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LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement

Highlights of the Course Course Type: Online Learning Duration: 5 Hours 37 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about UX design Understand the core competencies and principles of UX design Explore the various areas of UX design Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert UX designer UX Design Course Online Master the skills you need to propel your career forward in UX design. This course will equip you with the essential knowledge and skillset that will make you a confident UX designer and take your career to the next level. This comprehensive UX design course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this UX design course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective UX design practice and equip you with the essential skills, confidence and competence to assist you in the UX design industry. You'll gain a solid understanding of the core competencies required to drive a successful career in UX design. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for UX designer or for people who are aspiring to specialise in UX design. Enrol in this UX design course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive UX design course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this UX design can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This UX design course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This UX design course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This UX design course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction To User Expericne, Ux Roles and How to Be a UX Designer Can I Be A UX Designer 00:03:00 Different Roles Of UX Designers2 00:06:00 Major Parts Of Every UX Design 00:05:00 What Is Human Centered Design (HCD) 00:03:00 What Is Agile UX. (Student Request Headshot Video) 00:06:00 Double Diamond Model Of Design By Don Norman 00:05:00 Using Root Cause Analysis In UX Design 00:02:00 Seven Stages Of Action By Don Norman 00:05:00 5 Second Usability Test 00:02:00 What Are Affordances, Anti-Affordances And Signifiers 00:06:00 Human Centered Design, Double Diamond Model Of Design And Root cause Analysis Examples Of Affordances And Signifiers 00:06:00 Affordances & Signifiers Explained - Headshot Video 00:05:00 What Is Mapping And Natural Mapping 00:09:00 Conceptual And Mental Models In UX 00:06:00 Working Memory And Our Attention Span 00:06:00 Examples Of Working Memory And attention 00:07:00 Recognition Rather Than Recall 00:04:00 Examples Of Recognition Rather Than Recall 00:04:00 How User Expectations Actually Work 00:04:00 User Expectations Example - Headshot Video 00:02:00 Examples Of User Expectations 00:08:00 Limits Of Peripheral Vision 00:05:00 Examples Of Limited Peripheral Vision 00:07:00 What Is Context Of Use In User Experience 00:05:00 Explanation Of Context Of use - Headshot Video 00:02:00 Why Stakeholders Are As Important As Users 00:04:00 What Is Information Architecture. (Headshot Video) 00:05:00 Examples Of Information Architecture (Navigation Best Practices) 00:11:00 Human Laziness, Decision Paralysis And Reading Pattern 00:05:00 Principles & Behavior Patterns, Decision Making, Scanning Patterns And Change Blindness Human Decision making - How Old and New Brain works 00:03:00 Humans Hate Change 00:03:00 Our Goals And Change Blindness 00:03:00 Examples Of Human Behavior, Decision Paralysis And Why We Hate Change 00:08:00 Designing For Humans - How to Design Better Products For Humans Discoverability - Can Your Users Discover Your Product's Features 00:06:00 Learnability - Can Your Users Learn To Use Your Product Easily 00:04:00 Examples Of Visual And Audio Feedback 00:08:00 Feedback Within The Context - Walmart Example 00:03:00 Consistency In Design & Function With Examples 00:06:00 Constraints And How To Use Them To Improve UX 00:06:00 What Are Slips & Mistakes And How To Avoid Them 00:04:00 Designing For Errors With Examples 00:05:00 User Always In Control With Examples 00:04:00 Using Grouping And Chunking To Improve UX 00:07:00 Physical & Mental Limitations Of Humans 00:04:00 How Developers Can Improve User Experience? Using Design Patterns - Don't re-Invent The Wheel 00:05:00 Why Users Always Need Speed And When To Use Delays 00:06:00 Power Of Smart Defaults & Suggestion 00:06:00 Guiding And Training Users At Every Step 00:04:00 Reduce Number Of Barriers To Entry For Users 00:05:00 Use Natural Language Rather Than Codes 00:08:00 Examples Of Natural Language Or Converstational Forms 00:03:00 Timing Of Notifications And Our Perception 00:07:00 Using Google Analytics To Know More About Users 00:05:00 Data Driven Design And Anticipatory Design With Examples 00:04:00 Case Study Solution - GPtools App 00:12:00 Assessment Assessment - UX Design 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.

Course Information This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. Benefits include: Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. This course is structured to encourage delegates to:  Discuss and develop ideas Develop a practical approach for creating process maps and writing SOPs Understand how to use process maps in SOPs effectively Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. Is this course for you? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. What will you learn? Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: Create process maps and write clearer more concise SOPs Understand how to use process maps in SOPs effectively Understand how process mapping can be applied to process improvement and better SOPs. Tutors Tutors will be comprised of (click the photos for biographies): Laura Brown Director, Laura Brown Training and Development David Butler VP of Quality, Resolian Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome, Introductions and Course Objectives Why Companies manage by process. 10:00 Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 Exercise 1 - Feedback 10:45 Break 11:00 Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. 12:30 Exercise 2 - Feedback 13:00 Lunch 14:00 Exercise 3 - Discussion of Options for Format, Structure and Layout What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 Exercise 3 - Feedback 15:00 Break 15:15 A Case Study example of a good SOP that uses a flow chart / process map 15:30 Exercise 4 Discussion of the content of an SOP using a Process Map 15:35 Exercise 4 - Feedback 15:45 Key Writing Considerations 16:15 Exercise 5 16:45 Exercise 5 - Feedback 17:00 Close of Day Day 2 09:00 Review of Day 1 09:15 Using Metrics Selecting and using metrics to monitor and improve processes. 10:00 Exercise 6 - Practice in Process Mapping Creating Process Maps from multi-source information. 11:00 Break 11:15 Exercise 6 - Feedback 11:45 Common Pitfalls Common problems and tips for good Process Mapping. 12:15 Demonstration of Process Mapping on a PC 12:45 Lunch 13:30 Exercise 7 - Mind Mapping 14:30 Exercise 7 - Feedback 15:00 Break 15:15 Exercise 8 - Using Process Maps to Write an SOP Applying your process mapping skills as part of writing an SOP 15:30 Exercise 8 - Feedback 15:45 Course Review and Follow-up 16:00 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. Development Level Learn

Personal development groups for practitioners with Bárbara Godoy A playground for therapists to expand our perception to metaphor, as a way to connect directly with the experience of the other, guided by folklore and fairytales. "Supportive, thought-provoking, emancipating, grounding" Tuesday Evenings Group 6 pm to 7.15 pm  (UK Time) Friday Lunchtime Group 12.30 pm to 1.45 pm (UK time) Spring Term Phase One - 2025 22 and 29 April 6, 13, 20 and 27 May 3, 10, 17 and 24 June Autumn Term Phase Two - 2025 23 and 30 September 7, 14, 21 and 28 October 4, 11, 18 and 25 November Winter Term Phase Three - 2026 20 and 27 January 3, 10, 17 and 24 February 3, 10, 17 and 24 March Winter Term Phase One - 2025 24 and 31 January 7, 14, 21, 28 February 7, 14, 21 and 28 March Spring Term Phase Two - 2025 25 April 2, 9, 16, 23 and 30 May 6, 13, 20 and 27 June Autumn Term Phase Three - 2025 26 September 3, 10, 17, 24 and 31 October 7, 14, 21 and 28 November Venue: Online (Zoom) Fee: £350 per term or £900 the whole year Bárbara Godoy M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP & UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetBárbara’s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent’s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. Bárbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: “Experiences” to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work. Organized by:

A course on Curating and the Psychology of Perception - which are very closely interlinked. Curating and the Psychology of Perception are very closely interlinked. Yet, psychologists and curators are rarely brought together to examine them together. This course has previously ran as part of the rich portfolio of (AIR interdisciplinary courses)[https://www.gold.ac.uk/short-courses/air]. It now runs as part AIR Courses at TechnoTruth. Taught by leading experts This course is taught by two leading experts. The course combines lectures on the history of the most important exhibitions of modern art with psychology of perception to address several important questions. Read more on the course page. Group bookings and Enquiries To book this course for a group, please email us at: info(@TechnoTruth.co.uk). Refunds: We will be happy to refund the fee, minus the Eventbrite fee, which is not refundable. For cancellations latter than 24 hours ahead of the start of the training, a proportion of the fee (£95) is non-refundable.

Learners will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the installation of FD&FA systems.

Overview In the era where experience trumps physical gifts, Airbnb has stepped up its game, introducing not just spaces but rich cultural activities, offering guests a once-in-a-lifetime encounter. Welcome to the 'Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment' course. Whether you wish to share the rhythm of art, the serenity of health sessions, or the buzz of entertainment events, this comprehensive guide equips you to bring memories to life and, in the process, monetise your passion. Discover a world where passion meets profession. This course navigates the avenues of the Airbnb platform, ensuring that you not only understand what constitutes an Airbnb experience but can curate one that stands out amidst the rest. From effective planning aligning with quality standards to strategic pricing, every aspect is meticulously covered.  Whether you're a novice seeking to embark on this journey or someone looking to hone their skills further, the well-structured modules are a treasure trove of insights. Through interactive content, you're set to metamorphose your vision into a tangible experience ready to charm guests from across the globe. Learning Outcomes: Understand the fundamentals and types of Airbnb Experiences available. Design an Airbnb Experience infused with passion, unique skills, and active participation. Master the intricacies of listing, including crafting compelling overviews and photo uploads. Gain proficiency in pricing strategies, guest considerations, and home-based event nuances. Develop the expertise to construct a captivating title for your Airbnb Experience. Why buy this Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment course for? Enthusiasts keen to monetise their passion through curated events. Business owners wishing to diversify into experiential offerings. Artists and performers eager to showcase their talents on a global platform. Health and wellness professionals aiming to conduct unique sessions or workshops. Anyone interested in delving into the realm of event hosting with a distinct edge. Prerequisites This Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Airbnb Experience Host: £25,000 - £40,000 Per Annum Airbnb Experience Coordinator: £30,000 - £45,000 Per Annum Event Manager on Airbnb Platform: £35,000 - £50,000 Per Annum Airbnb Experience Consultant: £40,000 - £55,000 Per Annum Artistic Workshop Facilitator on Airbnb: £30,000 - £47,000 Per Annum Health and Wellness Workshop Leader on Airbnb: £32,000 - £46,000 Per Annum Course Curriculum Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment Module 01: Make Memories and Monetize a Passion with Airbnb Experiences! 00:04:00 Module 02: What Is an Airbnb Experience? 00:02:00 Module 03: Airbnb Experience Basics Including Passion, Skills, Participation, and Uniqueness 00:05:00 Module 04: Plan Successful Experiences by Knowing the Quality Standards Upfront 00:04:00 Module 05: What Experiences Are Available On Airbnb? 00:06:00 Module 06: Use a Listing Similar To the Desired Experience as a Template 00:03:00 Module 07: Create Your Experience Location and Overview 00:04:00 Module 08: Input Basics and About You to Get Started 00:04:00 Module 09: What We'll Do and Passing Review 00:07:00 Module 10: Upload High Quality Photos of Guests in the Experience 00:05:00 Module 11: Meeting Location and Considerations If Working From Home 00:05:00 Module 12: Pricing and Number of Guests for the Experience 00:06:00 Module 13: Finishing Creating Your Experience and Preparing To Submit 00:08:00 Module 14: Composing the Perfect Title 00:05:00 Assignment Assignment - Airbnb Experience Creation Host Events for Business, Art, Health, and Entertainment 00:00:00

Live group meetings will take place on Zoom on Sundays from 7-9pm GMT. To check your local time, please use a online time zone calculator such as this one. A Retreat in Daily Life is a way to find something of what you might experience on a residential retreat, with the difference being that you are at home, and the prayer experience is woven into the rhythm of your ordinary life.  The Contemplative at Home Retreat in Daily Life involves two components: Six days per week : Thirty to Forty-five minutes of daily personal prayer, with suggested meditations and reflection questions. One day per week : A two-hour Zoom call, to share with other pilgrims who are on retreat with you. Lissy hosts these sessions in a group spiritual direction format. Who is this for?This retreat is suitable for anyone who has (or has had) some kind of practice of Christian prayer, and is ready to explore a bit more of their faith, their prayer life or their relationship with God. This might be for you if you Would like to explore the contemplative prayer traditions of the Christian faith Are ready for something deeper in your relationship with God Hope to find God in new ways Would like some structure and support to help you reinstate a habit of daily prayer Would like to go away on retreat, but are unable to at the moment Enjoy Contemplative at Home meditations and want to connect with others who do as well Prayer MaterialMeditations from the Contemplative at Home archives are suggested for five days of the week, with an Examen or review practice on the sixth day of the week. Each week follows a slightly different theme. Week One: Introduction to Contemplative Prayer / Establishing your Routine Week Two: Lectio Divina / Listening to Scripture Week Three: Imaginative Contemplation / Encoutering Jesus  Week Four: Praying with the Psalms / My Life in God Prompts for reflection are also provided. Most of the meditations are around twenty minutes in length, with a suggested 15 minutes after the audio meditation for journalling or reflecting on your prayer experience.  Further Details and Commitment The times listed on the sign up link above reflect the time for the group calls. Please be aware of your local time zone. I work in the UK and times may be listed for GMT. There will be one call before the retreat begins, and one at the end of each week, for a total of 5 calls.  There will be a maximum of six participants in the group. Please check that you are able to attend all of the group sessions before you apply. The daily prayer can be done at any time that suits you but, if you don't already have a 30-45 minute window of time devoted to prayer each day, do take some time to think about when you might fit it in, for example: will you wake up earlier? Will you do it at lunch time? in the evening? How realistic is this? Is there a place in your house where you could sit to pray? Will those you share space with will be able to respect your commitment to the retreat? This won't be for everyone, but for those who are drawn to take part in this prayer experience, I have no doubt that it will be a positive and enriching time. I am really looking forward to sharing this space with you.  

As a student of this course, you will learn essential UX/UI skills to become a professional designer.