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Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for cybersecurity practitioners preparing for or who currently perform job functions related to protecting information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. It is ideal for those roles within federal contracting companies and private sector firms whose mission or strategic objectives require the execution of Defensive Cyber Operations (DCO) or DoD Information Network (DoDIN) operation and incident handling. This course focuses on the knowledge, ability, and skills necessary to provide for the defense of those information systems in a cybersecurity context, including protection, detection, analysis, investigation, and response processes. Overview In this course, you will identify, assess, respond to, and protect against security threats and operate a system and network security analysis platform. You will: Assess cybersecurity risks to the organization. Analyze the threat landscape. Analyze various reconnaissance threats to computing and network environments. Analyze various attacks on computing and network environments. Analyze various post-attack techniques. Assess the organization's security posture through auditing, vulnerability management, and penetration testing. Collect cybersecurity intelligence from various network-based and host-based sources. Analyze log data to reveal evidence of threats and incidents. Perform active asset and network analysis to detect incidents. Respond to cybersecurity incidents using containment, mitigation, and recovery tactics. Investigate cybersecurity incidents using forensic analysis techniques. This course covers network defense and incident response methods, tactics, and procedures that are in alignment with industry frameworks such as NIST 800-61r2 (Computer Security Incident Handling Guide), US-CERT's National Cyber Incident Response Plan (NCIRP), and Presidential Policy Directive (PPD)-41 on Cyber Incident Coordination. It is ideal for candidates who have been tasked with the responsibility of monitoring and detecting security incidents in information systems and networks, and for executing standardized responses to such incidents. The course introduces tools, tactics, and procedures to manage cybersecurity risks, defend cybersecurity assets, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and remediate and report incidents as they occur. This course provides a comprehensive methodology for individuals responsible for defending the cybersecurity of their organization. This course is designed to assist students in preparing for the CertNexus CyberSec First Responder (Exam CFR-410) certification examination. What you learn and practice in this course can be a significant part of your preparation. In addition, this course and subsequent certification (CFR-410) meet all requirements for personnel requiring DoD directive 8570.01-M position certification baselines: CSSP Analyst CSSP Infrastructure Support CSSP Incident Responder CSSP Auditor The course and certification also meet all criteria for the following Cybersecurity Maturity Model Certification (CMMC) domains: Incident Response (IR) Audit and Accountability (AU) Risk Management (RM) Lesson 1: Assessing Cybersecurity Risk Topic A: Identify the Importance of Risk Management Topic B: Assess Risk Topic C: Mitigate Risk Topic D: Integrate Documentation into Risk Management Lesson 2: Analyzing the Threat Landscape Topic A: Classify Threats Topic B: Analyze Trends Affecting Security Posture Lesson 3: Analyzing Reconnaissance Threats to Computing and Network Environments Topic A: Implement Threat Modeling Topic B: Assess the Impact of Reconnaissance Topic C: Assess the Impact of Social Engineering Lesson 4: Analyzing Attacks on Computing and Network Environments Topic A: Assess the Impact of System Hacking Attacks Topic B: Assess the Impact of Web-Based Attacks Topic C: Assess the Impact of Malware Topic D: Assess the Impact of Hijacking and Impersonation Attacks Topic E: Assess the Impact of DoS Incidents Topic F: Assess the Impact of Threats to Mobile Security Topic G: Assess the Impact of Threats to Cloud Security Lesson 5: Analyzing Post-Attack Techniques Topic A: Assess Command and Control Techniques Topic B: Assess Persistence Techniques Topic C: Assess Lateral Movement and Pivoting Techniques Topic D: Assess Data Exfiltration Techniques Topic E: Assess Anti-Forensics Techniques Lesson 6: Assessing the Organization's Security Posture Topic A: Implement Cybersecurity Auditing Topic B: Implement a Vulnerability Management Plan Topic C: Assess Vulnerabilities Topic D: Conduct Penetration Testing Lesson 7: Collecting Cybersecurity Intelligence Topic A: Deploy a Security Intelligence Collection and Analysis Platform Topic B: Collect Data from Network-Based Intelligence Sources Topic C: Collect Data from Host-Based Intelligence Sources Lesson 8: Analyzing Log Data Topic A: Use Common Tools to Analyze Logs Topic B: Use SIEM Tools for Analysis Lesson 9: Performing Active Asset and Network Analysis Topic A: Analyze Incidents with Windows-Based Tools Topic B: Analyze Incidents with Linux-Based Tools Topic C: Analyze Indicators of Compromise Lesson 10: Responding to Cybersecurity Incidents Topic A: Deploy an Incident Handling and Response Architecture Topic B: Mitigate Incidents Topic C: Hand Over Incident Information to a Forensic Investigation Lesson 11: Investigating Cybersecurity Incidents Topic A: Apply a Forensic Investigation Plan Topic B: Securely Collect and Analyze Electronic Evidence Topic C: Follow Up on the Results of an Investigation Additional course details: Nexus Humans CertNexus Certified CyberSec First Responder (CFR-410) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CertNexus Certified CyberSec First Responder (CFR-410) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Global leading Asset Management course online. This online IAM Certificate course will be hosted through Teams.

Learn how to forecast, set realistic targets, and monitor KPIs for maximum results Includes Creating Your Forecast, Setting Realistic Targets, Range Forecasting, Using KPIs to Smash Targets

In this comprehensive course, you will learn everything you need to know about SQL and Microsoft SQL Server, from the basic to advanced topics. With easy-to-follow lessons and hands-on exercises, you will gain the skills and confidence to work with databases like a pro. Perfect for beginners and anyone looking to expand their data management skills.

This is a fun project-based course to learn how to create awesome layouts using the Tailwind CSS framework and to get comfortable using utility classes over something like Bootstrap, which uses component-based classes. Experiment and learn all about certain aspects of Tailwind with the help of this course.

Dive into the vital world of electrical safety with the 'PAT Training' course, a compelling blend of theoretical knowledge and regulatory compliance. Imagine possessing the power to ensure safety in every plug and cable, a guardian against the dangers of faulty electrical equipment. The course opens with an introduction to Portable Appliance Testing (PAT), leading you through the critical statutes that govern this essential practice. As you navigate through the modules, you become the sentinel of electrical safety, entrusted with the well-being of workplaces and public spaces. With each step forward in the curriculum, your mastery of risk assessment and hazard control strengthens, transforming you into a key player in maintaining operational integrity. Your journey advances with in-depth explorations into appliance classification, rigorous testing procedures, and meticulous reporting techniques. This is where you learn not just the 'how', but the 'why' behind each inspection and test, ensuring that every piece of equipment under your watch meets the highest standards of electrical safety. Learning Outcomes Comprehend PAT's significance and the legal frameworks that underpin it. Conduct thorough risk assessments and implement strategies to mitigate hazards. Classify electrical appliances and determine their maintenance requisites accurately. Perform detailed visual examinations and utilise testing instruments proficiently. Adhere to British Standards, adapting to recent modifications and maintaining meticulous records. Why choose this PAT Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the PAT Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this PAT Training course for? Aspiring safety professionals with a focus on electrical appliance compliance. Technical personnel responsible for workplace equipment maintenance. Compliance officers looking to expand their knowledge in electrical safety regulations. Engineers seeking a detailed understanding of PAT procedures and standards. Facility managers tasked with overseeing electrical safety and equipment integrity. Career path PAT Tester: £18,000 - £25,000 Health and Safety Officer: £25,000 - £40,000 Maintenance Engineer: £27,000 - £45,000 Electrical Compliance Officer: £30,000 - £50,000 Facilities Manager: £26,000 - £40,000 Quality Assurance Technician: £22,000 - £35,000 Prerequisites This PAT Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This PAT Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to PAT Introduction to PAT 00:25:00 Module 02: Relevant Statutory Provisions for PAT Relevant Statutory Provisions for PAT 00:25:00 Module 03: Safety Responsibilities & Maintenance Provisions Safety Responsibilities & Maintenance Provisions 00:20:00 Module 04: Risk Assessment Risk Assessment 00:30:00 Module 05: Reducing and Controlling Risks Reducing and Controlling Risks 00:30:00 Module 06: Electrical Units and Appliance Classification Electrical Units and Appliance Classification 00:20:00 Module 07: Equipment Coverage & Maintenance Needs Equipment Coverage & Maintenance Needs 00:25:00 Module 08: Initial Visual Examination Initial Visual Examination 00:25:00 Module 09: Instruments for Testing and Equipment Inspection Instruments for Testing and Equipment Inspection 00:20:00 Module 10: Electrical Installation Testing Electrical Installation Testing 00:35:00 Module 11: Lead & RCD Testing Lead & RCD Testing 00:20:00 Module 12: Safety Precautions in Electrical Testing Safety Precautions in Electrical Testing 00:30:00 Module 13: Reporting and Record-keeping Reporting and Record-keeping 00:25:00 Module 14: Testing for New or Used Equipment Testing for New or Used Equipment 00:15:00 Module 15: British Standards and Latest Changes British Standards and Latest Changes 00:25:00

Amidst the diverse sea of therapeutic interventions, dialectical behaviour therapy (DBT) emerges as a beacon of hope for many. The course 'Dialectical Behaviour Therapy (DBT): Counselling, Physiotherapy & Treatment' offers an in-depth examination of this unique therapeutic method. Not only will you learn the foundational underpinnings of counselling and psychotherapy, but you'll also gain insights into the core strategies and life skills that define dialectic behavioural therapy. As you progress, the course further illuminates how DBT can be employed in treating various psychological disorders, ultimately allowing you to appreciate the effectiveness and transformative power of dialectic behaviour therapy. Learning Outcomes: Understand the fundamental principles of counselling and psychotherapy. Acquire knowledge about the intricacies of dialectical behaviour therapy (DBT). Learn about DBT strategies and their application in building vital life skills. Gain insights into the treatment methods using DBT for various psychological disorders. Evaluate the overall effectiveness of dialectic behavioural therapy in therapeutic settings. Why buy this Dialectical Behaviour Therapy (DBT): Counselling, Physiotherapy & Treatment? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Dialectical Behaviour Therapy (DBT): Counselling, Physiotherapy & Treatment you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Dialectical Behaviour Therapy (DBT): Counselling, Physiotherapy & Treatment course for? Understand the fundamental principles of counselling and psychotherapy. Acquire knowledge about the intricacies of dialectical behaviour therapy (DBT). Learn about DBT strategies and their application in building vital life skills. Gain insights into the treatment methods using DBT for various psychological disorders. Evaluate the overall effectiveness of dialectic behavioural therapy in therapeutic settings. Prerequisites This Dialectical Behaviour Therapy (DBT): Counselling, Physiotherapy & Treatment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path DBT Therapist: £35,000 - £45,000 annually Clinical Psychologist specialising in DBT: £40,000 - £60,000 annually Mental Health Counsellor with DBT training: £28,000 - £38,000 annually DBT Skills Trainer: £30,000 - £40,000 annually Psychotherapist with a focus on DBT: £35,000 - £50,000 annually Psychiatric Nurse with DBT expertise: £25,000 - £35,000 annually Course Curriculum Introduction About the Instructor 00:02:00 About the Course 00:06:00 What is Counselling & Psychotherapy Definition of Counselling 00:07:00 Counselling & Psychotherapy 00:07:00 Approaches in Counselling & Psychotherapy 00:12:00 About Dialectical Behaviour Therapy (DBT) What is DBT? 00:05:00 What is 'dialectical'? 00:06:00 History & Philosophy of DBT 00:06:00 DBT Strategies & 'Life Skills' What is 'Mindfulness' 00:08:00 What is 'Distress Tolerance' 00:10:00 What is 'Emotion regulation' 00:11:00 What is 'Interpersonal Effectiveness' 00:06:00 Treatment by DBT Multistage approach of DBT 00:06:00 The Stages of Treatment in DBT 00:11:00 Prioritising Treatments Targets 00:05:00 How to set up 'learning environment' for the client 00:07:00 How to conduct 'Behavioural Analysis' 00:11:00 DBT for Psychological Disorders Uses of DBT 00:03:00 DBT in the treatment of Borderline Personality Disorder 00:07:00 DBT in the treatment of Depression 00:09:00 DBT for treatment of Anxiety & OCD 00:08:00 DBT for treatment of 'Eating Disorders' 00:08:00 Effectiveness of DBT How effective is DBT? 00:07:00 Criticism and Limitations of DBT 00:05:00 Thank You and Good Bye! 00:04:00

This Business Startup course provides a comprehensive understanding of essential elements required to establish a successful business, from conceptualizing a business idea to building a brand and implementing effective sales strategies. Learning Outcomes: Understand the Adonis Business Model and its application to create successful businesses. Develop and refine a viable business idea with a focus on innovation and market demand. Implement strategies for building a strong and recognizable brand identity. Master active sales techniques to engage customers and drive revenue. Explore passive sales channels and strategies to maximize business reach. Create a well-structured business and action plan for the successful launch and growth of a startup. Why buy this Business Startup? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Business Startup there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Business Startup course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Business Startup does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Startup was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Business Startup is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section-1: Adonis Business Model - The Model of Successful Businesses Stop The Excuses and Start Your Own Business 00:12:00 Why You Should Start Your Own Business 00:05:00 What Is Required to Start Your Own Business 00:10:00 Explanation of The Adonis Business Model 00:08:00 Decisions That You Should Take Today 00:03:00 The Market Pyramid and How It Affects Your Sales 00:12:00 Massive Vital Actions for Accelerate Business Growth 00:09:00 Section-2: Creation of A Business Idea How to Create a Successful Business Idea 00:09:00 Creation of a Successful Action Plan 00:06:00 How to Create Products/Services That People Would Like to Buy 00:02:00 Creation of Sustainable Competitive Advantages 00:10:00 The TAPA Method - The Best Way to Present Your Products and Services. 00:16:00 Section-3: Building A Successful Brand How to Create a Successful Brand 00:18:00 Section-4: Active Sales The 4 C's That Will Increase Your Sales 00:13:00 Organizing Your Meetings 00:11:00 How to Set Up Appointments with Potential Customers 00:19:00 The 8 Steps of The Sale Process That Will Maximize Your Success. FREE 00:17:00 How to Do Educational-Sales 00:12:00 Section-5: Passive Sales How to Sell Through the Internet 00:09:00 How to Generate Traffic to Your Website for Maximum Online Sales 00:02:00 Promoting Your Business Through Social Media 00:08:00 The Right Structure for Your Website for Online Sales. 00:09:00 Section-6: Create A Business and Action Plan Create a Business and Action Plan 00:04:00 Assignment Assignment - Business Startup 00:00:00

Overview Delving into education, especially when targeting mature audiences, requires finesse, insight, and an unique set of skills. Our course, 'Adult Education Mastery Training', promises to guide you through this intricate path, starting from captivating your audience to transforming yourself into an educator they'll never forget. This comprehensive curriculum, tailored to cater to the specifics of adult learners, ensures that your teaching methods will not just be effective but truly enchanting. Amidst a sea of educational programmes, what sets ours apart is a keen focus on adult learners, a segment often overlooked in traditional training. Through modules like 'Engage and Teach All Learners' and 'Create Amazing Training Materials', we empower educators to make a mark, ensuring every lesson leaves an imprint. Navigating the waters of adult education can sometimes present turbulent waves, but with our guidance on 'Handle Challenging Trainees', you're equipped to stay the course with grace and tenacity. Enrolling in the 'Adult Education Mastery Training' is a pledge to excellence. Teaching mature audiences will no longer be the mysterious territory it once seemed. With our comprehensive guidance, educators can confidently enter this domain, leaving an indelible mark on every learner they encounter. Learning Outcomes Acquire the art of captivating mature audiences effectively. Understand the nuances and needs of adult learners, catering to them adeptly. Develop top-tier training materials that resonate and leave a lasting impression. Implement strategies to engage every type of learner, ensuring inclusivity. Tackle and navigate challenging situations and individuals with poise. Why buy this Adult Education Mastery Training course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Adult Education Mastery Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Adult Education Mastery Training course for? Educators aiming to specialise in adult learning modules. Trainers keen on enhancing their methodologies for mature audiences. HR professionals aspiring to conduct in-house training sessions. Course designers wishing to target the adult learner demographic. Individuals aspiring to make a career switch into adult education. Prerequisites This Adult Education Mastery Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Adult Education Mastery Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Adult Education Specialist: Average salary range £32,000 - £42,000 Per Annum. Training Coordinator: Average salary range £25,000 - £35,000 Per Annum. Course Developer for Adults: Average salary range £30,000 - £40,000 Per Annum. Corporate Trainer: Average salary range £35,000 - £50,000 Per Annum. Learning and Development Manager: Average salary range £40,000 - £55,000 Per Annum. Adult Literacy Teacher: Average salary range £28,000 - £38,000 Per Annum. Course Curriculum Hook Your Class Introduction and Welcome to Training Essentials of Adult Education 00:29:00 Hook Your Class - Part 1 00:17:00 Hook Your Class - Part 2 00:23:00 Become Their Favorite Become Their Favorite - Part 1 00:31:00 Become Their Favorite - Part 2 00:32:00 Create Your Presence 00:20:00 Engage and Teach All Learners Understand Your Learners 00:33:00 Reach Every Learner - Part 1 00:35:00 Reach Every Learner - Part 2 00:30:00 Create Amazing Training Materials Create Amazing Training Materials - Part 1 00:32:00 Create Amazing Training Materials - Part 2 00:20:00 Handle Challenging Trainees Handle Resenters, Talk Hogs, Hecklers and Gripers 00:24:00 Handle Experts, Know-It-Alls and Quiet Types 00:20:00 Workbook Workbook - Adult Education Mastery Training 00:00:00 Assignment Assignment - Adult Education Mastery Training 00:00:00

Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00