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Office and Reception Management Certification It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. What's Covered in the Course? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: How to handle staff and understand their performance; The legal side of various policies and health and safety; Communication; How to deal with customers and colleagues; Financial aspects: petty cash and office supplies; Office layouts; The art of delegation; Social media; How to handle meetings, including chairing them. What are the Benefits of the Course? There are a number of clear benefits of completing this Office & Reception Management certificate, including: A professional front-line receptionist improves the image of your business; The ability to study at the employee's pace and in the comfort of their own home; Easy internet-based access to study material on any device; Short, sharp, structured organisation of learning materials; Industry-approved certification.

Significance of Good Housekeeping at Work Certification Everybody is by all accounts mindful of their commitment to keep a working environment clean. This is the reason organization proprietors regularly employ experts to scour workplaces around evening time or go through intermittent closures. In any case, great housekeeping at work requires significantly more than essentially utilizing cleaning items. It likewise implies keeping your own workspace liberated from hindrances and garbage that could cause trips or different risks. Rehearsing great housekeeping at work guarantees that the work environment is more secure and as liberated from wounds as could be expected. This course expounds on the significance of rehearsing great housekeeping at work, while likewise giving you directions on the best way to do as such. We start by evaluating what helpless housekeeping is, just as featuring the dangers implied with working in that sort of climate. We additionally audit the critical advantages of utilizing great housekeeping systems at work. Then, we examine why you need to build up a housekeeping program paying little heed to your industry. At long last, we survey why you need to assess your housekeeping endeavors on a progressing premise. You Will Learn: How helpless housekeeping places you and others in your working environment in danger Instances of helpless housekeeping, including normal errors made by numerous organizations How utilizing great housekeeping abilities can build profitability and diminish the quantity of days off taken The things that numerous individuals ignore when building up a housekeeping program The means you can take to guarantee that your working environment stays clean Advantages of Taking This Course Having the option to appreciate a more secure working environment, as liberated from risks as is feasible for your industry Understanding the job representatives play in keeping zones perfect, flawless and liberated from trash Figuring out how to stay away from normal mix-ups made when executing housekeeping strategies Understanding that great housekeeping is a continuous assignment, not something that you just need to stress over once Figuring out how to urge your representatives to keep their space perfect and liberated from flotsam and jetsam

Agenda Setting Certification A plan is basically a gathering plan that diagrams key things and subjects to be talked about, and in what request. Contingent upon the motivation behind the gathering and nature of your business, the plan might be basic, containing a couple of things, or it could be more inside and out. The principle objective, in any case, is consistently something very similar - to illuminate and plan meeting members ahead of time, and to guarantee a smooth gathering measure. This course will give an outline of plan setting, why it's significant, how to make a compelling plan, just as how to utilize a plan to run a fruitful gathering. You Will Learn: About the capacity of plan setting Why plan setting is significant The most effective method to make an all around arranged plan Instructions to utilize a plan to run a more compelling gathering Advantages of Taking This Course: You will better comprehend the job plan setting plays in planning for a gathering You will figure out how an all around arranged plan can profit the coordinator and members of a gathering Your insight into plan setting will outfit you with the apparatuses expected to lead more beneficial and successful gatherings You will actually want to guarantee that colleagues are solid and steady and urged to join in

Office Etiquette Certification Understanding the implicit principles of the working environment will expand your opportunity of getting an advancement. Office decorum guarantees that everybody profits by a charming working climate liberated from provocation and uncivil conduct. In this course, you will become familiar with the major office manners that everybody needs to follow. You will find how to introduce yourself at work, how to communicate with others, how to determine troubles, and how to construct a standing as a significant colleague. You Will Learn: Step by step instructions to show thought for others' time The most effective method to be a decent cooperative person The most effective method to keep an expert picture at work The most effective method to send suitable messages Step by step instructions to behave at office parties and other unique occasions Advantages of Taking This Course: On the off chance that you need to progress in your profession, a sound handle of office manners is fundamental On the off chance that you oversee or direct others at work, this course will help you show others how its done In the event that you are liable for assembling official approach archives at work, this course will help you cover rules relating to office lead This course will help you construct positive associations with your colleagues, which will make your work life more pleasant

Gathering Skills Certification The Receptionist assumes an essential part in making a positive initial feeling in any association. Great individual prepping and solid relational abilities are two credits, however this job normally consolidates various office capacities, requiring information, abilities and preparing. Performed ably, the job frequently prompts acknowledgment and advancement to places of more prominent duty. Involving 17 simple to-follow modules, the Reception Skills Certification course is intended to cover each part of being a secretary, including the assignments that an assistant should achieve, managing individuals, the business climate and the significance of prevalent verbal and composed relational abilities. What's Covered in the Course? The modules start by recognizing the various sorts of secretary and how their jobs vary. Colleagues will invest energy finding out about relational abilities, with specific accentuation on the craft of chatting on the phone and how to leave messages. Proficient and viable correspondence is a critical expertise for the assistant. The equipped assistant will figure out how to utilize a data set, as the extra room for the data that they need to monitor, just as how to make appointments and reservations (travel, inn, eatery, meeting, and so forth), which normally frames a vital piece of the work. Great hierarchical and authoritative abilities are significant viewpoints, just like the occasionally ignored lawful obligations of the job - from classification of data to wellbeing and security issues. The secretary will figure out how to run the banquet room in an expert way and how to assist their own profession with creating, from assistant to the more capable managerial positions. The course finishes with modules on collaboration - the secretary can't perform adequately, without the help of others - and the job of innovation, in giving them the instruments that they need, to manage their work. The colleague will learn: The critical jobs of a secretary; Step by step instructions to run the banquet room; Step by step instructions to successfully convey; Step by step instructions to manage organization; Step by step instructions to be a cooperative person; Step by step instructions to utilize innovation for their potential benefit; Step by step instructions to deal with data sets; Step by step instructions to make appointments and reservations; Authoritative abilities. What are the Benefits of the Course? An equipped and expert forefront presence; Simple to-follow modules, beginning to end; The capacity to work through the modules at the student's own speed and in the solace of their home; An industry-perceived testament, with full online help during the course.

Creating and Implementing New Admin Systems Certification Figuring out how to create and carry out new administrator frameworks is significant for anyone hoping to build up a strong and compelling administrator measure, regardless of whether you're simply beginning or hoping to make a genuinely necessary change inside your organization. This course gives a thorough manual for growing new administrator frameworks through a nitty gritty requirements investigation, getting group purchase in and tracking down the ideal design for your necessities. We additionally cover the study of execution through compelling preparing and examination to guarantee development and consistent turn of events. From advancement to execution just as the compassion and backing needed for the staff in question, this course covers all you require to think about effectively creating and carrying out new administrator frameworks. You Will Learn Instructions to play out a requirements examination during the advancement of another framework The most effective method to get group purchase in through sympathy and correspondence The most effective method to structure your new administrator frameworks Effectively carrying out new frameworks through preparing and examination Advantages of Taking This Course You will encourage a fruitful change to new and more beneficial administrator frameworks You will drastically improve your associations with colleagues You will accomplish and outperform departmental and friends objectives You will guarantee proceeded with development and improvement inside your specialty and friends

Feeling Stuck in Your Career? The Microsoft Office Specialist (MOS) -(30 in 1 Bundle) is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Microsoft Office Specialist (MOS)bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Microsoft Office Specialist (MOS) -(30 in 1 Bundle) Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Microsoft Office Specialist (MOS)bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Microsoft Office Specialist (MOS) -(30 in 1 Bundle) bundle on your job life and career growth! This Microsoft Office Specialist (MOS) -(30 in 1 Bundle) Comprises the Following CPD Accredited Courses: Course 01: Microsoft Word Advanced Course 02: Basic PowerPoint Course 03: Microsoft Excel Course 04: New Functions in Microsoft Excel 2021 Course 05: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 06: Microsoft Excel: Excel Sheet Comparison with VBA Course 07: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel Pivot Tables Course 10: Data Analysis In Excel Course 11: Excel Must know Formulas and Functions Course 12: Excel spreadsheet for Beginner Course 13: Excel Data Analysis Course 14: Excel Vlookup, Xlookup, Match and Index Course 15: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 16: Outlook Tips and tricks Course 17: PowerBI Formulas Course 18: Excel PowerQuery and PowerPivot Course 19: Microsoft Power BI Course 20: Microsoft Outlook - 25 Must-Know Tips and Tricks Course 21: Microsoft Access for Beginners Course 22: Microsoft Access Tables and Queries Course 23: Microsoft Access Databases Forms and Reports Course 24: Microsoft Teams for Everyone Course 25: Advance Windows 10 Troubleshooting for IT HelpDesk Course 26: Proofreading & Copyediting Course 27: Cyber Security Awareness Training Course 28: Office Skills and Administration Course 29: Admin, Secretarial & PA Course 30: Document Control What will make you stand out? Upon completion of this online Microsoft Office Specialist (MOS) -(30 in 1 Bundle) , you will gain the following: CPD QS Accredited Proficiency with this Microsoft Office Specialist (MOS) Bundle After successfully completing the Microsoft Office Specialist (MOS) bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Microsoft Office Specialist (MOS) Bundle The online test with immediate results You can study and complete the Microsoft Office Specialist (MOS) bundle at your own pace. Study for the Microsoft Office Specialist (MOS) bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Microsoft Office Specialist (MOS) -(30 in 1 Bundle) is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Microsoft Office Specialist (MOS) bundle, a comprehensive, complete collection of 30 courses. Each course in the Microsoft Office Specialist (MOS) bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Microsoft Office Specialist (MOS) bundle offers the flexibility and convenience to learn at your own pace. Make the Microsoft Office Specialist (MOS) package your trusted partner in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Microsoft Office Specialist (MOS) -(30 in 1 Bundle) is perfect for: Expand your knowledge and skillset for a fulfilling career with the Microsoft Office Specialist (MOS) bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Microsoft Office Specialist (MOS) bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Microsoft Office Specialist (MOS) bundle. Learn on your schedule, in the comfort of your home - the Microsoft Office Specialist (MOS) bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Microsoft Office Specialist (MOS) bundle. Certificates CPD Certificate Digital certificate - Included

In today's digital age, it is becoming increasingly important for individuals and businesses to have a strong understanding of information technology (IT). IT training can provide individuals with the skills and knowledge they need to succeed in a variety of industries and positions. From computer programming to networking and cybersecurity, IT Support training can open up a world of career opportunities and help businesses stay competitive in an increasingly digital marketplace. There are several reasons why IT Support training is important for individuals and businesses. First and foremost, a strong understanding of IT Support can help individuals and businesses stay up-to-date with the latest technology and trends. This can be especially important in fast-paced industries where technology is constantly evolving. In addition, IT Support training can help individuals and businesses improve efficiency and productivity by streamlining processes and automating tasks. The demand for IT Support Technician is on the rise as businesses and organisations continue to rely on technology to improve efficiency and stay competitive. This demand is reflected in the growing number of job openings in the field, as well as the increasing salaries being offered to IT professionals. Whether you are a business owner looking to improve your organisation's technological capabilities or an individual looking to enter the IT field, now is the time to start building your skills and knowledge through an IT Support training course. Regardless of your industry or profession, it is becoming increasingly important for everyone to have a basic understanding of IT. From computer basics to cybersecurity, IT Support training can help individuals and businesses protect themselves and their data from cyber threats. In addition, a basic understanding of IT Support can help individuals and businesses stay competitive in an increasingly digital job market. Whether you are a student, a business owner, or a professional looking to improve your skills, enrol in our IT Support Training course and keep yourself updated just as everyone is. Learning Outcome Upon completing this IT Support Training course, you should be able to: Understand the impact and importance of information technology in today's world Learn about different types of communication and networking technologies Explore the skills that will be required in the future in the field of information technology Know about the importance of technology as a foundation skill in various industries Develop proficiency in word processing, presentation, and spreadsheet software Find out how to create and edit databases for storing and organising information from this IT Support course. Understand the basics of project management in the field of information technology FREE Course: ***Information Management*** Module 01: Introduction Module 02: Information Management Strategy Module 03: Databases and Information Management Module 04: Management Information Systems (MIS) Module 05: Auditing Information Systems Module 06: Ethical and Social Issues and Data Protection What will make you stand out? Upon completion of this IT Support online course, you will gain: CPD QS Accredited Proficiency Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course at your own pace. Study the IT Support course using any internet-connected device, such as a computer, tablet, or mobile device. The IT Support Technician course provides an immersive exploration into the dynamic realm of Information Technology. Tailored to reflect the evolving needs of the industry, this course spotlights the central role of IT Support in ensuring the seamless operation of contemporary, technology-driven enterprises. Delving into the intricacies of effective communication, robust network management, and adeptness in various software tools, participants are primed to become proficient IT Support technicians. As technology's footprint expands in every sector, the demand for skilled IT Support personnel rises. This course serves as a comprehensive guide, arming learners with the expertise needed to navigate and excel in this ever-changing domain. Elevate your skills, understanding, and career prospects by mastering the critical aspects of IT Support through our comprehensive course. Enrol today and begin your journey towards becoming an indispensable asset in the IT domain, ensuring smooth technological operations in contemporary digital landscapes. CPD 20 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction: A Transforming Technology 16:00 1: Introduction: A Transforming Technology 16:00 PDF Module 02: Importance of Information Technology 08:00 2: Importance of Information Technology 08:00 PDF Module 03: Communication and Network 17:00 3: Communication and Network 17:00 PDF Module 04: Future Skills Required in Information Technology 10:00 4: Future Skills Required in Information Technology 10:00 PDF Module 05: Technology as a Foundation Skill Area 07:00 5: Technology as a Foundation Skill Area 07:00 PDF Module 06: Word Processing Software 17:00 6: Word Processing Software 17:00 PDF Module 07: Presentation Software 18:00 7: Presentation Software 18:00 PDF Module 08: Creating and Editing Spreadsheet Part 1 11:00 8: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) 11:00 PDF Module 09: Creating and Editing Spreadsheet Part 2 16:00 9: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) 16:00 PDF Module 10: Storing Database 16:00 10: Storing Database 16:00 PDF Module 11: Information Technology Project Management 11:00 11: Information Technology Project Management 11:00 PDF ***FREE Course : Information Management 1:22:19 12: Introduction to Information Management 18:08 13: Information Management Strategy 10:28 14: Databases and Information Management 17:08 15: Management Information Systems (MIS) 09:17 16: Auditing Information Systems 09:18 17: Ethical and Social Issues and Data Protection 18:00 Assignment (Optional) - IT Support 04:00 18: Assignment On IT Course 04:00 PDF Order Your CPD Quality Standard Certificate (Optional) 01:00 19: Order Your CPD Quality Standard Certificate (Optional) 01:00 PDF Who is this course for? This IT Support course is suitable for anyone interested in learning about information technology and developing skills in this field, including: Students studying computer science, information technology, or a related field Professionals working in the IT field looking to update their knowledge and skills Business owners or entrepreneurs who want to improve their understanding of technology and how it can be used in their business Individuals interested in pursuing a career in the field of information technology Requirements Without any formal requirements, you can delightfully enrol in this IT Support course. Career path Upon completing this course, individuals may pursue a career in the following fields: IT Support Technician IT Support Manager IT Support Technician IT Administrator IT Support Analyst IT Teacher IT Support Engineer IT Support Helpdesk Analyst Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Level 7 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 150 CPD Points| CPD & CiQ Accredited

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: Develop a clear and consistent process for new business development and lead-generation Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities Develop an engaging telephone voice and manner - and a 'networking personality' Qualify potential opportunities with more accuracy on a consistent basis Prioritise opportunities and manage their time when sourcing new business Discover online sources of leads, contacts and referrals Overcome psychological blocks to cold or warm calling - theirs and the client's Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Make outbound sales or appointment calls with improved confidence, control and results Improve the conversion of calls to appointments by using more effective questions and sales messages Get past gatekeepers and assistants more effectively Make the most of your CRM software and systems 1 Online marketing - what works! Workshop overview and learning objectives Choosing your social media channels LinkedIn for sales and marketing Designing and implementing an effective new business email campaign online Creating a lead-generation strategy online - with case studies Avoiding common mistakes in social media marketing Case study: 'Best practice in social media sales and marketing' Using blogs and video-based marketing (eg, YouTube) New trends and how to keep your finger on the 'social media' pulse Twenty essential websites and online marketing tools 2 Making appointments by telephone Planning the call, telephone techniques, integrating with email and online marketing Developing a clear and consistent process to appointment-making Setting and achieving the right level of telephone activity to achieve your appointment goals Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach Overcoming the most common 'put-offs' to seeing or engaging with you Overcoming psychological blocks to cold or warm calling - yours and the client's Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Making outbound sales or appointment calls with improved confidence, control and results Improving conversion of calls to appointments by using more effective questions and sales messages The five keys to developing an engaging telephone voice and approaching manner 3 Power networking Strategies for networking and B2B referral-based marketing The importance, and different types, of networking How to work a room - preparation and strategy Communication dynamics in networking - the power of the listening networker Assumptions when networking Business networking etiquette Making connections, asking for cards, contact details and referrals, gaining follow-up commitments Building relationships - follow-up and follow-through 4 Developing new leads Strategies for first-time sales calls Gaining rapport and opening first-time and new business sales calls effectively Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal Value message - differentiate your solutions clearly and accurately, with tailored value statements Presenting the right initial USPs, features and benefits and making them relevant and real to the customer Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 Organised persistence - CRM and prospect-tracking Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management Maintaining a good database for maximising new business ROI Developing a contact strategy with different types and levels of contact Analysing your contact base using state-of-the-art software and tools Making the most of your CRM systems and solutions Understanding that your attitude makes a difference when sourcing new business Setting SMART objectives for new business development and lead-generation Practical exercise - setting personal development and business goals Time management tips to improve daily productivity New business pipeline management strategies for peak sales performance 6 Workshop summary and close Practical exercise - developing your new business action plan Review and feedback