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Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Technical professionals who are responsible for installation, deployment, and maintenance of the Cisco ONS 15454 MSTP network Network operations, planners, and designers Network operations engineers Overview Upon completing this course, the learner will be able to meet these overall objectives: Connect to a Cisco ONS 15454 MSTP chassis using Cisco Transport Controller (CTC) Identify Node configurations according to card population Provision DWDM circuits using the Cisco Transport Controller (CTC) Conduct performance monitoring, alarm verification, and fault isolation Provision M12 WSS in linear and M6 SMR nodes in ring topologies Configuration options for the any rate muxponder and crossponder Perform Raman amplifier initialization Isolate optical network issues In this course, you will learn the skills necessary to deploy a Cisco Network Convergence System (NCS) 2000 Series network. You will also learn how to perform node turnup. The course covers three shelf types, the Cisco ONS 15454 M12 Multiservice Transport Platform (MSTP), NCS 2006, and NCS 2002. You will learn how to deploy linear and ring dense-wavelength-division-multiplexing (DWDM) topologies. The course covers multiplexer-demultiplexer cards, Erbium-doped-fiber amplifier cards, Raman amplifiers, transponder cards, and the newest Cisco Any Rate muxponder cards and crossponder cards. These cards are used in terminal, amplifier, and reconfigurable optical add-drop multiplexer (ROADM) node configurations. You configure wavelength-selective switch (WSS) linear and single-module ROADM (SMR) rings. This Optical Technical Training Intermediate course covers 10-gigabit unprotected circuits and 10-gigabit protection using Y-cable, optical channel transport unit-2 (OTU-2), and protection switch module (PSM) cards. Learn more about this NCS 2000 training course below. Course Outline Lesson 1: CTC Operations Lesson 2: MSTP Topologies Lesson 3: Shelf and Card Installation Lesson 4: Fiber jumper installation Lesson 5: Linear Configurations Lesson 6: Node Turn-Up Lesson 7: Optical Channel Network Connection Circuits Lesson 8: Transponder and Optical Channel Client Connection Circuits Lesson 9: Multishelf Lesson 10: MSTP M6 SMR-Based Rings Lesson 11: 10-Gigabit Muxponder and Transponder Cards Lesson 12: 10-Gigabit with Y-Cable Protection Lesson 13: Alternative 10-GB Protection (PSM and OTU-2) Lesson 14: Any Rate Muxponder and Crossponder Lesson 15: Raman Amplifier Lesson 16: 40- and 100-Gigabit Transponder and Muxponder Lesson 17: Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network security engineers Network security architects ISE administrators Senior Security Operations Center (SOC) personnel responsible for Incidence Response Cisco integrators and partners Overview After taking this course, you should be able to: Describe the Cisco Identity Services Engine (ISE) Explain Cisco ISE deployment Describe Cisco ISE policy enforcement components Describe Cisco ISE policy configuration Troubleshoot Cisco ISE policy and third-party Network Access Device (NAD) support Configure guest access Configure hotspots and guest portals Describe the Cisco ISE profiler services Describe profiling best practices and reporting Configure a Cisco ISE BYOD solution Configure endpoint compliance Configure client posture services Configure Cisco ISE device administration Describe Cisco ISE TrustSec configurations The Implementing and Configuring Cisco Identity Services Engine (SISE) v4.0 course teaches you to deploy and use Cisco© Identity Services Engine (ISE) v3.x, an identity and access control policy platform that simplifies the delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on course provides you with the knowledge and skills to implement and apply Cisco ISE capabilities to support use cases for Zero Trust security posture. These use cases include tasks such as policy enforcement, profiling services, web authentication and guest access services, BYOD, endpoint compliance services, and Terminal Access Controller Access Control Server (TACACS+) device administration. Through hands-on practice via lab exercises, you will learn how to use Cisco ISE to gain visibility into what is happening in your network, streamline security policy management, and contribute to operational efficiency. This course helps you prepare to take the Implementing and Configuring Cisco Identity Services Engine (300-715 SISE) exam, which leads to CCNP© Security and the Cisco Certified Specialist - Security Identity Management Implementation certifications. This course also earns you 40 Continuing Education (CE) credits toward recertification Course Outline Introducing Cisco ISE Architecture Introducing Cisco ISE Deployment Introducing Cisco ISE Policy Enforcement Components Introducing Cisco ISE Policy Configuration Troubleshooting Cisco ISE Policy and Third-Party NAD Support Introducing Web Authentication and Guest Services Configuring Hotspots and Guest Portals Introducing the Cisco ISE Profiler Introducing Profiling Best Practices and Reporting Configuring Cisco ISE BYOD Introducing Cisco ISE Endpoint Compliance Services Configuring Client Posture Services and Compliance Working With Network Access Devices Exploring Cisco TrustSec Additional course details: Nexus Humans Cisco Implementing and Configuring Cisco Identity Services Engine v4.0 (SISE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing and Configuring Cisco Identity Services Engine v4.0 (SISE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is recommended for technical professionals who need to deploy and manage Endpoint Security within their security environment. Overview Explain how Endpoint Security works to enforce corporate security compliance for end users and their devices. Become familiar with the Check Point Endpoint Security Solution architecture and how it integrates with Check Point Network Security Management. Identify and describe key elements of the SmartEndpoint Management console. Discuss Endpoint Security Software Blade options and how they are managed from the SmartEndpoint Management console. Explain how to create and assign security policies for Endpoint clients using Endpoint Security. Understand deployment methods and server considerations for Endpoint Security Management installation. Identify the different ways to install and configure Endpoint clients. Recognize how to configure VPN connectivity to allow clients connecting outside of the network perimeter to securely access corporate resources. Understand how Endpoint Security authenticates and verifies clients connecting to the Endpoint Security Management Server. Describe additional server configurations that are available to help manage Endpoint clients. Recognize the different types of data security protections available to deploy on end user machines. Describe how Full Disk Encryption technology protects and recovers data accessed and stored on Endpoint computers. Understand how to secure removable media devices. Become familiar with the Remote Help tool and how it supports clients experiencing FDE and Media Encryption issues. Recognize the types of threats that target Endpoint computers. Describe Check Point SandBlast Agent and how to deploy it in the Endpoint Security environment. Explain how SandBlast Agent technology prevents malware from infiltrating Endpoint machines and corporate resources. Identify SmartEndpoint reporting tools used to monitor and respond quickly to security events. Understand how to troubleshoot and debug issues. The goal of this course is to provide a comprehensive understanding of Check Point Endpoint Security and how to deploy it within the corporate network environment. Course Topics Introduction to Endpoint Security Endpoint Security Management Deploying Endpoint Security Additional Endpoint Server Configurations Data Security Protection Advanced Threat Prevention Reporting and Troubleshooting LAB EXERCISES Installing the Endpoint Security Management Solution Deploying Endpoint Client Packages Deploying Endpoint Policy Servers Configuring High Availability for Endpoint Security Modifying Client Installations Working with Deployment Rules Working with SandBlast Agent Additional course details: Nexus Humans CCES Check Point Certified Endpoint Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCES Check Point Certified Endpoint Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2.75 Days 16.5 CPD hours This course is intended for Complete beginners who have never programmed before to experienced developers coming from another programming language. Overview You will learn how to leverage the power of Python to solve tasks. You will build games and programs that use Python libraries. You will be able to use Python for your own work problems or personal projects. You will create a portfolio of Python based projects you can share. Learn to use Python professionally, learning both Python 2 and Python 3! Create games with Python, like Tic Tac Toe and Blackjack! Learn advanced Python features, like the collections module and how to work with timestamps! Learn to use Object Oriented Programming with classes! Understand complex topics, like decorators. Understand how to use both the Jupyter Notebook and create .py files Get an understanding of how to create GUIs in the Jupyter Notebook system! Build a complete understanding of Python from the ground up! Our Introduction to Python course is designed to take complete beginners or experienced developers up to speed on Python?s capabilities, setting up students for success in using Python for their specific field of expertise. Whether you have never programmed before, already know basic syntax, or want to learn about the advanced features of Python, this course is for you! In this course we will teach you Python 3. Learn how to use Python for real-world tasks, such as working with PDF Files, sending emails, reading Excel files, scraping websites for information, working with image files, and much more! This course will teach you Python in a practical manner and provides a full coding screencast and a corresponding code notebook to review the concepts and exercises conducted in class. Please note, this course is able to be offered in either 3 full day sessions or 5 partial day sessions. See the schedule below. This course includes 6-months access to the full course content in on-demand format to support post-class reference and review. Command Line Basics Python System Setup Jupyter Notebooks Python Data Types Key Data Structures Logic and Control Flow Functions Debugging Modules Object Oriented Programming File I/O Testing Decorators Generators Automation of Tasks Web Scraping Graphical User Interfaces Additional course details: Nexus Humans Introduction to Python training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Python course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Cybersecurity Essentials provides foundational knowledge in cybersecurity and is recommended for all non-technical professionals who wish to develop an understanding of cyber safety. Overview After completing this course, students will be able to: Identify and reduce human errors that put organizations at risk for a cyber-attacks. Define Ransomware, Phishing, and Data Breaches to understand the differences. Identify the motives of hackers. Assess how data breaches occur. Develop a plan on how to protect accounts and privacy. Create a strong and secure password. Work in a secure manner while using remote Wi-Fi access. Safely use Virtual Private Networks (VPN). Identify vulnerabilities in home networks to keep them secure. Identity different social engineering techniques e.g. phishing, vishing. Detect social engineering attempts and prevent potential breaches. Prevent hackers from accessing a Mobile phone. Cybersecurity Essentials was developed using unparalleled learning methodology that prepares cadets for the Israeli Cyber and Intelligence Unit. It is designed to tackle human error by helping develop an advanced understanding and skills to protect individuals and organizations against the most common cyber threats. INTRODUCTION TO CYBERSECURITY Introduction to the world of cybersecurity; basic terminology, and why cybersecurity is so important. Review of famous cyber-attacks. ACCOUNTS & CREDENTIALS SECURITY One of the most common elements linking cyber-attacks is compromised or weak credentials. Learn different ways hackers can acquire passwords, and what to do when accounts have been compromised. How to prevent such attacks including best protection methods and password management and introduction to tools for testing and creating strong passwords. REMOTE SECURITY: WI-FI & VPN Evaluate main risks that arise when using public and non-protected Wi-Fi networks. Differentiate between private and public Wi-Fi networks, define what a VPN is and how to use it, and how to browse safely in remote environments. SOCIAL ENGINEERING How hackers take advantage of ?human-based vulnerabilities?. Define social engineering and the different types of attacks that can leverage social engineering, such as phishing or vishing. Learn how to detect social engineering attempts and prevent future breaches. MOBILE SECURITY Minimize the risk of an attack on mobile device and understand basic security principles for mobile applications. Learn how to protect photos, browsing history, text messages, and confidential business information such as emails, documents, access permission and more. Additional course details: Nexus Humans Cybersecurity Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cybersecurity Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Personnel responsible for maintaining and improving the quality of the products and services of the organization, Personnel responsible for meeting customer requirements, Consultants, advisors, professionals wishing to obtain in-depth knowledge of ISO 9001 requirements for a QMS, Professionals wishing to acquaint themselves with PECB's IMS2 Methodology for implementing a QMS, Individuals responsible for maintaining the conformity of QMS to ISO 9001 requirements, Members of QMS implementation and operation teams, Individuals aspiring to pursue a career in quality management Overview Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001 Interpret the requirements of ISO 9001 for a QMS from the perspective of an implementer Initiate and plan the implementation of a QMS based on ISO 9001, by utilizing PECB's IMS2 Methodology and other best practices Support an organization in operating, maintaining, and continually improving a QMS based on ISO 9001 Prepare an organization to undergo a third-party certification audit The ISO 9001 aims to help you develop the competence necessary to establish, implement, operate, maintain, and continually improve a QMS. This training course aims to equip you with in-depth knowledge on ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS. Introduction to ISO 9001 and the initiation of a QMS implementation Training course objectives and structure Overview of ISO, management systems, and ISO 9000 family Introduction to quality and QMS based on ISO 9001 Initiation of the QMS implementation Leadership and commitment Quality policy Roles, responsibilities, and authorities Implementation plan of a QMS Context of the organization QMS scope Actions to address risks and opportunities Quality objectives Change management Resources Competence Implementation of a QMS Awareness and communication Management of documented information Requirements for products and services Design and development of products and services Outsourcing Production and service provision Monitoring, measurement, analysis, and evaluation QMS monitoring, continual improvement, and preparation for the certification audit Internal audit Management reviews Nonconformities and corrective actions Continual improvement Preparation for the certification audit Closing of the training course Additional course details: Nexus Humans ISO 9001 Lead Implementer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ISO 9001 Lead Implementer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for organizations that would like to improve the team productivity of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, and any team members. Overview The key to the success of an IT organization is its employees. The more highly productive the people in the organization are, the greater the business goals the organization can achieve. By completing this course, the IT organization gains: trained employees who know the main characteristics of high-performance teams and already have ideas about what to change in their work and behavior to contribute to greater productivity of the team as a whole; a quantum leap in business results thanks to increased employee motivation, customer satisfaction, and improved communication in teams; long-term benefit expressed in the transfer of knowledge that the people of the trained team can share with other members of the organization. A skill that almost every organization looks for in a new job candidate is the ability to work in a team. If an individual is an expert in a certain field and is invited to work on a large project that includes other experts, it is very important to know how to work successfully in this team. By completing this course the individual will: learn the differences between an ordinary team and a high-performing one; know how to increase your personal productivity; be able to determine problems that prevent the team from achieving outstanding results. This course represents highly effective training on developing teamwork skills and teaches students how to interact effectively with other team members. Also, students will learn how to increase their work productivity and resolve and/or avoid conflict situations. Course Outline What is a team and are we really a team? How to improve team performance? The importance of trust and psychological security. How to approach disagreements and conflicts in the team? How to encourage initiative and commitment in the team? How are self-organized teams created and what are their specifics? How to focus on the results we want to achieve? Each topic includes discussions and exercises. Additional course details: Nexus Humans High-Performing Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the High-Performing Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for business users, educators, students, and knowledge workers in a variety of roles and fields who want to be able to use the apps included in Google Workspace to create and manage various types of files and communicate and collaborate with colleagues. Overview In this course, you will use the various apps included in Google Workspace to work productively as part of a team. You will: Navigate the Google Workspace environment and use Gmail to send and manage email correspondence. Manage schedules using Google Calendar™. Communicate with colleagues over text, voice, and video using Google Chat and Google Meet. Store and share files using Google Drive. Collaborate on documents using Google Docs, Google Slides™, and Google Keep™. Collaborate on data using Google Sheets and Google Forms™. Collaborate on websites using Google Sites™. The core productivity apps that make up the Google Workspace? suite enable users to work together on a variety of projects and tasks across many different industries and job roles. This course will teach you how to work efficiently and effectively in apps like Gmail?, Google Drive?, Google Docs?, Google Sheets?, Google Meet?, Google Chat?, and more?all while participating in a collaborative team environment. Lesson 1: Getting Started with Google Workspace Topic A: Navigate Google Workspace Topic B: Send and Manage Email Using Gmail Lesson 2: Managing Schedules Using Google Calendar Topic A: Create and Manage Events Topic B: Customize Calendars Topic C: Create and Share Calendars Topic D: Create and Manage Tasks Lesson 3: Communicating Using Google Chat and Google Meet Topic A: Chat Using Google Chat Topic B: Participate in Meetings Using Google Meet Lesson 4: Storing and Sharing Files Using Google Drive Topic A: Add Files and Folders Topic B: Manage Files and Folders Lesson 5: Collaborating on Documents Using Docs, Slides, and Keep Topic A: Create and Edit Documents Using Google Docs Topic B: Design Presentations Using Google Slides Topic C: Take Notes Using Google Keep Lesson 6: Collaborating on Data Using Sheets and Forms Topic A: Create and Manage Spreadsheets Using Google Sheets Topic B: Design Surveys Using Google Forms Lesson 7: Collaborating on Websites Using Sites Topic A: Create and Edit Sites Topic B: Share and Publish Sites Additional course details: Nexus Humans Google WorkSpace training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Google WorkSpace course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Software comes in a variety of guises - application software, firmware, middleware, system software. Increasingly, however, it doesn't necessarily present that way, especially as the boundaries between software, data and source code are becoming more and more blurred. And as software becomes more complex and more difficult to disentangle, so it becomes harder to manage and to value. But as it becomes more integral to every aspect of a business, so it is ever more important to keep on top of the technical, legal and commercial issues that arise, issues such as: To address these issues, organisations need a process for evaluating their current situation from all perspectives and for identifying the key actions they need to take to ensure holistic management of their software. This very practical programme will help set your organisation on the right path. Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. This programme is designed to give you a deeper understanding of: The technical, legal and commercial risks associated with software development, procurement, use and commercial exploitation The most appropriate processes and responsibilities for managing those risks Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. 1 Software business model What is the software business model? What options exist? Has the software business model been thoroughly reviewed to ensure its viability? This means fully understanding the market opportunity, the business environment and customer and end-user expectations. 2 Technology What are the technologies? How has the technology selection been validated considering the competitiveness, structure, and potential for future innovation? 3 UI and UX What is the UI and UX? How to best articulate this? Has the user interface and user experience been studied from both a subjective and objective view to give insight into customer behaviour? 4 Legal framework / commercial aspects Has the necessary legal framework or commercial aspects that may impact upon use or operation of the software been understood and risks identified and mitigated? 5 Software development What is the software development process? Are both the business management and development team's processes resilient in order to improve the company's capability and the maturity of the software? 6 Software quality What is quality? What are the metrics around software quality? What is the maturity level, based around a qualitative and quantitative assessment? 7 Intellectual property associated What IP should be considered when it comes to software? Does the company understand both the intellectual property risks and potential opportunities associated with this software? 8 Security What does software security mean in this context? How is it being addressed? 9 An holistic approach Review of roles and responsibilities to ensure appropriate management and protection

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning