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Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Course Overview Learn how to improve your use of the most overlooked and useful functions in Microsoft's top-selling platform when you take this course for VLOOKUP in Excel. In its basic form, VLOOKUP (Vertical Lookup) is the fundamental function that allows Excel to look for values in arrays and calculate results. However, it is often underused and misunderstood by programmers and users. So let us help you take your appreciation of VLOOKUP to new levels and allow you to use Excel in new and exciting ways. This VLOOKUP tutorial contains 23 informative modules of learning; all focused on expanding your knowledge of this versatile function. You will be shown how to master a vast range of capabilities, from applying formulas to combining multiple tables and seamlessly adding new fields. If you don't know how to practically utilise all of these operations, then you're not using VLOOKUP to its full potential. So take your spreadsheet skills to a whole new level and enrol now. This best selling Vlookup in Excel has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Vlookup in Excel is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Vlookup in Excel is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Vlookup in Excel is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Vlookup in Excel, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Vlookup in Excel will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Vlookup in Excel to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Think about the backbone of any successful organization. It's the administrative team, the secretarial staff, and the PAs who keep things running smoothly. A recent study in the UK found that demand for skilled administrative professionals has grown by 15% in the last two years. Are you ready to step up and take on a leadership role in this essential field? This comprehensive Level 7 Diploma equips you with the advanced skills and knowledge to excel in administrative, secretarial, and personal assistant positions. You'll master essential areas like business communication, time management, project coordination, and legal procedures. Additionally, you'll gain expertise in using the latest Microsoft Office tools and navigate complex areas like GDPR and payroll. This Admin, Secretarial & PA at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Admin, Secretarial & PA course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Admin, secretarial & PA Bundle Package includes: Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Complete Microsoft Word Course 02: Microsoft Excel - Beginner, Intermediate & Advanced Course 03: Legal Secretary Course 04: GDPR Course 05: Payroll Course 06: Administrative Management Course 07: Leadership & Management Diploma Course 08: HR Assistant Course 09: Decision-Making in High-Stress Situations Course 10: Workplace Health and Safety Empower yourself to become an indispensable asset in today's competitive workplace. Enrol today and take your career to the next level! Learning outcome of this Admin, Secretarial & PA: Apply advanced administrative procedures for optimal efficiency. Demonstrate exceptional communication skills in written and verbal formats. Effectively manage time and prioritize tasks in a fast-paced environment. Utilize advanced Microsoft Office applications to streamline workflows. Navigate complex legal and regulatory requirements with confidence. Develop leadership qualities to motivate and support colleagues. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Admin, secretarial & PA Get a free student ID card with Admin, secretarial & PA Training program (£10 postal charge will be applicable for international delivery) The Admin, secretarial & PA is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Admin, secretarial & PA course materials The Admin, secretarial & PA comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Module 1: Personal Assistant Module 2: Admin Support Module 3: Administrative Management Module 4: Organisational Skills Module 5: Telephone Etiquette Module 6: Business Writing Module 7: Time Management Module 8: Body Language and Effective Communication Module 9: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 01: Complete Microsoft Word Manipulating Images Using Custom Graphic Elements Collaborating On Documents Adding Document References And Links Securing A Document Using Forms To Manage Content Automating Repetitive Tasks With Macros Course 02: Microsoft Excel - Beginner, Intermediate & Advanced Section 01: Getting Started Section 02: Excel Basics Section 03: Excel Essential Functions Section 04: XLookup Only For Excel 2021 And Office 365 Section 05: Get Data And Tools Section 06: Formatting Data And Tables Section 07: Pivot Tables Section 08: Excel Charts Section 09: Advanced Excel Charts Section 10: Pivot Charts Section 11: Maps Chart Above 2019 Section 12: Business-Geo Charts Section 13: Named Ranges Section 14: Import Data Into Excel Section 15: Advanced Excel =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Seasoned Admin, Secretarial & PA professionals seeking career growth. Aspiring executive and personal assistants. Career changers entering Admin, Secretarial & PA roles. Individuals specialising in Admin, Secretarial & PA. Advanced administrative skills seekers. Requirements No prior background or expertise is required for this Admin, secretarial & PA bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Executive Assistant: £25,000 - £50,000 Office Manager: £30,000 - £45,000 PA to CEO: £35,000 - £60,000 Administrative Director: £45,000 - £80,000 Operations Manager: £35,000 - £70,000 Business Development Manager: £35,000 - £70,000 Certificates Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Description: Some people are born as leaders; others have leadership thrust upon them. Either way in order for you to be a business leader, you definitely need to outshine the competition. Now you can do just that with the help of this Business Leadership and Management Course course. This course will help you learn about the role of a manager and how it is different compared to others. You will also learn about Peter Senge's learning disciplines, Kouzes and Posner's five leadership practices, develop core skills - communication and delegation - and more. So if you want to take charge, you can do so with this course. Learning Outcomes: Give a definition to your role as a manager and recognize how the role is different from the other roles you had Réalisé the management challenge and the latest activities of management Find out how you can get ready for an encounter the forces of change Figure out the paths for and your workspace to organize and have a jump to the next level Understand your leadership profile as well as examine means to apply the knowledge to enhance your success as a manager Improve your competence for communication with others in meetings and for presentations Devise an action plan so as to manage your career success Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Leadership and Management Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Leadership and Management Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Leadership and Management Course - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management 00:44:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:21:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:22:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Leadership and Management Course - Old Version Course Overview 00:15:00 About the Learning Organization 00:15:00 Achieving Personal Mastery 00:15:00 Analyzing Our Mental Models 00:30:00 Achieving a Shared Vision 00:15:00 Team Learning 00:15:00 Systems Thinking 00:15:00 Understanding Leadership 00:30:00 Five Practices 00:15:00 Building Trust 00:15:00 Managing Change 00:30:00 The Four Room Apartment 00:15:00 Time Management Tips and Tricks 00:30:00 Managers vs. Leaders 00:15:00 Types of Thinking 00:15:00 Influence Strategies 00:15:00 Managing Relationships 01:00:00 Strategic Planning 00:00:00 Doing Delegation Right 00:15:00 Criteria for Useful Feedback 00:15:00 Feedback Techniques 00:15:00 Mastering Your Body Language 00:15:00 Meeting Management 00:30:00 Pumping up a Presentation 00:15:00 Mock Exam Mock Exam- Business Leadership and Management Course 00:20:00 Final Exam Final Exam- Business Leadership and Management Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the art of dishwashing with our comprehensive course - 'Dishwashing Skills Development: From Basics to Advanced.' Explore manual and automatic techniques, understand detergents and safety, and embrace sustainability. Perfect for home enthusiasts and hospitality professionals seeking expertise in maintaining a hygienic and eco-friendly kitchen. Elevate your skills and join us on a journey from fundamental basics to advanced techniques in the world of dishwashing.

If you are new to Quantum computing, then this course will help you understand the fundamentals and practicalities of this field. This course will provide you with step-by-step guidance in learning the implementation and important methodologies associated with Quantum computing in a beginner-friendly environment.

This course provides an overview of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. The course will also cover conflict management, conflict resolution approaches, and strategies for managing conflict in project management. In addition, the course will explore crisis management, including types of project crises, elements and stages of crisis management, and principles for leading through crisis. Participants will also learn about crisis management tools and their application in project management. This course provides a comprehensive understanding of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. By the end of the course, learners will be equipped with the knowledge and skills to effectively manage conflicts and crises in project management. After the successful completion of the course, you will be able to learn about the following; Nature, features, and causes of Conflict. Contributing factors and types of Project Conflicts. What is Conflict Management? Conflict Resolution Approaches and the Role of the Project Manager. Conflict Resolution Strategies in project management. What Is Crisis Management? Types of Project Crisis. Elements and stages of Crisis M Five Principles for Leading Through Crisis. Crisis Management Tools. This course provides a comprehensive understanding of conflict and crisis management in project management. Participants will learn about the nature, features, and causes of conflict, as well as the contributing factors and types of project conflicts. The course will cover conflict management, conflict resolution approaches, and strategies for managing conflict in project management. In addition, the course will explore crisis management, including types of project crises, elements and stages of crisis management, and principles for leading through crisis. Participants will also learn about crisis management tools and their application in project management. By the end of the course, learners will be equipped with the knowledge and skills to effectively manage conflicts and crises in project management. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Conflict and Crisis Management in Projects Self-paced pre-recorded learning content on this topic. Conflict and Crisis Management in Projects Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

2 QLS Endorsed Courses | FREE 2 CPD Courses + PDF Certificates | Free QLS Hardcopy Certificates | Lifetime Access

Discover what APIs and RESTful APIs are and how they work

Embark on a transformative journey into the realm of cutting-edge development with our course, 'Master Spring Boot 3.0 and MongoDB.' Crafted with precision and innovation, this course is a gateway to mastering the intricate dance between Spring Boot and MongoDB, providing you with the skills to revolutionize your coding prowess. Immerse yourself in an engaging learning experience, where each section unfolds like a chapter in a captivating novel, unveiling the secrets of MongoDB, the nuances of Bootstrapping applications, and the artistry of integrating OpenAPI. It's more than a course; it's an odyssey into the heart of modern development, beckoning you to embrace a new era of programming possibilities. In this dynamic learning adventure, traverse through the course curriculum like an explorer unraveling a map to success. From laying the groundwork in the introduction to conquering complex queries and MongoDB templates, you'll navigate the landscape of development with confidence. The course is not just about acquiring knowledge; it's about transforming that knowledge into practical expertise. Whether you're a novice eager to embark on a coding expedition or a seasoned developer seeking to enhance your skills, this course is your compass to navigate the vast territories of Spring Boot and MongoDB, promising a voyage filled with discovery and mastery. Learning Outcomes Develop a profound understanding of MongoDB, from environmental preparation to advanced query methods. Master the art of bootstrapping applications, gaining hands-on experience in crafting robust and efficient systems. Uncover the intricacies of collections relationships and the use of DBRef, adding a layer of sophistication to your database interactions. Seamlessly integrate OpenAPI into your projects, enhancing the accessibility and documentation of your applications. Acquire expertise in document queries and MongoDB templates, empowering you to build scalable and efficient databases. Why choose this Master Spring boot 3.0 and MongoDB course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Master Spring boot 3.0 and MongoDB course for? Aspiring developers keen on mastering the Spring Boot-MongoDB synergy. Software engineers looking to deepen their understanding of advanced database operations. Students and coding enthusiasts eager to explore the latest tools in the development landscape. Professionals seeking to upgrade their skill set in line with industry demands. Entrepreneurs or tech enthusiasts aiming to build robust applications from the ground up. Career path MongoDB Developer: £40,000 - £60,000 Spring Boot Engineer: £45,000 - £70,000 Database Architect: £55,000 - £80,000 Full Stack Developer: £50,000 - £75,000 Java Developer (Specializing in Spring Boot): £45,000 - £65,000 API Integration Specialist: £50,000 - £70,000 Prerequisites This Master Spring boot 3.0 and MongoDB does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Master Spring boot 3.0 and MongoDB was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction What is MongoDB 00:02:00 The Difference Between SQL and NoSQL 00:03:00 How to Choose Between SQL and NoSQL 00:04:00 Section 02: Prepare The Mongo Environment MongoDB UI Tools 00:01:00 Why Use Docker for Development 00:01:00 Create an Empty Docker Compose File 00:02:00 Mongo Server (Docker Compose) 00:04:00 Mongo Express (Docker Compose) 00:03:00 Run and Test 00:03:00 Section 03: Mongo Terms Collections and Documents in Mongo 00:03:00 Section 04: Bootstrapping The Application Create a New Spring Boot 3.0 Project 00:04:00 Project Structure 00:02:00 Include the Docker Compose with the Project and Run It 00:04:00 Project Architecture 00:03:00 Connect to MongoDB 00:03:00 Create a New Database 00:01:00 Understand Admin - Local and Config Databases 00:05:00 Create a Java Class 00:04:00 Transform the Java Class into a Collection 00:02:00 Create a Mongo Repository 00:02:00 Insert the First Data into the Collection 00:06:00 Create a Product Service 00:04:00 Save the product 00:03:00 Find Product by ID 00:01:00 Find All Products 00:01:00 Delete Product 00:01:00 Section 05: CRUD Operations Create Product Controller 00:02:00 Save Product Operation 00:02:00 Find All Products 00:01:00 Find Product by ID 00:01:00 Delete Product 00:02:00 Test the CRUD Operations 00:06:00 Section 06: DBRef And Collections Relationships Extend the Product Model 00:02:00 Create Category Java Class 00:02:00 User Category as a Field 00:03:00 Relationship between Category and Product 00:01:00 Transform the Category to a Collection 00:01:00 Create a Category Repository 00:01:00 Insert Categories at Startup 00:02:00 The Issue in Linking Collections 00:03:00 Add Relationship Between Collections 00:04:00 Section 07: OpenApi Integration Add OpenApi Dependency 00:02:00 Test and Play with Swagger UI 00:06:00 Section 08: Documents Queries And Mongo Template Extend the Product Model 00:02:00 Create a Search Service 00:01:00 What is MongoTemplate 00:02:00 Is() Query 00:07:00 Testing the Is() Query 00:02:00 Regex() Query 00:06:00 Lt() Query 00:03:00 Gt() Query 00:02:00 Sorting Data 00:05:00 Paging and Sorting 00:06:00 Section 09: Query Methods Create a Query Method Service 00:03:00 FindByX Query 00:06:00 FinByX Ignore Case Query 00:02:00 FinByX starting with query 00:03:00 FinByX ending with query 00:02:00 FinByX containing query 00:04:00 FinByX less than 00:02:00 FinByX greater than 00:01:00 FinByX between 00:02:00 FinByX and SortByY 00:04:00 Paging and Sorting 00:07:00