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37551 Courses delivered Online

Family Law & Counselling Training (Online) - CPD Certified Diploma

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Family Law & Counselling Training (Online) - CPD Certified Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that in 2022, over 100,000 couples divorced in England and Wales alone? Family dynamics are complex, and legal issues can arise in various situations, from divorce and child custody to financial settlements and domestic violence. This Family Law bundle delves deep into various aspects of family law, equipping you with a strong foundation in its principles and practical applications. With this Family Law bundle you will get 25 CPD Accredited PDF Certificates, 3 QLS endorsed Certificate of Family Law and our exclusive student ID card absolutely free. Courses Are Included In This Family Law Bundle: Course 01: Family Law Course 02: Family Support Worker Course Course 03: Legal Advisor Training Course Course 04: Legal Secretary Course 05: Domestic Violence and Abuse Awareness Diploma Course 06: Safeguarding Children Course Course 07: Paediatric First Aid (Emergency Care) Course 08: Advanced Diploma In Psychology Course 09: Child Counselling and Youth Course 10: Child Neglect Awareness Course 11: SEN Teaching Course 12: ADHD Awareness Training Course 13: Understanding Autism Course 14: Person-centered Practice in Adult Care Course 15: Adult Nursing & Social Care Training Course 16: Care Planning and Record Keeping | Health & Safety Online Course Course 17: Catheterisation Training for Nurse/Carer Course 18: Phlebotomy Technician Training Course 19: Maternity Care Assistant Course Course 20: Dementia Care & Management Course 21: Healthcare GDPR Training Course 22: International Healthcare Policy Course 23: UK Health and Care Course 24: Medical Law Course 25: Introduction to Medical Terminology Course 26: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Course 27: Communication Skills Masterclass Course 28: Conflict Management Training Course 29: Developing Interpersonal Skills Course Course 30: Risk Assessment Training Embarking on Family Law is more than just taking an online course; it's an investment in your future. By completing this bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential. Don't miss this chance to elevate your career and skillset. Enrol in Family Law today and take the first step towards achieving your goals and dreams. Why buy this bundle? Get 3free QLS endorsed Certificate upon completion of Family Law Get a free student ID card with Family Law Lifetime access to the Family Law course materials Get instant access to this Family Law course Learn Family Law from anywhere in the world 24/7 tutor support with the Family Law course. Family Law is an entirely online, interactive lesson with voice-over audio. Start your learning journey straightaway with our Family Law Training! Family Law premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Family Law is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification of Family Law You have to complete the assignment given at the end of the Family Law course and score a minimum of 60% to pass each exam. After passing the Family Law course exam You will be entitled to claim 3 QLS endorsed Certificate completely free. CPD 700 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Family Law bundle is ideal for: Students seeking mastery in Family Law Professionals seeking to enhance Family Law skills Individuals looking for a Family Law-related career. Anyone passionate about Family Law Requirements This Family Law doesn't require prior experience and is suitable for diverse learners. Career path This Family Law bundle will allow you to kickstart or take your career in the related sector to the next stage. Family lawyer Family support worker Safeguarding officer Child counselor Healthcare law specialist Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Digital certificate CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Family Law & Counselling Training (Online) - CPD Certified Diploma
Delivered Online On Demand7 days
£229

ISO 9001:2015 Internal Auditor training

3.8(4)

By Traibcert Ltd- Iso 9001 Certification In Middlesex, Uk

To provide the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

ISO 9001:2015 Internal Auditor training
Delivered Online On Demand
£289

Diet & Fitness Training

4.7(26)

By Academy for Health and Fitness

Are you looking to improve your current abilities or make a career move? Our unique Diet & Fitness Training Course might help you get there! Expand your expertise with high-quality training - study the Training and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Training online training course. This Training course is approved by CPD. You can study at your own pace and get accredited in just 4 hours. This Training course is designed for both part-time and full-time students. Tons of learners around the UK have taken this course to boost their knowledge and skill to work in the related field. This Training course is developed by industry experts and is packed with several information-rich modules to give you a proper understanding of this topic and accelerate your career. Expert tutor support and 24/7 customer support are what you're going to get with this premium quality Training course. You will get help and answers to all your queries throughout the comprehensive syllabus of this Training. You or your employer can check the validity of your certificate with ease on our dedicated website. Key Topics to Be Covered In This Training The role and responsibilities of a health and wellness coach An introduction to calories and energy in food Popular diets for health and longevity An introduction to the different food groups How to set SMART diet goals Learning Outcomes Of This Training Gain the skills and practical knowledge to become an expert health and wellness coach Learn how to put together a balanced diet plan based on your client's needs and goals Understand the science of successful weight loss and how to adjust a diet for weight loss Create the perfect strength training and cardio workout routines for you and your clients Know how to assess your clients' physical capacity, health and fitness levels Demonstrate knowledge of the different types of diets and their benefits Start your learning journey straight away with this Training and take a step toward a brighter future! Skills You Will Gain From This Training Coaching Meal-planning Goal-setting Leadership Why Prefer this Training? Opportunity to earn a certificate accredited by CPDQS after completing this Training Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Diet & Fitness Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the Training course: Health And Wellness Diploma Course Promo Introduction Introduction The Roles & Responsibilities Of A Health & Wellness Coach What does it mean to be healthy? Diet Fundamentals Diet Intro How Your Diet Affects Your Health How To Eat For Longevity Calories Explained Bodyweight & Health Calories & Bodyweight In A Healthy Diet Twinkie Diet Weight Loss & Health Determining Your Daily Calorie Intake Healthy Weight Ranges Quality Protein Choices Quality Carbohydrate Choices Quality Fat Choices How Much Of Each (Protein, Carbs, Fat)? What About The Remaining Calories Food Groups Explained Vegetables Explained Grains Explained Beans & Legumes Explained Fruits Explained Berries Explained Nuts & Seeds Explained Meat Explained Fish & Seafood Explained Different Diets Explained Different Diets Overview Gluten Free Explained Paleo Diet Explained Low Carb Explained Intermittent Fasting Explained Vegan Diet Explained Ketogenic Diet Explained Diet Coaching Client Assessment Introduction Client Interview How To Set SMART Diet Goals How To Create A Diet Plan For Clients Calculating BMI Weight Loss & Muscle Growth Coaching The Science Of Successful Weight Loss Determining Calorie Needs Adjusting A Diet For Weight Loss Breaking Through Fat Loss Plateaus Adjusting A Diet For Muscle Growth The Ideal Pre-Workout Meal The Ideal Post-Workout Meal Exercise Coaching: Cardio Cardio Intro The Different Types Of Cardio How To Design A Cardio Workout How To Monitor Your Heart Rate During A Workout Cardio vs Weigh Training - Which Is Better For Weight Loss Exercise Coaching: Resistance Training Weight Training Fundamentals The Science Behind Muscle Growth Weight Training vs Bodyweight Training How To Create A Beginner Workout Plan Progressive Overload Exercise Coaching: Flexibility Flexibility Introduction Most Common Stretching Mistakes Static vs. Dynamic Stretching Your Daily Stretching Routine Wellness & Mental Coaching Wellness Coaching Intro What Are Habits Why Habits Matter How To Build Effective Habits Habit Stacking For Better Results Choosing The Right Triggers Writing Down Your Sequence How The Sedentary Lifestyle Hurts The Brain Understanding & Reducing Stress The Right Mental Stimulation Sleeping For A Longer Life 6 Tips To Falls Asleep Faster The Best Type Of Exercise For The Brain Preventing Age Related Memory Loss Making Memory Age Proof Bonus: Coaching Tools Coaching Tools Intro The Grow Coaching Model Creating Your Ideal Coaching Persona How To Learn Active Listening Asking The Right Questions As A Coach How To Be More Empathetic Assessment Process Once you have completed all the modules in the Training, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Diet & Fitness Training. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Training Right for You? Anyone interested in learning more about this subject should take this Training. This Training will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this Diet & Fitness Training. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Diet & Fitness Training program does not require any prior knowledge; everyone may participate! This Training is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Training allows you to study at your speed and grow a quality skillset. Career path On successful completion of the Training, you will gain all the fundamental skills required to work in health and fitness, with the opportunity to work in a broad range of professions, including: Fitness coaching Wellness coaching Physical training Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Diet & Fitness Training
Delivered Online On Demand4 hours
£12

Teacher Training Course Online at QLS Level 3

By Lead Academy

This Teacher Training Course will enhance your knowledge in student management, train you to provide confident lectures and help you understand the tactics to deal with fussy students. You will learn how to connect with your students, keep them focused and convince them with your voice. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to connect with your students and convince them with your voice Learn how to organise a class and make learning an easy and meaningful process Understand creative and interesting techniques to teach students so that they feel connected and enjoy the lesson Know how to minimise distractions and keep your students focused Learn how to present lessons in a comprehensive manner and use audio/video mediums to facilitate training Understand the process to plan and execute educational in-class and outdoor activities and events Know how to evaluate student's progress and provide grades and feedback Learn how to provide individual instructions to each student by promoting interactive learning Learn how to create and distribute educational content - notes, summaries, assignments etc Understand how to answer student's questions in a professional tone Teacher Training Course at QLS Level 3 Overview If you are aspiring to become a teacher or want to advance and update your skills and knowledge as a teacher and excel in your role, this extensive Teacher Training Course is ideal for you. This comprehensive course will help you gain skills and knowledge about the most updated and the latest procedures and methods used in the classroom, achieve better or newer proficiency and aid in boosting students' learning abilities. You will also learn the basic strategies to provide instructions to students while developing their skills and personalities. This course will help you handle questions, give enjoyable lectures, and minimise distractions Upon successful completion of this Teacher Training Course, you will learn the methods and techniques to make lectures and classroom activities more interesting and engaging to help your students learn quickly and increase their attention levels. Who should take this course? This Teacher Training Course is primarily aimed at: Teachers Parents Aspiring teachers Academic staff Home tutor SEN teaching assistant Anyone associated with the teaching industry However, this course is not constrained to a specific industry or profession. Anyone who is interested in learning more about teaching techniques, approaches, and strategies can also enrol in this course. Entry Requirements There are no academic entry requirements for this Teacher Training Courses, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Teacher Training Courses assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Welcome to Lecture Introduction and Welcome Captivate Your Students Connect With Your Students Show Confidence Convince With Your Voice Keep Their Attention Stay in Control Control the Pace Handle Questions Make it Enjoyable Make it Enjoyable Minimize Distractions The Close Close to Applause Supplementary Resources Supplementary Resources - Teacher Training Assessment Assessment - Teacher Training at QLS Level 3 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Teacher Training Course Online at QLS Level 3
Delivered Online On Demand
£25

CRM and PR Training - Double Endorsed Certificate

By Imperial Academy

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

CRM and PR  Training - Double Endorsed Certificate
Delivered Online On Demand
£159

Executive Personality Training

4.3(43)

By John Academy

Description: Do you think you have the ability to command and can be a leader, if you have the guts and have skills then this is the course for you. This Executive Personality Training will be helpful to building your celebrity, improving your personal appearance, develop your networking skills, and enhancing your ability to communicate effectively. This course also will teach you to identify the elements of a strong executive presence, how to create a strong, positive first impression and maintain that impression, the method of developing the key of leadership skills, and much more related to this sector. Learning Outcomes: Locate the components of a firm executive presence Promote a sense of belief as well as credibility amongst others Learn to communicate more practically applying the verbal as well as non-verbal techniques Generate a strong and appreciative first impression to help building relationship with others Make your progress to key leadership qualities, involving features for coaching, motivation as well as how to deliver your feedback Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Executive Personality Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Executive Personality Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Managing Your First Impression 01:30:00 Interpersonal Communication Skills 01:00:00 Speaking with Impact 00:30:00 Maintaining Your Impression 00:30:00 Three Leadership Skills to Start Mastering Right Now 00:30:00 Mock Exam Mock Exam- Executive Personality Training 00:20:00 Final Exam Final Exam- Executive Personality Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Executive Personality Training
Delivered Online On Demand4 hours 45 minutes
£18

Media Production - All in One Bundle

4.5(3)

By Studyhub UK

24 Hour Flash Deal **25-in-1 Media Production Mega Bundle** Media Production Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Media Production package online with Studyhub through our online learning platform. The Media Production bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Media Production course provides complete 360-degree training on Media Production. You'll get not one, not two, not three, but twenty-five Media Production courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Media Production courses are yours for as long as you want them once you enrol in this course This Media Production Bundle consists the following career oriented courses: Course 01: Media and Art Course 02: Video Editing- DaVinci Resolve Course 03: Basic Audio Editing Training With Audacity Course 04: Stage Lighting Course 05: Screenwriting & Scriptwriting Course 06: Animation Designer (Drawings, Timing, Overlapping, Coloring) Course 07: Drone Photography: Aerial Imaging and Cinematography Course 08: Basic Video Animation Training With Vyond Course 09: Podcasting Course 10: Youtube and Instagram Video Production Course 11: iPhone Filmmaking Course 12: Digital Journalism Course 13: Twitch Streaming Course 14: Graphic Designing From Basics to Intermediate Course 15: Digital Marketing Course 16: Voice Equipment Mastery: Effective Vocal Techniques Course 17: Get 100 MILLION Views on YouTube Course 18: Brand Branding Course 19: Leading and Managing Remote Team Course 20: Effective Remote Working Course 21: Professional Crisis Management Certificate Course 22: Data Analytics Course 23: Production Manager Course 24: Transcription Training Course 25: PR : Public Relation and Management Training In this exclusive Media Production bundle, you really hit the jackpot. Here's what you get: Step by step Media Production lessons One to one assistance from Media Production professionals if you need it Innovative exams to test your knowledge after the Media Production course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Media Production courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Media Production certificate and transcript on the next working day Easily learn the Media Production skills and knowledge you want from the comfort of your home The Media Production course has been prepared by focusing largely on Media Production career readiness. It has been designed by our media production specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Media Production Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Media Production bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Media Production Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Media Production Elementary modules, allowing our students to grasp each lesson quickly. The Media Production course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Media Production training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Media Production Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Media Production course, all you need is - A smart device A secure internet connection And a keen interest in Media Production Career path You will be able to kickstart your Media Production career because this course includes various courses as a bonus. This Media Production is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Media Production career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Media Production - All in One Bundle
Delivered Online On Demand6 days
£279

M.D.D DATING ADVICE FOR WOMEN HAVING PROBLEMS WITH THEIR HUSBAND’S PACKAGE (DATING ADVICE FOR WOMEN)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Talk through problems in the marriage Advice on steps to take moving forward Person-centred and psychodynamic counselling Relationship skills training Objective communication training Marriage training Education on the four pillars of marriage 8 sessions https://relationshipsmdd.com/product/dating-advice-for-women-having-problems-with-their-husbands-package/

M.D.D DATING ADVICE FOR WOMEN HAVING PROBLEMS WITH THEIR HUSBAND’S PACKAGE (DATING ADVICE FOR WOMEN)
Delivered in London or UK Wide or OnlineFlexible Dates
£1,000

Patient Customer Service Training

5.0(10)

By Apex Learning

Overview This comprehensive course on Patient Customer Service Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Patient Customer Service Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Patient Customer Service Training. It is available to all students, of all academic backgrounds. Requirements Our Patient Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 12 lectures • 06:15:00 total length •Introduction to Patient Customer Service: 00:25:00 •Effective Patient Customer Service Training: 00:26:00 •Areas of Patient Customer Service: 00:36:00 •Customer Service Operative Skills: 00:36:00 •Organising Schedules: 00:44:00 •Medical Jargon and Terminology: 00:44:00 •Effective Filing Systems in Medical Offices: 00:35:00 •Patient Customer Service Soft Skills: 00:28:00 •What Customer Service Is to Different Medical Professionals: 00:36:00 •Providing Customer Service and Support to Colleagues: 00:27:00 •Handling Difficult Customers: 00:38:00 •Assignment - Patient Customer Service Training: 2 days

Patient Customer Service Training
Delivered Online On Demand6 hours 15 minutes
£12

FAMILY CIRCLES

By Inclusive Solutions

Click to read more about this training, in which we demonstrate a live problem solving approach which is based on the active participation of family members. Course Category Inclusion Parents and Carers Behaviour and relationships Problem Solving Description In this training we demonstrate a live problem solving approach which is based on the active participation of family members. ‘Family Circles’ is an evolving new approach to problem solving with families and is based on our years of family work and the development and use of the Circle of Adults process. Inspired by our own Parent Solutions work and the Circle of Adults process as well as Family Group Conferencing and other Restorative Interventions we bring you Family Circles. Essentially the approach involves gathering a family together for a process that is facilitated but majors on the family members offering each other their wisdom and ideas. The approach is capacity focused, person centred approach to working with families rather than the dominant deficit oriented and ‘medical model’ of viewing and planning for or doing things to families. This training can be modelled with a group of professionals or better still with a family. In our work with families we develop the importance of naming stories or theories and seeking linkages and synthesis between what is found out and explored about the family situation and its history. We like participants to sit with the uncertainty, to reflect on the question ‘why’ but without judgement of each other. Deeper reflections may span a whole range of perspectives from ‘within person’ considerations, to situational or systemic possibilities. Health or emotional issues can be reflected on alongside organisational or transactional aspects of what is going on for the family. The better the shared understanding the better the strategy or actions which emerge from these meetings. Quality hypotheses with a close fit to reality lead to more effective implementation in the real world. We encourage ‘loose’ thinking, a search for connections, deeper listening, an ‘open mind’, speculation and exploration without moral judgements. From this stance self-reflection as well as reflection on the situation can produce remarkable insights. The quality of theories or new stories generated is directly influenced by family members’ experiences and the models of learning, behaviour and emotion, systems, educational development, change and so on that they have been exposed to.  Learning Objectives To provide opportunities for: Shared problem solving in a safe exploratory climate in which the family will find its own solutions. Individuals to reflect on their own actions and strategies An exploration of whole-family processes and their impact Emotional support and shared understandings of issues at a child, parent, family, school and community level. Feed back to each other on issues, ideas and strategies that are agreed to be worth sharing with them. Who Is It For? Anyone interested in working with families in a way that builds and makes use of their capacities rather than focus on their challenges and difficulties. Social Care teams School staff Community organisers Educational Psychologists Course Content True family empowerment Deepening shared stories and understandings Facilitating groups Problem solving process Handling family group communication Allowing direct feedback and challenge between participants in a safe way Building relationships Process: Family members are welcomed: Introductions are carried out, ground rules and aims clarified whilst coffee is drunk. A recap from the last session is carried out: To follow up developments and reflections after the last meeting. One issue is selected for the main focus Issue presentation: The family member who raised the concern is asked questions to tell the ‘story’ of the issue or problem. Additional questions/information from the group about the problem are gathered: Ground rules may need to be observed carefully here. Individual participants need to be kept focused and prevented from leaping to premature conclusions or to making ‘helpful’ suggestions about strategy. Relationship aspects to the problem are explored. Metaphors and analogies are invited. How would a fly on the wall see your relationship? If you were alone together on a desert island, what would it be like? Impact of previous relationships/spillage from one relationship to another are explored. Eg what situation they are reminded of? For instance, does this situation remind you of any of those angry but helpless feelings you had with your other son when he was an adolescent? This provides opportunities to reflect on how emotions rub off on other people. The parent feels really frustrated, and on reflection we can see that so does the child System/Organisation factors (Family system/school and community systems and so on): What aspects help or hinder the problem? For instance, does the pastoral system of the local school provide space, or time and skilled personnel able to counsel this young person and work actively with their parents? Synthesis. At this stage the Graphic facilitator summarises what they have heard. They then go on to describe linkages and patterns in what they have heard. This can be very powerful. The person doing the graphic work has been able to listen throughout the presentation process and will have been struck by strong messages, emotions and images as they have arisen. The story and meaning of what is happening in the situation may become a little clearer at this point. Typical links may be ‘mirrored emotions’ strong themes such as loss and separation issues, or repeated processes such as actions triggering rejection. This step provides an excellent grounding for the next process of deepening understanding. What alternative strategies/interventions are open to be used? Brainstormed and recorded. ’Either/ors’ need to be avoided at this time also. This needs to be a shared session in which the family member who is presenting the concern contributes as much as anyone. Care is needed to ensure that this person is not overloaded with other people’s strategies. The final selection of strategy or strategies from the brainstormed list is the problem presenter’s choice. Strategies might include: a special time for the young person, a meeting with the child’s parents to explore how she is being managed at home and to share tactics, a home-school diary, counselling, or an agreed action plan that all are aware of, agreed sanctions and rewards and so forth. Strategies may productively involve processes of restitution and restoration, when ‘sorry’ is not enough. Making it right, rather than punishments or rewards, may then becomes the focus. First Steps. The problem presenter is finally asked to agree one or two first steps which they can carry out over the next 3-7 days. It can help to assign a ‘coach’ who will check in with them to ensure they have carried out the action they have named. This is a time to be very specific. Steps should be small and achievable. The person is just ‘making a start’. A phone call, or making an agreement with a key other person not present at the meeting would be ideal examples. Final reflections. Sometimes referred to as a ‘round of words’ help with closure for all involved. Reflections are on the process not the problem. In large families this is best done standing in a circle. In smaller groups all can remain sitting. Passing around a ‘listening stick’ or something similar such as a stone or light heighten the significance of the process ending and improve listening. Finally the problem presenter is handed the ‘Graphic’ this is their record of the meeting and can be rolled and presented ceremoniously by the facilitators for maximum effect! If you liked this course you may well like: Parent Solutions

FAMILY CIRCLES
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500