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37365 Courses delivered Online

Cross-Cultural Awareness Training

4.7(160)

By Janets

Register on the Cross-Cultural Awareness Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Cross-Cultural Awareness Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Cross-Cultural Awareness Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Cross-Cultural Awareness Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 1: Introduction to Cross-Cultural Awareness Introduction to Cross-Cultural Awareness 00:13:00 Module 2: Cross-Cultural Communication Cross-Cultural Communication 00:14:00 Module 3: Corporate Cross-Cultural Awareness Corporate Cross-Cultural Awareness 00:15:00 Module 4: Cross-Cultural Design Cross-Cultural Design 00:11:00 Module 5: Cross-Cultural Competency Cross-Cultural Competency 00:15:00 Module 6: Cultural Values Cultural Values 00:12:00 Module 7: Working with and Managing a Culturally Diverse Team Working with and Managing a Culturally Diverse Team 00:14:00 Assignment Assignment - Cross-Cultural Awareness Training 6 days, 6 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Cross-Cultural Awareness Training
Delivered Online On Demand7 days
£25

Cerebral Palsy Awareness Training

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Cerebral Palsy Awareness Training
Delivered Online On Demand2 hours 48 minutes
£25

Organizational Communication

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Organizational Communication
Delivered OnlineFlexible Dates
£435

Award in Education and Training

By Training Tale

Award in Education and Training Level 3 Award in Education and Training - AET, previously PTLLS, is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this Level 3 Award in Education and Training (AET), previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The Level 3 Award in Education and Training course is accredited by TQUK. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This Award in Education and Training Course As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses for teaching and training for free to benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - ** [Free Courses ] ** Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner Learning Outcomes By the end of this Award in Education and Training course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose Award in Education and Training from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. Special Note: Please be informed that apart from the initial fee, you have to pay GBP 169 when submitting assignments. Course Curriculum [ Module 01 ] Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training [ Module 02 ] Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning [ Module 03 ] Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training Award in Education and Training Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the Award in Education and Training Qualification This qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this Award in Education and Training Course You will gain the following marketable qualities through the course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. Award in Education and Training Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body TQUK. Progression If you achieve this Award in Education and Training qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Award in Education and Training Wherever you work, this Award in Education and Training course is a must for you if you want to become a trainer. Besides, this Award in Education and Training course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path You can choose from a variety of professions either in teaching or training upon completion of the Award in Education and Training course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

Award in Education and Training
Delivered Online On Demand5 days
£21

Enhancing Observation Skills for Carers - CPD Certified

4.5(3)

By Studyhub UK

24 Hour Flash Deal **25-in-1 Enhancing Observation Skills for Carers Mega Bundle** Enhancing Observation Skills for Carers Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Enhancing Observation Skills for Carers package online with Studyhub through our online learning platform. The Enhancing Observation Skills for Carers bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Enhancing Observation Skills for Carers course provides complete 360-degree training on Enhancing Observation Skills for Carers. You'll get not one, not two, not three, but twenty-five Enhancing Observation Skills for Carers courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Enhancing Observation Skills for Carers courses are yours for as long as you want them once you enrol in this course This Enhancing Observation Skills for Carers Bundle consists the following career oriented courses: Course 01: Observation Skills for Carers Course 02: Emergency Care Worker Course 03: Health Care & Risk Assessment Course 04: Care Certificate Preparation Course 05: Wound Care and Tissue Viability Course 06: End of Life Care and Support Diploma Course 07: Adult Nursing, Health & Social Care Training Course 08: Baby Care, Child Care, Child Development and Nannying Course 09: Childcare and Nutrition Course 10: Care Planning and Record Keeping Course 11: Public Health Course 12: Anaphylaxis and Basic Life Support (CSTF) Course 13: Diabetes Management & Balanced Diet Course 14: Dementia Care(Attitudes, Awareness and Prevention) Course 15: Medication Administration and Preservation Course 16: Safeguarding Children Course 17: Diploma in Safeguarding Vulnerable Adults Course 18: Diploma in Infection Prevention Course 19: Medical Terminology Training Course 20: First Aid Training Certification Course 21: Healthcare GDPR Certificate Course 22: Safe Handling of Medicines Course 23: Consent Training in Healthcare Course 24: Safety & Precautions in Medication Management Course 25: Death Verification: Procedures and Legal Considerations The Enhancing Observation Skills for Carers course has been prepared by focusing largely on Enhancing Observation Skills for Carers career readiness. It has been designed by our Enhancing Observation Skills for Carers specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Enhancing Observation Skills for Carers Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Enhancing Observation Skills for Carers bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Enhancing Observation Skills for Carers Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Enhancing Observation Skills for Carers Elementary modules, allowing our students to grasp each lesson quickly. The Enhancing Observation Skills for Carers course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Enhancing Observation Skills for Carers bundle, you really hit the jackpot. Here's what you get: Step by step Enhancing Observation Skills for Carers lessons One to one assistance from Enhancing Observation Skills for Carersprofessionals if you need it Innovative exams to test your knowledge after the Enhancing Observation Skills for Carerscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Enhancing Observation Skills for Carers courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Enhancing Observation Skills for Carers certificate and transcript on the next working day Easily learn the Enhancing Observation Skills for Carers skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Enhancing Observation Skills for Carers training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Enhancing Observation Skills for Carers Requirements To participate in this Enhancing Observation Skills for Carers course, all you need is - A smart device A secure internet connection And a keen interest in Enhancing Observation Skills for Carers Career path You will be able to kickstart your Enhancing Observation Skills for Carers career because this course includes various courses as a bonus. This Enhancing Observation Skills for Carers is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Enhancing Observation Skills for Carers career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Enhancing Observation Skills for Carers - CPD Certified
Delivered Online On Demand6 days
£279

Biochemistry, Laboratory Technician with Spill Management Training

By Imperial Academy

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Biochemistry, Laboratory Technician with Spill Management Training
Delivered Online On Demand
£399

Patient Customer Service Training

4.7(160)

By Janets

Register on the Patient Customer Service Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Patient Customer Service Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Patient Customer Service Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Patient Customer Service Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Patient Customer Service Training Module 01: Introduction to Patient Customer Service Introduction to Patient Customer Service 00:27:00 Module 02: Effective Patient Customer Service Training Effective Patient Customer Service Training 00:28:00 Module 03: Areas of Patient Customer Service Areas of Patient Customer Service 00:38:00 Module 04: Customer Service Operative Skills Customer Service Operative Skills 00:38:00 Module 05: Organising Schedules Organising Schedules 00:46:00 Module 06: Medical Jargon and Terminology Medical Jargon and Terminology 00:46:00 Module 07: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:37:00 Module 08: Patient Customer Service Soft Skills Patient Customer Service Soft Skills 00:30:00 Module 09: What Customer Service Is to Different Medical Professionals What Customer Service Is to Different Medical Professionals 00:38:00 Module 10: Providing Customer Service and Support to Colleagues Providing Customer Service and Support to Colleagues 00:29:00 Module 11: Handling Difficult Customers Handling Difficult Customers 00:40:00 Assignment Assignment - Patient Customer Service Training 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Patient Customer Service Training
Delivered Online On Demand6 hours 37 minutes
£25

Firefighter Training

5.0(10)

By Apex Learning

Overview This comprehensive course on Firefighter Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Firefighter Training comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Firefighter Training. It is available to all students, of all academic backgrounds. Requirements Our Firefighter Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:36:00 total length •Introduction to Firefighter: 00:11:00 •Fire Safety Legislation: 00:22:00 •Understanding Fire: 00:23:00 •Fire Risk Assessment: 00:28:00 •Fire Safety Arrangements: 00:30:00 •Evacuation & Safety: 00:16:00 •Fire Extinguishers: 00:15:00 •Emergency First Aid at Work: 00:11:00 •Assignment - Firefighter Training: 00:00:00

Firefighter Training
Delivered Online On Demand2 hours 36 minutes
£12

Introduction to Project Management: In-House Training

By IIL Europe Ltd

Introduction to Project Management: In-House Training This course provides practical insights into what is project management and how it is performed in a structured manner. This course provides practical insights into what is project management and how it is performed in a structured manner. You will learn how projects are selected, initiated, planned, executed, monitored and control, as well as closed, which could serve you ubiquitously. The goal of this course is to provide a minimally essential orientation to practical project management concepts, tools, and techniques. You will be provided with enough of these that can be applied from both a project manager and a key stakeholder perspective. What you Will Learn You will learn how to: Articulate on the basics of the project management profession Explain project management terms and concepts in practice Speak on how projects originate in mature organizations Employ a disciplined approach to initiating, planning, and managing projects to closure Identify and describe the roles and responsibilities of key project stakeholders Consider standard project processes to implement based upon the PMBOK® Guide Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Key terms and concepts Organizational framework Leadership framework Originating and Initiating Originating projects Initiating projects Planning Planning overview Scope and quality planning Resources and risk planning Schedule and cost planning Project baselining Executing and Controlling Executing Monitoring and Controlling Closing Project closing overview Closing administratively Closing financially Summary and Next Steps Review of goals, objectives, key concepts, and expectations Evaluations

Introduction to Project Management: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£495

Enhancing Performance with Productive Conflict: In-House Training

By IIL Europe Ltd

Enhancing Performance with Productive Conflict: In-House Training Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response

Enhancing Performance with Productive Conflict: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£495