Name: 5 Day Online IAM Certificate Course C23015
Price: 1440 GBP
Availability: InStock

<p>With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure.</p><p><strong>Key Topics to Be Covered</strong></p><ul><li>How to open and close a difficult conversation with a customer</li><li>Strategies for handling difficult customers and conversations</li><li>The art of active listening and responding</li><li>How to ask open and supportive questions</li><li>The tone of voice and body language techniques</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Learn how to start and close a difficult conversation successfully and with confidence</li><li>Understand how to use your body language to communicate with customers effectively</li><li>Enhance your communication skills to ask open and productive questions</li><li>Learn the art of active listening to be able to engage with the customer fully</li><li>Demonstrate knowledge of the rules regarding customer service etiquette</li><li>Build rapport through empathy and learn how to stay calm under pressure</li></ul> <p><strong>Skills You Will Gain</strong></p><ul><li>Customer service</li><li>Problem-solving</li><li>Communication</li><li>Stress Management</li></ul><p><strong>Why should you choose the Handling Difficult Customer course with Academy for Health &amp; Fitness?</strong></p><ul><li>Opportunity to earn a certificate accredited by<strong> CPD</strong> after completing this Handling Difficult Customer course</li><li><strong>Student ID</strong> card with amazing discounts - completely for <strong> FREE!</strong> (£10 postal charges will be applicable for international delivery)</li><li>Globally accepted standard structured lesson planning</li><li>Innovative and engaging contents and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the Handling Difficult Customer program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>Course Curriculum:</strong></p><p><strong>Introduction</strong></p><p>Topics to be Covered:</p><ul><li>Introduction - Welcome from Alan Stevens</li></ul><p><strong>Difficult Conversations</strong></p><p>Topics to be Covered:</p><ul><li>Why Are Some Conversations Difficult?</li><li>Preparation</li><li>Set-Up and Room Layout</li><li>How to Start the Conversation</li><li>Active Listening and Responding</li><li>Ask Open and Supportive Questions</li><li>Focus on Facts, Not Personalities</li><li>Use of Tone and Body Language</li><li>Exploring Alternative Solutions</li><li>Handling Challenge</li><li>How to Close a Difficult Conversation</li></ul><p><strong>Conclusions</strong></p><p>Topics to be Covered:</p><ul><li>Summary - What We've Covered</li><li>Thank You and Next Steps</li></ul><p><strong>Assessment Process</strong></p><p>Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.</p><p><strong>Showcase Your Accomplishment of New Skills: Get a Certification of Completion</strong></p><p>The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the <strong>CPD </strong>accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.</p> <h2>
        
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
    </h2>

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                            <p><strong>Is This Handling Difficult Customers </strong><strong>Course Right for You?</strong></p><p>This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.</p>
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        <div>Career path</div>
    </h2>

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                            <p>On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.</p>
                        </div>

Academy for Health and Fitness

Handling Difficult Customers

General Admission

<p>Providing effective feedback and maintaining a continuous performance management process are essential components of ensuring employee growth and productivity. Participants will learn how to provide feedback that motivates and fosters development, set clear performance expectations, and engage in regular, meaningful conversations that drive continuous improvement. By mastering these skills, participants can create a performance-driven culture that enhances employee satisfaction, development, and organizational success.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
Differentiate poor performance from misconduct due to ability and motivation issues
Comprehend the purpose and components of PIPs for addressing consistent underperformance
Learn to tailor support for employees based on their individual needs, addressing motivation and ability through appropriate strategies
Understand how to use PIPs effectively, focusing on performance improvement rather than disciplinary action
Discover promoting collaboration between supervisors and team members</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals</p>

Chart Learning Solutions

Performance Management: How to Develop a Performance Improvement Plan & Tips for Improving Poor Performance

<p>In an age where virtual communication reigns supreme, mastering the art of online discourse becomes paramount. Our course, '<strong>Conversation Virtually with Anyone</strong>', delves deep into the intricacies of meaningful digital dialogues. From distinguishing monologues from dialogues, to the craft of posing insightful questions and learning how to keep conversations alive, this course is a comprehensive guide to becoming adept at online conversations.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Differentiate between monologue and dialogue in virtual conversations.</li>
<li>Develop the skill to pose meaningful and engaging questions.</li>
<li>Understand how to initiate conversation by enquiring about personal interests and passions.</li>
<li>Navigate discussions about someone's origins and future aspirations.</li>
<li>Master the technique of asking follow-up questions to sustain dialogue.</li>
</ul>
<h3><b>Why buy this Conversation Virtually with Anyone<span> course</span>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Conversation Virtually with Anyone</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this Conversation Virtually with Anyone<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Individuals aiming to enhance their virtual communication capabilities.</li>
<li>Professionals who liaise with clients or colleagues online.</li>
<li>Those looking to make genuine connections in digital spaces.</li>
<li>Job seekers wanting to ace online interviews or networking sessions.</li>
<li>Anyone eager to hold captivating conversations in a virtual environment.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Conversation Virtually with Anyone</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Conversation Virtually with Anyone</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Virtual Event Moderator</strong>: £20,000-£30,000</li>
<li><strong>Online Customer Service Representative</strong>: £18,000-£25,000</li>
<li><strong>Digital Networking Specialist</strong>: £30,000-£45,000</li>
<li><strong>Virtual Training Coordinator</strong>: £25,000-£35,000</li>
<li><strong>Digital Content Creator</strong>: £22,000-£40,000</li>
<li><strong>Online Community Manager</strong>: £28,000-£42,000</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

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					<td colspan="4">Conversation Virtually with Anyone</td>
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					<td>Section 01: Welcome and Overview</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
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					<td>Section 02: Monologue versus Dialogue</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Section 03: Art of Asking Good Questions</td>
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					<td><span><i></i> 00:04:00</span></td>
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					<td>Section 04: Asking People Where They Are from</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Section 05: Asking People What They Like to Do for Fun</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
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					<td><i></i></td>
					<td>Section 06: Asking People What Fires Them up</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
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					<td>Section 07: Asking about Immediate Future Plans</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
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					<td><i></i></td>
					<td>Section 08: Asking Follow up Questions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
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					<td><i></i></td>
					<td>Section 09: How to Have a Great Conversation</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td>Assignment - Conversation Virtually with Anyone</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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Studyhub UK

Online Course Marketing

Online Course Creation

Teaching Online

Conversation Virtually with Anyone

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                <b>Quality Guarantee:</b>
                <p>Promising training excellence, satisfaction gurantee</p>
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                <b>Accredited by:</b>
                <p>CPD UK &amp; Quality License Scheme</p>
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                <p>Tutor Support </p>
                <p>Unlimited support via email, till you complete the course</p>
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                <b>Recognised Certification:</b>
                <p>Accepted by thousands of professional bodies </p>
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                <p>Start Anytime </p>
                <p>With 1 year access to the course materials</p>
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                <b>Online Learning:</b>
                <p>Learn from anywhere, whenever you want  </p>
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<p>This extensive online course is beneficial for those who want to conduct and manage one-on-one meetings. You will understand the type of conversations to include in the discussion, plan one-on-one meetings, and prepare your schedule.</p>
<h2><strong>This course at a glance </strong></h2>
<ul>
<li>Accredited by CPD UK</li>
<li>Endorsed by Quality Licence Scheme</li>
<li>Learn how to prepare for a one-on-one meeting</li>
<li>Understand how to prepare your plan</li>
<li>Know five stages of a meeting</li>
<li>Get acquainted with meeting room layout</li>
<li>Develop the rapport building skills</li>
<li>Know how to plan your one-on-one meeting</li>
<li>Understand the male-female dynamic from her perspective</li>
<li>Learn the male-female dynamic from his perspective</li>
<li>Understand various types of one-on-one meetings</li>
<li>Learn how to close the meetings</li>
<li>Know the reasons to meet</li>
<li>Understand the different types of conversations</li>
</ul>
</div>
<div>
<h2>Why Meeting Management Training Course right for you?</h2>
<p>This online course will teach you the five stages of the meeting, meeting room layout, rapport building skills, listening skills, and questioning skills. You will learn particular types of one-on-one meetings such as staff-focused one-on-one meetings, checkpoint or (status) meetings, informal feedback meetings.</p>
<p>By the end of the course, you will have a solid understanding of how to conduct one-on-one meetings effectively, their various types, and the significance of the one-on-one meeting.</p>
<h2>Meeting Management Training Course Details</h2>
<p>    </p><div>
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            Accredited by             
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CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.<p></p>
<p> </p>
<p>
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
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            Course Curriculum            
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                <p></p>
<h4>Welcome and Introduction</h4>
<ul>
<li>Welcome to the Course</li>
<li>Why One-On-One Meetings Are So Important</li>
<li>Reasons to Meet</li>
<li>Meetings Are Conversations: Types of Conversation</li>
</ul>
<h4>Preparation and Planning for Your One-Onone Meeting</h4>
<ul>
<li>Planning Your One-On-One Meeting</li>
<li>How to Prepare for a One-On-One Meeting</li>
<li>Preparing Your Agenda</li>
</ul>
<h4>Running Your One-On-One Meeting</h4>
<ul>
<li>The Five Stages of a Meeting</li>
<li>Meeting Room Layout</li>
<li>Rapport Building Skills</li>
<li>The Male - Female Dynamic</li>
<li>The Male-female Dynamic - From His Perspective</li>
<li>The Male-female Dynamic - From Her Perspective</li>
<li>Questioning Skills</li>
<li>Listening Skills</li>
</ul>
<h4>Particular Types of One-On-One Meeting</h4>
<ul>
<li>Staff-Focused One-on-One Meetings</li>
<li>Checkpoint (Or Status) Meetings</li>
<li>Informal Feedback Meetings</li>
<li>Formal Appraisal Meetings</li>
<li>Difficult Conversations</li>
<li>Coaching Meetings</li>
<li>Mentoring Meetings</li>
<li>Giving a Reprimand</li>
</ul>
<h4>Closing</h4>
<ul>
<li>Last Thoughts</li>
</ul>
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            Who should take this course?            
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                <p></p>
<p>This meeting management training course is suitable for those who wish to understand how to run the one-on-one meetings, their various types, planning strategies, and types of conversations to do in these meetings.</p>
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            Entry Requirements            
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                <p></p>
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<li>There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.</li>
<li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li>
</ul>
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            Assessment Method            
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<p>This meeting management training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.</p>
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            Certification            
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<h4>Endorsed Certificate from Quality Licence Scheme</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p>
<h4>Certificate of Achievement from Lead Academy</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
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</div><h2><b>FAQs</b></h2>

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										Is CPD a recognised qualification in the UK?									
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										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
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										Are QLS courses recognised?									
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										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
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										When will I receive my certificate?									
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										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.</p>
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										Can I pay by invoice?									
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										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.  </p>
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										Can I pay via instalment?									
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										<p>Yes, you can pay via instalments at checkout.  </p>
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										How to take online classes from home?									
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										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
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										Does age matter in online learning?									
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										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons.</p>
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										When I will get the login details for my course?									
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										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org</p>
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Lead Academy

Meeting Management Training Course

<div>
	<h3><span><strong>Course Overview</strong></span></h3>
<p><span>Learn the innovative ways to find your dream job by taking this Career for 2021 and Beyond course. In this course, you will explore the steps to conduct a successful job search.</span></p>
<p><span>This valuable Career for 2021 and Beyond course begins by outlining the old job search processes that don't work well nowadays, guiding you through the new techniques that can help improve your job search success. You will learn the powerful conversation tricks to pass the selection process in your interview. You will learn the techniques to make conversation that generates innovative ideas. You will gain the skills to effectively communicate with people, listen to them and share your opinions which will help you discover tremendous job opportunities. </span></p>
<p><span>Brace yourself for incredible career opportunities by enrolling today!</span></p>
<h3><b>Learning Outcomes</b></h3>
<ul>
<li><span>Understand the older processes of job search and see what changes took place</span></li>
<li><span>Familiarize with the new process of job search</span></li>
<li><span>Deepen your understanding of  the misconceptions of job search</span></li>
<li><span>Know how to use business conversations to generate new ideas</span></li>
<li><span>Explore the benefits of sharing ideas</span></li>
<li><span>Learn how to execute and refine your plan</span></li>
<li><span>Be able to get into deeper conversations </span></li>
</ul>
<h3><b>Who is this course for?</b></h3>
<p><span>This Career for 2021 and Beyond course is highly beneficial for anyone looking to find employment. Learning the essential skills helps professionals find the best career opportunities.</span></p>
<h3><b>Entry Requirement</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds.</span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Certification</b></h3>
<ul>
<li><span>After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.</span></li>
<li><span>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry-leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result;</span></li>
<li><span>The UK &amp; internationally recognized accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of career advancement opportunities;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
<h3><b>Career Path</b></h3>
<p><span>The Career for 2021 and Beyond course provides the fundamental skills for successful job search and would be beneficial for any related profession or industry such as:</span></p>
<ul>
<li><span>Teacher</span></li>
<li><span>Receptionist</span></li>
<li><span>Sales Manager</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Introduction</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Old Process don't work as well today</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Processes were designed for HR, not for the job Seeker</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>We spend too much time using Job Boards</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Applicant Tracking Systems and Interviewing</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Interviews say 'I need a job'</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Interviewing with People who Don't know you</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Everyone is trying to do the same steps.</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: A new Process for Job Search</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Have different process</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Never Give Up</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Create Career Journey Process</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dream out Loud</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dream about new Ideas</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dream with others</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Look Deep into What you are learning</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>It's Unique process</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Research and Deep Conversations are important</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Execute and Refine your Plan along the way</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Campaigns to keep your process on track</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Get into Deeper Conversations and Listen Carefully</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Closing Remarks and Resource</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closing Remarks</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Career Development

Employability Skills

Resume & CV Writing

Trainers Course

Job Search

Career for 2021 and Beyond

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><b>Price: </b>Â£159.00</li> <li><i></i><strong>Course Type:</strong> Self-paced online course<i></i></li> <li><i></i><strong>Guided Learning:</strong> <span>270 hours (Speaking, listening, reading and writing)</span></li> <li><i></i><strong>Accreditation:</strong> Pearson Edexcel</li> <li><i></i><strong>Regulated by:</strong> Ofqual</li> <li><i></i><strong>Assessment:</strong> Yes, towards the end of each module</li> <li><i></i><strong>Tutor Support:</strong> Full tutor support is included<i></i></li> <li><b>Customer Support: </b><span>24/7 customer support is available </span></li> <li><b>Quality Training: </b><span>The course is designed by an industry expert</span></li> <li><b>Instalment:</b><span> 3 Installment Plan on checkout</span></li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <p><span>Upon successful completion of this ESOL Level 1 Online Course, you will be able to:</span></p> <ul> <li><span>Discover how to identify information in a document and determine its meaning</span><i></i></li> <li><span>Develop your ability to draw information from conversations</span><i></i></li> <li><span>Communicate and convey information in English effectively</span></li> <li><span>Understand how to build and participate in conversations with others </span><i></i></li> <li><span>Discover how to write for different tasks and structure content for a certain activity</span><i></i></li> </ul> </div> </div> <div> <div> <div> <hr /> <h3><strong>ESOL Training - ESOL Level 1 Online Course and Exam<br /> </strong></h3> <p><span>This ESOL Level 1 Online Course will help you acquire the fundamental English writing, listening, reading, and speaking skills that will support your personal and professional development and enable you to access a wide range of opportunities in the international arena. This course, which has been accredited by Person Edexcel and is regulated by Ofqual, is a nationally recognised qualification that will improve and advance your professional profile.</span></p> <p><span>Towards the end of this course, you will earn an industry-recognised credential,  allowing you to showcase your new skills and add extra value to your CV that will help you outshine other candidates. </span></p> <p><span>Enrol in this ESOL Level 1 Online Course today and take the next step towards your personal and professional goals. </span></p> </div> <div> <h3><strong>Who is this Course for?</strong></h3> <p><span>The following individuals may benefit from this ESOL Level 1 Online Course:</span></p> <blockquote> <ul> <li><span>Immigrants and non-native speakers looking to gain a qualification </span></li> <li><span>Individuals of various ages and educational backgrounds</span></li> <li><span>Anyone wishing to improve their English abilities </span></li> <li><span>Aspiring and practising ESOL/English language teacher </span></li> <li><span>Anyone who wants to learn a second language </span></li> <li><span>Anyone who wants to change their career or build a career abroad </span></li> <li><span>Anyone wishing to enhance their employment prospects</span></li> </ul> </blockquote> <p><span>Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. </span></p> </div> <div> <h3><strong>Eligibility Requirements<br /> </strong></h3> <p><span>There are no prerequisites for this course; individuals of all ages and educational levels are welcome to enrol in this ESOL Level 1 Online Course. </span></p> </div> <div> <h3><strong>Advance Your Career<br /> </strong></h3> <p><span>This </span><span>ESOL Level 1 Online Course</span><span> will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition.</span></p> <p><span>If you are looking for ESOL Level 2 Online Course and Official Exam, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. </span></p> </div> <div> <h3><strong>Assessment Procedure<br /> </strong></h3> <p><span>You will be evaluated near the end of this ESOL Level 1 Online Course using a Pearson-designed assessment that is internally evaluated by the assessor and monitored and marked by the exam body. When you finish the exam, your results will be sent to Pearson Edexcel's internal verifier. The awarding body will issue you the qualification certificate if you successfully complete all three components.</span></p> <p><span>The tests are offered in both task-based and paper-based formats. On the day of the paper-based exam, you will need to appear at our designated office in Swindon or London. You must, however, submit your registration for the test at least three weeks prior to the exam date. </span></p> <h3><strong>About Assessment Structure </strong></h3> <p><span>Before the Pearson Edexcel Functional Skills ESOL Level 1 qualification can be issued, students must fulfil the assessments listed below.</span></p> <ul> <li><span>Paper-based evaluation for the Reading and Writing module</span></li> <li><span>Task-based evaluation for the Speaking and Listening module </span></li> </ul> </div> </div> </div> </div> </div><p></p> <p><span>This ESOL Level 1 Online Course is accredited by Pearson Edexcel and regulated by Ofqual. </span></p> <p><span>The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce. </span></p> <p></p> <p><span>Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensure that all the assessments and exams reveal what a student has accomplished.</span></p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Reading</td> </tr> <tr> <td><i></i></td> <td> Identify the Main Point </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Predict The Meaning of Unfamiliar Words </td> <td> </td> <td><span><i></i> 00:20:00</span></td> </tr> <tr> <td><i></i></td> <td> Purposes and Types of Text </td> <td> </td> <td><span><i></i> 00:25:00</span></td> </tr> <tr> <td><i></i></td> <td> Reading Strategies </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Scanning Practice </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td colspan="4">Speaking and Listening</td> </tr> <tr> <td><i></i></td> <td> Speaking and Listening Level 1 - QP </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td colspan="4">Writing</td> </tr> <tr> <td><i></i></td> <td> Formal Informal Language </td> <td> </td> <td><span><i></i> 00:10:00</span></td> </tr> <tr> <td><i></i></td> <td> Grammar Punctuation for L1 L2 </td> <td> </td> <td><span><i></i> 00:25:00</span></td> </tr> <tr> <td><i></i></td> <td> L1 - Meanings of Conjunctions </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Writing Exam - Task 1 - Plan Writing </td> <td> </td> <td><span><i></i> 00:15:00</span></td> </tr> <tr> <td><i></i></td> <td> Writing Exam - Task 2 - Fill in a Form </td> <td> </td> <td><span><i></i> 00:25:00</span></td> </tr> <tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td colspan="4">Get Your Insurance Now</td> </tr> <tr> <td><i></i></td> <td> Get Your Insurance Now </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> <tr> <td colspan="4">Feedback</td> </tr> <tr> <td><i></i></td> <td> Feedback </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

Study Plex

OET (Occupational English Test)

English Language Teaching

Certificate in Further Education & Training (Cert Ed)

English as a Second Language

ESOL (English for Speakers of Other Languages)

ESOL Teacher

ESOL Training - ESOL Level 1 Online Course and Exam

<p>Lower Intermediate Level.&nbsp; Learn the&nbsp; Communication Skills you need for communication using&nbsp;<strong>all 4 Skills of Listening, Speaking, Reading and Writing in</strong>&nbsp;<strong>&nbsp;REAL, natural&nbsp;</strong>&nbsp;English.&nbsp; This course is for you if you need learn how to communicate&nbsp;<strong>naturally</strong>&nbsp;to communicate in&nbsp;<strong>conversations</strong>&nbsp;and also how to use English in&nbsp;<strong>everyday situations</strong>.&nbsp; &nbsp;You learn&nbsp;<strong>REAL&nbsp;</strong>English, not "textbook English."&nbsp; &nbsp;In class, you understand the English from video and images, so you listen to and use&nbsp;<strong>only English 100% of the time.&nbsp;&nbsp;</strong>This way, it's<strong>&nbsp;EASY,&nbsp;</strong>and you learn&nbsp;<strong>FASTER.&nbsp;&nbsp;</strong></p>
<p>The course runs in<strong>&nbsp;blocks of 6 weeks,&nbsp;</strong>with&nbsp;<strong>Block 1&nbsp;</strong>running&nbsp;<strong>October-November&nbsp;</strong>and&nbsp;<strong>repeating&nbsp;</strong>November-December.&nbsp; The course is&nbsp;<strong>repeated&nbsp;</strong>on Tuesday and Thursday mornings, 10.00 - 11.00, and on Tuesday and Thursday evenings, 19.00-20.00.</p>
<p>You can choose:</p>
<ul>
<li><strong>either </strong>the October-November&nbsp;<strong>or&nbsp;</strong>the November-December course.</li>
<li><strong style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">either </strong><span style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">a morning&nbsp;</span><strong style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">or&nbsp;</strong><span style="color: var(--text); font-family: 'SF UI Text', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';">an evening course.&nbsp;&nbsp;</span></li>
</ul>
<p><strong>Note:</strong> If you would like to do <strong>2 classes per week</strong>, then choose one morning class and one evening class.&nbsp; The level and skills are the same, but the cours ematerials are different.&nbsp;&nbsp;</p>
<p>The fee is for&nbsp;<strong>one fixed 6 Week Block</strong>&nbsp;and for&nbsp;<strong>one fixed day/evening</strong>&nbsp; per week and&nbsp;&nbsp;<strong>one fixed time slot</strong>&nbsp;per day/evening.&nbsp; &nbsp;</p>
<p>If you would like to do both Course 'A' and Course 'B', you need to register and pay separately for both ourses.&nbsp;&nbsp;</p>
<p><strong>Classes are not made up if missed.</strong></p>
<p><strong>If you need flexibility</strong>, please get in touch with me to discuss options at scotlandstudycentre@gmail.com.</p>
<p>&nbsp;</p>
<p>Thank you!</p>
<p>Anne</p>
<p>&nbsp;</p>

Scotland Study Centre (SSC)

English

Communication Skills

Lower Intermediate Communication Training in all 4 Integrated Skills: Listening, Speaking, Reading and Writing. Learn the REAL language, not "textbook English".

Communication II: Integrated Skills- Intermediate Level

General admission

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Managing a workspace is not an easy task by any means. Employers require vast experience to understand how to work with people of various mindset. This course brings you the opportunity to learn and understand these different mindsets and help you skillful in managing your workspace. </span></p>
<p><span>This course will give you an insight on how every person is unique and accustomed to having their own way of living. Yet, we all need to work together to make something happen. You get to learn about the factors that effect the work environment, both positive and negative. Moreover, this course highlights on how substance abuse may lead to unhealthy work environment for the co-workers.  </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li>Realise about marijuana along with the other genres of cannabis and of their uses</li>
<li>Decode the ways of marijuana use and the effect an individual physically, psychologically, as well as in his behavior</li>
<li>Identify the symptoms of marijuana uses</li>
<li>Allot a definition to its related issues as it creates at the workplace</li>
<li>Understand the legal rights of employers and employees with regards to cannabis use in the workplace</li>
<li>Figure out the valid rights of the employers as well as the employees with respect to cannabis usage at the workplace</li>
<li>Make your response to the events of the accused marijuana usage at the workplace</li>
<li>Improve a positive workplace drug along with an alcohol code of conducts</li>
<li><span>Identify the advantages to having tough conversations</span></li>
<li><span>Describe the components of an effective behavior modification conversation</span></li>
<li><span>Use your organization's resources to help you deal with hygiene issues</span></li>
<li><span>Overcome barriers that employees put up when discussing hygiene problems</span></li>
<li><span>Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence</span></li>
<li><span>Nip poor hygiene habits in the bud</span></li>
<li><span>Identify ways to encourage good hygiene at your workplace</span></li>
<li><span>Define frame of reference</span></li>
<li><span>Establish a positive intent and the desired outcome</span></li>
<li><span>Use good communication skills during a conversation</span></li>
<li><span>Draft a script for a difficult conversation</span></li>
<li><span>Use specific steps to carry out a difficult conversation</span></li>
<li><span>Access additional resources as required</span></li>
<li><span>Maintain safety in a conversation</span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Controversial Workplace Management </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Controversial Workplace Management</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drugs and the Workplace</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marijuana</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Workplace Impacts</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Medical Marijuana</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Intervene</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Drug and Alcohol Policy</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Let's Talk About It!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Guidelines for Difficult Conversations</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Overcoming Objections</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bad Hair Days (And Weeks and Months)</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Addressing Piercings and Body Artwork</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Helping Employees Dress for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bad Breath</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Gastrointestinal Issues</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Body Odor</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing to Have the Conversation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Toolkit for Successful Conversations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing the Time and Place</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Framework for Difficult Conversations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Staying Safe</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Controversial Workplace Management

<p>Embrace the art of effortless communication with our comprehensive <strong>Master Yourself in Talking with Strangers</strong> course. This transformative journey will equip you with the knowledge and skills to confidently navigate social interactions, build meaningful connections, and overcome the fear of striking up conversations with strangers.</p>
<p>Ditch the awkward silences and self-doubt, and unlock the confidence to initiate and engage in engaging conversations with anyone, anywhere. Discover the psychology behind effective communication, understanding how to read social cues, adapt your approach to different personalities, and maintain engaging conversations.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Eradicate the fear of approaching and conversing with strangers</li>
<li>Master the art of initiating and maintaining engaging conversations</li>
<li>Develop effective communication skills to build meaningful connections</li>
<li>Understand the psychology behind effective communication and social cues</li>
<li>Adapt your conversational approach to suit different personalities and situations</li>
</ul>
<h3><b>Why choose this Master Yourself in Talking with Strangers<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Master Yourself in Talking with Strangers<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Individuals seeking to overcome shyness and social anxiety to confidently connect with others</li>
<li>Professionals aiming to expand their network and build meaningful relationships</li>
<li>Anyone interested in improving their communication skills and conversational fluency</li>
<li>Individuals who want to feel more comfortable and confident in social settings</li>
<li>Those seeking to enhance their personal and professional life through effective communication</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Human Resources Specialist</strong> (£30,000 - £50,000)</li>
<li><strong>Sales Representative</strong> (£30,000 - £50,000)</li>
<li><strong>Account Executive</strong> (£40,000 - £60,000)</li>
<li><strong>Public Relations</strong> <strong>Specialist</strong> (£35,000 - £55,000)</li>
<li><strong>Customer Service Representative</strong> (£25,000 - £45,000)</li>
<li><strong>Entrepreneur</strong> (£50,000 - £100,000)</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Master Yourself in Talking with Strangers</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Master Yourself in Talking with Strangers</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Section 01: Course Overview</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Welcome</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Disclaimer</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 02: The Formula</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Rejection</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who are the Right People for You (The LA Rule, Step 1)</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Where to Meet the Right People</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Talk About (The LA Rule, Step 2)</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What to Talk About with COMPLETE STRANGERS</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Have a Joke to Spare</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Unspoken Words</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Maintain the Relationship</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 03: Summary</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Most Important Things from the Course</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 04: End</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Thank You</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Master Yourself in Talking with Strangers</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Meeting Skills

Master Your Emotions

Counselling Skills

Professional Skills Course (PSC)

Master Yourself in Talking with Strangers

<div data-bg="https://www.am-academy.com/wp-content/uploads/IAM-Diploma-course-clasroom.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/iam-certificate-training-course.jpg" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-bg="https://www.am-academy.com/wp-content/uploads/IAM-Diploma-course-clasroom.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><div data-bg="https://www.am-academy.com/wp-content/uploads/Online-asset-management-certificate-course-scaled.jpg" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online Asset Management course. This IAM Certificate course will be hosted online, December 2023.</p></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Develop your career</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://www.am-academy.com/asset-management-courses/certificate/" style="color: rgb(2, 83, 149); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 83, 149);">Asset Management Certification</a>&nbsp;opens new doors into industries all around the world. The ISO in Asset Management is still relatively young and there is a shortage of skilled professionals in this discipline.</p><h2 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Progress towards Chartership</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Chartership is the ultimate professional recognition for a discipline. Achieving it requires experience and proven qualifications. The Certificate is the first step on this journey.</p><h2 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Drive real change in your business</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course will equip you with real Asset Management skills that have immediate impact.</p><section style="color: rgb(255, 255, 255); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><ul fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></ul><ul fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Modules</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Online IAM Certificate Full course consists of 5 modules based on the full IAM Certificate Syllabus.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each module comes with its own course book.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 1</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management Policy, Strategy &amp; Strategic Requirements</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management policy</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategy &amp; strategic requirements demand</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 2</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assessing and Managing Asset Management Risks</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Risk</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contingency planning</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Review</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management Planning and Whole-life Costing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management planning</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whole-life costing</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 4</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing Asset Life-cycle Decisions and Activities</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managing asset life-cycle decisions and activities from requirements to disposal</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Module 5</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">People and Information in Asset Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Asset Management culture</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contractor &amp; supplier management, Asset Information</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Exam preparation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Exam preparation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Preparation for the&nbsp;<a href="https://www.am-academy.com/iam-certificate-exam/" style="color: rgb(2, 83, 149); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 83, 149);">IAM Certificate exam</a>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Revision</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Practice papers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></ul></section><section style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><iframe width="560" height="315" src="https://www.youtube.com/embed/QlhEm_tGjkc" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span></iframe><h2 style="color: rgb(88, 48, 121); box-sizing: border-box;" fr-original-style=" color: rgb(88, 48, 121);">Meet Our Students</h2><h3 style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">This is Farhan from KPMG Singapore</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Farhan completed the&nbsp;<a href="https://www.am-academy.com/asset-management-courses/certificate/" style="color: rgb(2, 83, 149); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(2, 83, 149);">IAM Certificate course</a>&nbsp;after hearing from colleagues about how great the course in Asset Management was.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Taking the course allowed Farhan to instantly see the benefits of Asset Management and had immediate impacts in his workplace.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It enabled him to have better more meaningful conversations with his management and clients.</p></section><section style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(88, 48, 121); box-sizing: border-box;" fr-original-style=" color: rgb(88, 48, 121);">FAQs</h2><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-what-is-included-in-the-course-fee" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">What is included in the course fee?</button></h4><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-is-there-any-pre-reading" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">Is there any pre-reading?</button></h4><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-how-do-i-sit-the-iam-certificate-exam" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">How do I sit the IAM Certificate exam?</button></h4><h4 fr-original-style="" style="box-sizing: border-box;"><button data-toggle="collapse" data-target="#faq-what-are-the-payment-options" style="color: rgb(0, 85, 149); box-sizing: border-box;" fr-original-style=" color: rgb(0, 85, 149);">What are the payment options?</button></h4></section><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><img src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cpd.png" data-src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cpd.png" alt="CPD Certified" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><img src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/imm.png" data-src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/imm.png" alt="IMM Endorsed Trainer" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><img src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cama.png" data-src="https://www.am-academy.com/wp-content/themes/am-academy/dist/images/cama.png" alt="Certified Asset Management Assessor" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div></div></div></div></div></div></div></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Asset Management Consulting (Asset Management Academy)

Asset Management

Online Asset Management course. This IAM Certificate course will be hosted online, December 2023.

5 Day Online IAM Certificate Course C23015

Course Only

Course with Exam

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;"> </span></span></span></strong></p><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.</span></span></strong><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></span></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);">By attending the course, you will learn to:</p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Identify if an employee may be experiencing poor mental health</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Feel confident having open conversations about mental health with your team members</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Appropriately signpost to available support and know where to go for support and guidance for yourself</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Role model good self-care practice, inspiring your teams to look after their own mental health and wellbeing</p></li></ul></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 114, 53); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 24px;"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Benefits of Mental Health Skills for Managers</span></span></h6><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Managers skilled in supporting their team&#39;s mental health not only help employees flourish but also boost talent retention while mitigating issues like presentee-ism and extended sick leave. Offering this training to all individuals in people management roles guarantees a unified strategy towards mental health and wellbeing across various teams and departments. Furthermore, by exemplifying excellent self-care habits, you&#39;ll motivate your team to prioritise their own mental health and wellbeing.</p>

 Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.

By attending the course, you will learn to:
Identify if an employee may be experiencing poor mental health
Feel confident having open conversations about mental health with your team members
Appropriately signpost to available support and know where to go for support and guidance for yourself
Role model good self-care practice, inspiring your teams to look after their own mental health and wellbeing
Benefits of Mental Health Skills for Managers
Managers skilled in supporting their team's mental health not only help employees flourish but also boost talent retention while mitigating issues like presentee-ism and extended sick leave. Offering this training to all individuals in people management roles guarantees a unified strategy towards mental health and wellbeing across various teams and departments. Furthermore, by exemplifying excellent self-care habits, you'll motivate your team to prioritise their own mental health and wellbeing.

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Learn how to create a supportive and open environment for mental health and wellbeing at work, helping everyone thrive and perform at their best.

Mental Health Skills For Managers

Virtual (on-line) event

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Train as a Mental Health First Aider (MHFAider&reg;) and receive three years of certification, plus access to ongoing benefits.&nbsp;</span></span>&nbsp;</span></strong></p></div></blockquote><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span><span data-slate-fragment="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" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">This workshop is perfect for those keen to become MHFAiders&reg;, equipping you with the knowledge to recognise the signs of poor mental health, initiate supportive conversations, and direct individuals towards the help they need. Beyond the training, you&#39;ll join England&#39;s largest MHFAider&reg; community, with full access to an array of resources, ongoing learning opportunities, and 24/7 digital support via our MHFAider Support App&reg;. This ensures you&#39;re well prepared and confident in your ability to positively contribute, whether in your professional setting, a volunteering role, or within your community.</span>

</h3><h2 style="color: rgb(57, 54, 79); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(57, 54, 79); text-align: justify;"><span style="color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53);">As an <span style="color: rgb(80, 168, 188); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(80, 168, 188);">MHFAider&reg;&nbsp;</span>you will be able to:&nbsp;</span></h2></div><ul fr-original-style="" style="box-sizing: border-box;"><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Encourage a person to identify and access sources of professional help and other supports&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Practise active listening and empathy&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Have a conversation with improved mental health literacy around language and stigma&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Discuss the MHFAider&reg; role in depth, including boundaries and confidentiality&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Practise self-care&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Know how to use the MHFAider Support App&reg;&nbsp;</li><li data-key="199" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England &nbsp;<br fr-original-style="" style="box-sizing: border-box;">

</li></ul><h2 style="color: rgb(57, 54, 79); text-align: justify; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(57, 54, 79); text-align: justify;"><span style="color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53);">Takeaways</span></h2><h2 style="text-align: justify; box-sizing: border-box;" id="isPasted" fr-original-style="text-align: justify;"><span style="color: rgb(80, 168, 188); font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(80, 168, 188); font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Everyone who completes this workshop gets:&nbsp;</strong></span><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A hard copy workbook to support your learning throughout the course&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A digital manual to refer to whenever you need it after completing the course&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A wallet-sized reference card with the Mental Health First Aid action plan&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A digital MHFAider&reg; certificate &nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to the MHFAider Support App&reg; for three years&nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Access to ongoing learning opportunities, resources and exclusive events &nbsp;</strong></li><li style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188); font-size: 14px; font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The opportunity to be part of the largest MHFAider&reg; community in England</strong></li></ul></h2><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Becoming a qualified MHFAider&reg;</span></h6><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);">Once you complete the Mental Health First Aid workshop, you can test your knowledge and build your confidence in your role as an MHFAider&reg; with the internationally recognised MHFAider&reg; qualification, RSPH Level 3 Award in Mental Health First Aid.</p>

Train as a Mental Health First Aider (MHFAider®) and receive three years of certification, plus access to ongoing benefits.  
 This workshop is perfect for those keen to become MHFAiders®, equipping you with the knowledge to recognise the signs of poor mental health, initiate supportive conversations, and direct individuals towards the help they need. Beyond the training, you'll join England's largest MHFAider® community, with full access to an array of resources, ongoing learning opportunities, and 24/7 digital support via our MHFAider Support App®. This ensures you're well prepared and confident in your ability to positively contribute, whether in your professional setting, a volunteering role, or within your community. 
As an MHFAider® you will be able to: 
Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention
Encourage a person to identify and access sources of professional help and other supports
Practise active listening and empathy
Have a conversation with improved mental health literacy around language and stigma
Discuss the MHFAider® role in depth, including boundaries and confidentiality
Practise self-care
Know how to use the MHFAider Support App®
Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England
Takeaways
Everyone who completes this workshop gets: A hard copy workbook to support your learning throughout the course A digital manual to refer to whenever you need it after completing the course A wallet-sized reference card with the Mental Health First Aid action plan A digital MHFAider® certificate Access to the MHFAider Support App® for three years Access to ongoing learning opportunities, resources and exclusive events The opportunity to be part of the largest MHFAider® community in England
Becoming a qualified MHFAider®
Once you complete the Mental Health First Aid workshop, you can test your knowledge and build your confidence in your role as an MHFAider® with the internationally recognised MHFAider® qualification, RSPH Level 3 Award in Mental Health First Aid.

Embark on a transformative journey to become a qualified MHFAider®.  Master your skills and learn how to spot and support people with mental health issues and make a difference whether at work, volunteering, or in your community.

Become A Mental Health First Aider

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. <span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They m<span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">itigate the impact of incidents and help promote resilience and well-being. &nbsp;</span></span></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.</span></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident.&nbsp;</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">A trained and competent facilitator helps the group support each other and process their reactions.</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(17, 17, 17);">This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization.&nbsp;</span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.<br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Here is an outline of the training:</span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(67, 153, 250) !important;">Day 1: Critical Incidents and the Process of Debriefing&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">09:00 - 10:30&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Introducing the facilitator and the group; outline of the day, expectations and outcomes.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">The Process of Debriefing: t</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">he practice of &lsquo;talking through&rsquo; and the therapeutic benefits of debriefing.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Understanding Critical Incidents: d</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">efining Critical Incidents, what makes an incident &lsquo;critical&rsquo;? The psychological impact of a critical incident.</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">10:30 - 12:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Trauma and Post-Trauma</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Unpacking these important concepts and understanding their implications and relevance to CID</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Debriefing Critical Incidents</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Introducing existing models of CISDs, comparing and understanding the components of a CID</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">12:30 Lunch break&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">13:00 - 14:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Skills Practice and Experiential Learning</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Practice session, trying out models of debriefing using scenarios from experience</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(67, 153, 250) !important; box-sizing: border-box;" fr-original-style=" color: rgb(67, 153, 250) !important;">Day 2: Facilitating Critical Incident Stress Debriefings &ndash; theory and practice</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">09:00 - 10:30&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">The Competent Facilitator:&nbsp;</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">qualities and skills of the competent facilitator</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Containment</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">The role of the facilitator and the challenges of facilitating emotional conversations&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">10:30 - 12:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Facilitating critical incident debriefings: p</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">rompt cards - a tool for the facilitator.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Ground rules, time-frames, and keeping &lsquo;on task&rsquo;.</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">12:30 Lunch break</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">13:00 - 14:00&nbsp;</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">Skills Practice and Experiential Learning</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">Working with scenarios and prompt cards: practice session - facilitating CISDs</span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);">&lsquo;Debriefing&rsquo; the day</span><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"></span><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);"><br style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style=" color: rgb(17, 17, 17);"><span style="color: rgb(17, 17, 17); box-sizing: border-box;" fr-original-style="color: rgb(17, 17, 17);">&nbsp;</span>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p>

The psychological impact of critical incidents includes anxiety, depression, sleep disturbance and agitation. It can also lead to reduced motivation or morale at work, unsafe practices, and burnout.
Health and social care professionals in hospitals, residential care, and support services, who are looking after vulnerable people in challenging environments, are often exposed to distressing events. 

Critical Incident Stress Debriefings (CISDs) are brief and effective interventions. They mitigate the impact of incidents and help promote resilience and well-being. 
CISD is a facilitated, time-limited group session intended to support participants with the emotional/psychological impact of an adverse event.
The debrief is a structured group conversation about the facts, feelings, and thoughts related to the incident. A trained and competent facilitator helps the group support each other and process their reactions. 
This training is for managers, nurses, key workers, mental health professionals, counsellors/psychotherapists, or any person in charge of staff well-being in their organization. 
This excellent 2-day online training will cover theory and practice, including lectures, videos, and small-group work. When you complete the training you will be able to facilitate CISDs.

Here is an outline of the training:
Day 1: Critical Incidents and the Process of Debriefing 
09:00 - 10:30 
Introducing the facilitator and the group; outline of the day, expectations and outcomes.
The Process of Debriefing: the practice of ‘talking through’ and the therapeutic benefits of debriefing.
Understanding Critical Incidents: defining Critical Incidents, what makes an incident ‘critical’? The psychological impact of a critical incident.

10:30 - 12:00 
Trauma and Post-Trauma
Unpacking these important concepts and understanding their implications and relevance to CID
Debriefing Critical Incidents
Introducing existing models of CISDs, comparing and understanding the components of a CID

12:30 Lunch break 

13:00 - 14:00 
Skills Practice and Experiential Learning
Practice session, trying out models of debriefing using scenarios from experience

Day 2: Facilitating Critical Incident Stress Debriefings – theory and practice

09:00 - 10:30 
The Competent Facilitator: qualities and skills of the competent facilitator
Containment
The role of the facilitator and the challenges of facilitating emotional conversations 

10:30 - 12:00 
Facilitating critical incident debriefings: prompt cards - a tool for the facilitator.
Ground rules, time-frames, and keeping ‘on task’.

12:30 Lunch break
 
13:00 - 14:00 
Skills Practice and Experiential Learning
Working with scenarios and prompt cards: practice session - facilitating CISDs
‘Debriefing’ the day

  

Psychotherapy For Healthcare Ltd

Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace.  A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.

Critical Incident Stress Debriefing: 2-day online training 

Lincoln

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s </span><em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 Disciplines of Execution</em><sup style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">&reg;</sup>&nbsp;<em fr-original-style="" style="box-sizing: border-box;">(4DX)</em> methodology provides the framework for <span style="caret-color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style="caret-color: rgb(16, 24, 32);">organisations</span>&nbsp;seeking to increase strategic execution by creating a culture of high performance.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><em fr-original-style="" style="box-sizing: border-box;">Discipline 1: Focus on the Wildly Important</em></span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">focus.</em>&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 2: Act on the Lead Measures</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">leverage</em>. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 3: Keep a Compelling Scoreboard</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">engagement</em>. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 4: Create a Cadence of Accountability</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">accountability</em>. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">The Noble Experience </span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery of the 4DX sessions</strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p>

What important conversations are your team members avoiding?

Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.
But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.
Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue.
Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.


Who Should Attend?
This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue.
We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon.
In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by:
Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation
Responding to emotional reactions using the skills:
Pause, Don’t Panic
Observe, Don’t Judge
Ask, Don’t Assume
Outcomes
This module will help participants:
Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs.
Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track.
Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.






Noble Foods

Navigating Difficult Conversations: Turn Tension Into Progress™

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Recognize the warning signs of impending aggression.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction</strong></td>
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					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
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					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Conclusions</strong></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Skill Up

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 3rd and 10th March 2025

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Mar 25)

<h2>Mastering Critical Conversations: On-Demand</h2>
<p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
<p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
<li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
<li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
</ul><section>
                    <h3>Managing Difficult Conversations</h3><ul><li>Obstacles to managing difficult conversations</li><li>Understanding human nature</li></ul><h3>Brain Science and the Biology of Emotion</h3><ul><li>The unique challenge of social and emotional learning</li><li>The limbic system and the amygdala hijack</li><li>Self-regulation strategy for the amygdala hijack</li></ul><h3>Delivering Challenging Messages</h3><ul><li>Managing difficult conversations</li><li>5 steps for delivering a challenging message</li><li>Verbal active listening techniques</li><li>Preparing to deliver a challenging message (scenarios)</li></ul><h3>Conversations Involving Emotion and Conflict</h3><ul><li>Two types of conflict</li><li>Spectrum of responses to conflict</li><li>Psychological type preferences and conflict</li><li>Creating an action plan</li></ul>


                </section>

IIL Europe Ltd

Mastering Critical Conversations: On-Demand

<h2>Mastering Critical Conversations (On-Demand)</h2>
 <p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
 <p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What you will Learn</h3><p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
 <li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
 <li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
 </ul><section>
                    <h3>Managing Difficult Conversations</h3> <ul> <li>Obstacles to managing difficult conversations</li> <li>Understanding human nature</li> </ul> <h3>Brain Science and the Biology of Emotion</h3> <ul> <li>The unique challenge of social and emotional learning</li> <li>The limbic system and the amygdala hijack</li> <li>Self-regulation strategy for the amygdala hijack</li> </ul> <h3>Delivering Challenging Messages</h3> <ul> <li>Managing difficult conversations</li> <li>5 steps for delivering a challenging message</li> <li>Verbal active listening techniques</li> <li>Preparing to deliver a challenging message (scenarios)</li> </ul> <h3>Conversations Involving Emotion and Conflict</h3> <ul> <li>Two types of conflict</li> <li>Spectrum of responses to conflict</li> <li>Psychological type preferences and conflict</li> <li>Critical conversation role play</li> <li>Creating an action plan</li> </ul>


                </section>

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