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Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication 3 - Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place 4 - Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed 5 - Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures 6 - Speaking Like a STAR S = Situation T = Task A = Action R = Result Summary 7 - Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others 8 - Asking Good Questions Open Questions Closed Questions Probing Questions 9 - Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies 10 - Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips 11 - Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career! Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Personal Finance. Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Key Points You'll Learn: Customer service to create Super-fans who will buy more and recommend your business to their friends. Create a customer experience that delights clients and makes them feel like they're getting a great product. Earn more money from repeat customers and referrals. Turn even angry clients into loyal, long-term clients with amazing customer service. Engage your customers better. Give customers an experience that makes them love your service. So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Customer Service training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Curriculum Summary: Importance of Customer Service Customer Service Assistant Providing 'Concierge' Level Of Service The 5 Tenets Of Total Quality Management How To Boost Customer service Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money - Through Customer Retention Dealing With Difficult Customers Method of Assessment MCQ Based Passing Marks 60% Instant Assessment and Feedback Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Customer Service. Customer Service Trainer: £25,000 to £40,000 per year Customer Experience Specialist: £22,000 to £38,000 per year Training and Development Coordinator: £22,000 to £35,000 per year Customer Success Manager: £28,000 to £45,000 per year Call Center Training Supervisor: £28,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 3 Certificate in Assessing Vocational Achievement (RQF) Are you a trainer, assessor, or instructor looking to enhance your skills and boost your career in vocational education and training? The Level 3 Certificate in Assessing Vocational Achievement (RQF) is the perfect course for you. This certification provides in-depth knowledge and practical skills in assessing vocational achievements, allowing you to evaluate and assess the performance of individuals in various work settings. Imagine being able to assess the skills and abilities of individuals and helping them to progress in their careers. With the Level 3 Certificate in Assessing Vocational Achievement (RQF), you will have the confidence and competence to make informed decisions and guide individuals towards success. Take the first step towards achieving your career goals and enrol in the Level 3 Certificate in Assessing Vocational Achievement (RQF) today. With flexible study options, you can balance your learning with your other commitments and achieve your certification at your own pace The Level 3 Certificate in Assessing Vocational Achievement (RQF) qualification resources are developed by professionals and contain well-versed and up-to-date information on becoming a successful assessor. It is highly organised and carefully arranged, which carries essential vocational assessment knowledge such as assessing principles, strategies, responsibilities, etc. Explore a smooth learning experience under this course and enjoy a variety of the exam evaluation process of your work. Why this Level 3 Certificate in Assessing Vocational Achievement (RQF) Course is Perfect for You? Choose Your Career: Join today and make a life-changing decision. Get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 3 Certificate in Assessing Vocational Achievement course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards which adds value to your educational profile. 20 Additional Courses: With a single payment, you will get access to Level 5 Diploma in Education & Training (DET - Previously known as DTLLS) along with 5 CPD courses Cost Efficient: In most cases, British qualification starts from £2000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 days Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. Benefits you will gain of Level 3 Certificate in Assessing Vocational Achievement (RQF) Training: Buy One 1 Get 20 Premium Courses for FREE Top-notch e-learning materials. Recognised Accredited Qualification. Unlimited access from any corner of the world. Accredited Certification. An innovative, easy-to-use learning platform. Step-by-step guidelines. 24/7 Professional student support. Enrol today in this Level 3 Certificate in Assessing Vocational Achievement and fulfil your student-life dream of assessing students! Level 3 Certificate in Assessing Vocational Achievement ****Qualification Curriculum**** **Level 3 Certificate in Assessing Vocational Achievement (RQF)** In the Level 3 Certificate in Assessing Vocational Achievement (RQF), there are 3 compulsory modules. These are: Understanding the Principles and Practices of Assessment Assessing Occupational Competence in the Work Environment Assessing Vocational Skills, Knowledge and Understanding. Learners must achieve all 3 mandatory units to achieve a total credit of 15 From this Qualification, you will: Understand the principles and requirements of assessment. Learn more about different types of assessment methods, manage information, make assessment decisions and assure quality. Maintain legal and good practise requirements when assessing occupational competence. Plan the assessment of occupational competence. Be able to prepare and carry out assessments of vocational skills, knowledge and understanding. Qualification Purpose of Level 3 Certificate in Assessing Vocational Achievement This comprehensive Level 3 Certificate in Assessing Vocational Achievement (RQF) course is designed to help students master the knowledge and skills they'll need to effectively assess occupational competence in the workplace and outside the workplace. Total Qualifications Time of Level 3 Certificate in Assessing Vocational Achievement Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this Level 3 Certificate in Assessing Vocational Achievement qualification is 234 hours. Guided Learning Hours These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 84. Method of Assessment The Level 3 Certificate in Assessing Vocational Achievement (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Progression of Level 3 Certificate in Assessing Vocational Achievement Learners wishing to progress from this qualification can undertake the following qualifications: Focus Awards Level 3 Award in Assessing Competence in the Work Environment Focus Awards Level 4 in Understanding the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 in the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices Who is this course for? Level 3 Certificate in Assessing Vocational Achievement The Level 3 Certificate in Assessing Vocational Achievement (RQF) course is for individuals wanting to serve as fully qualified assessors in the educational sector. Individuals who wish to achieve a sought-after assessing certificate will benefit from its excellent training. Requirements Level 3 Certificate in Assessing Vocational Achievement There are no specific entry requirements for this Level 3 Certificate in Assessing Vocational Achievement qualification. This qualification is accredited for learners who are at least 19 years old or above. Career path Level 3 Certificate in Assessing Vocational Achievement After receiving the Level 3 Certificate in Assessing Vocational Achievement (RQF) certification, you would be eligible to function as a competent professional as: Assessor Professional Trainer Coach Professional Verifier

Boost Your Career By Enrolling In This Dementia Awareness Training Bundle To Overcome Your Challenges! 9 in-1 Dementia Awareness TrainingBundle Are you ready to learn how to help your loved ones and clients with dementia? If you're asking yourself if it's possible to make a difference in the lives of someone who is suffering from dementia or Alzheimer's, the answer is YES. You can take steps toward helping your loved ones become more independent and able to live happy lives again. The training you'll get from this Dementia Awareness Training course will help you to: Identify the signs of dementia Understand what to do when they have dementia Help your loved one and patients live as independently as possible This Dementia Awareness Training Bundle Contains 9 of Our Premium Courses for One Discounted Price: Course 01: Principles of Dementia Care Course 02: Diploma In Mental Health Awareness - Level 3 Course 03: Educational Psychology & Development Course Course 04: End-of-Life Care and Planning Course 05: Anti-Social Behaviour Course Course 06: Understanding Autism Level 3 Course 07: Counselling and Psychotherapy Course Course 08: Social Media in Healthcare Course 09: Understanding Specific Learning Difficulties Approximately 47.5 million people are currently living with dementia all over the world. So, if you want to help them, enrol in this Dementia Awareness Training course. Learning Outcome of this Dementia Awareness Training course After completing the course, you will be able to Understand what dementia is How to act with and treat people with dementia Discover Law, ethics, and safeguard regarding dementia Find out ways for awareness and prevention of dementia. Learn the strategies for caring for dementia patients and costs. Discover different drugs for dementia patients Learn how to live with dementia and how to comfort people living with dementia All the courses under this Dementia bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Dementia Awareness Training bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Dementia bundle, you can achieve your dreams and train for your ideal career. This Dementia Awareness Training bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 9 premium courses' bundle Earn a certificate accredited by Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! Course 01: Principles of Dementia Care Module 01: Introduction Module 02: Status Module 03: Attitudes Toward Dementia Module 04: Awareness and Prevention of Dementia Module 05: Law, Ethics, and Safeguards Regarding Dementia Module 06: Strategies for Caring Module 07: The Cost Module 08: Drug Module 09: Living with Dementia Assessment Process Once you have completed all the modules in the Dementia Awareness Training Bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who is Caring for someone who has Alzheimer's disease A family member or friend of a person who has Dementia or Alzheimer's disease Anyone who wants to learn about dementia General public Aspiring Health Care Worker Requirements You will not need any prior background or expertise. Career path This Dementia Awareness Training will provide you with the theoretical knowledge needed to pursue various opportunities, such as; Caregiver Neurologist Psychiatrist Social Worker These professionals typically make between £30k to £75k per annum in the United Kingdom.

This qualification is intended for those who maintain the quality of assessment from within an organisation or assessment centre. Learners undertaking this qualification will be able to understand the principles and practices of internally assuring the quality of assessment and internally assure the quality of assessment. Learners will achieve 12 credits across 2 units: Understanding the principles and practices of internally assuring the quality of assessment Internally assure the quality of assessment

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Course Overview Learn all the essential skills to become an expert in Time Management. From this comprehensive Time Management Training course, you will be able to understand the principles of Time Management. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Time Management Training is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Know how to apply powerful OATS principles to gain control of working days. Balance the extremes of personality to find productivity, success, and happiness. Learn to schedule activities for maximum productivity. Understand how to set goals. Know your priorities and more. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Time Management Training course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Time Management Training course, learn the vital abilities and knowledge you require to succeed in your life. Section 01: Start Here and Learn the Basics Why You Need this Course 00:03:00 Five Attitudes to Time and the secret to fulfilment 00:09:00 How to Make Dull Activities Interesting 00:09:00 Why You Cannot Manage Time 00:05:00 The OATS Principle 00:10:00 Section 02: Outcomes: Setting Great Goals and Knowing What is Important Why Goal-setting Works 00:06:00 Set the SMARTEST Goals 00:11:00 Is it Important or is it just Urgent? 00:07:00 Section 03: Activities: Being Able to Get Things Done Avoid the 'To Do Tyranny' 00:06:00 The OATS Principle and the Powerhouse Loop 00:03:00 To Don't 00:06:00 How to Remember what's Outstanding 00:02:00 How to Clear a Backlog 00:07:00 Four Questions to Guide your Response to a Task 00:05:00 Section 04: Time Management Solutions to Common Challenges What are Overload and Overwhelm? @@ 00:04:00 How to Deal with a Feeling of Overwhelm 00:07:00 Are you an Elephant or an Octopus? 00:04:00 Multi-tasking, and how to do it well 00:08:00 How to Delegate Effectively 00:12:00 Section 05: Timing and Scheduling: How to Structure Your Day for Productivity How to get Really Good at Estimating 00:07:00 How to Schedule your Day 00:05:00 When to Schedule Activities into your Day 00:07:00 Section 06: Conclusions: What to Do When All Else Fails The Ultimate Time Management Tool: How to Say NO 00:05:00 How would you like $86,400? 00:03:00 A Final Thought 00:02:00 Assignment Assignment - Time Management Training 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Register on the Cardiopulmonary Resuscitation (CPR) Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Cardiopulmonary Resuscitation (CPR) Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Cardiopulmonary Resuscitation (CPR) Training Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Cardiopulmonary Resuscitation (CPR) Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content CPR (Cardiopulmonary Resuscitation) Training Introduction to CPR 00:04:00 Procedure for CPR 00:04:00 Additional Reading Materials Additional Reading Materials - Cardiopulmonary Resuscitation (CPR) Training 06:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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