge to understand how hotel businesses actually work — from the front desk to the back office. Whether it’s managing staff, looking after finances, or getting those review stars up, this course covers the theory that keeps hotels moving day and night.You’ll explore everything from hospitality law to housekeeping strategy, food services to marketing tricks hotels use to stay booked all year. Delivered fully online, it’s flexible, detailed and designed for anyone looking to get ahead in hotel management without flipping mattresses or folding towels. Whether you're new to the scene or looking to update your knowledge, this all-in-one learning path puts the business side of hotels under the microscope — without the fluff. Hotel Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Hotel Management at QLS Level 4 Course 02: Diploma in Hotel Management and Catering Service at QLS Level 5 Course 03: Award in Event Management at QLS Level 2 Course 04: Diploma in British Cleaning Training at QLS Level 5 Course 05: Diploma in Food Hygiene and Safety at QLS Level 3 Course 06: Diploma in Facilities Management at QLS Level 5 Course 07: Diploma in Wedding Planner at QLS Level 5 Course 08: Award in Equality, Diversity and Inclusion (EDI) at QLS Level 2 Course 09: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 10: Diploma in Office Skills & Receptionist at QLS Level 5 Learning Outcomes Master financial reporting for informed decision-making. Execute efficient event management strategies. Demonstrate proficiency in business and management principles. Navigate the complexities of facilities management confidently. Ensure corporate compliance and mitigate risks effectively. Champion equality, diversity, and inclusion in various contexts. Hone office administration and organisational prowess. Attain advanced skills in office management and reception duties. Cultivate a strategic approach to corporate risk management. Apply comprehensive knowledge in the dynamic field of hotel management. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Imagine a world where every guest experience is not just a stay but a memorable symphony of luxury, efficiency, and satisfaction. Our comprehensive bundle is designed to empower you with the essential skills and knowledge needed to navigate the intricate landscape of hotel management seamlessly. Immerse yourself in a dynamic learning journey that encompasses various facets of the hospitality and business realms. From honing your financial reporting skills to mastering corporate compliance, our bundle offers a diverse curriculum designed to equip you with a multifaceted skill set. Explore the intricacies of facilities management, dive into the art of event management, and embrace the principles of equality, diversity, and inclusion. This bundle goes beyond conventional education, fostering an environment where you cultivate essential office administration and organisational skills. Elevate your expertise in business and management, preparing yourself for a career that spans across industries. Develop a nuanced understanding of corporate risk management, navigate the nuances of office skills, and emerge as a professional with a robust foundation in various disciplines. Whether you aspire to thrive in the bustling world of hotel management or seek a rewarding position in the corporate landscape, our Bundle propels you towards success. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in hospitality and business. Professionals seeking a diverse skill set for career advancement. Those aiming for roles in financial reporting and facilities management. Individuals interested in event management and corporate compliance. Office administration enthusiasts eager to enhance their skills. Business-minded individuals pursuing excellence in management. Aspiring receptionists and office management professionals. Those looking to champion diversity and inclusion in the workplace. Career path Hotel Manager Financial Reporting Analyst Facilities Manager Event Coordinator Corporate Compliance Officer Office Administrator Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Course Information This one day course is designed to provide you with comprehensive guidance and practical help for when designing and implementing audit programmes. Using the guidance of ISO 19011 with reference to PV, GCP, GMP and GLP audit programmes, you will explore audit programme design, operation, review and improvement. The course will work through why audits are important and understanding the drivers behind a good audit programme. It will discuss how to identify and assess the risks in your organisation, linking them with organisational goals, using these risks as a basis for the design of a risk-based audit programme during facilitated practical workshops. Delegates will have the opportunity to consider and discuss common issues and constraints that may shape their audit programmes. By the end of the course you will have: A clear understanding of the role of audit programmes in managing compliance and of the drivers and risks behind audit programmes An understanding of the roles and responsibilities of management and personnel An appreciation of resourcing implications and auditor attributes A good insight into the practicalities and activities required for design of risk based audit programmes A comparison of your circumstances, challenges, common issues and ways to approach managing audit programmes with other delegates on the course. Tutors Tutors will be comprised of (click the photos for biographies): Louise Handy Director, Handy Consulting Ltd Programme Please note timings may be subject to alteration. Day 1 08:50 Registration 09:00 Welcome and Introduction 09:15 Why do we Need to Audit? Exploring risk and regulation, responsibility and performance. 09:45 Discussion - Programmes, Needs, Commonalities Understanding the needs of delegates' own organisation and comparing common themes and threats. 10:00 Establishing an Audit Programme Design, objectives, risk and resources. This session discusses the consideration when designing audit programmes. 10:30 Break 10:45 Risk Management Considerations, guidance and methods for assessing and controlling risk. 11:00 Workshop 1 - Risks, Prioritisation and Control Looking at specific risks, assessing and evaluating to feed into audit programme management. 12:00 Workshop 1 - Feedback 12:30 Lunch 13:30 Putting it into Practice Resources, practicalities and challenges - the realities of auditing, including selection of auditors, ensuring practice will meet expectations and the reasons to note audit results. 13:45 Workshop 2- Designing Audit Programmes Designing audit programmes using output from risk assessment process. Challenges and flexibility. 15:00 Break 15:15 Workshop 2 - Feedback 15:30 Monitoring, Reviewing and Improving Why or when should existing processes change, understanding the implications of change or inaction and exploring how to improve the audit programme. 16:15 Panel Session This final session will address any outstanding issues raised by delegates. 16:30 Close of Course Extra Information Remote Course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device< Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking You will need a stable internet connection, a microphone and a webcam. CPD Points 7 Points   Development Level Develop

Getting Started ILM Level 2 Diploma in Team Leading course is designed to provide new and aspiring team leaders with a thorough understanding of the leadership role and its wide-ranging responsibilities. As a widely accepted and nationally recognised course, it is an ideal platform to start your journey towards a successful leadership career. This course aims to provide a thorough understanding of core team-leading competencies, such as communication, motivation, and performance management, while also looking into the specific areas of leadership relevant to your workplace context. Through an extensive selection of modules you will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals. Key Benefits For Learners Take control of your personal development Communicate clearly and confidently Engage and support your team Build positive and productive relationships at work Get a nationally recognised qualification For Organisations Provide team leaders with extensive training to ensure they have the required skills to lead their teams effectively. Equip staff with the competence and knowledge needed to effectively manage people Cultivate strong relationships within and outside the organisation. Encourage staff to engage in continuous learning and development Foster a culture of open communication, active listening, and seamless collaboration which paves way to increased productivity and job satisfaction. Career Pathways The ILM Level 2 Team Leading can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £27,835 per annum Supervisor, with an estimated average salary of £22,480 per annum Team Coordinator, with an estimated average salary of £25634 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 1500-2000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements ILM Level 2 Diploma in Team Leading is designed for new aspiring team leaders, which gives an in-depth introduction to the role and responsibilities of a team leader. To be eligible for this course, you must: Be 18 years of age and over Be new to a team leader role or have some experience in team leading or similar job role. Possess the ability to complete the Level 2 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression This qualification will provide progression opportunities to other qualifications such as: ILM Level 3 Diploma in Management ILM Level 4 NVQ Diploma in Management ILM Level 4 Diploma in the Principles of Leadership & Management Why gain a ILM Qualification? This course is designed for team leaders, aiming to support the development of their skills in leading a team, ensuring that the team's work meets organisational objectives, and contributing to planning, problem-solving, and decision-making. The Level 2 course provides an in-depth introduction to critical roles and responsibilities for those new to a leadership position. Each module equips you with essential skills to successfully lead a team, including planning, allocating, and monitoring work. Additionally, you will learn motivation techniques and how to address complex issues such as underperformance. Successful completion of the course could lead you to progression to Level 2 or 3 courses. Through this course you will learn how to develop yourself as a Team Leader, how to improve the performance of your team and how to plan and monitor work. ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Resolve Customers' Complaints Reference No : 8620-323 Credit : 4 || TQT : 40 UNIT2- Lead and Manage a Team Reference No : 8620-202 Credit : 5 || TQT : 50 UNIT3- Principles of Team Leading Reference No : 8620-203 Credit : 5 || TQT : 50 UNIT4- Understand Business Reference No : 8620-204 Credit : 4 || TQT : 40 UNIT5- Develop Working Relationships with Colleagues Reference No : 620-205 Credit : 3 || TQT : 30 UNIT6- Manage Team Performance Reference No : 8620-301 Credit : 4 || TQT : 40 UNIT7- Manage Conflict within a Team Reference No : 8620-310 Credit : 5 || TQT : 50 UNIT8- Health and Safety Procedures in the Workplace Reference No : 8620-208 Credit : 2 || TQT : 20 UNIT9- Manage Personal Performance and Development Reference No : 8620-200 Credit : 4 || TQT : 40 UNIT10- Communicate Work-Related Information Reference No : 8620-201 Credit : 4 || TQT : 40 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

CLASS SURVEYOR ADVANCED CERTIFICATE PROGRAM is CPD ACCREDITED ✔️- The course content is aimed at providing newly appointed surveyors and those as yet limited practical experience with solid technical knowledge about classification and statutory matters and thus allows participants to obtain "work-ready" knowledge. The training program is specifically structured for those looking to taking up the role of a Non-exclusive surveyor enabling them to properly undertake the duty imposed under the relevant Classification rules, it is intended to facilitate access to the knowledge and skills demanded by increasingly sophisticated maritime technology while meeting the requirements of: - Mandatory parts of the code for Recognized Organizations (IMO RO Code) and IMO Resolution A.1120(30), - IACS Proc Req. 2009/Rev.2 2019, - ISO 9001:2015, - ISO/IEC 17020:2012 standards.

Course Information This highly interactive course will provide guidance on why and how to implement a quality system successfully into the research laboratory. By doing so, you will position your innovation for the success it deserves. But leave things as they are and there is a good chance that your science will not realise its full potential should success, and its consequences, come your way. A quality system in your research laboratory is the most effective and efficient way to: Help scientists work more efficiently Ensure discoveries can be defended Protect the value of intellectual property. This course is particularly aimed at those working in early phase research environments which are not constrained by the regulatory requirements of the Good Practice regulations but are producing intellectual property, testing and/or products for the therapeutic market. For organisational reasons, rather than regulatory ones, this is a place where you need to get it right. The programme is delivered by leaders in the field who, quite simply, ‘have done it’. Whether delegates are at senior management level seeking strategic direction, a laboratory head wishing to deliver science that will stand the test of time or a quality professional thrown in at the deep end, this course will provide key insight and practical guidance to underpin future success. Based on risk based systems, tried and tested over many years in the workplace, the programme will help delegates to define, train, implement and monitor the quality of their research, irrespective of field or discipline. Delegates will learn how to help position their organisation for success. Course content: Delegates will be guided thoughtfully through each key component of the process in a stimulating learning environment. The course probes all avenues of the research quality arena, from an initial understanding of the cultural aspects of the scientific discovery environment, to managing quality in outsourced research programmes. Computer systems and e-data security in the research environment will be discussed and pragmatic solutions described to help manage the ballooning cloud of e-data. In addition, the ever blurring boundary between the regulated and non-regulated research environments will be discussed and delegates given perspective on future developments in the field. With this knowledge, delegates will be able to get it ‘right first time’. Is this course for you? The course is designed for all those involved in the research laboratory quality arena and it has been tailored to meet the needs of scientific management, bench scientists and quality professionals alike. Delegates get immediate access to highly experienced tutors who will share their wisdom and insights in an area where few others have been successful. The course is linked with the RQA guidance which builds on years of experience and forms the foundation of the programme. Tutors Tutors will be comprised of (click the photos for biographies): Louise Handy Director, Handy Consulting Ltd Sandrine Bongiovanni Associate Director in Research and Quality Compliance, Novartis Programme Please note timings may be subject to alteration. Day 1 09:00 Registration 09:10 Welcome and Introductions 09:20 History and Overview of the Field Examples of business and regulatory risks and the consequences of low quality in research. A look at the standards and guidelines that exist. 10:00 The Culture, the Politics and the Scientist's Perspective Understanding research environments, the drivers and the challenges. 10:30 Break 10:45 Workshop - Risk Management Thinking about risk management and prioritisation. Looking at the critical factors for the implementations of a successful quality system. 12:15 Workshop - Feedback 12:45 Lunch 13:45 Personnel, Plans, Procedures, Facilities, Equipment, Materials and Reagents Looking at planning the work, defining procedures in a way which promotes robust science without compromising brilliance and ensuring that all these elements are demonstrably fit for their intended purpose. 14:30 Workshop - Assay Validation How much validation is required at what stage? What do we need to validate an assay? 15:00 Workshop - Feedback 15:15 Research, Work Records, Archives and Research Review Data and records which are accurate, attributable, legally attestable and safe to permit reconstruction experiments and studies. Looking at aspects of the work where there is a chance to review, correct or improve the science, the data and the processes. 16:15 Continual Improvement and Quality Systems Reviewing implementation of a quality system, finding opportunities for improvement, understanding culture change. 16:45 Questions and Answers 17:00 Close of Course Extra Information Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include:   Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 7 Points   Development Level Develop