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3004 Courses delivered Online

Italian Language Training

4.7(26)

By Academy for Health and Fitness

Are you looking to improve your current abilities or make a career move? Our unique Italian Language Course might help you get there! Expand your expertise with high-quality training - study the Italian Language and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Italian Language online training course. With this comprehensive Italian Language course, you can achieve your dreams and train for your ideal career. The Italian Language course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Italian Language training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Italian Language course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Italian Language Course? Opportunity to earn a certificate accredited by CPDQS after completing this Italian Language course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Italian Language program in your own time, at your own pace Each of our students gets full 24/7 tutor support Start your learning journey straight away with this Italian Language course and take a step toward a brighter future! *** Course Curriculum *** Italian Language Course >> Complete Italian Course - Beginner Italian Course for Beginners (A1 A2 A2+) The Alphabet. The Definite Article The Indefinite Article. The numbers from 0 to 100 Present Simple for regular verbs Present Simple for irregular verbs. The verb ''to be''-reflexive Reflexive verbs. Adverbs of frequency At the supermarket. The food Modal verbs Prepositions. The Adjectives. The numbers Clothes After and before. Masculine nouns which end in '-ma' Place adverbs Dialogue: On the phone Present Perfect. The animals Past Participle. Irregular Verbs. The weather Parts of the body. At the pharmacy The adverbs with Present Perfect. The auxiliary verbs ''to be'' and ''to have'' Conjunctions Vocabulary: New verbs Dialogue: How did you spend your weekend? Future Simple Metterci and volerci Recap >> Complete Italian Course - Intermediate Module: 01 I pronomi diretti oggetto Utensili I pronomi indiretti Esercizi. I mestieri Il pronome partitivo ne Dettato I pronomi diretti e indiretti con verbi modali Module: 02 La formazione di verbi a partire da aggettivi Italian For Intermediate - I pronomi diretti e indiretti con il passato prossimo Altri usi della particella ne Gli usi di ci Ce n'è/ce ne sono Il futuro composto talian Course For Intermediate - Dettato 2 Module: 03 Gradi di comparazione dell'aggett L'imperfetto Ripasso imperfetto e passato prossimo Il trapassato prossimo La struttura stare + gerundio Dettato 3 Gli aggettivi bello e quello Module: 04 Il pronome relativo cui Alcuni verbi pronominali Dialogo. Gli avverbi di modo Il condizionale semplice 1 Il condizionale semplice 2 Il condizionale composto 1 Il condizionale composto 2 Module: 05 Computer e internet. Vocabolario di base Dettato 4 L'imperativo 1 L'imperativo 2 Dialogo Dettato 5 Ripasso Assessment Process Once you have completed all the modules in the Italian Language course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Italian Language Training
Delivered Online On Demand13 hours
£12

Lifelong Learning

By Liggy Webb

Lifelong Learning
Delivered Online On Demand25 minutes
£4.99

SQL Programming Bootcamp

By NextGen Learning

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for SQL Programming Bootcamp. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding SQL Programming Bootcamp course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch SQL Programming Bootcamp course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this SQL Programming Bootcamp online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum SQL Programming Bootcamp Unit 01: Introduction Unit 02: Setting up Course Tools Unit 03: Browsing & Filtering Data Unit 04: Filter Data with AND, OR, NOT Operators Unit 05: Math Operations Unit 06: String Concatenation Unit 07: Tidy Up Your Results: Sorting, Alias Names, Limit Records Unit 08: NULL, DISTINCT & CASE Statements Unit 09: Functions in SQL: Multiple-Row Functions Unit 10: Functions in SQL: Single-Row Functions Unit 11: Nested Queries Unit 12: Casting & Data Conversion Unit 13: Combination Relationships Unit 14: Joins in SQL Unit 15: Data Manipulation (DML) Unit 16: SQL Data Definition Language (DDL) Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This SQL Programming Bootcamp course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this SQL Programming Bootcamp course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive SQL Programming Bootcamp course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

SQL Programming Bootcamp
Delivered Online On Demand11 hours
£12

Personal Safety Plan for Lone Workers

By NextGen Learning

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Personal Safety Plan for Lone Workers. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Personal Safety Plan for Lone Workers course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Personal Safety Plan for Lone Workers career, then enrol in our course today! What will make you stand out? On completion of this Personal Safety Plan for Lone Workers online course, you will gain the following: CPD Certified Personal Safety Plan for Lone Workers Course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole Personal Safety Plan for Lone Workers learning materials collection. This course online test with immediate results Enroling in the Course has no additional costs. You can study and complete the course at your own pace. Study for the Personal Safety Plan for Lone Workers course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Personal Safety Plan for Lone Workers is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Personal Safety Plan for Lone Workers and explore the key topics such as: Personal Safety Plan for Lone Workers Module 01: Basics of Lone Working Module 02: Lone Worker's Safety Laws Module 03: Risk Assessment Module 04: Safe Working System for Lone Working Module 05: Conflict Avoidance and Resolution Module 06: Reporting and Recording Incidents Module 07: Physical and Mental Well-being Module 08: First Aid and Workplace Safety for Lone Workers Therefore, reinforce your knowledge and furnish your skills by enroling in our Personal Safety Plan for Lone Workers course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the Personal Safety Plan for Lone Workers course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Personal Safety Plan for Lone Workers Course the Right Option for You? This Personal Safety Plan for Lone Workers course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course. This Personal Safety Plan for Lone Workers course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. You should enrol in this course if you: Aspire to understand Personal Safety Plan for Lone Workers better. Already working on Personal Safety Plan for Lone Workers and am eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in related fields. Requirements Without any formal requirements, you can delightfully enrol in this Personal Safety Plan for Lone Workers course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Personal Safety Plan for Lone Workers course at your own pace. Career path The aim of this exclusive Personal Safety Plan for Lone Workers course is to help you toward your dream career. So, complete this Personal Safety Plan for Lone Workers course and enhance your skills to explore opportunities in relevant areas.

Personal Safety Plan for Lone Workers
Delivered Online On Demand3 hours
£12

Employee Noise Safety Training

By NextGen Learning

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Employee Noise Safety Training. This Employee Noise Safety Training is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Employee Noise Safety Training course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Employee Noise Safety Training course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Employee Noise Safety Training career, then enrol in our course today! What will make you stand out? On completion of this Employee Noise Safety Training online course, you will gain: After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The Employee Noise Safety Training course online test with immediate results Enroling in the Employee Noise Safety Training Course has no additional costs. You can study and complete the course at your own pace. Study for the Employee Noise Safety Training course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Employee Noise Safety Training is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Employee Noise Safety Training just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Employee Noise Safety Training and explore the key topics such as: Employee Noise Safety Training Module 01: The Concept of Noise and Hearing Protection Module 02: Identify, Assess and Control Noise at Workplace Module 03: Health Effects of Loud Noise Module 04: Safe Hearing Module 05: Noise Control Laws and Legislation Module 06: Hearing Conservation at Workplace Therefore, reinforce your knowledge and furnish your skills by enroling in our Employee Noise Safety Training course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Employee Noise Safety Training course. This course is open to everybody. You can access the Employee Noise Safety Training course materials from any location in the world and there are no requirements for enrolment. You should enrol in this course if you: Aspire to understand Employee Noise Safety Training better. Already working on Employee Noise Safety Training and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in Employee Noise Safety Training-related fields. Requirements Without any formal requirements, you can delightfully enrol in this Employee Noise Safety Training course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Employee Noise Safety Training course at your own pace. Career path The aim of this exclusive Employee Noise Safety Training course is to help you toward your dream career. So, complete this Employee Noise Safety Training course and enhance your skills to explore opportunities in relevant areas.

Employee Noise Safety Training
Delivered Online On Demand4 hours
£12

Content & Social Media Executive

By Compliance Central

Are you looking to enhance your Content & Social Media Executive skills? If yes, then you have come to the right place. Our comprehensive course on Content & Social Media Executive will assist you in producing the best possible outcome by mastering the Content & Social Media Executive skills. The Content & Social Media Executive course is for those who want to be successful. In the Content & Social Media Executive course, you will learn the essential knowledge needed to become well versed in Content & Social Media Executive. Our Content & Social Media Executive course starts with the basics of Content & Social Media Executive and gradually progresses towards advanced topics. Therefore, each lesson of this Content & Social Media Executive course is intuitive and easy to understand. Why would you choose the Content & Social Media Executive course from Compliance Central: Lifetime access to Content & Social Media Executive course materials Full tutor support is available from Monday to Friday with the Content & Social Media Executive course Learn Content & Social Media Executive skills at your own pace from the comfort of your home Gain a complete understanding of Content & Social Media Executive course Accessible, informative Content & Social Media Executive learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Content & Social Media Executive bundle Study Content & Social Media Executive in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Content & Social Media Executive Course Improve your chance of gaining in demand skills and better earning potential by completing the Content & Social Media Executive Content & Social Media Executive Curriculum Breakdown of the Content & Social Media Executive Course Section 1: Introduction Unit 1: Introduction Section 2: Importance of Social Media Marketing for Business Unit 1: Why Social Media Marketing is Important for Every Business Unit 2: Social Media Terminology Section 3: Creating a Social Media Strategy Unit 1: How to Create an Internet Marketing System That Will Generate Sales Unit 2: How to Find Sources for Great Posts Unit 3: How to Create a Social Media Calendar Unit 4: Elements for the Perfect Posts Unit 5: How to Create Standard Social Media Messages Unit 6: How to Stay in Touch with Your Followers Unit 7: How to Evaluate Your Social Media Campaigns CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Content & Social Media Executive course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Content & Social Media Executive. It is also great for professionals who are already working in Content & Social Media Executive and want to get promoted at work. Requirements To enrol in this Content & Social Media Executive course, all you need is a basic understanding of the English Language and an internet connection. Career path The Content & Social Media Executive course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Content & Social Media Executive. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Content & Social Media Executive
Delivered Online On Demand2 hours
£12

Addressing Absenteeism and Tardiness

By Online Training Academy

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Addressing Absenteeism and Tardiness 2:10:34 1: Module 01: Introduction to Absenteeism and Tardiness 10:52 2: Module 02: Causes of Absenteeism and Tardiness 10:53 3: Module 03: Effects of Absenteeism and Tardiness on the Workplace 11:53 4: Module 04: Strategies for Managing Absenteeism and Tardiness 15:28 5: Module 05: Measurement and Evaluation of Absenteeism and Tardiness 11:51 6: Module 06: Legal and Ethical Considerations 14:47 7: Module 07: Proactive Strategies for Prevention 19:07 8: Module 08: Technology and Tools 20:33 9: Module 09: Building a Culture of Accountability and Well-being 14:10 10: CPD Certificate - Free 01:00 Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Addressing Absenteeism and Tardiness
Delivered Online On Demand2 hours 12 minutes
£12

Customer Support Training

By Online Training Academy

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Support Training
Delivered Online On Demand2 hours
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

Addressing Absenteeism and Tardiness

By Online Training Academy

Jump on a transformative journey to tackle workplace challenges head-on. Discover the intricacies of managing absenteeism and tardiness seamlessly. In a world where employee well-being is paramount, equip yourself with invaluable insights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Unveil the roots of absenteeism, decoding its impact on organizational dynamics. Explore innovative strategies to foster a culture of accountability and well-being. Navigate the legal landscape and ethical considerations surrounding absenteeism with confidence. From proactive prevention techniques to leveraging cutting-edge technology, master the tools of the trade. In this dynamic course, you'll not only understand the pulse of workplace attendance issues but also cultivate strategies that resonate with the ethos of the modern professional landscape. Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Identify root causes impacting workplace attendance. Analyse the effects of absenteeism and tardiness on organizational productivity. Formulate strategies to proactively manage attendance challenges in the workplace. Evaluate the legal and ethical dimensions related to absenteeism and tardiness. Implement technology-driven tools for effective attendance management. Foster a culture of accountability and employee well-being within your organization. CPD 10 CPD hours / points Accredited by CPD Quality Standards Addressing Absenteeism and Tardiness 2:10:34 1: Module 01: Introduction to Absenteeism and Tardiness 10:52 2: Module 02: Causes of Absenteeism and Tardiness 10:53 3: Module 03: Effects of Absenteeism and Tardiness on the Workplace 11:53 4: Module 04: Strategies for Managing Absenteeism and Tardiness 15:28 5: Module 05: Measurement and Evaluation of Absenteeism and Tardiness 11:51 6: Module 06: Legal and Ethical Considerations 14:47 7: Module 07: Proactive Strategies for Prevention 19:07 8: Module 08: Technology and Tools 20:33 9: Module 09: Building a Culture of Accountability and Well-being 14:10 10: CPD Certificate - Free 01:00 Who is this course for? HR Professionals seeking advanced workforce management skills. Managers aiming to enhance team productivity and well-being. Small business owners navigating attendance challenges. Legal professionals handling workplace-related issues. Tech enthusiasts interested in leveraging tools for attendance management. Career path HR Manager Workplace Well-being Consultant Employment Law Advisor Organizational Development Specialist Attendance Technology Analyst Small Business Owner/Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Addressing Absenteeism and Tardiness
Delivered Online On Demand2 hours 12 minutes
£12