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In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. Course Category Parents and Carers Description In this practical and engaging workshop there is input on building an effective team around a child, problem solving as a team, improving communication and handling conflict. Communication with parents, problem solving and collaborating is explored. Empathy with parents who are ‘labelled’ is encouraged. A key aspect of this day is ‘reframing’ how we think about the most difficult, hard to work with parents who attract many labels. Participants soon discover that they are more similar than they realise to those labelled ‘others’. The day gives those present opportunities to reflect on their attitudes and practice in relation to parents who are different. Practical ideas for joint problem solving and active engagement are fully explored. Testimonials “Made me more aware of how to approach parents and carers” “It (the conference) couldn’t have been improved. All the speakers were good” “I’ll have a more positive approach to welcoming people” “It will encourage us as practitioners to listen and think a little more. Learning Objectives Increased confidence in working with parents Access to a wider range of practical and thoughtful strategies when collaborating with parents and carers Deeper understanding of core values surrounding inclusion of disabled children in collaboration with parents and carers Opportunity to reflect on professional attitudes and behaviour towards parents with a focus on labelling and stigmatisation New skills and processes to make joint work successful Who Is It For ? Early Years and School based Practitioners Children Centre Staff Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Social Workers Health Workers Course Content The course answers the questions: Why is this parent impossible to work with? Where do I begin to communicate with some parents? How can I collaborate with parents and carers to include high profile children or young people? Best delivered over the course of a full day we will cover: The importance of WELCOME Labelling and reframing: Setting the tone: Reframing language to describe parents Providing parents with insights about children’s behaviour using stories Circle of Courage as applied to parents Circles of Support The Intentional Building of Relationships Not doing it alone – The Importance of Teams in developing inclusive practice Problem solving: Circles of Adults/Solution Circles Community Guides If you liked this you may like: COMMUNITY CIRCLES

The relevant industry experts developed this Interview Skills - Achieve Own Job Goals course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Achieve Own Job Goals course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Achieve Own Job Goals course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Achieve Own Job Goalscourse, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Interview Skills - Achieve Own Job Goals Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Assessment Method After completing each module of the Interview Skills - Achieve Own Job Goals, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. **Interview Skills - Achieve Own Job Goals** Detailed Curriculum of Interview Skills - Achieve Own Job Goals [Bundle Course 1] Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skill Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation [Bundle Course 2] Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma [Bundle Course 3] Module 01: Difficult People and Their Difficult Behaviour Introduction Openly Hostile, Aggressive Behaviour Disguised Hostility: Passive-Aggressive Behaviour Passive Behaviour Module 02: Communicating With Difficult People Introduction Minimal Encouragers Reflective Listening Questions About Feelings Non-Verbal Communication Talking to Difficult People Module 03: Standing Up to Difficult People Introduction How to be Assertive Building the Confidence to be More Assertive Choosing How to Respond Module 04: A Quick Guide to the Seven Classically Difficult Types Hostile, Aggressive, Belligerent and Offensive Complainer, Grouches and the Sourpuss The Silent Unresponsive and the Quiet Ones The Super Agreeable: A Bit Like a Spaniel Puppy The Negativist The Know-All The Indecisive, The Ditherer, The Hesitant Module 05: Dealing with Bosses Who Drive You Barmy Introduction Mr Angry Never Let Them See You Sweat Module 06: Colleagues to Throttle Introduction Competition Crazy Rivals, Antagonists and Getting Personal It Is Always the Quiet Ones Module 07: Dealing With Impossible People Impossible People Critical, Impossible-to-Please Impossible People Persistently Negative Impossible People Drama Queens Self-Centred Impossible People Bullies How to Deal with Impossible People Module 08: The Temper Tantrum Type How to Spot a Temper Tantrum Type How Did Temper Tantrum Types Get That Way? How to Avoid Temper Tantrum Types Getting Temper Tantrum Types to Act Their Age Who is this course for? **Interview Skills - Achieve Own Job Goals** The Interview Skills - Achieve Own Job Goals is ideal for anyone who wants to learn how to apply for the job they want. Requirements **Interview Skills - Achieve Own Job Goals** There are no specific requirements for this Interview Skills - Achieve Own Job Goals Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required

In the realm of Leadership & Management, recent data underscores its paramount importance for organizational success. A study in 2023 revealed that companies with strong Leadership & Management practices see up to a 35% increase in productivity. This demonstrates a clear link between effective Leadership & Management skills and the overall performance of an organization. Within this context, our Leadership & Management, Train the Trainer & Motivation QLS Endorsed Diploma stands as a comprehensive resource for those aiming to elevate their Leadership & Management capabilities to new heights. This bundle is meticulously crafted to enrich your Leadership & Management journey, blending theoretical knowledge with insights into Motivation, Training, and Management. Whether you're aspiring to climb the career ladder or seeking to enhance your Leadership & Management proficiency, this package serves as an ideal stepping stone, offering a robust foundation in Leadership & Management principles alongside essential personal development and career growth strategies. QLS Endorsed Courses: Course 01: Award in Motivation Skills at QLS Level 2 Course 02: Diploma in Train the Trainer Bootcamp at QLS Level 4 Course 03: Diploma in Leadership & Management at QLS Level 5 CPD QS Accredited Courses: Course 04: Organizational Behaviour, HR and Leadership Course 05: Team Management Course 06: Delegation Skills Course 07: Office Administration Course 08: UK Employment Law Course 09: Equality, Diversity and Discrimination Course 10: Workplace Stress Management Course 11: Dealing With Difficult People Training Course Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. With industry-specific knowledge and essential career skills, you'll be well-equipped to make your mark in the Leadership & Management, Train the Trainer & Motivation QLS Endorsed Diploma . Learning Outcomes Master Leadership & Management Fundamentals: Gain an in-depth understanding of core Leadership & Management principles, enabling you to lead with confidence and efficiency. Enhance Motivational Skills: Learn strategies to motivate your team effectively, fostering a productive and positive work environment. Effective Training Techniques: Acquire the skills to design and deliver impactful training sessions, enhancing the capabilities of your team in Leadership & Management contexts. Develop Strategic Management Abilities: Understand the intricacies of strategic Leadership & Management to make informed decisions that drive organizational success. Career Advancement Strategies: Equip yourself with the tools for successful career planning, CV crafting, and job searching to accelerate your career growth. Improve Personal and Professional Communication: Enhance your public speaking, presentation, and networking skills to establish and maintain effective relationships in professional settings. This Leadership & Management bundle is designed to imbue learners with a comprehensive grasp of Leadership & Management principles, preparing them for advanced roles in various sectors. Through an exploration of motivational techniques and training methodologies, participants will learn how to inspire and educate their teams effectively, thereby enhancing organizational performance and culture. Leadership & Management is at the heart of this course, with a focus on building strong foundational knowledge and strategic management capabilities. The curriculum includes an in-depth look at team management, delegation, and office administration, underpinned by a thorough understanding of UK employment law, equality, diversity, and workplace stress management. Leadership & Management is not just about leading but also about managing resources, people, and processes efficiently, skills that are covered extensively in this course. Additionally, the bundle addresses personal development aspects such as dealing with difficult people, which is crucial for effective Leadership & Management. The theoretical approach ensures that learners grasp the concepts of Leadership & Management without the need for industry-specific examples, providing a universal foundation that applies across various fields. This makes the course not only about Leadership & Management but also about developing a versatile skill set that enhances personal growth and career advancement. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive package is designed for: Individuals aspiring to leadership roles who wish to deepen their understanding of Leadership & Management. Mid-level managers aiming to enhance their Leadership & Management skills for career progression. HR professionals seeking to broaden their knowledge in Leadership & Management, motivation, and training. Team leaders wishing to improve their motivational and delegation skills within the context of Leadership & Management. Professionals looking to transition into leadership roles and requiring a solid foundation in Leadership & Management. Recent graduates interested in pursuing a career in Leadership & Management, seeking to understand the theoretical underpinnings of effective leadership. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon course completion, you'll unlock opportunities in: Leadership & Management across sectors. Training Specialists enhancing skills within organizations. Team Leader roles prioritizing motivation and delegation. Strategic Management guiding organizational strategy. Personal Development Coaching in various domains. Entrepreneurial ventures, leveraging leadership for success. Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Grateful Leadership™ - Using the Power of Acknowledgment­® to Engage All Your People and Achieve Superior Results: On-Demand Effective leaders must find ways to enhance people's level of engagement, commitment, and support, especially during the difficult periods of time that all organizations may face. Grateful Leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic and heartfelt manner. Those leaders who model true acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization, making the power of acknowledgment transformational. What You Will Learn You'll learn how to: Understand and develop the capability to act upon the need for Grateful Leadership to create a culture of appreciation in the workplace Understand the potentially huge benefits of Grateful Leadership in the workplace Overcome the barriers to using acknowledgment Demonstrate the language and subtleties of authentic and heartfelt acknowledgement behavior Describe the Seven Principles of Acknowledgment for "High-Interest Benefits" in the context of participant's personal leadership style Describe how to coach teams, managers, and other corporate stakeholders in using Grateful Leadership to produce breakthrough results Getting Started Introductions Course goals and objectives Introspection on the practice of Grateful Leadership The Workforce Engagement Sustainability Challenge Employees who are engaged, not engaged, and actively disengaged The costs of non-engagement Meeting the workforce engagement challenge Acknowledgment, Engagement, and Leadership Acknowledgment and its benefits Recognition versus acknowledgment 'Challenging people' case study Blanchard, Covey, Keith (Servant Leadership): how acknowledgment fits into these leadership models Leadership and acknowledgment The 5 C's - Consciousness, Courage, Choice, Communication, Commitment Employing the Power of Acknowledgment Overcoming barriers to acknowledgment The Seven High-Interest Benefits Principles of Acknowledgment Exploring the acknowledgment process Applying the Principles of Acknowledgment within the Context of Your Personal Leadership Style Case study The ROI of Grateful Leadership Creating your Grateful Leadership Personal Action Plan™ Creating a Vision Statement for your organization that incorporates Grateful Leadership into your corporate culture The 360° Grateful Leadership Competency Assessment Summary What did we learn, and how can we implement this in our work environments?

Overview Do you want to improve your Public Speaking Skills and mesmerise the students or audience with your speaking skills? Then this Public Speaking Training Bundle is the perfect choice for you! This bundle is compiled with the best and carefully selected comprehensive courses that will give you the knowledge you need to make a big impact! The Public Speaking Training Bundle includes the following courses: Speaking Training for Teachers Public Speaking Training Negotiation Skills Training Persuasion and Influence Skills for Teachers Inspiring and Motivating Students Communicate and Work With People From Other Cultures Professional Workplace Communication Skills Diploma Managing Difficult Conversations Diploma Learning Outcomes After completing these courses, you will: Be able to deliver powerful speeches and presentations confidently Be a skilled communicator and negotiator Be able to communicate with people from different cultural backgrounds effectively Build essential communication skills required to thrive in the modern workplace Be able to handle difficult conversations easily. Who is this Course for? The Public Speaking Training Bundle is perfect for anyone looking to improve their public speaking skills, including teachers, professionals, and students. So whether you're new to public speaking or want to improve your existing skills, this course is perfect for you. Career Path This course provides essential skills required to excel in a range of professions, including: Teachers Public Speakers Negotiators Professional Communicators Assessment To successfully complete the course you must have to attend the MCQ assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Certification CPD Certification from The Teachers Training: Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. No curriculum found !

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Discover the power of persuasion and influence through our intensive course. Learn effective techniques and strategies to boost your professional success.

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes: Changing your mindset Unconscious bias Emotional Intelligence Planning (not scripting) Monologue vs dialogue Questioning skills Listening skills Solution- finding

Overview This comprehensive course on English for Job Interview will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This English for Job Interview comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this English for Job Interview. It is available to all students, of all academic backgrounds. Requirements Our English for Job Interview is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 47 lectures • 02:58:00 total length •How to Use this Course?: 00:06:00 •Better Fluency Habits - Best Learning Habits for a Better Performance: 00:09:00 •Strategies to Research Companies for Your Field: 00:13:00 •Starting Your Vocabulary and Pronunciation List: 00:09:00 •Question 1: Tell Me about Yourself: 00:06:00 •Job Interview Audio Samples Question 1: Tell Me about Yourself: 00:01:00 •Question 2: What are Your Key Strength?: 00:04:00 •Job Interview Audio Samples Question 2: What are Your Key Strengths?: 00:01:00 •Question 3: Why Should We Hire You?: 00:03:00 •Job Interview Audio Samples Question 3: Why Should We Hire You?: 00:01:00 •Question 4: What are Your Weaknesses or Weak Points?: 00:03:00 •Job Interview Audio Samples Question 4: What is Your Weak Point?: 00:01:00 •Question 5: Where Do You See Yourself in 5 Years?: 00:04:00 •Job Interview Audio Samples Question 5: Where Do You See Yourself in 5 Years?: 00:01:00 •Question 6: Why Do You Want this Job?: 00:05:00 •Job Interview Audio Samples Question 6: Why Do You Want this Job? ]: 00:01:00 •Question 7: Why Did You (or Why Do You Want to) Leave your Current Employer?: 00:04:00 •Job Interview Audio Samples Question 7: Why Did You (or Why Do You Want to) Leave Your Current Employer?: 00:01:00 •Question 8: When are You Available to Start?: 00:04:00 •Job Interview Audio Samples Question 8: When are You Available to Start?: 00:01:00 •Question 9: How Do You Deal with Pressure or Stress?: 00:04:00 •Job Interview Audio Samples Question 9: How Do You Deal with Pressure or Stress?: 00:01:00 •Question 10: How Did You Hear about the Position?: 00:02:00 •Job Interview Audio Samples Question 10: How Did You hear about the Position?: 00:01:00 •Question 11: What Do You Know about our Company?: 00:03:00 •Job Interview Audio Samples Question 11: What Do You Know about our Company?: 00:01:00 •Question 12: Do You Have Any Questions?: 00:03:00 •Job Interview Audio Samples Question 12: Do You Have Any Questions?: 00:01:00 •Question 13: What are Your Salary Expectations?: 00:04:00 •Job Interview Audio Samples Question 13: What are Your Salary Expectations?: 00:01:00 •Question 14: Describe Yourself in Three Words/ Describe Your Personality: 00:04:00 •Job Interview Audio Samples Question 14 : Describe Yourself in Three Words/ Describe Your Personality: 00:12:00 •Question 15: What Do You Like to Do in Your Free Time?: 00:03:00 •Job Interview Audio Samples Question 15: What Do You Like to Do in Your Free Time?: 00:01:00 •5 Kinds of STAR Question: 00:09:00 •How to Find STAR Interview Stories: 00:04:00 •How to Write Your STAR Answers: 00:05:00 •How to Combine Your Stories with the 5 Categories of Question: 00:03:00 •How to Answer Difficult Interview Questions and the STAR Interview Technique: 00:03:00 •Tell me about a time when you worked successfully as a Member of a Team?: 00:07:00 •Describe a Difficult Situation or Task that you had to Deal with?: 00:07:00 •Tell me about Your Biggest Achievement to Date: 00:06:00 •Tell me about a Time When you worked with a Difficult Team Member: 00:04:00 •Tell me about a Time When you had to make a Difficult Decision: 00:03:00 •STAR Sample Answers Video 1: 00:04:00 •STAR Sample Answers Video 2: 00:04:00 •Assignment - English for Job Interview: 00:00:00