3449 Courses delivered Online

This course takes you through the concepts of Alteryx from scratch. With the help of interesting case studies, you will learn how to use Alteryx for joining datasets, performing union operations, finding and replacing text, sorting and filtering data, and a lot more.

Unlock the secrets to financial success with our comprehensive course, 'Accounts Receivable Management: Optimising Financial Processes.' In today's dynamic business landscape, efficient management of accounts receivable is paramount. This course is your gateway to mastering the intricacies of financial processes, enabling you to enhance profitability, reduce risks, and propel your career to new heights. Our immersive curriculum delves deep into the realm of accounts receivable management, beginning with an insightful introduction to the subject. From there, you'll explore credit policies and procedures, essential for maintaining a healthy financial ecosystem. Dive into the nuances of billing and invoicing, gaining expertise in optimizing cash flow. Discover receivables collection strategies that will empower you to recover outstanding payments effectively. Learn the art of cash application and reconciliation, ensuring your financial records are spot-on. Finally, stay ahead of the curve by exploring the latest accounts receivable technologies and trends. Join us on this transformative journey to become a financial maestro. Learning Outcomes Gain a comprehensive understanding of accounts receivable management principles. Develop effective credit policies and procedures for risk mitigation. Master the art of billing and invoicing for optimized cash flow. Implement successful receivables collection strategies. Excel in cash application and reconciliation techniques. Why buy this Accounts Receivable Management: Optimising Financial Processes for? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Accounts Receivable Management: Optimising Financial Processes there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Accounts Receivable Management: Optimising Financial Processes for? Finance professionals seeking to enhance their expertise. Business owners and managers aiming to optimize financial processes. Accounting professionals looking to expand their skillset. Individuals pursuing careers in financial management. Entrepreneurs and small business owners aiming to improve cash flow. Prerequisites This Accounts Receivable Management: Optimising Financial Processes does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Accounts Receivable Management: Optimising Financial Processes was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Financial Analyst: £30,000 - £60,000 per annum Credit Manager: £35,000 - £70,000 per annum Accounts Receivable Specialist: £25,000 - £45,000 per annum Financial Controller: £40,000 - £80,000 per annum Chief Financial Officer (CFO): £80,000 - £150,000+ per annum Financial Consultant: £35,000 - £70,000 per annum Course Curriculum Module 01: Introduction to Accounts Receivable Management Introduction to Accounts Receivable Management 00:12:00 Module 02: Credit Policies and Procedures Credit Policies and Procedures 00:13:00 Module 03: Billing and Invoicing Billing and Invoicing 00:16:00 Module 04: Receivables Collection Strategies Receivables Collection Strategies 00:17:00 Module 05: Cash Application and Reconciliation Cash Application and Reconciliation 00:17:00 Module 06: Accounts Receivable Technologies and Trends Accounts Receivable Technologies and Trends 00:13:00

Unlock the potential of Bitcoin as a passive income stream with the course 'Bitcoin as a Form of Passive Income.' This enlightening programme offers a deep dive into the world of Bitcoin, not just as a cryptocurrency but as a tool for generating revenue. The course begins with an exploration of Bitcoin's role as a form of payment, providing a solid foundation for understanding its broader applications. As you advance through the modules, the course reveals how to effectively manage and secure Bitcoin transactions using a Bitcoin wallet, an essential skill for anyone looking to invest in this digital currency. The curriculum then shifts focus towards leveraging Bitcoin for marketing success, equipping learners with crucial tools and strategies. Here, you will learn about the 'Four Ps' - a cornerstone concept in marketing that becomes particularly relevant in the context of cryptocurrency. The final module ties together these elements, discussing how Bitcoin can be a significant source of revenue. This course is not just about understanding Bitcoin but also about applying this knowledge in practical, income-generating ways. It's an ideal blend of financial acumen and innovative marketing strategies, tailored for those eager to step into the future of passive income. Learning Outcomes Comprehend Bitcoin's functionality as a digital payment system. Master the management and security aspects of a Bitcoin wallet. Gain insights into using Bitcoin as a key tool in marketing. Understand the application of the 'Four Ps' in the context of Bitcoin. Learn strategies to generate revenue through Bitcoin investments. Why choose this Bitcoin as a Form of Passive Income course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Bitcoin as a Form of Passive Income course for? Individuals interested in cryptocurrency investments. Entrepreneurs exploring innovative income streams. Marketers seeking to integrate Bitcoin into their strategies. Financial enthusiasts keen on understanding digital currencies. Technology aficionados looking to stay ahead in the digital finance realm. Career path Cryptocurrency Investor: Variable income Digital Marketing Specialist: £24,000 - £40,000 Financial Analyst (Cryptocurrency): £30,000 - £50,000 Blockchain Consultant: £35,000 - £60,000 Cryptocurrency Trader: Variable income E-commerce Specialist: £25,000 - £45,000 Prerequisites This Bitcoin as a Form of Passive Income does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Bitcoin Agent Earn Passive Income at 2021 Module 01: Bitcoin as a Form of Payment 00:04:00 Module 02: Bitcoin Wallet 00:06:00 Module 03: Important Tool for your Marketing Success 00:09:00 Module 04: Four Ps 00:06:00 Module 05: Revenue 00:06:00 Assignment Assignment - Bitcoin as a Form of Passive Income 06:40:00

Unveiling the Art of Financial Mastery: Cost Control Process and Management Embark on a journey into the financial heart of business with our meticulously crafted course, 'Cost Control Process and Management.' Brace yourself for an immersive exploration of the fundamentals, intricacies, and strategic insights that underpin effective cost control. This course is not just about numbers; it's a narrative of financial acumen, offering a backstage pass to the world of production control and tests. Picture this as your personal compass through the labyrinth of cost control processes, where each section serves as a stepping stone towards financial command. Learning Outcomes Grasp the fundamentals and intricacies of cost control. Master the cost control process from initiation to execution. Develop expertise in production control through practical tests. Acquire skills in implementing checks and balances for cost efficiency. Learn effective monitoring techniques using reports and checklists. Why choose this Cost Control Process and Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Cost Control Process and Management course for? Business professionals seeking financial acumen. Entrepreneurs aiming for optimal cost management. Management professionals desiring a competitive edge. Aspiring financial analysts and consultants. Individuals pursuing a career in business administration. Career path Cost Control Analyst: £30,000 - £50,000 Financial Manager: £40,000 - £80,000 Business Analyst (Cost Management): £35,000 - £60,000 Management Accountant: £30,000 - £55,000 Financial Controller: £45,000 - £90,000 Director of Finance: £60,000 - £120,000 Prerequisites This Cost Control Process and Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cost Control Process and Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction & Fundamentals Introduction and Fundamental Terms 00:09:00 Fundamental terms - Perishable / Non Perishable cost, Inventory Terms 00:05:00 Qualities of Good Cost Controller 00:07:00 Section 02: Cost Control process Cost Control Process and Controls related to Purchasing 00:10:00 How to estimate Kitchen food Order Process Simplified 00:06:00 How to Setup Store PAR for to identify re-order levels 00:06:00 Basic Receiving Process Controls 00:07:00 Basic Store Process controls 00:08:00 Section 03: Production Control and Tests Production Controls 00:05:00 Recipe Card & Controls 00:08:00 Buffet Costing and Menu Pricing 00:08:00 Section 04: Test and Checks in Cost Control Butcher test 00:09:00 Bar Spot Checks and Recipe Testing 00:06:00 Production Control Via Menu Engineering 00:08:00 Slow and Non Moving Inventory 00:03:00 Section 05: Monitoring via reports and Checklist Daily & Monthly Food Cost Reports 00:11:00 Menu Engineering Reports 00:09:00 Cost Control Checklist 00:03:00 Assignment Assignment - Cost Control Process and Management 00:00:00

In an age where financial stability is often the cornerstone of one's peace of mind, understanding the principles of investments becomes paramount. The course 'Stock and Bond Investment Fundamentals: Building a Diverse Portfolio' serves as a gateway to the intricate realm of investments. Dive deep into the world of stocks, bonds, and discover the nuances of the finance sector. Through meticulously designed modules, you'll grasp the core techniques and strategies required to build a robust and diverse investment portfolio. This is not just a course; it's your roadmap to achieving financial growth and stability. Learning Outcomes Grasp the foundational principles of investment. Understand the distinct characteristics of stock and bond markets. Gain insights into the finance world, underpinning successful investments. Acquire the knowledge to strategically trade stocks while managing risks. Develop expertise in curating a diverse investment portfolio for optimal returns. Why buy this Stock and Bond Investment Fundamentals: Building a Diverse Portfolio? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Stock and Bond Investment Fundamentals: Building a Diverse Portfolio there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Stock and Bond Investment Fundamentals: Building a Diverse Portfolio for? Beginners eager to delve into the world of investments. Financial enthusiasts looking to solidify their understanding of stocks and bonds. Those aiming to craft a diversified investment portfolio. Individuals looking to enhance their financial decision-making skills. Aspiring financial analysts and portfolio managers. Prerequisites This Stock and Bond Investment Fundamentals: Building a Diverse Portfolio does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Stock and Bond Investment Fundamentals: Building a Diverse Portfolio was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Investment Analyst: Average salary £50,000 - £60,000 Stock Broker: Average salary £40,000 - £55,000 Bond Trader: Average salary £60,000 - £70,000 Financial Planner: Average salary £45,000 - £55,000 Portfolio Manager: Average salary £70,000 - £90,000 Risk Management Specialist: Average salary £50,000 - £65,000. Course Curriculum Module 01: Introduction to Investment Introduction to Investment 00:07:00 Module 02: Types and Techniques Types and Techniques 00:10:00 Module 03: Key Concepts in Investment Key Concepts in Investment 00:09:00 Module 04: Understanding the Finance Understanding the Finance 00:10:00 Module 05: Stock Trading Basics Stock Trading Basics 00:18:00 Module 06: Investing in Bond Market Investing in Bond Market 00:08:00 Module 07: Investing in Stock Market Investing in Stock Market 00:10:00 Module 08: Risk and Portfolio Management Risk and Portfolio Management 00:10:00

In the intricate world of finance, making sense of numbers can be both an art and a science. Our 'Financial Analysis Methods' course invites you to embark on a transformative journey, transforming raw financial data into actionable insights. Discover the pathways to determine a business's profitability, liquidity, and potential pitfalls. As you navigate through each section, you'll be equipped with the acumen to make informed financial decisions, discerning the subtleties that lie beneath the surface of financial statements. Learning Outcomes Grasp the foundational concepts and significance of financial analysis. Develop expertise in evaluating business profitability using various metrics. Understand and interpret return and liquidity ratios to assess business health. Gain the ability to perform operational analysis for informed decision-making. Learn techniques to detect financial statement manipulations and inconsistencies. Why choose this Freestyle Swimming: Mastering the Healthiest Swim Technique course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Financial Analysis Methods Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Freestyle Swimming: Mastering the Healthiest Swim Technique course for? Aspiring financial analysts keen on refining their analytical skills. Business owners aiming to better understand their company's financial standing. Students of finance wishing to deepen their understanding of analysis methods. Professionals in the corporate sector seeking insights into financial evaluation. Investment enthusiasts looking to make informed decisions. Career path Financial Analyst: £30,000 - £55,000 Investment Banker: £45,000 - £100,000 Corporate Finance Manager: £40,000 - £80,000 Risk Management Analyst: £35,000 - £65,000 Equity Research Analyst: £40,000 - £75,000 Forensic Accountant: £38,000 - £70,000 Prerequisites This Financial Analysis Methods does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Financial Analysis Methods was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section-1. Introduction Financial Statement Analysis Objectives 00:02:00 Financial Analysis Methods in Brief 00:10:00 Ratio Analysis 00:05:00 Section-2. Profitability Gross Profit Operating Margin Ratios 00:10:00 Net Profit Expense Control Ratios 00:05:00 ClassRoom Discussion for some other expenses 00:07:00 Use of Profitability Ratio to Understand Competitive advantage and Business Models 00:08:00 Section-3. Return Ratio Return on Assets and FIxed Assets 00:11:00 Return on Capital Employed 00:08:00 Case Study Analysis of three telecom companies 00:15:00 Cautions for using return ratios on face value 00:04:00 Ratios which help to understand how efficiently assets are used 00:17:00 How we measure utlisation of assets not recorded in Balance Sheet 00:09:00 Section-4. Liqudity Ratio Liquidity Ratio to understand Risk inherent in companies 00:05:00 Long Term Liquidity Ratios 00:06:00 Section-5.Operational Analysis Financial Analysis Measure meant to understand efficiency in other operations 00:04:00 Summarise - Ratios use for operational analysis 00:03:00 Dupont Analysis to understand opportunities in optimising return on equity 00:04:00 Section-6. Detecting Manipulation Detecting Manipulation in accounts - Fake Sales 00:11:00 Detecting Manipulation - Wrong Depreciation and others 00:06:00 Pricing Decisions 00:07:00 How to make Capex Decisions 00:05:00 Assignment Assignment - Financial Analysis Methods 00:00:00

Welcome to the world of cost control and management, where every penny counts! Our Cost Control Process and Management course is your gateway to mastering the art of managing and optimizing expenses in any business setting. As you embark on this journey, you'll explore the fundamentals of cost control, understanding how it plays a pivotal role in driving profitability and efficiency. Delve into the intricacies of the cost control process, where you'll learn essential techniques for monitoring costs, conducting production control, and implementing checks to keep your finances on track. By the end of this course, you'll be equipped with the skills and knowledge to ensure that every pound spent is a pound well-invested. Learning Outcomes Gain a comprehensive understanding of the principles and fundamentals of cost control. Explore the cost control process, from budgeting to variance analysis. Learn how to conduct effective production control and quality tests to optimize costs. Master the art of monitoring expenses using detailed reports and checklists. Acquire the skills needed to make data-driven decisions that positively impact a business's bottom line. Why choose this Cost Control Process and Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Cost Control Process and Management course for? Aspiring entrepreneurs aiming to manage their businesses' financial health. Business professionals looking to enhance their financial management skills. Students and graduates seeking to specialize in cost control and management. Anyone interested in understanding the art of optimizing expenses in any business context. Finance enthusiasts eager to make a significant impact on profitability and efficiency. Career path Cost Analyst: £25,000 - £45,000 Financial Controller: £35,000 - £75,000 Operations Manager: £30,000 - £65,000 Management Accountant: £28,000 - £55,000 Financial Manager: £40,000 - £80,000 Chief Financial Officer (CFO): £65,000 - £150,000 Prerequisites This Cost Control Process and Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cost Control Process and Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction & Fundamentals Introduction and Fundamental Terms 00:09:00 Fundamental terms - Perishable / Non Perishable cost, Inventory Terms 00:05:00 Qualities of Good Cost Controller 00:07:00 Cost Control process Cost Control Process and Controls related to Purchasing 00:10:00 How to estimate Kitchen food Order Process Simplified 00:06:00 How to Setup Store PAR for to identify re-order levels 00:06:00 Basic Receiving Process Controls 00:07:00 Basic Store Process controls 00:08:00 Production Control and Tests Production Controls 00:05:00 Recipe Card & Controls 00:08:00 Buffet Costing and Menu Pricing 00:08:00 Test and Checks in Cost Control Butcher test 00:09:00 Bar Spot Checks and Recipe Testing 00:06:00 Production Control Via Menu Engineering 00:08:00 Slow and Non Moving Inventory 00:03:00 Monitoring via reports and Checklist Daily & Monthly Food Cost Reports 00:11:00 Menu Engineering Reports 00:09:00 Cost Control Checklist 00:03:00 Assignment Assignment - Cost Control Process and Management 00:00:00

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans