5982 Courses delivered Online

Description: The Microsoft PowerPoint 365 for Beginners is created so you can access your presentations, documents, or spreadsheets. In this course, we will focus on the PowerPoint web app; you will learn the basic functions and how to use it. Find out how to make changes on the same site where your presentation is. This will be useful to those people who are always on the go and needs always to have access to their files anywhere. Also, you will appreciate the convenience of the PowerPoint Web App could offer through this course. Who is the course for? Professionals who want to learn about the Office 365 PowerPoint Web App People who have an interest in the basics and features of the Office 365 PowerPoint App Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint 365 for Beginners course is a useful qualification to possess and would be beneficial for these professions or career which are: Admin Assistant PA Secretary Administrator Office Manager Microsoft PowerPoint 365 for Beginners Module One - Getting Started 00:30:00 Module Two - Welcome to Office 365 Web Apps 01:00:00 Module Three - Viewing Web App Presentations (I) 01:00:00 Module Four - Viewing Web App Presentations (II) 00:30:00 Module Five - Working with Slides 00:30:00 Module Six - Editing in the Browser 01:00:00 Module Seven - Formatting Text 01:00:00 Module Eight - Formatting Paragraphs 01:00:00 Module Nine - The Insert Tools 01:00:00 Module Ten - The Finishing Touches 01:00:00 Module Eleven - Broadcasting Presentations on the Web 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint 365 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Powerpoint 365 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Powerpoint 365 for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Created by Microsoft, InfoPath Designer 2010 is one of their applications. It was created for designing, distributing, filling and submitting electronic forms containing structured data. In this course, you will learn the necessary skills, knowledge, and information about InfoPath Designer 2010 and learn how to customize the InfoPath environment to make it work for you. Find out how to utilize the features of this program such as digital signatures, all control features, using commands and switches, formulas and functions, and rules, queries, and data submission. Who is the course for? Professionals who want to learn more about the Microsoft InfoPath Designer 2010 People who want to become an expert in using Microsoft InfoPath Designer 2010 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft InfoPath Intermediate Level is a useful qualification to possess and would be beneficial for any type of professions or career such as: Administrative Officer Project Management Officer Project Assistant Project Support Secretary. Microsoft InfoPath Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the InfoPath Environment 01:00:00 Module Three - Working with Digital Signatures 01:00:00 Module Four - Doing More with Controls 01:00:00 Module Five - Working with Control Properties, Part 1 01:00:00 Module Six - Working with Control Properties, Part 2 01:00:00 Module Seven - Using Commands and Switches 01:00:00 Module Eight - Using Formulas and Functions 01:00:00 Module Nine - Using Action Rules 01:00:00 Module Ten - Using More Action Rules 01:00:00 Module Eleven - Using Queries and Data Submission 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft InfoPath Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft InfoPath Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft InfoPath Intermediate Level 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Regardless of whether you are a business writer, an advertiser, or somebody who utilizes the software for general report creation and handling, the skills incorporated into this course will enable you to maximize your use of many powerful Word features to create compelling, visually attractive, and useful documents. This online course will allow you to learn advanced Word techniques, covering all that you need to help you get started. It shows you how to open reports and control the words on the page, so they look as you mean, whatever your purpose.In this course you will learn the necessary skills, knowledge and information of Microsoft Word 2007.  Who is this course for? New users, beginners, and intermediates users can benefit from this course. This course would be ideal for individuals who wish to develop their skills of using Microsoft Office Excel application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path:  Microsoft Word 2007 Advanced Level will be very beneficial and helpful, especially to the following professionals: Administrative Assistant. PA. Secretary. Administrator. Office Manager. Microsoft Word 2007 Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with the Word Window 01:00:00 Module Three - Adding Pictures 01:00:00 Module Four - Adding Smart Art 01:00:00 Module Five - Adding Tables 01:00:00 Module Six - Advanced Table Tasks 01:00:00 Module Seven - Inserting Special Objects 01:00:00 Module Eight - Adding In-Document References 01:00:00 Module Nine - Advanced Research Tasks 01:00:00 Module Ten - Reviewing a Document 01:00:00 Module Eleven - Customizing Word 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Word 2007 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Word 2007 Advanced Level 00:20:00 Final Exam Final Exam- Microsoft Word 2007 Advanced Level 00:20:00

Description: Knowing the basics of how Windows 8 system works will help you utilize the advanced features that will make your professional life easier. Through this course, you will learn which apps to use and how to utilize it well. You will learn the features of the new task bar and charms bar and know how to manage your files and folders in a more organised way. Understand all the basic features of networking and Devices, settings and the control panel. Know how to keep your system running smoothly with security and maintenance options to avoid delays and maintain your productivity. In this course you will learn the necessary skills, knowledge and information of Windows 8 Operating System.  Who is the course for? Professionals who want to learn how Windows 8 works People who have an interest in knowing all the basics and essentials in Windows 8 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Windows 8 Operating System is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in. Level 2 Certificate in Windows 8 Operating System Module One - Getting Started 00:30:00 Module Two - Welcome to Windows 8 01:00:00 Module Three - Using Apps 00:30:00 Module Four - Working with the Desktop 00:30:00 Module Five - Using the Taskbar 00:30:00 Module Six - Working with the Charms Bar 01:00:00 Module Seven - Managing Your Files and Folders 01:00:00 Module Eight - Networking and Devices 00:30:00 Module Nine - Working with Settings and the Control Panel 01:00:00 Module Ten - Personalizing Windows 8 01:00:00 Module Eleven - Understanding Security and Maintenance 00:30:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Level 2 Certificate in Windows 8 Operating System 00:20:00 Final Exam Final Exam- Level 2 Certificate in Windows 8 Operating System 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Excel is one of the most popular spreadsheet programs in the world and is used throughout every single type of business out there. This program is designed to help people analyze large amounts of data through tabulation, charts, graphs and more. If you want to start learning about this program, then this Microsoft Excel 2010 for Beginners is for you. This is a basic course designed to help you get familiarized with the workings of Microsoft Excel. You will first start with simple tasks like opening and closing excel and work in worksheets. You will then start reviewing excel data and printing them as well. This course will help you further by teaching you to build formulas, functions and utilize time-saving tools. Finally, you will also look into formatting from both a beginner and advanced perspective. This is a great course for anyone that wants to learn about MS Excel and would prove invaluable if you want to use it for problem-solving through data analysis. So what are you waiting for, get this course now to make your life easier? Who is the course for? Professionals who want to learn how to use Microsoft Office Excel. People who have a need to analyze and organise large amounts of data. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Microsoft Excel 2010 for Beginners is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Accounting Management consultant Investment Banking Analyst Marketing Engineering Academics Microsoft Excel 2010 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Excel 01:00:00 Module Three - Your First Worksheet 01:00:00 Module Four - Working with Excel Files 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Printing Excel Data 01:00:00 Module Seven - Building Formulas 01:00:00 Module Eight - Using Excel Functions 01:00:00 Module Nine - Using Time Saving Tools 00:30:00 Module Ten - Formatting Your Data 01:00:00 Module Eleven - Advanced Formatting Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Excel 2010 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Excel 2010 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Excel 2010 for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Personal Management is the practice that involves planning of your life goals, both short and long term. These goals could be achieved through proper ways of living and management of your life. These management ways could vary from personal, career, education, financial, and time. If you want to learn how to do proper personal management, then you also need to manage your attention and ego. This course will be able to provide you with all of these lessons and attain the personal management and success you desire. Who is the course for? Professionals who are helping people cope up with their drug addiction People who have the interest to learn the ways to cope with drug addiction Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Personal Management course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellor Life Coach Mentors Psychologist Therapist. Managing Attention Module One - Getting Started 00:30:00 Module Two - Introduction to Attention Management 00:30:00 Module Three - Types of Attention 01:00:00 Module Four - Strategies for Goal Setting 01:00:00 Module Five - Meditation 01:00:00 Module Six - Training Your Attention 01:00:00 Module Seven - Attention Zones Model 01:00:00 Module Eight - SMART Goals 01:00:00 Module Nine - Keeping Yourself Focused 01:00:00 Module Ten - Procrastination 01:00:00 Module Eleven - Prioritizing Your Time 01:00:00 Module Twelve - Wrapping Up 00:30:00 Attention Management- Activities 00:00:00 Managing Ego Why You Need To Develop Your Ego 00:30:00 Work On Honesty 00:30:00 Work On Courage And Exploration 01:00:00 How To Build A Stronger Ego 01:00:00 Staying Engaged With Life 00:15:00 The Dangers Of A Damaged Ego 00:15:00 Personal Development Healthy Abundance Mindset 01:00:00 Meditation 01:00:00 Goal Setting 01:00:00 Center Yourself 01:00:00 Get Over Your Fear 01:00:00 Be Grateful 01:00:00 Visualize 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Personal Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Personal Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Having the children brings out an immense feeling of joy and love. Ensuring your children's healthy lifestyle is therefore immensely important. This course is specially designed for people who are willing to ensure a healthy lifestyle for their children. This course brings out to you all the fundamental aspects and information related to raising children in healthy ways. This will teach you about the things you should be aware of to protect your children from any harm. This course will give you all the required information to ensure your children's healthy lifestyle. Who is the course for This course is designed for people who are looking forward to becoming parents. This course is for individuals who are willing to become babysitters. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Healthy Lifestyle for Children is a useful qualification to possess and would be beneficial for the following careers: Health and care assistant Child care mentor. Chapter 01 Strong Kids Basics 00:30:00 Chapter 02 Child Obesity Is A Serious Issue 00:30:00 Chapter 03 The Benefits Of An Active Lifestyle 01:00:00 Chapter 04 Shut Off The TV And Video Games 01:00:00 Chapter 05 Outdoor Activities For Your Kids 01:00:00 Chapter 06 Keep An Eye On Nutrition 01:00:00 Mock Exam Mock Exam-Healthy Lifestyle for Children 00:20:00 Final Exam Final Exam-Healthy Lifestyle for Children 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Want to improve your cash flow? or want to forecast your sales? Join the Flow Management and Forecasting course and learn to manage your flow and know how to reduce debt for improving your cash flow. The course is devoted to cashflow management. At first, you will learn the necessary concepts about forecasting. Next, the course explains cash flow, cash flow planning and management, dealing with the debt problem, improvements to the cash flow, cash flow problems, managing personal cash flow, and more. You will learn how to reduce your debt to improve the cash flow situation. The course shows you which cash flows on you. Finally, you will learn to amalgamate the superior knowledge in forecasting sales and to manage your flow. Upon completion, you will be able to manage your finances better. Who is the course for? Business owners, students of accountancy/ finance/bookkeeping, budding finance directors and management accountants Individuals who want to manage their personal cashflows better Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course Introduction FREE 00:03:00 Forecasting Forecasting 00:07:00 Cashflow Management What is Cashflow? 00:05:00 Planning and Management 00:08:00 Planning Part 2 00:12:00 Where it can go Wrong 00:09:00 Personal Cashflow Analysis 00:05:00 Personal Cashflow Analysis my Numbers Story 00:06:00 Debt 00:10:00 Concluding lecture Conclusion 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

Description: Retirement and succession planning is the management of filling the gap when a valuable employee retires. Retired workers or employers in your company can only be replaced with someone who has the same skills and knowledge. Companies and professionals who train their successor will not only help in filling the skills gap; it will also help in avoiding unstable future of business. If you want to know more about retirement and succession planning, then you don't have to worry about finding another source, this course will provide you everything you need to learn. Who is the course for? Professionals who help people decide their retirement plans. People who have an interest in their retirement plans. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Retirement and Succession Planning Course is a useful qualification to possess, and would be beneficial for the following careers: Career Guide Counsellor Financial Adviser Financial Consultant Investment Planner Retirement Consultant. Retirement Planning Financial Planning And Planning For Retirement 00:15:00 Diversity Is Key In Retirement Planning 01:00:00 Financial Future And Planning For Retirement 00:15:00 IRA vs. 401 (k) 01:00:00 Long Term Retirement Planning 00:15:00 Planning Your Financial Retirement 01:00:00 Properly Planning For Financial Retirement 01:00:00 Property Investment For Retirement 01:00:00 Retirement Planning : How Long Do You Expect To Live 01:00:00 Keys Considerations When Planning For Financial Retirement 01:00:00 Types Of Retirement Plans 01:00:00 What Are Iras? 01:00:00 What Is A 401(K)? 01:00:00 Why A Financial Advisor? 01:00:00 Importance Of Planning For Retirement 00:30:00 A Financial Planner May Be Your Best Gift To Yourself 00:15:00 Common 401(k) Mistakes 00:30:00 Consolidation Or Multiple Accounts 00:30:00 Dealing With Alzheimer's 01:00:00 Find Senior Independent Living Peoples Near You 00:15:00 Importance Of Life Insurance For Financial Retirement Planning 00:30:00 Investing In Bonds 00:30:00 Long Term Care Options 00:30:00 Manage Your Money In Financial Retirement 00:15:00 Retirement Planning And Savings Plans 01:00:00 Retirement Isn't For Everybody 00:30:00 Roth Iras For Financial Retirement 00:30:00 The Future Of Senior Living And Assisted Living 01:00:00 Thinks To Consider When Considering A 401(K) 01:00:00 Perfect Time For Retirement 00:30:00 Succession Planning Module One - Getting Started 01:00:00 Module Two - Succession Planning Vs. Replacement Planning 01:00:00 Module Three - Preparing for the Planning Process 01:00:00 Module Four - Initiating Process 01:00:00 Module Five - The SWOT Analysis 01:00:00 Module Six - Developing the Succession Plan 01:00:00 Module Seven - Executing the Plan 01:00:00 Module Eight - Gaining Support 01:00:00 Module Nine - Managing the Change 01:00:00 Module Ten - Overcoming Roadblocks 01:00:00 Module Eleven - Reaching the End 01:00:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00