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Duration 2 Days 12 CPD hours This course is intended for There is no specific prerequisite for the CDRP© course. However, participants who have at least three years' experience in a data centre and/or IT infrastructures will be best suited. Overview After completion of the course, the participant will be able to: 1. Understand the different standards and methodologies for risk management and assessment 2. Establish the required project team for risk management 3. Perform the risk assessment, identifying current threats, vulnerabilities and the potential impact based on customised threat catalogues 4. Report on the current risk level of the data centre both quantitative and qualitative 5. Anticipate and minimise potential financial impacts 6. Understand the options for handling risk 7. Continuously monitor and review the status of risk present in the data centre 8. Reduce the frequency and magnitude of incidents 9. Detect and respond to events when they occur 10. Meet regulatory and compliance requirements 11. Support certification processes such as ISO/IEC 27001 12. Support overall corporate and IT governance Introduction to Risk Management Risk management concepts Senior management and risk Enterprise Risk Management (ERM) Benefits of risk management Data Centre Risk and Impact Risk in facility, power, cooling, fire suppression, infrastructure and IT services Impact of data centre downtime Main causes of downtime Cost factors in downtime Standards, Guidelines and Methodologies ISO/IEC 27001:2013, ISO/IEC 27005:2011, ISO/IEC 27002:2013 NIST SP 800-30 ISO/IEC 31000:2009 SS507:2008 ANSI/TIA-942 Other methodologies (CRAMM, EBIOS, OCTAVE, etc.) Risk Management Definitions Asset Availability/Confidentiality/Integrity Control Information processing facility Information security Policy Risk Risk analysis/Risk assessment/Risk evaluation/ Risk treatment Threat/Vulnerability Types of risk Risk Assessment Software The need for software Automation Considerations Risk Management Process The risk management process Establishing the context Identification Analysis Evaluation Treatment Communication and consultation Monitoring and review Project Approach Project management principles Project management methods Scope Time Cost Cost estimate methods Context Establishment General considerations Risk evaluation, impact and acceptance criteria Severity rating of impact Occurrence rating of probability Scope and boundaries Scope constraints Roles & responsibilities Training, awareness and competence Risk Assessment - Identification The risk assessment process Identification of assets Identification of threats Identification of existing controls Identification of vulnerabilities Identification of consequences Hands-on exercise: Identification of assets, threats, existing controls, vulnerabilities and consequences Risk Assessment - Analysis and Evaluation Risk estimation Risk estimation methodologies Assessment of consequences Assessment of incident likelihood Level of risk estimation Risk evaluation Hands-on exercise: Assessment of consequences, probability and estimating level of risk Risk Treatment The risk treatment process steps Risk Treatment Plan (RTP) Risk modification Risk retention Risk avoidance Risk sharing Constraints in risk modification Control categories Control examples Cost-benefit analysis Control implementation Residual risk Communication Effective communication of risk management activities Benefits and concerns of communication Risk Monitoring and Review Ongoing monitoring and review Criteria for review Risk scenarios Risk assessment approach Data centre site selection Data centre facility Cloud computing UPS scenarios Force majeure Organisational shortcomings Human failure Technical failure Deliberate acts Exam: Certified Data Centre Risk Professional Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Designed for those passionate about supporting students with Special Educational Needs, this comprehensive program will empower you with the knowledge and skills needed to excel in this Vital role. You will learn various SEN conditions, effective communication strategies and personalised learning approaches. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Demonstrate the statutory and regulatory context for SEN Demonstrate your knowledge about the various special education needs Recognise core teaching challenges and help kids with learning disabilities Know how to use the tactics and strategies for children with special needs Understand how to develop inclusive SEN policies and procedures for schools Understand the responsibilities and duties of the management board. Demonstrate the national minimum standards for residential special schools Know how to offer each person individualised learning support Understand applied behaviour analysis (ABA) Identify the components, rules and foundation techniques of ABA Understand various skills such as language, cognitive, visuospatial and motor skills Recognise the effects of various developmental disorders such as autism and ADHD Gain knowledge about visual aids and meltdown strategies Demonstrate the functional skills training on self-feeding and toilet training Exhibit an understanding of the learning challenges linked to each SEN SEN Teaching Assistant Advanced Diploma Course Overview All educational institutions, local governments, and teachers are required to abide by the Special Educational Needs Code of Practice, which explains the statutory requirements and legal framework to identify and manage SEN in the students they support or educate. This course will help you adhere to the legal framework and provide you with a fundamental understanding of how to teach students who have physical, behavioural, or learning difficulties in order to promote their academic, social, and emotional development. This extensive SEN Teaching Assistant Advanced Diploma Course Online is ideal for those who want to help children with special needs and aspire to pursue a career as an SEN teaching assistant. This course will provide a concise insight into the legal framework and statutory obligations for SEN and outlines the teaching strategies and approaches that can be followed to teach pupils with special education needs. You will gain in-depth information on how to create and develop inclusive whole-school policies and procedures for SEN, the national minimum standards for residential special schools, and the roles and duties of the board of management. You will also gain substantial knowledge on a variety of skills and discover how applied behaviour analysis (ABA) works. This course covers a variety of meltdown management techniques, visual aids, and developmental disorders. Upon successful completion of this SEN Teaching Assistant Advanced Diploma Course Online, you will be able to evaluate children's behaviour and developmental patterns, enhance your expertise as an SEN teaching assistant and provide special education to children with disabilities. Who should take this course? This SEN Teaching Assistant Advanced Diploma Course Online is primarily aimed at: SENco SEN tutor SEN teaching assistant Aspiring SEN teaching assistant Learning support assistant Parents of children with learning disabilities Anyone associated with the SEN teaching industry This course is, however, not limited to a particular profession or line of work. This course can be taken by anyone willing to learn about the SEN teaching methods and strategies. Entry Requirements  There are no academic entry requirements for this SEN Teaching Assistant Advanced Diploma Course Online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method  This SEN Teaching Assistant Advanced Diploma Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction to Special Educational Needs (Sen) Teaching Introduction to Special Educational Needs (Sen) Teaching Statutory and Regulatory Context for SEN Statutory and Regulatory Context for SEN Understanding How Special Educational Needs & Disabilities Affect Pupils' Participation and Learning Understanding How Special Educational Needs & Disabilities Affect Pupils' Participation and Learning Teaching Strategies and Approaches for Pupils with Special Educational Needs Teaching Strategies and Approaches for Pupils With Special Educational Needs Drawing Up Inclusive Whole-School Policies and Procedures for Sen Drawing Up Inclusive Whole-School Policies and Procedures for Sen Developing a Whole-School Policy on Assessment Developing a Whole-School Policy on Assessment Inclusive Education for Students With Special Educational Needs Inclusive Education for Students With Special Educational Needs Leadership of Special Schools Leadership of Special Schools National Minimum Standards for Residential Special Schools National Minimum Standards for Residential Special Schools Role and Functions of the Board of Management Role and Functions of the Board of Management Education Planning for Individual Students Education Planning for Individual Students Applied Behavioural Analysis (ABA) Introduction to ABA Introduction to ABA ABA Component Breakdown ABA Component Breakdown Rules When Applying ABA Rules When Applying Aba Foundation Techniques of Aba Part A Foundation Techniques of Aba Part A Aba for Motor Skills Aba for Motor Skills Aba for Language Skills Aba for Language Skills ABA for Cognitive Skills ABA for Cognitive Skills ABA for Visuospatial Skills ABA for Visuospatial Skills Generalization in ABA Theory Generalization in ABA Theory Children with Autism - Early Intervention Introduction to Development Disorders Developmental Disorder & Autism Aspergers and Attention Deficit Hyperactivity Disorder Introduction to Visuals Aids Introduction to Visual Aids Effectiveness and Types of Visual Aids Introduction to Visuals Aids 2 (Social Stories) Introduction to Visual Aids 2 - Social Stories Meltdown Strategies Meltdown Strategies Functional Life Skills Training 1 - Self Feeding Functional Life Skills Training 1 - Self Feeding Functional Life Skills Training 2 - Toilet Training Functional Life Skills Training 2 - Toilet Training Storytime Storytime! Assessment Assessment - SEN Teaching Assistant Advanced Diploma Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview of Level 3 Diploma in Health & Social Care If you are thinking about a career in Healthcare, you have the right mindset. In the UK, professionals in the health and social care sector enjoy the fulfilment of making a difference in people's lives but also benefit from competitive salaries. Our Level 3 Diploma in Health & Social Care provides a comprehensive understanding of the field and is designed to enhance your career prospects. Care Assistants and Healthcare Assistants can earn between £22,000 to £30,000 annually, while specialised roles like Social Workers may earn between £28,000 and £38,000. This sector offers both financial stability and significant growth potential. In this Level 3 Diploma in Health & Social Care, you'll learn about the fundamentals of health and social care. You will also learn effective communication tailored for care settings, understand the rights and responsibilities of healthcare workers, and explore the roles of caregivers and healthcare professionals. The course also covers promoting equality, diversity, and rights in care, understanding legal and ethical aspects of healthcare, safeguarding vulnerable individuals, risk management in health and social care and much more. By taking this course, you'll improve your job prospects and be equipped to make a real difference in the lives of others. The curriculum ensures that upon completion, you will be an attractive candidate for various roles in this sector and a more effective, empathetic, and informed professional. So what are you waiting for? Enrol today and start your success journey! Fast-Track Your Learning: Watch the Course Trailer Get a Quick Look at The Course Content: This Level 3 Diploma in Health & Social Care Course will help you to learn: Fundamentals of Health and Social Care, including core responsibilities and ethics. Effective Communication skills tailored for health and social care settings. Understanding and upholding the Rights and Responsibilities in care environments. The Role and Skills of a Caregiver and Healthcare Professional. Promoting Equality, Diversity, and Rights in Health and Social Care. Principles and Policies governing Health and Social Care work. Legal and Professional Standards of Practice in Health Care, in two comprehensive parts. Techniques for Safeguarding Vulnerable Individuals. Comprehensive knowledge of Health and Safety Responsibilities. Effective Risk Management strategies in Health and Social Care. Preparation for real-world scenarios through Mock and Final Exams. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement   Certificate of Completion - Digital/PDF Certificate After completing the Level 3 Diploma in Health & Social Care course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals aspiring to enter the health and social care sector. Existing care workers seeking formal qualifications. Nurses and healthcare assistants aiming for career advancement. Support workers in residential or community settings. Anyone interested in understanding the complexities of health and social care. Requirements You don't need any educational qualification or experience to enrol in the Level 3 Diploma in Health & Social Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path This Level 3 Diploma in Health & Social Care isn't just an investment in your education; it's a step towards a rewarding and impactful career where you make a difference every day. Some potential career paths are: Care Assistant: £20,000 - £30,000 annually Healthcare Assistant: £22,000 - £32,000 annually Support Worker: £22,000 - £30,000 annually Senior Care Worker: £25,000 - £35,000 annually Nursing Assistant: £24,000 - £35,000 annually Residential Care Home Manager: £28,000 - £40,000 annually Level 3 Diploma in Health & Social Care FAQs Q: What is health care and social care? Healthcare is more easily understood. It is the care that professionals or pharmaceutical companies provide for well-defined illnesses, injuries, or diseases or to prevent such conditions. It also includes care for pregnant women, who may be healthy and may have healthy fetuses but need facilitation to give birth. Social care addresses a wide range of needs beyond healthcare, although the two are interrelated. It helps individuals better adapt to a social and family environment. The term and its boundaries need to be more well-defined. Q. What is level 3 of health and social care? A level 3 Health and social care qualification is equivalent to A-levels. It is usually done as a BTEC (however, if you're 19+, it's usually an NVQ or an Access course). You do one year for a Subsidiary Diploma, and after completing the second year, you get an Extended Diploma worth three A-levels. It's basically the go-to qualification if you want to go to university to study Nursing, midwifery, SALT (speech and Language), OT (occupational therapist), social work, etc. However, because it is so broad in modules you learn, you can work in some areas of schools. Q. Why do you want to study health and social care? Health and social care is an amazing learning field where you will learn how issues like mental health, poverty and the use of recreational drugs impact individuals. You will also learn different aspects of this arena.  You will learn- - Fundamentals of Health and Social Care. - Effective Communication skills tailored for health and social care. - Understanding and upholding the Rights and Responsibilities in care environments. - The Role and Skills of a Caregiver and Healthcare Professional. - Promoting Equality, Diversity, and Rights in Health and Social Care. - Principles and Policies governing Health and Social Care work. - Effective Risk Management Strategies in Health and Social Care. Q. What's the best career choice for health and social care? The best career choices in health and social care include:   - Nursing: Providing direct patient care and working in diverse healthcare settings. - Medicine: Diagnosing, treating illnesses, and leading healthcare teams. - Allied Health Professions: Specialised assessments and therapeutic interventions in physiotherapy, occupational therapy, and radiography. - Social Work: Supporting individuals and families facing challenging circumstances. - Counselling and Psychotherapy: Helping individuals navigate mental health challenges and providing therapy. - Public Health: Improving population health, developing policies, and promoting disease prevention. - Health Administration and Management: Overseeing healthcare facilities and ensuring efficient delivery of services. - Caregiving and Support Roles: Directly providing care and support to needy individuals. Q. What do you do for health and social care GCSE? To make an outstanding result, you have to cover these topics - - Personal Development and Relationships - Health, Social Care and Early Years Provision - Health and Wellbeing - Health, Social Care and Early Years in Practice Q. What is RQF Health and Social Care? The RQF Health and Social Care or RFQ Level 2 Diploma in Health & Social Care is a suitable qualification for those who are just starting employment in the social care industry or those who are already working as a social care assistant/worker. Q. Why I will study NVQ Health and Social Care? The NVQ Health and Social Care or Level 2/ Level 3/ Level/ Level 5 NVQ Health and social care programme will help you reach your fullest potential and make a more significant impact on the lives of the most vulnerable community members. You will look at equality and diversity, growth, and development, as well as the role of safeguarding and protection in health and social care.  How Do Our Online Courses Work? Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Module 1: Introduction to Health and Social Care Module 2: Communication and its Relevance Module 3: Rights and Responsibilities as a Health and Social Care Worker Module 4: Role as A Caregiver and Healthcare Professional Module 5: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 6: Important Principles and Policies in Health and Social Care Work Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 2) Module 9: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care

Enhance your receptionist skills with this comprehensive diploma course. Delve into various modules covering essential aspects of reception and office management. Learn business telephone etiquette, travel arrangement skills, time management, and effective communication. Acquire advanced MS Excel proficiency for data management. From customer service to business writing, this course equips you with the knowledge and skills needed to excel as a receptionist. Learning Outcomes: Master essential receptionist duties and etiquette. Develop effective business telephone skills. Learn to represent your employer and company professionally. Gain proficiency in mail services, shipping, and travel arrangements. Enhance time management and organizational skills. Strengthen communication and customer service abilities. Acquire proficiency in Microsoft Excel, from text and mathematical formulas to advanced functions. Learn Power Query and Excel keyboard shortcuts for efficient data management. Why buy this Receptionist Diploma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Receptionist Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Receptionist Diploma course is ideal for Aspiring receptionists seeking comprehensive training. Office professionals looking to enhance their skills. Individuals aiming to excel in administrative roles. Those interested in improving their Microsoft Excel proficiency. Prerequisites This Receptionist Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Receptionist - Average Salary: £18,000 - £25,000 per year. Administrative Assistant - Average Salary: £18,000 - £25,000 per year. Office Coordinator - Average Salary: £20,000 - £28,000 per year. Customer Service Representative - Average Salary: £18,000 - £25,000 per year. Data Entry Clerk - Average Salary: £18,000 - £25,000 per year. Course Curriculum Receptionist Diploma Module 1: Introduction to Reception and Receptionist 00:11:00 Module 2: Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company 00:34:00 Module 4: Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences 00:25:00 Module 7: Time Management 00:35:00 Module 8: Record Keeping and Filing Systems 00:28:00 Module 9: Business Writing Skills 00:40:00 Module 10: Organisational Skills 00:25:00 Module 11: Communication Skills 00:25:00 Module 12: Customer Service 00:16:00 Module 13: Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash 00:27:00 Module 15: Business Environment 00:19:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Mock Exam Mock Exam - Office Admin and Reception 00:20:00 Final Exam Final Exam - Office Admin and Reception 00:20:00

Enhance your professional skills in Health & Care with our Mandatory Refresher Training. Covering critical areas from First Aid to Mental Health, this training is designed to update and deepen your knowledge in Health Care settings. Ensure compliance and excellence in Care with our comprehensive course offerings. Learning Outcomes Administer effective First Aid as a Health Care professional. Apply specialised paediatric First Aid techniques in Care settings. Understand comprehensive Care Certificate standards for Health & Care. Advance in Health & Care with a Level 3 Diploma in Health & Social Care. Fulfill Duty of Care obligations with updated practices. Enhance communication within Health Care settings. Manage information securely and efficiently in Care environments. Implement robust infection control protocols in Health & Care. Promote equality and inclusion within Care settings. Adopt person-centred approaches to improve Care quality. Address mental health issues with confidence in Health Care. This Mandatory Refresher Training Bundle comes up with the following courses:Course 01: First Aid at Work Essentials of First Aid in Health & Care: Equip Health Care professionals with the skills necessary to respond to emergencies effectively. Course 02: Paediatric First Aid Specialised First Aid for Children: Focus on paediatric emergencies and preventative measures in Care settings. Course 03: Care Certificate Foundations of Professional Care: Standardized training fulfilling the Care Certificate requirements to ensure high-quality Health & Care services. Course 04: Level 3 Diploma in Health & Social Care Advanced Practices in Health & Care: Enhance your qualifications with advanced knowledge crucial for Health & Care professionals. Course 05: Duty of Care Ethical and Legal Practices in Care: Understand and apply Duty of Care to safeguard and promote the interests of those receiving Care. Course 06: Communication in Care Settings Effective Communication Techniques: Master communication skills to improve interactions and understanding within Health Care environments. Course 07: Information Handling in Care Settings Confidentiality and Data Management: Training on secure handling of information in compliance with Care standards. Course 08: Infection Prevention and Control in Care Settings Maintaining Safe Care Environments: Strategies to prevent and control infections, critical for patient and staff safety in Health Care settings. Course 09: Equality and Inclusion in Care Settings Promoting Diverse and Inclusive Care: Address and foster equality and inclusion practices within Health Care facilities. Course 10: Person Centred Approaches in Care Settings Individualized Care Strategies: Emphasize the importance of person-centred Care to enhance patient satisfaction and outcomes. Course 11: Mental Health Mental Health Awareness and Support: Equip staff with the skills to recognize and address mental health issues effectively in Health & Care settings.

Do you want to learn how to become an effective leader? Do you want to take your leadership to the next level? Do you want to get to share your unique talents with others? If yes, then this course is for you! Description: A great leader is the one who can lead and motivate others to achieve greater heights. Our diploma course explores the vital managements aspects, for example, individual effectiveness in senior roles, leading techniques development and usage, managing change in a different, challenging and quickly developing business environment, communicating successfully and exploring talents. This program has been designed for leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Who is this course for? For leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Entrepreneurs. Business owners. Anyone who wants to be a great leader. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Leadership and People Management Diploma will be very beneficial and helpful especially to the following careers: Instructor. Leadership program developer. Manager. Businessmen. Leadership and People Management Diploma - Updated Version Leadership Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 People Management Module 01: Introduction to Leadership 00:30:00 Module 02: Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management 00:22:00 Module 04: Body Language and Effective Communication 00:30:00 Module 05: Self-Esteem and Assertiveness Skills 00:24:00 Module 06: Business Management and Corporate Behaviour 00:16:00 Module 07: Meeting Management 00:21:00 Module 08: Project Management 00:23:00 Module 09: Risk Management 00:19:00 Module 10: Team Work and Team Building 00:20:00 Module 11: Performance Management 00:17:00 Module 12: Critical Thinking: Implications for Leadership 00:20:00 Leadership and People Management Diploma - Old Version Leadership Basics The Leadership Gene of HR Management 01:00:00 Becoming a Great Leader 01:00:00 Emotional Intelligence in Leadership Management 01:00:00 Build Successful Teams & Relationships 01:00:00 Handle Hard Times & Conflicts Effectively 01:00:00 Managing People Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Management Management 00:30:00 Definition of Management 00:30:00 Characteristics of Management 00:30:00 Management Functions/Process of Management 00:30:00 Nature of Management 00:30:00 Levels of Management 00:30:00 Characteristics of Professional Managers 00:30:00 Principles of Management 00:30:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Leadership and People Management Diploma- Activities 00:00:00 Mock Exam Mock Exam- Leadership and People Management Diploma 00:20:00 Final Exam Final Exam- Leadership and People Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Body Language Diploma Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Body Language Diploma Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Body Language Diploma Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Body Language Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Body Language Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Body Language Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Body Language Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Body Language Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Body Language Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Body Language Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction to Body Language What Is Body Language 00:15:00 How to Read Body Language 00:30:00 How to Read People's Minds 00:30:00 How To Understand Eyes Contact 00:15:00 The Role of Head and Face in Body Language 00:30:00 The Role of Neck, Chest and Back in Body Language 00:15:00 The Role of Hands and Arms in Body Language 00:30:00 The Role of Legs in Body Language 00:15:00 The Role of the Lips in Body Language 00:15:00 Tips to Improve Body Language 00:15:00 Wrapping Up 00:15:00 Body Language Secrets Introduction 00:15:00 Aggressive Body Language 00:15:00 Attentive Body Language 00:15:00 Closed Body Language 00:30:00 Deceptive Body Language 00:30:00 Defensive Body Language 00:15:00 Dominant Body Language 00:15:00 Emotional Body Language 00:30:00 Evaluating Body Language 00:15:00 Greeting Body Language 00:30:00 Open Body Language 00:15:00 Relaxed Body Language 00:15:00 Power Body Language 00:15:00 Ready Body Language 00:15:00 Romantic Body Language 00:15:00 Submissive Body Language 00:15:00 Conclusion 00:15:00 Mastering Your Body Language Introduction To Body Language 00:15:00 Understand The Positive And Negative Positions 00:15:00 Observe How People React To Certain Body Language 00:15:00 Set A Goal For The Image You Wish To Project 00:15:00 Practice Scenarios In The Mirror 00:15:00 Train Your Body To React Positively 00:30:00 Learn How To Take Down Someone's Wall with Positive Body Positions 00:30:00 Understand The Importance Of Symmetry 00:15:00 What You Can Get Into With The Incorrect Body Language 00:15:00 Communicating Effectively Module One - Getting Started 00:05:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 00:06:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:05:00 Effective Communication: Body Language- Activities 00:00:00 Recommended Reading Recommended Reading:Master in Body Language 00:00:00 Assignment Assignment - Body Language Diploma 00:00:00

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Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00