10140 Courses delivered Online

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified SEN Teaching Assistant Essentials bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The SEN Teaching Assistant Essentials related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive SEN Teaching Assistant Essentials bundle will help you build a solid foundation to become a proficient worker in the sector. This SEN Teaching Assistant Essentials Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: SEND Teaching Assistant Course 2: Teaching Assistant Diploma Course 3: EYFS Teaching Assistant Course 4: Phonics Teaching Certificate Course 5: Remote Teaching Course 6: Lesson Planning for Teaching Course 7: Learning Disability Nursing Course 8: Nursery Nurse Course 9: Mental Health Teaching Assistant Course 10: ADHD Awareness Course 11: Child Language Disorder (CLD) Course 12: Child Playwork Course 13: Child Neglect Awareness & Protection Course 14: Communication Skills Course 15: Team Management Course 16: The Complete Guide To Getting A Teaching Job Course 17: Leadership in Teaching Course 18: Positive Handling in Schools Course 19: Learning to Learn - Super Learning Course 20: Educational Psychology Course 21: Education Management Course 22: Education and Pedagogy Course 23: Blended Learning Course for Teachers Course 24: Understanding Autism Level 3 Course 25: Health and Safety Training for School Administrators 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1:Career Development Plan Fundamentals Course 2:CV Writing and Job Searching Course 3:Interview Skills: Ace the Interview Course 4:Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Learning Outcome This tailor-made SEN Teaching Assistant Essentials bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This SEN Teaching Assistant Essentials Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the SEN Teaching Assistant Essentials bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in SEN Teaching Assistant Essentials Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Explore the fascinating realm of cells in our comprehensive course, 'Cell Biology: Fundamental Concepts & Applications.' From the intricate processes of cellular communication to the energy production within cells, delve into the core principles and advanced topics that shape modern biology. Gain practical insights, conduct hands-on experiments, and stay updated with emerging technologies. Elevate your understanding of cell biology and its diverse applications in this dynamic and engaging educational experience. Enroll now for a journey into the fundamental building blocks of life.

People suffering from speech and language disorders are unable to express themselves and face many challenges in their life, including bullying. However, with proper attention and support, they can overcome difficulties. So, if you are passionate about helping others and also looking for a secure job then the speech and language therapy sector can be your call. The Speech And Language Therapy Diploma will help you prepare yourself with the right skills and knowledge. In this online Speech And Language Therapy Diploma training, you will be able to build a solid foundation in speech and language therapy. The informative modules will help you enrich your knowledge of language acquisition and literacy development. From the easy-to-follow modules, you will grasp the basics of linguistics and speech science. Furthermore, the course will educate you on different speech, language and communication disorders. Upon the successful completion of the course, you will receive a certificate of achievement accredited by CPD. This certificate will help you land a promising job in the relevant industry. Join now! Please note that in this Speech And Language Therapy Diploma Course you will come across all the basic guidelines of a Speech and Language Therapist to boost and shine your knowledge in this particular field. However, the title Speech Therapist is protected by the HCPC and completion of this course does not entitle you to use the protected title or practise as a Speech Therapist. Also, it does not qualify you to join the HCPC register. If you are looking for a course to comply with HCPC's requirements, please contact the relevant authority. Learning Outcomes  Learn the core principles of speech and language therapy Enrich your understanding of language acquisition and literacy development Gain an in-depth understanding of the scientific aspects of language development Familiarise yourself with speech and language disorders Deepen your knowledge of communication disorders Who is this course for? This Speech And Language Therapy Diploma course is prepared for individuals with little to no knowledge about speech and language therapy. This course will help develop the core skills to pursue a career in the relevant industry. Thus, it is the perfect training ground for job seekers looking forward to working in the speech and language therapy sector. Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Speech And Language Therapy Assistant SEN Teacher SEN Teaching Assistant Course Curriculum Updated Version - Speech and Language Therapy Module 01: Communication Disorders Communication Disorders 00:23:00 Module 02: Child Communication Disorders Child Communication Disorders 00:24:00 Module 03: Adult Communication Disorders Adult Communication Disorders 00:21:00 Module 04: Diagnosing and Treating Communication Disorders Diagnosing and Treating Communication Disorders 00:10:00 Module 05: Overcoming Language Disorder by Speech Therapy Overcoming Language Disorder by Speech Therapy 00:11:00 Module 06: Literacy & Language Development Literacy & Language Development 00:20:00 Module 07: Overcoming Other Communication Disorders Overcoming Other Communication Disorders 00:18:00 Old Version - Speech and Language Therapy Introduction to Speech and Language Therapy Introduction to Speech and Language Therapy 00:30:00 Main Ethical Principles of ASHA 00:45:00 Language Acquisition and Literacy Development Literacy, Roles of SLT and Preliteracy in Newborns 00:30:00 The Scientific Aspects of Language and Speech Speech Science 00:30:00 Basic Structure and Function of the Human Nervous System 00:20:00 Basics of Linguistics 00:30:00 Communication Disorders Communication Disorders and Fluency disorder 00:20:00 Speech disorders 00:30:00 Language Disorders 00:20:00 Aphasia 00:30:00 Other Speech and Language Disorders Agnosia, Attention-Deficit/Hyperactivity Disorder and Dementia 00:45:00 Understanding Brain Damage Locations 00:20:00 Traumatic Brain Injury 00:00:00 Huntington's disease and Parkinson's Disease 00:30:00 Swallowing Disorders 00:45:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

This Certificate in Understanding Autism allows you to acquire new skills and expand your professional knowledge from the comfort of your own home at your own speed. This course has been expertly created for you to complete through distance e-learning and achieve a professional certificate without leaving your house! This course covers comprehensive lessons that will provide you with valuable information about the difficulties related to autism, how you might help someone diagnosed with autism spectrum disorders, and how to raise autism awareness. Autism symptoms can vary from mild to severe, and this course will guide you through the screening and diagnosing process step by step. You will also gain important communication skills that will be beneficial to those working in special education. Enrol in our Certificate in Understanding Autism course today to gain access to high-quality training modules covering a wide range of important topics that will help you get your dream job! Learning Outcomes After completing this Certificate in Understanding Autism course, you will be able to: Communicate with people who have autism and interact with them socially. Assist and manage transitions for people with autism. Provide positive behavioural support to people with autism. Explain the therapeutic approaches and resources available to people with autism and co-occurring disorders. Why Choose Certificate in Understanding Autism Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Certificate in Understanding Autism Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Understanding Autism course. ***Courses are included in this Certificate in Understanding Autism course Course 01: Certificate in Understanding Autism Course 02: Level 2 Certificate in Behaviour that Challenges in Children Course 03: Primary Teaching Diploma Course 04: Level 4 Diploma in Child Counselling Course Course 05: Child and Adolescent Mental Health Course Course 06: Child Protection and Risk Assessment Course 07: Level 3 Award in Childcare and Education Course Course 08: Nursery Nurse Course Course 09: Childcare and Nutrition Course 10: Level 4 Child Care and Development Course Course 11: Autism Diploma Course ***Other Benefits of Certificate in Understanding Autism course Free 11 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Certificate in Understanding Autism course] Course Curriculum of- *** Certificate in Understanding Autism *** Module 1: Autism in Context Module 2: Positive Behavioural Support for Individuals with Autism Module 3: Understand Support and Management of Transitions for Individuals with Autism Module 4: Therapeutic Interventions and Support Available for Individuals with Autism and Co-occurring Conditions Module 5: Communication and Social Interaction with Individuals with Autism Module 6: Safeguarding and Resilience in Autism [ GIFT COURSES] **Level 2 Certificate in Behaviour that Challenges in Children **Primary Teaching Diploma **Level 4 Diploma in Child Counselling Course **Child and Adolescent Mental Health Course **Child Protection and Risk Assessment **Level 3 Award in Childcare and Education Course **Nursery Nurse Course **Childcare and Nutrition **Level 4 Child Care and Development Course **Autism Diploma Course **Level 2 Safeguarding Children Training Course **Level 4 Diploma in Child Psychology Course Assessment Method After completing each module of the Certificate in Understanding Autism Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Certificate in Understanding Autism course is ideal for - Teacher Parents Students Fresh Graduates Nurses Child Minders Care Home Professionals Anyone who is already working in this sector Requirements Students who intend to enrol in this Certificate in Understanding Autism course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Certificate in Understanding Autism bundle will lead to a competitive advantage and open the door to a wide range of career opportunities. Certificates Certificate of completion Digital certificate - Included

A clinical trial, particularly a late-phase commercial study, is a major project requiring collaboration between the sponsor and staff or contractor, on the one hand, and the clinical investigator(s) and other healthcare professionals on the other. Good communication among all parties is essential. In this short course we introduce the major roles in a typical clinical research project and outline their duties.

A Warm Welcome to Ludo Tutors Ludo Tutors is an Approved Online LAMDA Examination Centre - so wherever you are in the world, you can access our brilliant LAMDA Tutors and benefit from accredited LAMDA Exams. What are LAMDA Exams? The London Academy of Music and Dramatic Arts (LAMDA) was founded in 1861 and is one of the world's leading conservatoires. LAMDA Exams are examinations in Drama (Acting and Musical Theatre) and Public Speaking, adjudicated by a specialist team from the school. Ludo Tutors is proud to be an Approved Online LAMDA Examination Centre, meaning we not only provide Tutors to prepare for LAMDA Exams, but also coordinate and run online examinations for students located anywhere in the world. Why take LAMDA Exams? LAMDA Exams are world-renowned for helping students develop their spoken English language skills, aiding them in communication techniques and building confidence. It's also a lot of fun! Whether you're looking to improve your spoken English, take some of the fright out of that upcoming class project or present yourself in the best possible manner, Ludo Tutors can help. ONLINE + WORLDWIDE Thanks to the Ludo Tutors e-Learning Platform, you can study for LAMDA Exams with one of our Tutors from anywhere in the world! Why not book a free consultation with our Founder, Martha, to discuss the best course for you? SKILLS BOOST Grow in confidence and improve your communication skills with LAMDA's trusted Drama and Public Speaking Exams. Every year, over 100,000 students take LAMDA Exams for all sorts of reasons. So get involved! UCAS POINTS Did you know that you can boost your UK university application up to 60 points by taking LAMDA Exams? Grades 6 - 8 across two syllabi can be combined to give you the equivalent of an A* at A Level! TOP TUTORS You'll be guided on your LAMDA Exam journey by one of our specially selected Ludo Tutors. All of them are graduates from the UK's top universities and many have been to UK Drama conservatoires, too. They all hold current, Enhanced DBS certificates. How do I take LAMDA Exams? The examinations themselves are booked for you by Ludo Tutors but adjudicated by an independent examiner from the London Academy of Music and Dramatic Arts. Up until the date of your exam, you will work with your LAMDA Exams Tutor, specially selected from our pool of Tutors for their aptitude for teaching Drama and Public Speaking. Over half of our Tutors are Oxbridge graduates and many of our Tutors have also attended the UK's leading Drama schools, so you're in good hands!

11-in-1 Premium Bundle | CPD QS Certified | 125 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Lifetime Access | Customer Support | Enrol Today

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Say It Skillfully™: Tough Conversations with Great Results Do you avoid difficult conversations? Have you failed to say what needs to be said, simply because you didn't have the right words? This session will show you how to speak your mind in a positive and productive manner, even under challenging circumstances. We will explore specific scenarios in which Molly offers the exact words you can use-and explains the words-so you start to see patterns emerge and are able to skillfully resolve what used to be difficult interactions. When you hold back, you become part of the problem. When you learn how to express your perceptions, you become part of the solution. The words you need to be open, honest and direct Frameworks to help you to build confidence and poise Skills to help you support those around in a positive and uplifting manner