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🌟 Unlock Your Potential: Solution-Focused Therapy Certification Program 🌟 Are you ready to transform lives and become a certified Solution-Focused Therapist? Dive into the world of positive change and master the art of empowering others with our comprehensive Solution-Focused Therapy Certification Program!   🔑 Key Features: ✨ Expert Guidance: Learn from seasoned professionals with years of experience in Solution-Focused Therapy. Our instructors are dedicated to providing you with practical insights, real-world examples, and hands-on techniques to ensure you master the skills needed to make a lasting impact. 🚀 Accelerated Learning: Our carefully crafted curriculum is designed to take you from novice to certified expert in record time. With a blend of video lectures, interactive assignments, and live sessions, you'll absorb the material efficiently and gain the confidence to apply these techniques in any therapeutic setting. 🌐 Accessible Anywhere, Anytime: Embrace the flexibility of online learning. Access our course materials 24/7 from the comfort of your home or on the go. No need to rearrange your schedule - learning is now tailored to fit your life. 💼 Career Advancement: Whether you're a seasoned therapist looking to enhance your skills or someone just starting in the field, our Solution-Focused Therapy Certification will distinguish you as a qualified professional. Stand out in a competitive market and open doors to new career opportunities. 🤝 Community Support: Join a vibrant community of like-minded individuals on a similar journey. Engage in discussions, share experiences, and build a network that lasts a lifetime. Our community is here to support and inspire you every step of the way. 🎓 Certification: Upon successful completion of the program, you'll receive a prestigious Solution-Focused Therapy Certification. Display your achievement proudly and showcase your commitment to excellence.   🔒 Enroll Today and Start Your Transformational Journey! Ready to make a difference in the lives of others? Don't miss this opportunity to become a certified Solution-Focused Therapist. Take the first step toward a rewarding and fulfilling career.   👉 Enroll now and unlock the door to a brighter future with our Solution-Focused Therapy Certification Program! Invest in yourself. Transform lives. 🌈 Course Curriculum Solution-Focused Brief Therapy SFBT Programme Overview 00:00 SFBT Introduction to Solution-Focused Brief Therapy (SFBT) 00:00 SFBT Solution-Focused Interviewing 00:00 SFBT Remembers before Learning the Techniques 00:00 SFBT Normalizing 00:00 SFBT Reframing 00:00 SFBT Exceptions 00:00 SFBT Scaling 00:00 SFBT The Miracle Question 00:00 SFBT Goal Setting 00:00 SFBT Getting Started 00:00 SFBT Measuring Progress 00:00 SFBT Coping Questions 00:00 SFBT Ending Sessions 00:00 SFBT Conducting Follow-Up Sessions 00:00

Overview An individual with PDA can find our highly demanding world overwhelming and challenging. Learn how to help them navigate through life and overcome challenges with our Pathological Demand Avoidance Diploma.  This course will provide you with an in-depth understanding of PDA. Here, you will receive lessons on autism and Sensory Processing Disorder. From the engaging modules, you will be able to deepen your knowledge of learning disabilities. By the end of this course you will acquire the confidence and ability to support people with autism and PDA. When you complete the course, you will receive a certificate of achievement. This certificate will help you seek a career in the relevant industries. Enrol now! Course Preview Learning Outcomes Understand the definition of Pathological Demand Avoidance Enhance your knowledge and understanding of autism Learn the essentials of Sensory Processing Disorder Know how to deal with learning disabilities Develop the skills to support individuals with PDA and autism Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Helping others with PDA Supporting autistic individuals Who Should Take This Pathological Demand Avoidance Diploma? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge Are There Any Entry Requirements? This is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Pathological Demand Avoidance Diploma Certification After completing and passing the Pathological Demand Avoidance Diploma successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Pathological Demand Avoidance Diploma will equip you with effective skills and abilities and help you explore career paths such as  SEN teacher Child care worker Social worker Module 01: Introduction To Pathological Demand Avoidance Introduction to Pathological Demand Avoidance 00:18:00 Module 02: Understanding Autism Understanding Autism 00:14:00 Module 03: PDA In Schools And Parent Information Handling PDA at School and Home 00:14:00 Module 04: Sensory Processing Disorder Sensory Processing Disorder 00:16:00 Module 05: The History Of PDA The History of PDA 00:13:00 Module 06: Learning Disability And Autism Learning Disability and Autism 00:14:00 Assignment Assignment - Pathological Demand Avoidance 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Adult Speech & Language Therapy Basics Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Adult Speech & Language Therapy Basics Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Adult Speech & Language Therapy Basics Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Adult Speech & Language Therapy Basics Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Adult Speech & Language Therapy Basics? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Adult Speech & Language Therapy Basics there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Adult Speech & Language Therapy Basics course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Adult Speech & Language Therapy Basics does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Adult Speech & Language Therapy Basics was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Adult Speech & Language Therapy Basics is a great way for you to gain multiple skills from the comfort of your home. Mock Exam Final Exam

Description: Negotiation is the process of obtaining what we want from people who do not have the direct interest to give the thing to us. Negotiation is everywhere, and it helps to create and claim value. The course Successful Negotiating Course provides the essential techniques for developing excellent communication skill to foster the negotiation ability so that you can save time, and money and can achieve your desired your goals. Through using the experiential approach of teaching, the Successful Negotiating Course helps you to develop a higher degree of satisfaction with outcomes in every aspect of your life. The proper negotiation skill not only allows you to gain your achievement but also helps you to earn respect in each field. Learning Outcomes: Realise how regularly we all negotiate and the benefits of worthy negotiation skills Identify the significance of getting prepared for the negotiation process, no matter what the situations are Locate the different negotiation styles along with their advantages and disadvantages Improvise plans to cope with difficult or unjust tactics Obtain eligibility to make a progress for alternatives as well as locating options Realise the fundamental negotiation principles, involving BATNA,WATNA,WAP, and also the ZOPA. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Successful Negotiating Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Successful Negotiating Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:05:00 What is Negotiation? 01:00:00 The Successful Negotiator 00:30:00 Preparing for Negotiation 00:30:00 The Nuts and Bolts 00:45:00 Making the Right Impression 01:00:00 Getting Off to a Good Start 00:15:00 The Bargaining Stage 01:00:00 Reaching Mutual Gain 00:30:00 Moving Beyond 'No' 00:30:00 Dealing with Negative Emotions 00:15:00 Moving from Bargaining to Closing 00:15:00 Solution Types 00:30:00 Mock Exam Mock Exam- Successful Negotiating Course 00:20:00 Final Exam Final Exam- Successful Negotiating Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Acupressure & Massage Therapy Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Acupressure & Massage Therapy Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Acupressure & Massage Therapy Introduction to Acupressure & Massage Therapy 00:18:00 Module 02: Anatomy and Physiology Fundamentals Anatomy and Physiology Fundamentals 00:18:00 Module 03: Techniques and Applications of Acupressure Techniques and Applications of Acupressure 00:20:00 Module 04: Treating Specific Conditions with Acupressure Treating Specific Conditions with Acupressure 00:26:00 Module 05: Fundamentals of Massage Therapy Fundamentals of Massage Therapy 00:19:00 Module 06: Massage Therapy Techniques and Applications Massage Therapy Techniques and Applications 00:18:00 Module 07: Integrative Approaches in Acupressure & Massage Therapy Integrative Approaches in Acupressure & Massage Therapy 00:19:00 Module 08: Self-Care and Professional Development Self-Care and Professional Development 00:20:00

Anxiety Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Anxiety Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 1 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction & First Concepts PROMO - Beating Anxiety 00:05:00 SLIDE INTRO - Beating Anxiety 00:01:00 Introduction 00:02:00 How To Overcome Your Stuck Points 00:08:00 How To Face Your Inner Demons 00:08:00 Understanding & Beating Anxiety Overcoming Your Resistance To Change 00:08:00 Acceptance Is Key 00:09:00 Acting Against Angst 00:08:00 More Anti-Anxiety Skills & Concepts Self Imposed Obstacles 00:07:00 Preventing Burnout 00:07:00 Banish Worry & Live Panic Free! 00:06:00 Conclusion Conclusion 00:01:00

Assertiveness and Self Confidence Development Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Assertiveness and Self Confidence Development Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 1 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Self Confidence Introduction Welcome 00:03:00 Promise 00:01:00 Difference between Self-confidence and Self-esteem 00:02:00 Ways to Find Yourself Gratefulness 00:04:00 Lets First Find Yourself 00:02:00 Record and Watch Your Self Talk Video for better tomorrow 00:02:00 How you will consider your Mistakes Positive or Negative 00:02:00 Did you ever Recognize your Success? 00:04:00 Positive Mindset vs Negative Mindset Positive Mindset vs Negative Mind-set 00:05:00 Belief in your Decisions, followed by Positive Mindset people 00:04:00 Love the way you are 00:03:00 What is the Best Lesson I've learned as a trainer 00:07:00 Do it, Feel it and Achieve it You need to Accept your Failure, First! 00:04:00 Let's Overcome the fear of failure 00:03:00 Something which makes you Really Enjoy and comfortable 00:03:00 I Know I can Achieve 00:02:00 What is Important and What is Not Important? 00:02:00 Believe it and Achieve it Set Goal and Achieve Goal 00:06:00 Just Believe You can do Anything 00:03:00 ESTEEM SELF ANALYSIS Low Esteem per Self Analysis Cycle 00:02:00 Good Esteem per Self Analysis Cycle 00:03:00 Rate Yourself (Rank: 1 low through 5 Excellent) 00:02:00 STILL STRUGGLING TO FIND AND TO BE CONFIDENT Smile Boss Smile COC (Certificate of Confidence) 00:02:00 Do you Still Struggle to Love Yourself? 00:02:00 Do you Still Suffer from having Self Confidence or No? 00:03:00 Self Confidence 00:02:00

Social Work Studies is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Social Work Studies and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 04 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: An Overview of Social Work An Overview of Social Work 00:19:00 Module 02: Social Work Basics Social Work Basics 00:26:00 Module 03: Theories of Social Work and Sociology Theories of Social Work and Sociology 00:41:00 Module 04: Casework Process and Teamwork Casework Process and Teamwork 00:39:00 Module 05: Dimensions of Social Work / Models of Intervention Dimensions of Social Work / Models of Intervention 00:51:00 Module 06: Practice Contexts and Application Practice Contexts and Application 00:30:00 Module 07: Working with Adults Working with Adults 00:32:00 Module 08: Principles of Conduct and Role as Social Care Worker Principles of Conduct and Role as Social Care Worker 00:24:00 Recommended Materials Recommended Readings - Social Work Studies 01:16:00 Assignment Assignment - Social Work Studies 00:00:00

Overview Performance Analyst Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Performance Analyst Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Human Resource Management Introduction to Human Resource Management 00:15:00 Module 02: HR Planning, Recruitment and Selection HR Planning, Recruitment and Selection 00:15:00 Module 03: Employee Onboarding Employee Onboarding 00:15:00 Module 04: Induction, Training and Development Induction, Training and Development 00:10:00 Module 05: Responsibilities of the HR Department's Responsibilities of the HR Department's 00:10:00 Module 06: Organisational Culture Organisational Culture 00:10:00 Module 07: Understanding Pressure Understanding Pressure 00:15:00 Module 08: Understanding How Pressure Affects Our Psychology and Behaviour Understanding How Pressure Affects Our Psychology and Behaviour 00:15:00 Module 09: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:20:00 Module 10: Strategies to Cope With Pressure Strategies to Cope With Pressure 00:21:00 Module 11: Cognitive Behavioral Therapy (CBT) Cognitive Behavioral Therapy (CBT) 00:19:00 Module 12: Effective Communication Under Pressure: Part 1 Effective Communication Under Pressure: Part 1 00:32:00 Module 13: Effective Communication Under Pressure: Part 2 Effective Communication Under Pressure: Part 2 00:13:00 Module 14: Leadership Under Pressure Leadership Under Pressure 00:19:00 Module 15: Team Resilience to Work Under Pressure Team Resilience to Work Under Pressure 00:25:00 Module 16: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) 00:30:00

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00