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Lean Six Sigma Green Belt Certification Program: On-Demand This learning series is designed to enable participants to fulfill the important role of a Lean Six Sigma Green Belt and to incorporate the Lean Six Sigma mindset into their leadership skills. Green Belt is not just a role, it is also a competency required for leadership positions at many top companies. This learning series is designed to enable participants to fulfill the important role of a Lean Six Sigma Green Belt and to incorporate the Lean Six Sigma mindset into their leadership skills. With a real-world project focus, the series will teach the fundamental methodology, tools, and techniques of the Define, Measure, Analyze, Improve and Control Process Improvement Methodology. This course is delivered through sixteen 3-hour online sessions. What you Will Learn At the end of this program, you will be able to: Identify strategies for effectively leading high performing process improvement teams Analyze whether projects align with business strategy Apply process improvement methodologies to DMAIC steps, based on real world scenarios Explain ways to appropriately respond to process variation Distinguish among best practice problem solving methodologies Evaluate and effectively communicate data-driven decisions, based on real world scenarios Introduction Lean Six Sigma & quality The vision The methodologies The metric Project Selection Why Projects Random idea generation Targeted idea generation CTQs (Critical to Quality) & projects Project screening criteria Quick improvements Introduction to Define Project Planning Developing the core charter Developing a project charter Facilitation Process Management Business process management Top-down process mapping Voice of the Customer Voice of Customer Stakeholder analysis Communication planning Kicking off the project Define Summary Introduction to Measure Data Collection Fact-based decision making Data sampling Operations definitions Data collection plan Measurement system analysis Graphical Statistics for Continuous Data Meet Six SigmaXL Graphical & statistical tools Data stratification Graphical Statistics for Discrete Data Pareto analysis Dot plots Plotting data over time: Looking for patterns Variation Concepts Variation is reality Special Cause and Common Cause variation Example of standard business reporting Individuals Control Chart Process Capability Genesis of process capability Calculating the metrics of Six Sigma Yield metrics: Measuring process efficiency Cost of Poor Quality The Cost of Poor Quality (COPQ) Cost of Quality categories Calculating the Cost of Poor Quality Measure Summary Introduction to Analyze Process Analysis Introduction to process analysis Value-added analysis Cycle time analysis WIP & pull systems Analyzing bottlenecks and constraints Cause & Effect Analysis Fishbone/Ishikawa diagram 5-Whys analysis Graphical & statistical tools Advanced Analysis Why use hypothesis rests? Hypothesis tests Correlation and regression analysis Analyze Summary Introduction to Improve Solutions Creativity techniques Generating alternative solutions Solution selection techniques Introduction to Design of Experiments Introduction to DOE DOE activity Error Proofing Failure mode & effect analysis Poka-Yoke Project Management Fundamentals Successful teams Project roles Conflict management Standardization Standardization The Visual Workplace 5S Piloting & Verifying Results What is a pilot? Evaluating results Improve Summary Introduction to Control Statistical Process Control Review of Special & Common Cause variation Review of Individual Control Chart P-Chart for discrete proportion data Transition Planning Control plan Project closure Control Summary Summary and Next Steps

Who is this course for? Mastering 3ds Max: Complete Basic to Advanced Training. Looking to learn 3D modelling and animation? Look no further than our comprehensive 3ds Max beginner course! Gain a strong foundation in 3ds Max and learn essential skills for creating stunning 3D models and visualizations. Check our Website Training Duration: 40 hours Method: 1-on1 Sessions and Customized Content. Schedule: Choose your preferred time slot between 9 am and 7 pm, Mon to Sat, tailored to fit your schedule. Course Title: 3ds Max and V-Ray Comprehensive Training Program (40 Hours) Course Overview: Dive deep into the world of 3D visualization and rendering with our intensive 3ds Max and V-Ray training program. Over the course of 40 hours, you'll master the fundamental concepts, advanced techniques, and practical applications of both 3ds Max and V-Ray, empowering you to create stunning, photorealistic visualizations for various industries. Course Outline: Module 1: Introduction to 3ds Max (8 hours) Understanding the 3ds Max interface and tools Basic 3D modeling techniques and workflows Material creation and texture mapping Lights and cameras setup for scenes Module 2: Advanced 3ds Max Techniques (8 hours) Character modeling and animation Particle systems and dynamics Advanced lighting and shading techniques Scene composition and camera animation Module 3: V-Ray Fundamentals (8 hours) Introduction to V-Ray rendering engine V-Ray materials and texture mapping Lighting with V-Ray lights and HDRI maps V-Ray camera settings and depth of field Module 4: Advanced V-Ray Rendering (8 hours) Global illumination and image-based lighting V-Ray proxies and instancing Advanced V-Ray shaders and displacement maps Render elements and post-production techniques Module 5: Architectural Visualization with V-Ray (8 hours) Interior and exterior scene setup Realistic materials for architectural elements Lighting strategies for different times of the day Creating lifelike environments and atmospheric effects Course Features: Hands-On Learning: Engage in practical exercises and real-world projects to reinforce your skills and knowledge. Industry-Standard Tools: Work with the latest versions of 3ds Max and V-Ray, widely used in the professional 3D visualization industry. Expert Instruction: Learn from certified trainers and industry professionals with extensive experience in 3D modeling and rendering. Project-Based Assessments: Apply learned techniques to comprehensive projects, receiving feedback and guidance to refine your skills. Flexible Learning: Choose between in-person and online sessions, accommodating various schedules and learning preferences. Upon completing this 40-hour course, you will be equipped with the expertise to create visually stunning 3D renderings and animations, making you proficient in both 3ds Max and V-Ray for a successful career in architectural visualization, gaming, film production, and more. Upon completion, participants will: Master 3ds Max & V-Ray: Acquire advanced skills in 3ds Max and V-Ray for creating realistic 3D visualizations. Expert in Architectural Visualization: Specialize in architectural visualization techniques, ideal for interior designers and architects. Project-Based Proficiency: Apply learned skills to real projects, developing a professional portfolio. Recommended Jobs: Architectural Visualization Artist 3D Animator Product Visualization Specialist Interior Designer VR Developer Freelance 3D Artist Game Environment Artist Visualization Consultant This training opens doors to diverse roles in architecture, gaming, design, and more. Duration: 40 Hours Focus: Master 3ds Max and V-Ray for advanced 3D visualizations and architectural rendering. Learning Format: One-on-One Training for personalized attention. Availability: Book your sessions Monday to Saturday, 9 am to 7 pm, tailored to your schedule. Outcome: Expertise in 3ds Max, V-Ray, and specialized architectural visualization skills. Practical Focus: Hands-on projects and real-world applications for skill reinforcement. Certification: Upon completion, receive a certificate showcasing your advanced 3D modeling and rendering skills. This one-on-one course offers tailored training sessions from Monday to Saturday, 9 am to 7 pm, ensuring personalized attention and flexibility to suit your schedule. Download 3ds max Ongoing Email Support: We offer continuous email assistance, ensuring your queries are promptly addressed even after the course completion. Comprehensive Resources: Access extensive handouts and valuable documents designed to reinforce your learning experience. Flexible Financial Options: Explore adaptable financial support options, including installment plans and assistance through job center plus and DWP. Reach out to us for specific details. Satisfaction Guarantee: Although it's highly improbable given our exceptional quality and skilled tutors, if you find dissatisfaction after your initial session, we will promptly address your concerns. If necessary, a refund may be provided (Terms and conditions apply). Optimized Software Experience: Receive guidance on optimizing your computer for enhanced software performance in applications like Autocad, 3ds Max, and Photoshop, whether you're on MAC or PC platforms. Industry Connections: Leverage our industry ties as we actively showcase your portfolio to potential employers. Many of our students have secured jobs through our recommendations, offering valuable career opportunities.

The Microsoft Office Specialist (MOS) is a globally recognised qualification. Having a Microsoft Office Specialist certification on your CV demonstrates that you have gained the necessary expertise to competently use Microsoft applications, giving you a competitive advantage when job hunting as well as in the workplace. It will significantly increase your confidence, skills and employability. It will serve to objectively validate your IT skills and assist in your advancement in your chosen career.

The Fire Marshal Level 3 course, endorsed by QLS, is expertly designed to equip learners with essential knowledge to support fire safety within the workplace. This course covers vital topics such as fire prevention, evacuation procedures, and how to effectively respond during fire emergencies. It also includes specialist modules like Fire Extinguisher Technician training, Emergency First Aid at Work, DSEAR awareness, and Working at Height. By completing this course, learners will gain a confident understanding of fire safety protocols and related health and safety matters relevant to a wide range of environments. Ideal for those seeking to advance their knowledge in fire safety without the need to attend in-person sessions, this course offers flexibility through its remote delivery format. It suits professionals responsible for maintaining a safe working environment, providing them with the knowledge required to support colleagues and ensure appropriate fire safety measures are in place. With a focus on thorough theory and clear guidance, the Fire Marshal Level 3 course helps organisations uphold safety standards efficiently and effectively. Our Fire Marshal course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Fire Marshal QLS Bundle Includes the following Courses Course 01: Certificate in Fire Marshal at QLS Level 3 Course 02: Fire Extinguisher Technician Course 03: Emergency First Aid at Work (EFAW) Course 04: DSEAR Training Course 05: Working at Height Training Key Features of Fire Marshal Eligibility for QLS endorsed certificate upon successful completion of the Fire Marshal course Free CPD Accredited Course Fully online, interactive Fire Marshal course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Fire Marshaltraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Fire Marshal course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Fire Marshal course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Fire Marshal course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Fire Marshal course, learners will be able to order an endorsed certificate, titled: [Certificate in Fire Marshal at QLS Level 3], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Fire Marshal basics. Requirements No prior degree or experience is required to enrol in this Fire Marshal course. Career path This Fire Marshal Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Advanced Certified Scrum Product Owner® (A-CSPO®): In-House Training All Advanced CSPO courses are taught by Educators approved by the Scrum Alliance. Taking an Advanced CSPO course, meeting the learning objectives, and accepting the license agreement designates you as an Advanced Certified Scrum Product Owner. Please review your trainer's course description below to determine which learning objectives this course satisfies. What you will Learn You'll learn to: Manage multiple business initiatives from competing stakeholders Clearly order and express Product Backlog items Define a clear product vision that ensures your product remains focused on the features your customers and end users will actually use Communicate effectively with various stakeholder groups to achieve alignment Identify the crucial opportunities and avoid wasting time Define and validate business value Increase your credibility as a product expert and become recognized as a person who delivers real business results Benefits Build on your foundational knowledge with enhanced implementation skills Distinguish yourself in the global marketplace Stand out in your industry as a member of the Scrum Alliance globally-recognized community Show advanced value to your employer (or potential employer) as a highly trained Agile professional

Course Overview The comprehensive Beginners to Advanced Parenting Skills Training has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Beginners to Advanced Parenting Skills Training today, and learn from the very best the industry has to offer! This best selling Beginners to Advanced Parenting Skills Training has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Beginners to Advanced Parenting Skills Training is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Beginners to Advanced Parenting Skills Training is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Beginners to Advanced Parenting Skills Training is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Beginners to Advanced Parenting Skills Training, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Beginners to Advanced Parenting Skills Training will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Beginners to Advanced Parenting Skills Training to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Graduate Diploma in Customer Service Skills is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Graduate Diploma in Customer Service Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Graduate Diploma in Customer Service Skills into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 21 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Graduate Diploma in Customer Service Skills Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Graduate Diploma in Customer Service Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Graduate Diploma in Customer Service Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Graduate Diploma in Customer Service Skills - Updated Version Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations FREE 00:07:00 Providing Excellent Customer Service 00:06:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Graduate Diploma in Customer Service Skills - Old Version Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Graduate Diploma in Customer Service Skills 00:20:00 Final Exam Final Exam- Graduate Diploma in Customer Service Skills 00:20:00

This Level 1 Award In Skills for Childcare course is designed to provide learners a thorough understanding of the childcare sector, equipping them with sector-specific knowledge and skills as well as a range of transferable employability skills. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. Through this Level 1 Award In Skills for Childcare course, you will develop the most in-demand skills to kickstart your career in childcare or other related sectors, as well as upgrade your existing knowledge & skills. This Level 1 Award In Skills for Childcare course provides learners with the ability to learn the course material when it is most convenient for them. Many learners are even able to continue working, while finishing their coursework in a reasonable amount of time. Enrol today and take the next step towards your personal and professional goals. Learning Outcomes After completing this Level 1 - Skills for Childcare course, learner will be able to: Know how to respect and value children as individuals. Understand children rights Gain a solid understanding of working in early years settings. Understand the growth and development of young children. Why Choose Level 1 - Skills for Childcare Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 1 - Skills for Childcare Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of Level 1 - Skills for Childcare Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [Note: Free PDF certificate as soon as completing the Level 1 - Skills for Childcare course] Detailed Course Curriculum *** Level 1 - Skills for Childcare *** Module 1: Respecting and Valuing Children Know how to respect and value children as individuals Understand ways to respect and value children Know that children have rights Module 2: Working in Early Years Settings Know the range of settings in the early years of provision Know the roles, responsibilities and possible career progression routes in early years settings Know the core skills required for work in an early year setting Be able to plan own learning and development in order to prepare for a career within the early year's sector Module 3: Growth and Development of Young Children Know about factors which influence the growth and development of children from birth to 5 years 11 months Know how to support the growth and development of children Assessment Method After completing each module of the Level 1 Award in Skills for Childcare Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 1 Award In Skills for Childcare course is ideal for anyone who wants to improve their job prospects or advance this field and wants to gain in-depth knowledge of Child Care. Requirements There are no specific requirements for this Level 1 - Skills for Childcare course because it does not require any advanced knowledge or skills. Career path With the help of this Level 1 - Skills for Childcare course, you will be able to seek several promising careers in the Child Care setting. Including - Child Care Teacher Child Care Assistant Child Care Provider Child Care Director Certificates Certificate of completion Digital certificate - Included

Do you struggle with public speaking? Are you looking to take your presentations to the next level? The Public Speaking: Confident Delivery Skills Level 03 course will teach you how to deliver powerful work presentations with confidence, using the art of verbal and nonverbal communication. Through step-by-step guidance, you will learn how to use language, words, facial expressions, gestures, and tone of voice effectively. It will show you how to develop a strong conversational style that will keep your audience hooked, as well as how to improve your posture to exude confidence. Our instructor will also share some tips on how to write effective speaking notes to prepare you for your presentations and guide you on your delivery. By the end of this course, you will be able to present information in powerful ways that will leave a lasting impact on your audience. This best selling Public Speaking: Confident Delivery Skills Level 03 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Public Speaking: Confident Delivery Skills Level 03 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Public Speaking: Confident Delivery Skills Level 03 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Public Speaking: Confident Delivery Skills Level 03 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Public Speaking: Confident Delivery Skills Level 03, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Public Speaking: Confident Delivery Skills Level 03 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Public Speaking: Confident Delivery Skills Level 03 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Project Management Fundamentals: In-House Training Many projects are performed by highly competent and effective people who have little or no project management training. They perform projects like process improvement, marketing campaign development, new product development, event planning and production, and other 'tasks' which are projects. Project Management Fundamentals (PMF) is designed to support those people who need a solid foundation in project management, without being unnecessarily burdened to learn it while on the job. The course offers practical skills, concepts, and principles that can be taken back to the workplace, along with insights needed to adapt them to specific project environments. In today's environment, that means possibly adapting to Agile / Iterative methods. So, we have recently added key Agile concepts to provide a basic understanding of shifting towards agility. Since PMF's course goal is to achieve quality performance by learning effective planning and control, the focus is on a process orientation and an analytical, systems-oriented approach. Together, these frameworks promote project-related problem solving and decision-making skills necessary for real world projects. They honor project needs for collaboration, clear communications among people, and interpersonal and relationship skills. Recognition of these needs are woven throughout PMF, but are highlighted in two specific areas: Module 2 - People and Projects Module 8 - Executing, Communicating, and Developing the Team What You Will Learn At the end of this program, you will be able to: Describe the value of strong project management Identify characteristics of a successful project and project manager Recognize how current agile / adaptive practices fit within project management Explore project management processes, including Initiating, Planning, Execution, Monitoring & Controlling, and Closing Utilize project management processes and tools, based on case studies and real-world situations Create an initial project plan Use standard project management terminology Foundation Concepts Project management and definitions Value and focus of PM Competing constraints and project success Project life cycles People and Projects People and projects overview The project manager The project team People and projects in organizations Initiating and Defining Requirements Initiating the project Developing the project charter Conducting stakeholder assessments Defining requirements Using the Work Breakdown Structure Defining the Work Breakdown Structure (WBS) Developing a usable WBS Using the WBS Managing Project Risk Making the case for risk management Overview to planning for risk Identifying risks Analyzing risks Planning responses to risks Implementing response and monitoring risks Considerations for adaptive environments Estimating Defining an estimate Estimating approaches Estimating practices Estimating cost Validating an estimate Scheduling Defining the scheduling process and related terminology Sequencing and defining dependencies Determining the critical path Considering schedule risks and optimizing the schedule Executing, Communicating, and Developing the Team From baseline to execution Project communications and stakeholder relationships High-performing teams Monitoring and Controlling Defining monitoring and controlling Viewing control through the competing demands lens Variance Analysis and corrective action (Earned Value) Considerations in adaptive environments Closing the Project Closing projects Focusing on project transition Focusing on post-project evaluations