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Level 2 HACCP Training Course All manufacturing, catering, and retail establishments must abide by European Regulation (EC) No 852/2004 on the Hygiene of Foodstuffs. A food safety management system known as Level 2 HACCP Training (Hazard Analysis and Critical Control Point) is required for all establishments that serve food and beverages, including hotels, restaurants, and hospitals. The purpose of this Level 2 HACCP Training Course is to familiarize you with the seven HACCP principles and food hygiene laws. Additionally, you will learn how to put important safety control measures into effect by implementing a HACCP system in the workplace. After completing this course, you will have a solid grasp of the fundamentals of managing food safety, as well as how to recognize and prevent dangers to food safety and maintain high standards of service and a safe working environment for everybody. Course Highlights Level 2 HACCP Training Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 2 HACCP Training Course into 3 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 2 HACCP Training Course Free e-Certificate immediately after successfully complete your course CPD Accredited certification on successful completion Lifetime access to the course No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Obtain the original print copy of your certificate, dispatch the next working day for as little as £9 Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 2 HACCP Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our  Level 2 HACCP Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.[/vc_column_text][/vc_column][/vc_row] Level 2 HACCP Training Module 01: Introduction to HACCP and Legislation Introduction to HACCP and Legislation 00:30:00 Module 02: Food Safety Microbiological Hazards Food Safety Microbiological Hazards 00:45:00 Module 03: Food Safety: Allergenic, Chemical & Physical Hazards Food Safety: Allergenic, Chemical & Physical Hazards 00:25:00 Module 04: HACCP Prerequisites, Preliminary Steps and Creation of HACCP System HACCP Prerequisites, Preliminary Steps and Creation of HACCP System 00:20:00 Module 05: The Seven HACCP Principles Explained The Seven HACCP Principles Explained 00:40:00

Level 3 HACCP Training Overview Ensuring the consumer is protected from potential contamination at every stage of the food management or catering process is crucial. Fulfilling the requirements for HACCP (Hazard Analysis and Critical Control Points) accreditation and training will demonstrate your ability to handle this and your concern for your clients. The purpose of this more advanced Level 3 HACCP Training is to walk senior employees through the fundamentals of HACCP. This will make it possible for managers and supervisors in charge of food safety to implement HACCP plans at work and establish food safety laws for the property. They'll be able to make sure that other staff members are similarly qualified and equipped to follow HACCP regulations. You will be completely knowledgeable about HACCP concepts and know how to use them in your business by the end of the course. Additionally, you will discover how to prevent food supply chain contamination and the spread of microorganisms. Why You Should Choose Level 3 HACCP Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 3 HACCP Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 3 HACCP Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 01: An Introduction to HACCP An Introduction to HACCP 00:15:00 Module 02: HACCP and Food Safety Legislation HACCP and Food Safety Legislation 00:25:00 Module 03: Food Safety Hazards Food Safety Hazards 01:00:00 Module 04: Planning a HACCP System Planning a HACCP System 00:40:00 Module 05: Creating the HACCP System Creating the HACCP System 00:20:00 Module 06: Principle 1 - Hazard Analysis Principle 1 - Hazard Analysis 00:15:00 Module 07: Principle 2 - Critical Control Points Principle 2 - Critical Control Points 00:12:00 Module 08: Principle 3 - Critical Limits Principle 3 - Critical Limits 00:20:00 Module 09: Principle 4 - Monitoring Critical Control Points Principle 4 - Monitoring Critical Control Points 00:20:00 Module 10: Principle 5 - Corrective Action Principle 5 - Corrective Action 00:25:00 Module 11: Principle 6 - Verification of the HACCP System Principle 6 - Verification of the HACCP System 00:30:00 Module 12: Principle 7 - Documentation Principle 7 - Documentation 00:16:00 Module 13: Implementing the HACCP System Implementing the HACCP System 00:12:00 Module 14: HACCP Alternatives HACCP Alternatives 00:15:00

 Want to learn effective stock management skills? Are you looking forward to a guide to stock management? If yes, then enrol now to gain access to the information shared regarding stock management through this course. Description: Stock management is basically for risk takers, as investing in stock market is no different than gambling. In this course, you will learn from scratch what stock marketing is? You will also learn about the basics of stocks and shares. You will also come across the variable differences between stocks and shares. Various trading fundamentals will also be introduced in this course. You will also come across the advantages of using stocks and shares. Many other immensely important topics in relation to stock management have been comprehensively explained by our well experienced and professional experts in this course. Course Highlights Stock and Shares Basics is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Stock and Shares Basics into 10 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 55 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Stock and Shares Basics Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Stock and Shares Basics is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Stock and Shares Basics is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction To Stocks Basics FREE 00:30:00 About Of Shares Basics FREE 00:30:00 The Difference Between Stocks And Shares 00:30:00 Concept Of Fundamentals Of The Stock Market 00:30:00 How Exactly Do Stock Prices Get Determined? 00:30:00 Benefits Of Using Stocks And Shares 01:00:00 When To Get Out Of The Stock Market 00:30:00 Wrapping Up 00:15:00 Reference Books Stock Management 00:00:00 Guide To Listing on LSE 00:00:00 Mock Exam Mock Exam- Stock and Shares Basics 00:20:00 Final Exam Final Exam- Stock and Shares Basics 00:20:00

First Aid Course Overview Being familiar with the fundamentals of first aid is a must, whether you're at home or at work. It's never too late to start training since you never know when you might need to save a life. The goal of this first aid course is to familiarise you with both the basic and advanced concepts of first aid, including how to handle potentially fatal situations and how to examine an injured person from head to toe. Everyone can benefit from our First Aid course, which features professional audiovisual presentations, simple-to-follow modules, and useful guidance for low-risk work environments including restaurants, stores, and offices. First aid kits, the recovery posture, performing CPR, and managing follow-up ailments including allergies and asthma are important subjects. You will study the items of the first aid bag in detail and gain knowledge of the duties and responsibilities of a first aider through case studies and hands-on exercises. You will be guided through the steps and best practices for handling a variety of minor and significant injuries by our knowledgeable educator. In addition to learning first aid skills for adults, this course will teach you how to modify and use basic first aid techniques for a child or baby. Upon completion of this course, you will possess exceptional theoretical and practical expertise, enabling you to assume command in the event of a first aid emergency. As evidence of your new abilities and assurance that you are implementing the appropriate safety precautions for your company or workplace, you will also obtain a CPD-approved certificate. Why You Should Choose First Aid Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? First Aid Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our First Aid Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. First Aid Module 01: Basic First-Aid Techniques Basic First-Aid Techniques 00:20:00 Module 02: Incident Management at Work Incident Management at Work 00:25:00 Module 03: Primary Survey Primary Survey 00:15:00 Module 04: Secondary Survey Secondary Survey 00:15:00 Module 05: Paediatric First Aid for Common Illnesses, Injuries and Incidents Paediatric First Aid for Common Illnesses, Injuries and Incidents 00:38:00 Module 06: First Aid for Acute Medical Conditions First Aid for Acute Medical Conditions 00:22:00 Module 07: Loss of Responsiveness and CPR Loss of Responsiveness and CPR 00:20:00 Module 08: Medical Emergency Medical Emergencies 00:16:00 Module 09: Things to Keep in Mind Things to Keep in Mind 00:15:00

AML Investigation Overview Have you ever wondered how criminals hide their stolen money? Ever wished you could stop them? This 'AML Investigation' course turns you into a financial detective, uncovering fishy activities and protecting your community. Forget confusing lectures; think exciting puzzles! Step into the shoes of a detective and learn how laws like the 'Proceeds of Crime Act' track down stolen cash. See how banks and businesses fight financial crime, and discover your role as a 'Money Laundering Reporting Officer': spotting suspicious activity and sounding the alarm. Become a risk assessment whiz, figuring out who's most likely to be involved. Learn to analyze people and businesses like a pro, searching for hidden clues. You'll even master record-keeping, ensuring everything is documented for future investigations. Plus, develop a keen eye for suspicious transactions, catching criminals in their tracks. This course unlocks exciting career paths. Whether you see yourself in banks, law enforcement, or government agencies, your knowledge will make a real difference. So, if you're ready to fight financial crime and protect your community, enrol today and become a financial detective! Learning Outcomes: Understand the fundamentals of money laundering and its impact on society. Analyze the Proceeds of Crime Act and its implications for financial investigations. Apply a risk-based approach to identify and assess money laundering risks. Conduct thorough customer due diligence to mitigate financial crime threats. Implement effective record-keeping practices for investigative purposes. Recognize and report suspicious conduct and transactions with confidence. Stay up-to-date with the latest anti-money laundering regulations and best practices. Why You Should Choose AML Investigation Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? AML Investigation is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our AML Investigation is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. AML Investigation Module 01: Introduction to Money Laundering Introduction to Money Laundering 00:15:00 Module 02: Proceeds of Crime Act 2002 Proceeds of Crime Act 2002 00:19:00 Module 03: Development of Anti-Money Laundering Regulation Development of Anti-Money Laundering Regulations 00:25:00 Module 04: Responsibility of the Money Laundering Reporting Officer Responsibility of the Money Laundering Reporting Officer 00:19:00 Module 05: Risk-based Approach Risk-based Approach 00:20:00 Module 06: Customer Due Diligence Customer Due Diligence 00:22:00 Module 07: Record Keeping Record Keeping 00:15:00 Module 08: Suspicious Conduct and Transactions Suspicious Conduct and Transactions 00:20:00 Module 09: Awareness and Training Awareness and Training 00:18:00

Wonder how people write creative letters? Want to become a professional letter writer? Or are you willing to enhance your current writing skills? If yes, then enroll now and gain access to the information provided by our professional tutors. What is letter writing? It is an art that an individual should learn, know and practice to become a professional letter writer. Letter writing occurs in many forms like letters, notes, and postcards. In this course, you will learn how to write different types of letters and their purposes. You will also learn about the important points that will help you make your letter impressive. You will also learn how to get the right content for your letter. You will go through the dos and don'ts of writing a letter. You will come across the common mistakes the writers do during writing any letter whether personal or a business letter. Course Highlights Mastering the Techniques of Letter Writing is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering the Techniques of Letter Writing into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering the Techniques of Letter Writing Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering the Techniques of Letter Writing is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering the Techniques of Letter Writing is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:30:00 Understanding The Fundamentals Of Letter Writing 01:00:00 How To Learn SAP 00:15:00 Getting Content For Your Letter 00:15:00 Draw Step By Step Outline 00:30:00 10 Important Points To Make Impressive Letter-Body 00:15:00 Tips To Create An Interesting Letter 00:30:00 Art Of Writing Important Letters 01:00:00 Mock Exam Final Exam

Business and Data Analysis with SQL is a comprehensive training in the theoretical and practical study of Data analysis and SQ language. This module is open to the people who want to elevate their business growth. Secure your position as an asset to the organization by learning SQL. Make your professional skill more productive by learning data analysis and SQL communication. The course exposes to you the details on computational and data investigational methods. It also highlights the basics of extracting data from the database storage. On completion of this online course, you will have an extensive understanding of how the database works and ways to function them properly, and thus be able to make critical decisions like a professional. What you'll learn At the end of this course, you will have the ability to run your own data projects, work with databases and manage large datasets and provide meaningful business intelligence reports to your team. Requirements Be familiar with reports and data-based projects. Who this course is for: This course is aimed at business professionals who work with data of all sizes. You will learn the fundamentals of business intelligence and basic data warehouse development. Introduction Business and Data Analysis with SQL FREE 00:06:00 Database and Datawarehouse Design Introduction to Databases- A History 00:04:00 SQL Statement Categories 00:02:00 Capture data requirements 00:09:00 Physical Vs Logical Data Representations 00:03:00 Normalise data 00:07:00 Fact Tables 00:04:00 Aggregate data 00:07:00 Entity Relationship Diagrams (ERD's) 00:07:00 Extract, Transform and Load (ETL) 00:13:00 Structured Query Language (SQL) - Fundamentals MySQL Server Setup 00:05:00 MySQL Server Start and stop Service 00:02:00 Connect to database 00:07:00 Comments in SQL 00:05:00 Select data from a table 00:16:00 Table Indexes 00:08:00 Table and Column Aliases 00:05:00 Inner Join Tables 00:02:00 Left and Right Outer Table Joins 00:04:00 Union (all) Results 00:04:00 Project Management Project Management (Agile Methodology) 00:11:00 Kanban boards 00:09:00 Prioritise Requirements using MoSCoW 00:04:00 Sales Project Sales Project - Introduction 00:05:00 Create and Drop Database 00:05:00 Query Workflow 00:09:00 Sales Project - Part 1 - Data Capture 00:15:00 Sales Project - Part 2 - Data Analysis 00:08:00 Sales Project - Part 3 - Data Summary 00:12:00 Sales Project - Part 4 - Send to production 00:09:00 MySQL Query Explain Plan 00:07:00 Common Table Expressions (WITH) 00:14:00 Data Control Language (DCL) User Administration 00:13:00 MySQL Programs MySQL Set Windows Environment Variable 00:05:00 MySQL Command Line 00:17:00 Visualising Data Export results to Excel 00:06:00 Setup MySQL ODBC (Open Database Connector) 00:11:00 Creating a report in Microsoft Excel 00:21:00 Course Certification

Gain a thorough understanding of writing prescriptions for controlled drugs and antibiotics. Enrol in our Diploma in Nurse Prescribing course to develop your clinical competence. This Diploma in Nurse Prescribing course will teach you everything you need to know about prescription writing, record keeping, labelling, and administering controlled drugs, as well as how to provide palliative care and manage medicines in care homes. In simple words, you will learn everything a world-class nurse knows. By the end of this Diploma in Nurse Prescribing course, you will be far more capable of diagnosing disorders, prescribing controlled drugs and antibiotics, generalising anxiety disorders, dealing with panic disorders, and much more. Enrol today to help people with your excellent nursing care plans. Learning Outcomes After completing this course, the learner will be able to: Understand the fundamentals of Nurse Prescribing. Know how to prescribe controlled drugs. Gain a solid understanding of neuropathic pain in adults. Know how to cope with generalised anxiety disorder and panic disorder in adults. Understand diagnosis and management of headaches in over 12s. Understand depression in adults. Gain a clear understanding of palliative care for adults. Know how to prescribe antibiotics for respiratory tract infections. Know how to prescribe and manage medicines in care homes. Understand Antimicrobial prescribing for Hospital Acquired Pneumonia, Acute Prostatitis and Sinusitis. Understand drug misuse in over 16s: opioid detoxification. Gain in-depth knowledge about future challenges for nurse prescribers. Why Choose Nurse Prescribing Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Nurse Prescribing Bundle Course Course 01: Nurse Prescribing Course 02: Clinical Psychology Diploma Course 03: Healthcare Management Training **Other Benefits of Nurse Prescribing Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Nurse Prescribing course] Course Curriculum of *** Nurse Prescribing *** Module 1: An Overview of Nurse Prescribing Module 2: How to Prescribe Controlled Drugs Module 3: Neuropathic Pain in Adults: Pharmacological Management Module 4: Coping with Generalised Anxiety Disorder and Panic Disorder in Adults Module 5: Diagnosis and Management of Headaches in Over 12s Module 6: Understanding Depression in Adults Module 7: Palliative Care for Adults Module 8: Prescribing Antibiotics in Respiratory Tract Infections Module 9: Prescribing and Managing Medicines in Care Homes Module 10: Antimicrobial Prescribing for Hospital Acquired Pneumonia Module 11: Antimicrobial Prescribing for Acute Prostatitis and Sinusitis Module 12: Drug Misuse in Over 16s: Opioid Detoxification Module 13: Future Challenges for Nurse Prescribers Assessment Method After completing each module of the Nurse Prescribing, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Nurse Prescribing course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Nurse Prescribing course is suitable for aspiring nurses, prescribers, pharmacists, and those working in other fields where medicine is administered and prescribed. Requirements Students who intend to enrol in Nurse Prescribing course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Nurse Prescribing course will provide you with all of the fundamental skills needed to prescribe, as well as the opportunity to work in a variety of professions, including: Nurses Healthcare professionals Pharmacists

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Visual Merchandising Diploma Overview Ever wondered why some shops seem to magically draw you in? The secret lies in visual merchandising, the art of transforming stores into captivating experiences. The Visual Merchandising Diploma equips you to become a retail magician, turning products into showpieces and crafting store layouts that entice customers to explore. This comprehensive program unveils the secrets behind eye-catching displays and strategic store design. Learn the fundamentals of store layouts, from maximizing traffic flow to creating designated shopping zones. We'll delve into the importance of exterior design, exploring how to make a captivating first impression that draws customers through the door. The course equips you with the skills to create engaging in-store experiences. Discover the power of mannequins and how to use them to showcase products in a dynamic way. You'll learn about various display fixtures and how to arrange them to tell a compelling story with your merchandise. We'll also explore the evolving role of a visual merchandiser in the modern retail landscape, where digital elements and customer engagement play a key role. By the end of this diploma program, you'll be a visual merchandising whiz, possessing the skills to transform any retail space into a customer magnet. The Visual Merchandising Diploma is your key to unlocking a creative and exciting career in the ever-evolving world of retail. Learning Outcomes Gain a comprehensive understanding of visual merchandising principles and their impact on customer behavior. Design effective store layouts that optimize traffic flow and product visibility. Master the art of exterior design to create an inviting storefront that attracts customers. Craft engaging in-store displays using mannequins and various display fixtures. Analyze the evolving role of a visual merchandiser in the modern retail environment. Why You Should Choose Visual Merchandising Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Visual Merchandising Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Visual Merchandising Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Visual Merchandising Diploma Module 01: Introduction to Visual Merchandising Introduction to Visual Merchandising 00:16:00 Module 02: Store Layouts Store Layouts 00:20:00 Module 03: Exterior Design Exterior Design 00:21:00 Module 04: In-Store Design In-Store Design 00:19:00 Module 05: Mannequins in Visual Merchandising Mannequins in Visual Merchandising 00:20:00 Module 06: Display Fixtures Display Fixtures 00:21:00 Module 07: The Role of a Visual Merchandiser The Role of a Visual Merchandiser 00:15:00 Module 08: Challenges of Modern Visual Merchandising Challenges of Modern Visual Merchandising 00:19:00 Recommended Materials Recommended Readings - Visual Merchandising Diploma 00:00:00 Assignment Assignment - Visual Merchandising Diploma 00:00:00