3036 Courses delivered Online

Join our Senior Project Manager - Construction course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Senior Project Manager - Construction course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Senior Project Manager - Construction course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Senior Project Manager - Construction. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Senior Project Manager - Construction course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Senior Project Manager - Construction is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Senior Project Manager - Construction course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Senior Project Manager - Construction Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction To Project Management 00:23:00 Module 02: Project Life Cycle 00:29:00 Module 03: Effective Planning & Scheduling 00:47:00 Module 04: Managing Resources 00:18:00 Module 05: Procurement & Purchasing Management 00:23:00 Module 06: Introduction To Construction Management 00:15:00 Module 07: Site Management 00:18:00 Module 08: Construction Materials Management 00:18:00 Module 09: Vendor Analysis In Construction Management 00:24:00 Module 10: Supply Chain Management 00:21:00 Module 11: Communications, Information And Documentation Of Construction 00:21:00 Module 12: Elements And Factors Influencing Cost Estimation 00:16:00 Module 13: Cost Management 00:16:00 Module 14: Cost Estimation In Construction Industry 00:19:00 Module 15: Human Resource Management 00:22:00 Module 16: Performance Management 00:18:00 Module 17: Talent Management 00:18:00 Module 18: Conflict Management 00:14:00 Module 19: Communication Skills 00:25:00 Module 20: Time Management 00:40:00 Module 21: Quality Management 00:22:00 Module 22: Risk Management 00:24:00 Module 23: Health And Safety At Work And The Laws 00:28:00 Module 24: General Site Issues 00:16:00

Overview By enroling in Principles of Infection Prevention and Control, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Principles of Infection Prevention and Control course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Principles of Infection Prevention and Control course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Principles of Infection Prevention and Control Program. So enrol in our Principles of Infection Prevention and Control course right away if you're keen to envision yourself in a rewarding career. Description Enroling in this Principles of Infection Prevention and Control course can improve your Principles of Infection Prevention and Control perspective, regardless of your skill levels in the Principles of Infection Prevention and Control topics you want to master. If you're already a Principles of Infection Prevention and Control expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Principles of Infection Prevention and Control insights that will help you make the most of your time. This Principles of Infection Prevention and Control course will act as a guide for you if you've ever wished to excel at Principles of Infection Prevention and Control. Why Choose Us? After successfully completing the Principles of Infection Prevention and Control Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Principles of Infection Prevention and Control learning materials. Online test with immediate results Enroling in the course has no additional cost. You can study and complete the Principles of Infection Prevention and Control course at your own pace. Study for the Principles of Infection Prevention and Control course using any internet-connected device, such as a computer, tablet, or mobile device. Who Is This Course For? This Principles of Infection Prevention and Control course is a great place to start if you're looking to start a new career in Principles of Infection Prevention and Control field. This training is for anyone interested in gaining in-demand Principles of Infection Prevention and Control proficiency to help launch a career or their business aptitude.  Requirements The Principles of Infection Prevention and Control course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Principles of Infection Prevention and Control, without any fuss. Career Path This Principles of Infection Prevention and Control training will assist you develop your Principles of Infection Prevention and Control ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Principles of Infection Prevention and Control professional story and personalise your path to a new career. Furthermore, developing this Principles of Infection Prevention and Control skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Module 01: Introduction to Infection and Infection Control Introduction to Infection and Infection Control 00:17:00 Module 02: Legislation and Policies Legislation and Policies 00:18:00 Module 03: Infection Risk & Management Infection Risk & Management 00:16:00 Module 04: Personal Protective Equipment (PPE) Personal Protective Equipment (PPE) 00:20:00 Module 05: PPE Practical Uses PPE Practical Uses 00:19:00 Module 06: Understanding person-to-person spread of disease Understanding person-to-person spread of disease 00:20:00

In the dynamic landscape of project management, a multitude of exciting opportunities await driven individuals seeking to carve out a successful career path. This comprehensive course, "Project Management & PMI: Project Manager," is an invaluable stepping stone towards unlocking these opportunities. With modules spanning from "Introduction to Project Management" to "Risk Management," participants gain a holistic understanding of the multifaceted aspects of this industry. By immersing yourself in modules focused on "Project management," you'll cultivate a versatile skill set that can be applied to industries ranging from technology to construction, finance to healthcare. This course imparts theoretical knowledge and equips you with practical insights, empowering you to steer projects towards success. Learning Outcomes: By completing the "Project Management & PMI: Project Manager" course, you will: Gain a strong grasp of project management principles and practices. Develop strategic planning skills for efficient project execution. Enhance communication and collaboration abilities. Acquire conflict resolution and managing change expertise. Master risk identification and mitigation within projects. This comprehensive Project Management & PMI: Project Manager program is meticulously crafted to equip you with the essential skills and knowledge needed to excel in the dynamic field of project management. From mastering the fundamental principles outlined in PMBOK and PMI (Project Management Institute) to honing expertise in quality assurance, communication, time, and risk managing, you'll be empowered to navigate the intricacies of project lifecycles confidently. Delve into various modules, each meticulously designed to cultivate your proficiency in project planning, managing resources, conflict resolution, and more. With a strong emphasis on "Project management" principles woven throughout, this project management course ensures you'll emerge not only as a proficient project manager but also as a valuable asset to any organisation seeking effective leadership and successful project execution. Embrace this opportunity to acquire the skills that will propel your career forward in the exciting realm of project management. "Project Management & PMI: Project Manager" is not merely a course; it is an invitation to seize opportunities in the dynamic realm of project management. Embrace these prospects, empower your career, and become a leader who can navigate and thrive in the ever-evolving landscape of project management. CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99 Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Advanced Diploma in Project Management at QLS Level 7'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £129 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 180 CPD hours / points Accredited by CPD Quality Standards Module 01: Project Management 13:32 1: Introduction to Project Management Preview 13:32 Module 02: PMBOK and PMI Overview 07:34 2: PMBOK and PMI Preview 07:34 Module 03: Global Project Management Perspectives 23:13 3: Global Project Management 23:13 Module 04: Project Life Cycle Phases 16:33 4: Project Life Cycle 16:33 Module 05: Time Management Techniques 24:53 5: Time Management 24:53 Module 06: Ensuring Quality in Projects 13:02 6: Quality Management 13:02 Module 07: Efficient Planning and Scheduling Approaches 33:19 7: Effective Planning & Scheduling 33:19 Module 08: Managing Human Resources in Projects 14:24 8: Human Resource Management 14:24 Module 09: Performance Management 11:54 9: Performance Management 11:54 Module 10: Talent Administration 10:03 10: Talent Management 10:03 Module 11: Arranging Meetings and Conferences 17:24 11: Organising Meeting and Conferences 17:24 Module 12: Resource Management Strategies 10:52 12: Managing Resources 10:52 Module 13: Managing Change 15:18 13: Change Management 15:18 Module 14: Business Resilience and Dealing with Crisis 09:45 14: Business Resilience and Crisis Management 09:45 Module 15: Handling and Resolving Conflicts 07:46 15: Conflict Management 07:46 Module 16: Managing Stress 09:08 16: Stress Management 09:08 Module 17: Communication Abilities 16:20 17: Communication Skills 16:20 Module 18: Procurement & Purchasing Oversight 12:54 18: Procurement & Purchasing Management 12:54 Module 19: Mitigating Project Risks 12:08 19: Risk Management 12:08 Order Your CPD Quality Standard Certificate (Optional) 01:00 20: Order Your CPD Quality Standard Certificate (Optional) 01:00 PDF Order Your QLS Endorsed Certificate (Optional) 01:00 21: QLS Endorsed Certificate (Optional) 01:00 PDF Who is this course for? This Project Management & PMI: Project Manager course is ideal for: Individuals seeking a theoretical understanding of project management. Professionals who aim to advance their careers by mastering project management. Team leaders looking to enhance their project coordination skills. Aspiring project managers seeking to gain a comprehensive foundation in the field. Professionals enhancing leadership skills. Individuals learning PMBOK and PMI principles After completing this course, you can later enrol in the following: PMI Certified Associate in Project Management (CAPM) PMI Risk Management Professional (PMI-RMP) APM Project Management Qualification (PMQ) Level 6 Certificate in Project Management Level 7 Diploma - Project Management Requirements Without any formal requirements, anyone can enrol in this Project Management & PMI: Project Manager course. Career path Our Project Management & PMI: Project Manager course will prepare you for a range of careers, including: Junior Project Manager: £25K - £35K/year. Project Manager: £35K - £55K/year. Senior Project Manager: £55K - £70K/year. Programme Manager: £70K - £85K/year. Project Portfolio Manager: £85K - £100K/year. Head of Project Management Office: £100k - £120K/year.

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

If you've ever considered working as a Risk Analyst but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Risk Analyst course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. The Risk Analyst course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Risk Analyst. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Risk Analyst course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Risk Management Module 02: Risk and Types of Risk Module 03: Risk Management Process Module 04: Organisational Security Management Module 05: Security Risk Analysis and Risk Reduction Module 06: Physical and Information Security Protection Module 07: Cyber Security and Fraud Prevention Module 08: Security Investigations and Threat Awareness Module 09: Laws and Regulations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Risk Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Risk Analyst training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Security Risk and Fraud Prevention course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactivecourse with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Security Risk and Fraud Prevention training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. The curriculum outline of our course is as follows: Module 01: Introduction to Risk Management Module 02: Risk and Types of Risk Module 03: Risk Management Process Module 04: Organisational Security Management Module 05: Security Risk Analysis and Risk Reduction Module 06: Physical and Information Security Protection Module 07: Cyber Security and Fraud Prevention Module 08: Security Investigations and Threat Awareness Module 09: Laws and Regulations Accreditation All of our coursesare fully accredited, including this course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this course. Requirements No prior degree or experience is required to enroll in this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Health, Safety & Environment - HSE Risk Assessment HSE Risk Assessment course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction Module 02: Risk Assessment at Workplace Module 03: Risk Management Process Module 04: Benefits of Risk Management Module 05: Health & Safety Common Risks Module 06: Work Equipment Hazards and Risk Control Module 07: Electrical Risk Assessment Module 08: Reducing and Controlling Electrical Risks Module 09: COSHH Risk Assessments Module 10: Control Measures and Monitoring COSHH Risk Module 11: Risk Factors of Asbestos Module 12: Surveys of Asbestos Module 13: Manual Handling Module 14: Controlling and Reducing the Risks of Manual Handling Module 15: Working at Height Risk Prevention Accreditation All of our courses, including this HSE Risk Assessment course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HSE Risk Assessment course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Discover the keys to safe and responsible golf cart operation with our Golf Cart Safety Guidelines course. Whether you're a golf course employee or a golf enthusiast, this course will equip you with the essential knowledge and skills to navigate golf carts with confidence. From basic operation to emergency procedures, you'll learn how to ensure the safety of passengers and pedestrians while enjoying the golfing experience. Join us in promoting a culture of responsible golf cart use, enhancing the game, and safeguarding all those on the course. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Golf Cart Safety Module 02 : Golf Cart Operation Basics Module 03 : Passenger Safety and Communication Module 04 : Golf Cart Etiquette and Risk Management Module 05 : Maintenance and Pre-Use Inspections Module 06 : Emergency Procedures and First Aid Learning Outcomes: Master the fundamentals of golf cart safety and operation. Understand the principles of passenger safety and effective communication. Implement golf cart etiquette and risk management strategies. Perform maintenance and pre-use inspections to ensure cart safety. Be prepared to handle emergency situations and administer basic first aid. Promote responsible and safe golf cart usage within your community. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Golf course employees Golf enthusiasts and players Golf course managers and supervisors Safety officers at golf courses Event organizers involving golf cart use Anyone operating or interacting with golf carts Individuals looking to enhance their golf cart safety knowledge Those wanting to contribute to golf course safety and etiquette Career path Golf Course Maintenance Staff Golf Cart Fleet Manager Golf Event Coordinator Safety Officer at Golf Facilities Golf Course Operations Supervisor Golf Cart Sales Representative Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Lifeguard: Lifeguard Course Are you hoping to advance your career or simply enhance your lifeguarding skills? You might be able to do so by taking our special lifeguard training course. Become more knowledgeable in this excellent subject by our great Lifeguard training opportunity. The Introduction to Lifeguarding, Lifeguard Observation Skills, and Risk Management in Lifeguarding are the first section of this Lifeguard: Lifeguard training. From this Lifeguard training You will eventually learn how to respond to emergencies, deal with victims, and prevent injuries. Also, this Lifeguard: Lifeguard training will teach you first aid and water rescue techniques for effective lifeguarding. By the end of this Lifeguard: Lifeguard training, you will have learned professionalism and leadership, making you a qualified lifeguard. Special Offers of this Lifeguard: Lifeguard Course This Lifeguard: Lifeguard Course includes a FREE PDF Certificate. Lifetime access to this Lifeguard: Lifeguard Course Instant access to this Lifeguard: Lifeguard Course Get FREE Tutor Support from Monday to Friday in this Lifeguard: Lifeguard Course Courses are included in this Lifeguard: Lifeguard Course Course 01: Lifeguard Course Course 02: Ambulance Care Assistant Course 03: Emergency First Aid Course Course 04: Level 5 Health and Safety at Work Course 05: Sports First Aid Course [ Note: Free PDF certificate as soon as completing the Lifeguard: Lifeguard Course] Lifeguard: Lifeguard Course Industry Experts Designed this Lifeguard: Lifeguard course into 12 detailed modules. Detailed Course Curriculum of Lifeguard: Lifeguard Course Module 01: Introduction to Lifeguarding Module 02: Lifeguard Observation Skills Module 03: Risk Management in Lifeguarding Module 04: Emergency Response Module 05: Responsive Victim Module 06: Unresponsive Victim Module 07: Prevention of Injuries Module 08: Water Rescue Skills Module 09: First Aid Module 10: Respiratory Emergencies Module 11: Cardiac Emergencies Module 12: Professionalism and Leadership Assessment Method of Lifeguard Course After completing each module of the Lifeguard: Lifeguard Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Lifeguard Course After completing the MCQ/Assignment assessment for this Lifeguard: Lifeguard course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Lifeguard: Lifeguard Course Everyone is welcome to take this Lifeguard: Lifeguard Course Requirements Lifeguard: Lifeguard Course Students who intend to enrol in this Lifeguard: Lifeguard Course must meet the following requirements: Lifeguard: Good command of the English language Lifeguard: Must be vivacious and self-driven Lifeguard: Basic computer knowledge Lifeguard: A minimum of 16 years of age is required Career path Lifeguard: Lifeguard Course You must start your career or go on to the next step of your career after finishing this Lifeguard: Lifeguard Course Certificates Certificate of completion Digital certificate - Included