25528 Courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview To provide learners with the necessary knowledge and skills that are common in all Cisco Unified Communications Manager deployments and additionally, those that are required to fully implement a single site solution. Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks. Course Outline Course Overview Module 1 - Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals Module 2 - Network Infrastructure Security Module 3 - Cisco Unified Communications Manager and Endpoint Security Features Module 4 - Secure Cisco Unified Communications Integration and Features

Duration 5 Days 30 CPD hours This course is intended for This course is for network professionals who need to learn the techniques to implement, configure, monitor, and support Service Provider VPN solutions based on MPLS backbones. Network administrators Network engineers Network supervisors Network managers Network Operations Center (NOC) personnel Network designers Network architects Channel partners Overview After taking this course, you should be able to: Describe VPN concepts and operation in a Service Provider environment Implement Layer 3 MPLS VPN operations in a Service Provider environment Implement Layer 3 Inter-domain MPLS VPN services traversing multiple Service Providers Implement Layer 3 Multicast MPLS VPN operations in a Service Provider environment Troubleshoot typical issues in Layer 3 MPLS VPN environments Implement Layer 2 VPN operations in a Service Provider environment Troubleshoot Layer 2 VPN issues in a Service Provider network Implement MPLS VPN solutions for IPv6 environments Troubleshoot MPLS VPN solutions for IPv6 environments The Implementing Cisco Service Provider VPN Services (SPVI) 5-day course prepares you to manage end-customer Virtual Private Network (VPN) environments built over a common service provider Multiprotocol Label Switching (MPLS) backbone. You will complete hands-on labs to reinforce MPLS VPN fundamental concepts, benefits, and classification, MPLS components, MPLS control plane and data plane operations, MPLS VPN routing using Virtual Routing and Forwarding (VRF), Layer 2 and Layer 3 MPLS VPNs, IPv6 MPLS VPN implementations, IP Multicast VPNs, and shared services VPNs. The course also covers solutions for deploying MPLS VPN crossing multiple Service Provider domains that improve the use of network bandwidth.The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification.This course prepares you for the 300-515 Implementing Cisco© Service Provider VPN Services (SPVI) exam. By passing this exam, you earn the Cisco Certified Specialist - Service Provider VPN Services Implementation certification, and you satisfy the concentration exam requirement for the CCNP© Service Provider certification.This course will help you:Gain valuable skills in reinforcing MPLS VPN fundamental concepts, benefits, and classificationsLearn to configure optional paths for traffic to avoid network congestionPrepare to take the 300-515 SPVI exam Introducing VPN Services VPN Fundamentals MPLS VPN Control Plane Operation Troubleshooting MPLS VPN Underlay Troubleshoot Core Interior Gateway Protocol (IGP) Troubleshoot Border Gateway Protocol (BGP) Implementing Layer 3 MPLS VPNs Multiprotocol BGP (MP-BGP) Routing Requirements in MPLS VPNs Provider Edge to Customer Edge (PE-to-CE) Routing Requirements in Layer 3 MPLS VPNs Implementing Layer 3 Interdomain MPLS VPNs Inter-Autonomous System (AS) for Layer 3 MPLS VPNs Content Security and Control (CSC) for Layer 3 MPLS VPNs Implementing Layer 3 Multicast MPLS VPNs Multicast VPN (MVPN) Fundamentals Implement Intranet MVPN Troubleshooting Intra-AS Layer 3 VPNs Troubleshoot PE-CE Connectivity Troubleshoot PE-to-Route Reflecto Implementing Layer 2 VPNs Layer 2 Service Architecture and Carrier Ethernet Services Refresh on Traditional Ethernet LAN (E-LAN), E-Line, and E-Tree Solutions Troubleshooting Layer 2 VPNs Troubleshoot Common Issues for Traditional E-Line, E-LAN, and E-Tree Ethernet Solutions Troubleshoot Common Issues for Ethernet VPN (EVPN) Native, EVPN Virtual Private Wire Service (VPWS), and EVPN Integrated Routing and Bridging (IRB) Solutions Implementing Layer 3 IPv6 MPLS VPNs Classical Solutions for Deploying IPv6 over IPv4 Environments Using 6VPE to Deploy IPv6 Connectivity over MPLS Environment Troubleshooting Layer 3 IPv6 MPLS VPNs Troubleshooting PE-to-PE Connectivity Additional course details: Nexus Humans Cisco Implementing Cisco Service Provider VPN Services 1.0 (SPVI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Service Provider VPN Services 1.0 (SPVI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Technical decision makers Network architects Overview After taking this course, you should be able to: Discover and describe the Cisco Multilayer Director Switch (MDS) platform of multilayer switches and directors. Provisioning Cisco MDS Switches Describe key product features of the MDS platform Describe and implement automation an Cisco MDS Switches Configure and implement the Cisco MDS switches and platform features Resolve issues and troubleshoot FC domains, zones and zone merges, and switch boot and firmware upgrades This course shows you how to implement, manage, and troubleshoot Cisco© MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as virtual storage area networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers. This course prepares you for Cisco CCNP Data Center and Cisco Certified Specialist - Data Center SAN Implementation certifications. Describing Cisco MDS Platform Cisco MDS 9700/9300/9200/9100 Hardware Cisco NX-OS Cisco DCNM Fibre Channel Architecture FCoE Architecture Provisioning Cisco MDS Switches Power-On Auto-Provisioning Cisco DCNM Using Cisco DCNM 11.x RBAC and Authentication, Authorization, and Accounting (AAA) Building the Fibre Channel Fabric with Cisco MDS Switches Virtual SANs Port Channels and VSAN Trunking Zoning and Smart Zoning Device Aliases Inter-VSAN Routing Fibre Channel Fabric Security Building SAN Extensions Inter-VSAN Routing Slow Drain Analysis SAN Analytics and Telemetry Streaming Cisco Secure Boot NPV and NPIV Automating Cisco MDS Fabric Cisco MDS NX_APIPython API Ansible Monitoring and Reporting Cisco MDS Features Cisco DCNM SAN Reports and Alarms SAN Analytics and SAN Telemetry Streaming Troubleshooting Common Cisco MDS Issues Troubleshooting Fibre Channel Domains, Zones and Zone Merges Boot and Upgrade Issues

Duration 5 Days 30 CPD hours This course is intended for ECSS is designed for anyone who wants to enhance their skills and make a career in information security, network security, and computer forensics fields. It can be IT Specialists, Network Administrators, or System Administrators. Overview Upon successful completion of this course, students will learn: Key issues plaguing the information security, network security, and computer forensics. Fundamentals of networks and various components of the OSI and TCP/IP model. Various network security protocols. Various types of information security threats and attacks, and their countermeasures. Social engineering techniques, identify theft, and social engineering countermeasures. Different stages of the hacking cycle Identification, authentication, and authorization concepts Different types of cryptography ciphers, Public Key Infrastructure (PKI), cryptography attacks, and cryptanalysis tools. Fundamentals of firewall, techniques for bypassing firewall, and firewall technologies such as Bastion Host, DMZ, Proxy Servers, Network Address Translation, Virtual Private Network, and Honeypot. Fundamentals of IDS and IDS evasion techniques. Data backup techniques and VPN security. Wireless Encryption, wireless threats, wireless hacking tools, and Wi-Fi security. Different types of web server and web application attacks, and countermeasures. Fundamentals of ethical hacking and pen testing. Incident handling and response process. Cyber-crime and computer forensics investigation methodology. Different types of digital evidence and digital evidence examination process. Different type of file systems and their comparison (based on limit and features). Gathering volatile and non-volatile information from Windows and network forensics analysis mechanism. Steganography and its techniques. Different types of log capturing, time synchronization, and log capturing tools. E-mails tracking and e-mail crimes investigation. Writing investigation report. This is an entry-level security program covering the fundamental concepts and giving a holistic overview of the key components of information security, computer forensics, and network security. Course Outline Information Security Fundamentals Networking Fundamentals Secure Network Protocols Information Security Threats and Attacks Social Engineering Hacking Cycle Identification, Authentication, and Authorization Cryptography Firewalls Intrusion Detection System Data Backup Virtual Private Network Wireless Network Security Web Security Ethical Hacking and Pen Testing Incident Response Computer Forensics Fundamentals Digital Evidence Understanding File Systems Windows Forensics Network Forensics and Investigating Network Traffic Steganography Analyzing Logs E-mail Crime and Computer Forensics Writing Investigative Report Additional course details: Nexus Humans EC-Council Certified Security Specialist (ECSS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Certified Security Specialist (ECSS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for the following roles: Network engineers Network security engineers Network architects Sales/presales engineers Overview After completing the course, you should be able to: Describe Cisco SD-WAN security functions and deployment options Understand how to deploy on-premises threat prevention Describe content filtering options Implement secure Direct Internet Access (DIA) Explain and implement service chaining Explore Secure Access Service Edge (SASE) and identify use cases Describe Umbrella Secure Internet Gateway (SIG) and deployment options Implement Cisco Umbrella SIG and DNS policies Explore and implement Cloud Access Security Broker (CASB) and identify use cases (including Microsoft 365) Discover how to use Cisco ThousandEyes to monitor cloud services Configure Cisco ThousandEyes to monitor Microsoft 365 applications Examine how to protect and optimize access to the software as a service (SaaS) application with Cisco SD-WAN Cloud OnRamp Discover and deploy Cloud OnRamp for multi-cloud, including interconnect and collocation use cases Examine Cisco SD-WAN monitoring capabilities and features with vManage and vAnalytics. The Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) v1.1 course is an advanced training course focused on Cisco SD-WAN security and cloud services. Through a series of labs and lectures you will learn about on-box security services, including application aware enterprise firewall, intrusion prevention, URL filtering, malware protection, and TLS or SSL decryption. You will also learn about cloud integration with multiple cloud services providers and multiple use-cases. Additionally, the lab will allow you to configure and deploy local security services and cloud security services with the Cisco Umbrella Secure Internet Gateway (SIG), as well as integrate the Cisco SD-WAN fabric with a cloud service provider using the Cisco vManage automated workflows. Course Outline Introducing Cisco SD-WAN Security Deploying On-Premises Threat Prevention Examining Content Filtering Exploring Cisco SD-WAN Dedicated Security Options Examining Cisco SASE Exploring Cisco Umbrella SIG Securing Cloud Applications with Cisco Umbrella SIG Exploring Cisco SD-Wan ThousandEyes Optimizing SaaS Applications Connecting Cisco SD-WAN to Public Cloud Examining Cloud Interconnect Solutions Exploring Cisco Cloud OnRamp for Colocation Monitoring Cisco SD-WAN Cloud and Security Solutions

Duration 4 Days 24 CPD hours This course is intended for This course is designed for network and software engineers and hold job roles such as: Network administrator Network engineer Network manager System engineer Project manager Network designer Overview After taking this course, you should be able to: Describe mobile network architecture basics List enabling technologies for 5G and describe 5G key use cases Perform basic operations on a Cisco 5G NSA mobile packet core Describe the Cisco 5G Converged SDN Transport Architecture Describe Cisco NFVI and perform basic operations using Cisco ESC and Cisco Virtualized Infrastructure Manager (VIM) Describe Cisco service provider automation and orchestration solutions to deploy and manage 5G network functions Describe the Cisco Ultra Cloud Core architecture and deploy the Cisco SMI Explain the 5G ready distributed Telco DC with Cisco ACI solution Describe the Cisco 5G security architecture The Cisco Service Provider 5G Technologies Foundations (SPMBL100) v1.0 course introduces mobile network components, basic 5G concepts, and features of 5G technology including faster data speeds, higher device capacity, and improved user experience. You will examine the mobile packet core solutions, 5G transport architecture, and Cisco© automation and orchestration tools used in 5G networks. You will also learn about the Cisco 5G Non-standalone (NSA) and the Cisco Ultra Cloud Core 5G standalone (SA) platform solutions, the Cisco 5G converged Software-Defined Networking (SDN) transport architecture, and Cisco edge computing solutions. You will study the Cisco Network Function Virtualization (NFVI) architecture, Cisco Network Services Orchestrator (NSO), and Cisco Elastic Services Controller (ESC). You will learn how 5G is distributed with Telco Data Center (DC) with Cisco Application Centric Infrastructure (Cisco ACI©). And finally, Zero-Touch Provisioning (ZTP), Cisco Crosswork?, and the Cisco 5G security architecture will also be presented. Mobile Network Fundamentals 5G Key Use Cases Examining Mobile Network Components Enabling Technologies for 5G Introduction to 5G NR Characteristics Cloud Radio Access network (RAN) Cisco 5G NSA Solution 5G NSA Basics 5G NSA StarOS Configurations Cisco 5G Converged SDN Transport Architecture Cisco 5G Transport Ready Devices Application Awareness and Network Slicing with Segment Routing Cisco NFV Infrastructure, Cisco Virtualized Network Functions (VNFs), Cisco VIM, and Cisco ESC NFVI and SDN Architecture Overview Cisco VIM Pod Configurations Cisco Service Provider Automation and Orchestration Telemetry Basics ZTP Fundamentals Cisco Ultra Cloud Core Cisco Ultra Cloud Core Basics Kubernetes and Docker Fundamentals 5G Ready Distributed DC with Cisco ACI Cisco ACI in Telco Data Centers 5GC Deployment Mitigating Threats in 5G Introduction to 5G Cybersecurity Risks Mitigating 5G Cybersecurity Risks

Duration 5 Days 30 CPD hours This course is intended for This course is for professionals who need knowledge about implementing various Service Provider core technologies and advanced routing technologies. Network administrators System engineers Project managers Network designers Overview After taking this course, you should be able to: Describe the main characteristics of routing protocols that are used in Service provider environments Implement advanced features of multiarea Open Shortest Path First (OSPFv2) running in Service Provider networks Implement advanced features of multilevel Intermediate System to Intermediate System (ISIS) running in Service Provider networks Configure route redistribution Configure Border Gateway Protocol (BGP) in order to successfully connect the Service Provider network to the customer or upstream Service Provider Configure BGP scalability in Service Provider networks Implement BGP security options Implement advanced features in order to improve convergence in BGP networks Troubleshoot OSPF, ISIS, and BGP Implement and verify MPLS Implement and troubleshoot MPLS traffic engineering Implement and verify segment routing technology within an interior gateway protocol Describe how traffic engineering is used in segment routing networks Implement IPv6 tunneling mechanisms Describe and compare core multicast concepts Implement and verifying the PIM-SM protocol Implement enhanced Protocol-Independent Multicast - Sparse Mode (PIM-SM) features Implement Multicast Source Discovery Protocol (MSDP) in the interdomain environment Implement mechanisms for dynamic Rendezvous Point (RP) distribution The Implementing Cisco Service Provider Advanced Routing Solutions (SPRI) 5-day course teaches you theories and practices to integrate advanced routing technologies including routing protocols, multicast routing, policy language, Multiprotocol Label Switching (MPLS), and segment routing, expanding your knowledge and skills in service provider core networks. This course prepares you for the 300-510 Implementing Cisco© Service Provider Advanced Routing Solutions (SPRI) exam. The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification. This course will help you: Gain the high-demand skills to maintain and operate advanced technologies related to Service Provider core networks Increase your knowledge and skills for implementing Service Provider core advanced technologies though hands-on application and practical instruction Prepare to take the 300-510 SPRI exam Course Outline Implementing and Verifying Open Shortest Path First Multiarea Networks Implementing and Verifying Intermediate System to Intermediate System Multilevel Networks Introducing Routing Protocol Tools, Route Maps, and Routing Policy Language Implementing Route Redistribution Influencing Border Gateway Protocol Route Selection Scaling BGP in Service Provider Networks Securing BGP in Service Provider Networks Improving BGP Convergence and Implementing Advanced Operations Troubleshooting Routing Protocols Implementing and Verifying MPLS Implementing Cisco MPLS Traffic Engineering Implementing Segment Routing Describing Segment Routing Traffic Engineering (SR TE) Deploying IPv6 Tunneling Mechanisms Implementing IP Multicast Concepts and Technologies Implementing PIM-SM Protocol Implementing PIM-SM Enhancements Implementing Interdomain IP Multicast Implementing Distributed Rendezvous Point Solution in Multicast Network

Duration 3 Days 18 CPD hours This course is intended for This course is intended for Cisco Partner Sales Engineers and Field engineers supporting customers with 802.1x solutions. The primary audience for this course is Cisco Channel Partner SEs and FEs that are seeking to meet the education requirements to attain ATP authorization to sell Cisco ISE. The secondary audience for this course is security architects, design engineers, and others seeking hands-on experience with Cisco TrustSec 802.1X deployments with Cisco ISE Overview Upon completing this course, students will be able to meet these objectives:- Describe identity-based networking concepts and components - Define the components and processes of port-based authentication - Identify the 802.1X components and their interrelation at a high level - Identify requirements and options for non-supplicant devices - Position individual components of an 802.1X network and identify compatibilities Students will gain the foundational knowledge of IEEE 802.1X protocol; the skills that are needed to configure the Cisco Identity Services Engine (ISE) for 802.1X operation; hands-on experience configuring a network for 802.1X-based network services. Cisco TrustSec Surveying Cisco TrustSec Surveying Cisco TrustSec Architecture Components Port-Based Authentication Surveying the IEEE 802.1X Standard Surveying 802.1X and EAP Surveying 802.1X and EAP Configure Devices for 802.1X Operation Identifying 802.1X Components and Topologies Identifying 802.1X Components and Topologies Configuring Network Devices for 802.1X Configuring Supplicants for 802.1X Operation Configure Guest Access Configuring Cisco TrustSec for Non-Supplicant Devices Configuring Cisco WebAuth for Non-Supplicant Devices Design Cisco TrustSec Networks with Cisco ISE and 802.1X Identifying Component Compatibilities with 802.1X Reviewing 802.1X Design Considerations that Impact Implementation Reviewing Scalable 802.1X Architectures Additional course details: Nexus Humans Cisco Introduction to 802.1X Operations for Cisco Security Professionals v1.0 (8021X) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introduction to 802.1X Operations for Cisco Security Professionals v1.0 (8021X) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.